<< <i>This has happened to me a few times too. Most of the time, the buyers are gracious and let me out of it. However, I have gotten a negative or two over it from less gracious buyers. While, I don't like it, I believe these negatives are appropriate under the eBay system and therefore I did not leave a negative in return.
All-in-all, buyers understand a few negatives on an otherwise stellar feedback profile. Don't sweat it. After the first one, the others won't sting as much.
WH
PS: The PayPal issues doesn't mean the buyer shouldn't have bought it. He just shouldn't have paid via PayPal. He could send you a MO and you'd be in the same position. >>
I totally agree with Wayne on this one......I would not be a happy camper if I purchased a coin and found out it was already sold I probably wouldn't have left the neg....but I would have thought about it.
i wonder how everyone feels about antique stores that sell furniture.
you see the most amazing desk. everything you ever wanted is right there before your eyes. original everything.
then you flip over the tag and see the dreaded red marker saying "SOLD". Or you go up to the counter all excited only to find out the person right in front of you just bought it!
at that point in time do you wish to start getting upset at the store owner for leaving a piece on the floor that is already sold???
how dare they leave it there where you think it should be for sale to you!?! They got your hopes up, you had the money ready, but alas they screwed you!
first come first serve in this business. there is only one and whoever says i want it first wins.
what is hard to understand about this concept revolving around collectables?
i have had it happen to me so many times i have lost count.
I'm not sure it is permissible on eBay to say an item is listed on your website. Better check before using the word website. I've considered saying something along the lines of "We offer our merchandise for sale simulateously in a number of different venues. As a result, all items are subject to prior sale elsewhere." It will still be a non-performing seller violation and I still may get a negative but at least there will be something to point to when I'm trying to explain what happened.
First mistake was you should have ended your auction before selling coin in your shop. Second was leaving return angry negative feedback when you were in the wrong. Third was posting your business on a chat board.
<< <i>While his feedback was a little rough he has a legitimate reason for leaving you a neg. He didn't do anything wrong other than assume that a coin being listed for sale on ebay was actually available. Sorry but I don't see how you're the victim here. >>
Tom, I think you did the right thing selling it to the first buyer. I don't think you deserved a neg. But recognizing that many eBayers would not be understanding and would have the attitude that I have quoted above I would have been tempted to tell the website website buyer that it had just sold on ebay. The website buyer can't leave you a neg....for all practical purposes the sales were coincident.
<< <i>i wonder how everyone feels about antique stores that sell furniture.
you see the most amazing desk. everything you ever wanted is right there before your eyes. original everything.
then you flip over the tag and see the dreaded red marker saying "SOLD". Or you go up to the counter all excited only to find out the person right in front of you just bought it!
at that point in time do you wish to start getting upset at the store owner for leaving a piece on the floor that is already sold???
how dare they leave it there where you think it should be for sale to you!?! They got your hopes up, you had the money ready, but alas they screwed you!
first come first serve in this business. there is only one and whoever says i want it first wins.
what is hard to understand about this concept revolving around collectables?
i have had it happen to me so many times i have lost count. >>
You lost me on this one.....I don't see where your coming from....
A better example would be walking into an antique store, seeing the desk, paying for the desk....and then having the owner flip over the tag and saying...sorry it's not for sale anymore here's your money back. I can't believe anyone would simply expect that a buyer is going to be happy about losing out on a coin they thought they purchased???
You lost me on this one.....I don't see where your coming from....
A better example would be walking into an antique store, seeing the desk, paying for the desk....and then having the owner flip over the tag and saying...sorry it's not for sale anymore here's your money back. I can't believe anyone would simply expect that a buyer is going to be happy about losing out on a coin they thought they purchased??? ---------------- ah, your example is better.
another example: have you ever placed an order with the mint, have the order accepted, only to find out you are too late and they refunded your money? Only 1000 pieces and you were the 1001..
It seems this situation did not call for a negative and i was trying to think of similair situations where it has happened to me.
First of all, I am sorry that this guy caused you problems. Regardless of the fact that you were attempting sale on two venues, something that is most likely against eBay rules, he should not have left such emotional feedback.
However, to go on in this thread to say that you are going to continue to show in two venues and just try to make note of that in your eBay text, I think eBay won't like that. But I could be wrong. I'd just be careful how I worded it and hope that your little negative feedback "friend" doesn't latch onto you and not let go. He may be watching your auctions now, hoping for any screw-up to report you to eBay. If it were me, and it isn't, I would stop advertising in one or the other venues. But that is just me.
I hope you can jointly agree to remove the negs. That is what I would try.
Jonathan
I have been a collector for over mumbly-five years. I learn something new every day.
<< <i>You lost me on this one.....I don't see where your coming from....
A better example would be walking into an antique store, seeing the desk, paying for the desk....and then having the owner flip over the tag and saying...sorry it's not for sale anymore here's your money back. I can't believe anyone would simply expect that a buyer is going to be happy about losing out on a coin they thought they purchased??? ---------------- ah, your example is better.
another example: have you ever placed an order with the mint, have the order accepted, only to find out you are too late and they refunded your money? Only 1000 pieces and you were the 1001..
