My ebay detailed feedback ratings take un-called-for hit

Ichiro51fan · December 26, 2007 3:18AM

I may be over-reacting to this, but I check my detailed ratings today and see that they have dropped for no apparent reason. Up until about a week ago, I had 5-5-5-4.9, then the 4.9 dropped to 4.8. I can accept this drop because I normally charge $3.50 for shipping. But then today I see that both my Communication and Shipping Time have dropped to 4.9! I can pretty much narrow it down to the last 2 feedbacks I received, but this is perplexing because I always ship 1-2 days following receipt of payment. Maybe I got slammed on the shipping time one due to a post office delay but I can't understand why anyone would give me less than 5 for communication as I always reply to any questions immediately.

Anyway, I suppose that as long as my "Item as Described" stays at 5.0 I'll be ok. That one's pretty important to me as I am starting to sell raw cards in addition to PSA-slabbed ones.

Leiascards · December 26, 2007 3:21AM

Those rating don't mean anything I would not sweat it. Some buyers just cannot be 100% satisfied.

BunchOBull · December 26, 2007 3:24AM

I don't even fill that section out...

BobaFett72 · December 26, 2007 3:58AM

the sky is falling! the sky is falling!

lol.
iv'e gotten whacked on S&H charges, when sometimes i lose a few pennies on shipping. I have a buddy who ships stuff FREE and doesnt get perfect shipping and handling ratings. The general populace can be somewhat dimwitted, but you can't sweat the small stuff.

lsutigers1973 · December 26, 2007 4:04AM

I have a new sellling ID now. Only use my old ID for buying. Under my new ID, in 6 months I have yet to have an item take longer than a week from time of payment to be delivered including one to Canada. Plus, my shipping charges are some of the lowest you will find on sports cards including some free ones. Never had a complaint either by email or feedback about teh condition of the items I sold. Yet, my stupid stars rating is lower than perfect on all five. WHY? I don't know and don't care.

jrinck · December 26, 2007 4:07AM

The change is good. Nobody should expect all 5s on everything, but what sellers SHOULD strive for is to be better than at least everybody else.

rube26105 · December 26, 2007 4:40AM

i pay little attention to them, just another way of ebay putting new stupid stuff on that shouldnt be there, if it aint broke dont fix it,they cant leave anything alone for some reason

262Runner · December 26, 2007 4:48AM

Who cares, there is more important things than perfect feedback. As long as you treat your customers with respect, ship within a resonable time frame (1 or 2 days), charge a fair shipping amount, describe your items honestly... who cares if a few ebay buyers select the 4 point start rather than the 5 point.

It seems with all that's good and bad in the world today, ebay feedback should not even make the list.

66Starfire · December 26, 2007 5:08AM

I dont worry abouti t and dont fill them out either!

bifff257 · December 26, 2007 6:31AM

<< But then today I see that both my Communication and Shipping Time have dropped to 4.9! >>

I would not worry about it.... Now if it drops to 2.9 then maybe you need to re-look at your selling practices...

<< Some buyers just cannot be 100% satisfied >>

You could offer free shipping and they would still beat you up on shipping cost.

gamehunter · December 26, 2007 12:28PM

I had a perfect 5 star feedback record also and then shipped a parcel to another country. It was sent out the same day that payment was received and sent Registered for delivery confirmation purposes. I am one of the few sellers on eBay that offers free shipping and insurance, so it was sent at my expense. Unfortunately, it took an entire month for the parcel to arrive at its foreign destination. The buyer left positive feedback, but he must have left all 1s in every category because every category dropped slightly immediately after his feedback was left. He received a negative from me and is now on my blocked bidders list for eternity.

Leiascards · December 26, 2007 1:07PM

If you gave him a neg for that please give us your selling ID so we will know not to bid on your items..

grote15 · December 26, 2007 1:11PM

You left a neg for a guy that left you positive feedback?? That's absurd.

