Got a negative feedback on ebay!

mrearlygold · November 1, 2007 12:35AM

Little Venezualan gold coin worth 80 bucks. Sold on my website 15 minutes before someone from Miami clicked the BIN on my ebay store. I issued a refund immediately. Checked ebay today and they left a horrible negative. Was 100%. Now blemished. Is there anything I can do?

Watch out for this one, maracucho21 No se habla.

GFourDriver · November 1, 2007 12:43AM

Not much you can do except talk to him and try to get a mutally agreed to withdraw feedback.

fc · November 1, 2007 12:44AM

just neg them back explaining why?
email ebay and tell them what happened asking for some type of resolution?

i have stopped caring about 100% feedback for sellers as long as they do
100s of transactions every few months.

i think most people know that there is always one rotten apple out there
who enjoys giving negatives.

just look at his feedback. just pop in another neg right next to that other
coin dealer.

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=maracucho21&ftab=AllFeedback&sspagename=STRK:ME:UFS

MORGANHUNTER2 · November 1, 2007 12:49AM

Do you mention in the auctions on ebay that the item is also on your website?

Do you have anything in the listing that item may be sold before this listing ends, etc...

I'd give the bay a shot at that mutual withdrawal thing as well.

doh · November 1, 2007 12:49AM

That sucks. I'd talk to the buyer and see if you can do a mutual withdraw. Of course, you must know you're playing a dangerous game having a coin for sale in two locations. It was going to catch up with you sooner or later.

mrearlygold · November 1, 2007 12:50AM

<< just neg them back explaining why?
email ebay and tell them what happened asking for some type of resolution

just look at his feedback. just pop in another neg right next to that other
coin dealer.

[/L] >>

Done. What a jerk.

malachi555 · November 1, 2007 12:59AM

<< Little Venezualan gold coin worth 80 bucks. Sold on my website 15 minutes before someone from Miami clicked the BIN on my ebay store. I issued a refund immediately. Checked ebay today and they left a horrible negative. Was 100%. Now blemished. Is there anything I can do?

Watch out for this one, maracucho21 No se habla. >>

Actually, if they don't want to do a mutual withdrawl, you can try using the legal challenge. It costs about $30 to open a case, but it may be worth it for your long term feedback rating. I was able to get a neg removed after the buyer chose not to respond after a few days.

mrearlygold · November 1, 2007 1:01AM

<< 

<< Little Venezualan gold coin worth 80 bucks. Sold on my website 15 minutes before someone from Miami clicked the BIN on my ebay store. I issued a refund immediately. Checked ebay today and they left a horrible negative. Was 100%. Now blemished. Is there anything I can do?

Watch out for this one, maracucho21 No se habla. >>

Actually, if they don't want to do a mutual withdrawl, you can try using the legal challenge. It costs about $30 to open a case, but it may be worth it for your long term feedback rating. I was able to get a neg removed after the buyer chose not to respond after a few days. >>

I was being straight with the buyer and told him it just sold and refunded his money. Actually, part of our sales requirements is:

International Buyers ! No Paypal from buyers outside the USA. Only Western Union Money Transfer or Western Union Money Orders (we hold international money orders until clear, usually 3 - 4 weeks
We do not accept Paypal from any buyers with less than 99% positive feedback. Only Postal Money Orders.
We only ship to confirmed addresses. Do not ask to make exception.

Seems like he didn't meet the 2nd requirement.

ziggy29 · November 1, 2007 1:10AM

I wonder why sellers won't leave positive feedback as soon as they're paid?

Bochiman · November 1, 2007 1:12AM

This seems to pop up every now and then when dealers have multiple venues to sell.....I look at it as one of the pitfalls to having items selling on ebay that are also for sale at shows/websites/shops......

mrearlygold · November 1, 2007 1:14AM

<< I wonder why sellers won't leave positive feedback as soon as they're paid?

>>

Boy oh boy isn't that a necessary thing. I had a sale several weeks ago. A Polish 20 ZL which was pedigreed to the Eliasberg collection, guy made an offer, I reluctantly accepted ( I really didn't want to sell it ) and suddenly I get a barrage of emails back and forth with this idiot who COMPLAINED that a LOWER GRADE 20 ZL with no pedigree was selling for MORE!

fc · November 1, 2007 1:14AM

i do. i leave feedback as soon as i get the paypaled money, check, etc...
it is my way of saying your part has been completed and it is now
my turn to complete the deal.

sTONER · November 1, 2007 1:15AM

a little bit of schmoooozing Tom, and youll work it out,,

mrearlygold · November 1, 2007 1:19AM

<< a little bit of schmoooozing Tom, and youll work it out,,

>>

Thanks Stoner, sent a request to ebay but who knows where that's gonna go.

Venezuela. Grrrr.

Tonelover · November 1, 2007 1:20AM

While his feedback was a little rough he has a legitimate reason for leaving you a neg. He didn't do anything wrong other than assume that a coin being listed for sale on ebay was actually available. Sorry but I don't see how you're the victim here.

2manycoins2fewfunds · November 1, 2007 1:22AM

Don't feel too bad. I've gotten 3 negs on 6,000 sales.

Total value of items........$39

All because of rookies who didn't read auction and never contacted me before leaving feedback.
Never responded after I asked politely if we could resolve problem with full refunds including S/H both ways!

