We should all email this company and explain to them what they did was bad, real bad, Refund the buyer his $25 due or give him a coin in place of the mistake. If we do this and tell them who we are, it would be like the Million Coin Owners March and pressure solves everything.
Sorry I do not see this the same way as alot of people do. Sure they made a mistake, sure they refunded you. But the shipping price of $5.99 is very fair. I am not sure many would refund shipping. As for the mail man coming to pick up the package. They do not come to the houses in this part of the country or businesses for the most part. You have to take it to the post office. Moral of the story, mountain out of a mole hill. Oh btw.. Not everybody has an 800 number. Our business does not and people call us from all over the world. Not a coin business. Anyhow worry less, live with less stress and don't sweat the small stuff. For the record if I was the seller, I would have sent the shipping back as well, but that is me.
I wouldnt really say I am sweating it, I just had some time and thought it was worthwile to let forum know what happened. It seems a lot more relevant to a coin forum than a lot of things that are posted. To me, yes its just $5.99 + about another $15 that I have tied up in it so its not the end of the world but it says a lot about them as dealers. I mean you are giving a lot of trust to online dealers and for him to do something this cheap makes me wonder just how honest he is in grading and other things. Also, as someone else mentioned now 2 months later the website still has that coin listed erronuesly as 1909 o. Also, they dont EVER respond to an email. The point was more to point out that their coin service is bad bad bad and bad.
When I started working as a newbie engineer, I was mentored by an old engineer who had a number of sayings. One of his favorites was "Service is what you get on a stud farm." This would always get a laugh because we have all been treated that way from time to time.
As I aged, I felt that the best way to keep customers and grow our business was to do whatever we could for the customer. In this case, I would have refunded the purchase price and also the full amount of the shipping - BOTH ways. After all, it wasn't Silvereagles mistake. Yeah, I know some of you guys would not be so generous. But you get very few chances to exceed your customer's expectations. And this would not have cost much.
Look at all the negative publicity letchworth is getting. How do you put a value on it? Several board members have already said that they wouldn't buy there. Doesn't seem that this is helping letchworth grow their business at all. In any event, we will all be making a mental note not to do business with them. The damage of this incident far exceeds the $12 two-way shipping it would have cost to have made this right. So letchworth deserves what they get.
How about if letchworth would have done the right thing? Perhaps silvereagle would not have posted, but he may also have posted a good good good experience instead. Or he would relay a positive experience in a future post. I believe he would have told several people that he was treated more than fairly.
I guess my point is that letchworth blew a perfect opportunity to do the right thing for the customer and they will never get their credibility back. And they may have lost a customer for life.
Edited for spelling
“In matters of style, swim with the current; in matters of principle, stand like a rock." - Thomas Jefferson
<< <i>The time it takes to package the coin, drive to the PO, and come back is certainly worth $5 in labor/expenses. In fact most people could not even do it for that amount. You should have told them the coin was never received. I've had similar experiences where I didn't feel the seller was above board (ie Harbor Coin ignoring emails and failing to honor a return privilege). Therefore I did not even dare to send the problem coin back for fear of losing much more. While it took me a year and a few grading fees to finally get out from under this coin, it felt infinitely better than continuing to do business with a deadbeat seller.
roadrunner >>
It sounds like there was no driving involved. Simply licking a couple of stamps and envelope and dropping it in their outgoing mail slot.
So let's see, materials (two stamps, one envelope and a 2x2) about 1 dollar. So 4 dollars for labor. I'm pretty confident I could address an evelope, drop a coin in it and lick two stamps and an envelope and put it in my outgoing mail in about 3 or 4 minutes.....We'll say 5 in case they are slow. 4 dollars for 5 minutes worth of work equates to 48 dollars an hour..............Sign me up.
JJ
Need a Barber Half with ANACS photo certificate. If you have one for sale please PM me. Current Ebay auctions
Ugh, I was just looking at this guy's website. Poor customer service + some of the WORST pictures I've ever seen + some overgraded material = RUN RUN RUN AWAY!!!! Thanks for the head's up!