No one cares or pays attention to those star ratings anyway except for the seller.

jmbkb4 · December 26, 2007 1:18PM

<< I may be over-reacting to this, but I check my detailed ratings today and see that they have dropped for no apparent reason. Up until about a week ago, I had 5-5-5-4.9, then the 4.9 dropped to 4.8. I can accept this drop because I normally charge $3.50 for shipping. But then today I see that both my Communication and Shipping Time have dropped to 4.9! I can pretty much narrow it down to the last 2 feedbacks I received, but this is perplexing because I always ship 1-2 days following receipt of payment. Maybe I got slammed on the shipping time one due to a post office delay but I can't understand why anyone would give me less than 5 for communication as I always reply to any questions immediately.

Anyway, I suppose that as long as my "Item as Described" stays at 5.0 I'll be ok. That one's pretty important to me as I am starting to sell raw cards in addition to PSA-slabbed ones. >>

That sucks, but -- don't worry -- nobody who's going to be buying from you is gonna care about those ratings.

elsnorto · December 26, 2007 1:18PM

I always pay with Paypal and have become perhaps too fearless when it comes to bidding on items from sellers with questionable feedback. I look at the overall rating most of the time out of habit, but I never look at the star breakdown. Keep in mind, people interpret things differently. For me I typically give 5 stars, sometimes give 4 stars (usually for shipping cost), and very rarely give 3 or less. But I think many people view 3 as good... with 4 being outstanding... and 5 being absolutely perfect. In fact, I think that is basically how eBay labels them. So a 3 rating is not a bad thing really. Going by the descriptions, most of us are probably far too liberal with the 5 stars.

Gamehunter, no disrespect, but I think leaving that buyer a negative after they left you a positive (even with the 1 star ratings) is exactly what is wrong with eBay's feedback system. People leave comments they simply would not otherwise leave if the other person did not leave feedback first.

I have heard people propose eBay notify a person when they receive feedback, but not revealing the feedback itself until they left feedback in exchange, at which point both parties could see it. Great idea... but if you do not think people leave feedback much now, it may go virtually extinct with that arrangement. As it is I am AMAZED at how few sellers leave feedback first.

A bit off topic... sorry, I am still hepped up on the egg nog.

Snorto~

mtcards · December 26, 2007 4:33PM

The 5 star rating is close to the stupidest thing ebay has done...and that is really saying a lot.

cardbender · December 26, 2007 5:29PM

It's virtually impossible for any seller to maintain 5.0's across the board. I've seen sellers who offer free shipping not have a 5.0 rating for that category. Figure that one out.

I'd like to see similiar ratings for buyers, just to level the playing field in the feedback ratings game that ebay employs. But when is ebay ever fair?

Plus how can a seller be responsible for the speed of mail delivery?
Sure they can be rated on their timeliness in shipping out your item, but once the package is in the mail, it's on USPS to do their job.

I would rather see a ratings category for 'quality of packaging'. You'd see lot's of low scores in that department, trust me.

EagleEyeKid · December 26, 2007 6:26PM

You guys are way too sensitive or just ego maniacs. There's no way you will sustain str8 5s (maybe for a very short period); and who cares! I don't even look at that crap as a buyer, and as a buyer, i don't even fill that part out anymore.

For the person who left a neg after receiving a positive because his detailed fb dropped....well, i won't say it....but I rest my case.

Blackborder · December 27, 2007 3:13AM

I'm not sure what this is all about, but I'm definately quitting the hobby because of it.

Ichiro51fan · December 27, 2007 5:06AM

<< I always pay with Paypal and have become perhaps too fearless when it comes to bidding on items from sellers with questionable feedback. I look at the overall rating most of the time out of habit, but I never look at the star breakdown. Keep in mind, people interpret things differently. For me I typically give 5 stars, sometimes give 4 stars (usually for shipping cost), and very rarely give 3 or less. But I think many people view 3 as good... with 4 being outstanding... and 5 being absolutely perfect. In fact, I think that is basically how eBay labels them. So a 3 rating is not a bad thing really. Going by the descriptions, most of us are probably far too liberal with the 5 stars.