It seems this situation did not call for a negative and i was trying to think of similair situations where it has happened to me.
your point is correct and my example was not. >>
Yes I have had that happen with the mint and I wasn't happy but accepted it and yes I agree that a Negative wasn't warranted. If the buyer was unhappy...which I think we can safely assume they were .....they should have taken their business elsewhere after they received their refund.
If it were me, since i have seen this brought up on the boards a few times over the years, I would:
* check the BIN on ebay for any item "sold" on my website. If the BIN has been hit, then they get it, if not, then I close the BIN, go back to the website order, and sell it. * List in ebay auctions that items for sale are available on multiple venues since I am a dealer, so buy quickly if you really want it * not be derogatory with a "no se habla" just because I got a neg for something that the customer didn't do a wrong thing in * ask the ebay customer if it was the price/gold content they wanted or the actual item. See if I had something similar or a good substitute. * realize that the more I want to grow or handle multiple items, the more that will come up as problems.
A lot of the big coin companies and auction houses do it. They have the the same coins on their web site, list them on Ebay or in their Ebay store, and bring the same coins to shows while listings are active.
The buyer is a cry baby.
Advanced collector of BREWERIANA. Early beer advertising (beer cans, tap knobs, foam scrapers, trays, tin signs, lithos, paper, etc)....My first love...U.S. COINS!
<< <i>Remove it from the website before you list it in ebay next time. >>
It's not necessary to do that- Bochiman had the answer:
"check the BIN on ebay for any item "sold" on my website. If the BIN has been hit, then they get it, if not, then I close the BIN, go back to the website order ( your website does note that all items are subject to prior sale, right? ), and sell it."
I read this thread earlier today when there were no response and a little a bit ago.
My thoughts earlier were that you should not list items in both venues. Maybe keep ebay for your cheap stuff and have a link to the item on ebay on your site if it's on ebay.
<< <i>First mistake was you should have ended your auction before selling coin in your shop. Second was leaving return angry negative feedback when you were in the wrong. Third was posting your business on a chat board. >>
<< <i>you shoulda sold it to the Ebay buyer and not the website buyer............VOILA, no neg. >>
That's what I was think'n. >>
Perhaps but I promised it to someone else . >>
You could gave simply told the promisee it was listed on ebay and he could have done the BIN 15 minutes before it was sold. But then you wouldn't have been able to avoid the eBay and PayPal fees if you'd have taken the noble way.
Comments
<< <i>This has happened to me a few times too. Most of the time, the buyers are gracious and let me out of it. However, I have gotten a negative or two over it from less gracious buyers. While, I don't like it, I believe these negatives are appropriate under the eBay system and therefore I did not leave a negative in return.
All-in-all, buyers understand a few negatives on an otherwise stellar feedback profile. Don't sweat it. After the first one, the others won't sting as much.
WH
PS: The PayPal issues doesn't mean the buyer shouldn't have bought it. He just shouldn't have paid via PayPal. He could send you a MO and you'd be in the same position. >>
I totally agree with Wayne on this one......I would not be a happy camper if I purchased a coin and found out it was already sold
furniture.
you see the most amazing desk. everything you ever wanted
is right there before your eyes. original everything.
then you flip over the tag and see the dreaded red marker
saying "SOLD". Or you go up to the counter all excited only
to find out the person right in front of you just bought it!
at that point in time do you wish to start getting upset at the
store owner for leaving a piece on the floor that is already sold???
how dare they leave it there where you think it should be for sale
to you!?! They got your hopes up, you had the money ready, but
alas they screwed you!
first come first serve in this business. there is only one and whoever
says i want it first wins.
what is hard to understand about this concept revolving around
collectables?
i have had it happen to me so many times i have lost count.
Shows that you are human even if it wasn't your fault.
<< <i>mrearlygold: I like ebayers with at least one negative!
Shows that you are human even if it wasn't your fault. >>
Thanks Oreville
Coin's for sale/trade.
Tom Pilitowski
US Rare Coin Investments
800-624-1870
<< <i>I wonder why sellers won't leave positive feedback as soon as they're paid?
WH
<< <i>While his feedback was a little rough he has a legitimate reason for leaving you a neg. He didn't do anything wrong other than assume that a coin being listed for sale on ebay was actually available. Sorry but I don't see how you're the victim here. >>
Tom, I think you did the right thing selling it to the first buyer. I don't think you deserved a neg. But recognizing that many eBayers would not be understanding and would have the attitude that I have quoted above I would have been tempted to tell the website website buyer that it had just sold on ebay. The website buyer can't leave you a neg....for all practical purposes the sales were coincident.