Positive BST transactions with: too many names to list! 36 at last count.
This is a BAD BAD BAD experience? I've been treated worse returning a textbook missing its entire appendix to a publisher - I was refunded the shipping, but docked a 15% "restocking" fee! No way out, according to the fine print.
I assured the publisher that we would never have such a disagreement ever again and I've avoided books from that publisher ever since. I suppose a pro in the coin biz with an eye to keeping friends with others would swallow a $5.99 charge without comment until the time came to return the favor.
Salute the automobile: The greatest anti-pollution device in human history! (Just think of city streets clogged with a hundred thousand horses each generating 15 lbs of manure every day...)
Comments
1909-O....... I'm still waiting to buy one. Thanks for steering me clear of this guy.
Hang in there.
WTB: Barber Quarters XF
<< <i>Taken from Letch Worth Coins were 14 coins from 1800 to 1900 valued at $5,327 >>
<< <i>They are still scammers and I would have LMAO if they never got their coins back. >>
Over $5.99 ??
The name is LEE!
As I aged, I felt that the best way to keep customers and grow our business was to do whatever we could for the customer. In this case, I would have refunded the purchase price and also the full amount of the shipping - BOTH ways. After all, it wasn't Silvereagles mistake. Yeah, I know some of you guys would not be so generous. But you get very few chances to exceed your customer's expectations. And this would not have cost much.
Look at all the negative publicity letchworth is getting. How do you put a value on it? Several board members have already said that they wouldn't buy there. Doesn't seem that this is helping letchworth grow their business at all. In any event, we will all be making a mental note not to do business with them. The damage of this incident far exceeds the $12 two-way shipping it would have cost to have made this right. So letchworth deserves what they get.
How about if letchworth would have done the right thing? Perhaps silvereagle would not have posted, but he may also have posted a good good good experience instead. Or he would relay a positive experience in a future post. I believe he would have told several people that he was treated more than fairly.
I guess my point is that letchworth blew a perfect opportunity to do the right thing for the customer and they will never get their credibility back. And they may have lost a customer for life.
Edited for spelling
“In matters of style, swim with the current; in matters of principle, stand like a rock." - Thomas Jefferson
My digital cameo album 1950-64 Cameos - take a look!
<< <i>The time it takes to package the coin, drive to the PO, and come back is certainly worth $5 in labor/expenses. In fact most people could not even do it for that amount. You should have told them the coin was never received. I've had similar experiences where I didn't feel the seller was above board (ie Harbor Coin ignoring emails and failing to honor a return privilege). Therefore I did not even dare to send the problem coin back for fear of losing much more. While it took me a year and a few grading fees to finally get out from under this coin, it felt infinitely better than continuing to do business with a deadbeat seller.
roadrunner >>
It sounds like there was no driving involved. Simply licking a couple of stamps and envelope and dropping it in their outgoing mail slot.
So let's see, materials (two stamps, one envelope and a 2x2) about 1 dollar. So 4 dollars for labor. I'm pretty confident I could address an evelope, drop a coin in it and lick two stamps and an envelope and put it in my outgoing mail in about 3 or 4 minutes.....We'll say 5 in case they are slow. 4 dollars for 5 minutes worth of work equates to 48 dollars an hour..............Sign me up.
JJ
14 coins from Letch Worth
7 coins from Brian Kuszmar
43 coins from P. Silverton
7 buffalo nickels from Bach's Coin Box
--------
71 Coins total
If any were slabs this guy needed some big pockets!
But the 43 coins from Silverton? Wow!
The name is LEE!
I assured the publisher that we would never have such a disagreement ever again and I've avoided books from that publisher ever since. I suppose a pro in the coin biz with an eye to keeping friends with others would swallow a $5.99 charge without comment until the time came to return the favor.
(Just think of city streets clogged with a hundred thousand horses each generating 15 lbs of manure every day...)