Gamehunter, no disrespect, but I think leaving that buyer a negative after they left you a positive (even with the 1 star ratings) is exactly what is wrong with eBay's feedback system. People leave comments they simply would not otherwise leave if the other person did not leave feedback first.

I have heard people propose eBay notify a person when they receive feedback, but not revealing the feedback itself until they left feedback in exchange, at which point both parties could see it. Great idea... but if you do not think people leave feedback much now, it may go virtually extinct with that arrangement. As it is I am AMAZED at how few sellers leave feedback first.

A bit off topic... sorry, I am still hepped up on the egg nog.

Snorto~ >>

I hear what you're saying on the perspective thing, but look at the feedback % issue and you'll understand why I was a bit worried. To most people in general, 95% on almost anything would be considering very, very good... excellent in fact. But on ebay, if you see someone with ony 95% positives, you know the seller is probably a rip-off artist. Hell, even major scum like 4SC's are in the 99% range!. Similar thing goes for the detailed stars, but I think the "unreliable range" probably starts in the 4.5's or so, so I'm not tremendously worried at this point. And as I said, for me the "item as described" would be the most important, especially if selling raw cards.

WinPitcher · December 27, 2007 5:41AM

< even major scum like 4SC's >

Wow that was a little harsh IMO.

Steve

WinPitcher · December 27, 2007 5:42AM

Seems like every post gamehunter leaves is weired.

Steve

Davemri · December 27, 2007 6:10AM

<< I had a perfect 5 star feedback record also and then shipped a parcel to another country. It was sent out the same day that payment was received and sent Registered for delivery confirmation purposes. I am one of the few sellers on eBay that offers free shipping and insurance, so it was sent at my expense. Unfortunately, it took an entire month for the parcel to arrive at its foreign destination. The buyer left positive feedback, but he must have left all 1s in every category because every category dropped slightly immediately after his feedback was left. He received a negative from me and is now on my blocked bidders list for eternity >>

Are you flippin kidding me?? Sorry but your an idiot....

Publius · December 27, 2007 6:11AM

<< [
Hell, even major scum like 4SC's are in the 99% range!. . >>

I love 4 SC. They have great product, they ship fast and are very organized.. I even got a Christmas card from them this year, how bad could they be?

bifff257 · December 27, 2007 6:25AM

<< love 4 SC. They have great product, they ship fast and are very organized.. I even got a Christmas card from them this year, how bad could they be? >>

I think they are scum because they did not send me a Christmas card.....

colebear · December 27, 2007 7:07AM

Guess that Xmas card answers the question of how many people it takes to list that amount of inventory. well the answer is eleven.

Gamehunter: YOU ARE AN IDIOT.

envoy98 · December 27, 2007 7:28AM

A 4 star is considered satisfied. I think you are over 4 stars on everything, who really cares. It's the guys that are 2 and 3 stars that you have to watch out for. 4 stars on everything would be superb.

On a side note, if one or two ratings affected your star rating by .1, you don't have that many to begin with.

I only have 105 and it never moves anymore.

I'm 4.9, 4.7, 4.3, 4.6 I don't know if anyone even bothers with the ratings anyway. I do pay attention to them when buying raw. I want to make sure the "Item as described" is high. Other than that, I don't care what anyone else thinks about their shipping prices since I can see the shipping fees on my own and draw my own conclusion.

rube26105 · December 27, 2007 10:03AM

<even major scum like 4SC's are in the 99% range>

i am better than major scum,by 2 pay grades - thank you-

even Colonel scum is 4.9 and 4.8-i dont think im gonna jump off a bridge or anything because of it though,i think the whole 5 star feedback is pertty stupid to me, nobodys gonna have 5 point perfect average,unless youve sold 3 things lol-there are almost 900 on mine

gumbyfan · December 27, 2007 11:02AM

<< Seems like every post gamehunter leaves is weired.

Steve >>

itzagoner · December 27, 2007 11:11AM

if you were perfect you would be Jessica Alba but you're not so don't worry about it

rube26105 · December 27, 2007 11:15AM

+1 for bob weir and the greatful dead ,and 40+ years of new years shows

My ebay detailed feedback ratings take un-called-for hit

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