--Jerry
<< <i>i wonder how everyone feels about antique stores that sell
furniture.
you see the most amazing desk. everything you ever wanted
is right there before your eyes. original everything.
then you flip over the tag and see the dreaded red marker
saying "SOLD". Or you go up to the counter all excited only
to find out the person right in front of you just bought it!
at that point in time do you wish to start getting upset at the
store owner for leaving a piece on the floor that is already sold???
how dare they leave it there where you think it should be for sale
to you!?! They got your hopes up, you had the money ready, but
alas they screwed you!
first come first serve in this business. there is only one and whoever
says i want it first wins.
what is hard to understand about this concept revolving around
collectables?
i have had it happen to me so many times i have lost count. >>
You lost me on this one.....I don't see where your coming from....
A better example would be walking into an antique store, seeing the desk, paying for the desk....and then having the owner flip over the tag and saying...sorry it's not for sale anymore here's your money back. I can't believe anyone would simply expect that a buyer is going to be happy about losing out on a coin they thought they purchased???
A better example would be walking into an antique store, seeing the desk, paying for the desk....and then having the owner flip over the tag and saying...sorry it's not for sale anymore here's your money back. I can't believe anyone would simply expect that a buyer is going to be happy about losing out on a coin they thought they purchased???
----------------
ah, your example is better.
another example: have you ever placed an order with the
mint, have the order accepted, only to find out you are too late
and they refunded your money? Only 1000 pieces and you were
the 1001..
It seems this situation did not call for a negative and i was trying
to think of similair situations where it has happened to me.
your point is correct and my example was not.
However, to go on in this thread to say that you are going to continue to show in two venues and just try to make note of that in your eBay text, I think eBay won't like that. But I could be wrong. I'd just be careful how I worded it and hope that your little negative feedback "friend" doesn't latch onto you and not let go. He may be watching your auctions now, hoping for any screw-up to report you to eBay. If it were me, and it isn't, I would stop advertising in one or the other venues. But that is just me.
I hope you can jointly agree to remove the negs. That is what I would try.
Jonathan
<< <i>you shoulda sold it to the Ebay buyer and not the website buyer............VOILA, no neg. >>
That's what I was think'n.
<< <i>
<< <i>you shoulda sold it to the Ebay buyer and not the website buyer............VOILA, no neg. >>
That's what I was think'n. >>
Perhaps but I promised it to someone else .
Coin's for sale/trade.
Tom Pilitowski
US Rare Coin Investments
800-624-1870
<< <i>You lost me on this one.....I don't see where your coming from....
A better example would be walking into an antique store, seeing the desk, paying for the desk....and then having the owner flip over the tag and saying...sorry it's not for sale anymore here's your money back. I can't believe anyone would simply expect that a buyer is going to be happy about losing out on a coin they thought they purchased???
----------------
ah, your example is better.
another example: have you ever placed an order with the
mint, have the order accepted, only to find out you are too late
and they refunded your money? Only 1000 pieces and you were
the 1001..
It seems this situation did not call for a negative and i was trying
to think of similair situations where it has happened to me.
your point is correct and my example was not. >>
Yes I have had that happen with the mint and I wasn't happy but accepted it and yes I agree that a Negative wasn't warranted. If the buyer was unhappy...which I think we can safely assume they were
If it were me, since i have seen this brought up on the boards a few times over the years, I would:
* check the BIN on ebay for any item "sold" on my website. If the BIN has been hit, then they get it, if not, then I close the BIN, go back to the website order, and sell it.
* List in ebay auctions that items for sale are available on multiple venues since I am a dealer, so buy quickly if you really want it
* not be derogatory with a "no se habla" just because I got a neg for something that the customer didn't do a wrong thing in
* ask the ebay customer if it was the price/gold content they wanted or the actual item. See if I had something similar or a good substitute.
* realize that the more I want to grow or handle multiple items, the more that will come up as problems.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
He bought it, and paid instantly only to see you no longer had the coin.
Remove it from the website before you list it in ebay next time.
The buyer is a cry baby.
<< <i>Remove it from the website before you list it in ebay next time. >>
It's not necessary to do that- Bochiman had the answer:
"check the BIN on ebay for any item "sold" on my website. If the BIN has been hit, then they get it, if not, then I close the BIN, go back to the website order ( your website does note that all items are subject to prior sale, right?
Voila! Problem solved.
My thoughts earlier were that you should not list items in both venues. Maybe keep ebay for your cheap stuff and have a link to the item on ebay on your site if it's on ebay.
<< <i>First mistake was you should have ended your auction before selling coin in your shop. Second was leaving return angry negative feedback when you were in the wrong. Third was posting your business on a chat board. >>
Well said...
<< <i>
<< <i>
<< <i>you shoulda sold it to the Ebay buyer and not the website buyer............VOILA, no neg. >>
That's what I was think'n. >>
Perhaps but I promised it to someone else . >>
You could gave simply told the promisee it was listed on ebay and he could have done the BIN 15 minutes before it was sold.
But then you wouldn't have been able to avoid the eBay and PayPal fees if you'd have taken the noble way.