Yes..... I then neg'd them.

mmiller40 · November 1, 2007 1:23AM

You failed... You should have removed the item BEFORE you sold the coin elsewhere. I think you deserve the ding, hopefully if will make you think twice before you do it again.

ebaytrader · November 1, 2007 1:24AM

<< Watch out for this one, maracucho21 No se habla. >>

You left them a neg because they used a BIN and paid immediately? Interesting...

ziggy29 · November 1, 2007 1:27AM

<< You left them a neg because they used a BIN and paid immediately? Interesting... >>

Or maybe it was because they called him "swindlers, irresponsible, thieves"?

Nah, that couldn't be it.

mmiller40 · November 1, 2007 1:28AM

<< 

<< Watch out for this one, maracucho21 No se habla. >>

You left them a neg because they used a BIN and paid immediately? Interesting... >>

Wow I missed that. You fail twice. What is your ID so I can make sure I never buy from you. MY ONLY negative feedback was from a BIN, that I paid instantly for. It took him two months to send my item and he dinged me back. Ebay needs to fix that. If you BIN and pay within 72 hours you should only get one option, POstive feedback. Hell that should be automatic.

ebaytrader · November 1, 2007 1:29AM

<< 

<< You left them a neg because they used a BIN and paid immediately? Interesting... >>

Or maybe it was because they called him "swindlers, irresponsible, thieves"?

Nah, that couldn't be it. >>

<< You failed... You should have removed the item BEFORE you sold the coin elsewhere. I think you deserve the ding, hopefully if will make you think twice before you do it again. >>

ziggy29 · November 1, 2007 1:30AM

<< [Ebay needs to fix that. If you BIN and pay within 72 hours you should only get one option, POstive feedback. Hell that should be automatic. >>

Sure. And once the buyer receives their "automatic positive" feedback, the buyer can start making unreasonable demands and threatening to give a negative to the seller if the seller doesn't cave into the unreasonable demand.

Horrible idea. Worse than horrible.

fc · November 1, 2007 1:34AM

lol, i love how people say give me your username on ebay so i will not buy from you
or sell to you. what a neat threat!

half_eagle is my username. please block me from bidding on your widgets.

the buyer is being unreasonable. he has other negs from other people.
do you not see a trend?

that is the way it goes on ebay with any collectable dealer. they have many
avenues for making a sale. first come first serve!

and this is why i do not want foreign buyers on my auctions. i hate the fact
they try to buy from america without being able to communiate effectively.

i do not buy half eagles from people around the world. i stick to the USA.

people who rush to give negs are jerks. plain and simple.

edited to add: giving a neg back explaining the situation and warning others
is doing a service to other ebay users!

mrearlygold · November 1, 2007 1:40AM

<< While his feedback was a little rough he has a legitimate reason for leaving you a neg. He didn't do anything wrong other than assume that a coin being listed for sale on ebay was actually available. Sorry but I don't see how you're the victim here. >>

Well again, it's clearly stated that we will NOT accept a paypal order from anyone with less than a 99% feedback rating. This guy had a 97%. So in effect he shouldn't have bought the item to begin with.

However, the item did sell on my website 15 minutes before this guy clicked the buy it now. I refunded his money and apologized. For this I deserve a neg?

How bout this, should I get this too from this fine latino in Miami? ( legally? ) (I'm editing part of it as to publish the vulgarity isn't acceptable.

You are a son of a Hitch, buy you and pay you of once, despues you realize the mistake that you committed stupid and that you want to defraud in spite of saying that " you sold the piece " lie .. ojala rot in the hell ... thief .. thief .. you me are going to pay already sides
Huck you

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doh · November 1, 2007 1:45AM

<< How bout this, should I get this too from this fine latino in Miami? ( legally? ) >>

Clearly, this particular buyer - whatever his race may be - is a nut. You got unlucky with that. His being a Latino, however, has absolutely NOTHING to do with his ability to complete a transaction, so there's really no need to mention that. If you don't want to deal with situations like this then you shouldn't have offered the coin in two places at once, plain and simple.

ebaytrader · November 1, 2007 1:49AM

<< How bout this, should I get this too from this fine latino in Miami? ( legally? ) (I'm editing part of it as to publish the vulgarity isn't acceptable.

You are a son of a Hitch, buy you and pay you of once, despues you realize the mistake that you committed stupid and that you want to defraud in spite of saying that " you sold the piece " lie .. ojala rot in the hell ... thief .. thief .. you me are going to pay already sides
Huck you >>

I dunno if it's legal but I think going to court over being called a son of a Hitch and being told to Huck you is being a little overly dramatic.

mrearlygold · November 1, 2007 1:51AM

<< 

<< How bout this, should I get this too from this fine latino in Miami? ( legally? ) (I'm editing part of it as to publish the vulgarity isn't acceptable.

You are a son of a Hitch, buy you and pay you of once, despues you realize the mistake that you committed stupid and that you want to defraud in spite of saying that " you sold the piece " lie .. ojala rot in the hell ... thief .. thief .. you me are going to pay already sides
Huck you >>

I dunno if it's legal but I think going to court over being called a son of a Hitch and being told to Huck you is being a little overly dramatic.

>>

Funny, as I said I edited it.

ziggy29 · November 1, 2007 1:51AM

<< I dunno if it's legal but I think going to court over being called a son of a Hitch and being told to Huck you is being a little overly dramatic.

>>

How about "huck you and the forse you rode in on?"

mrearlygold · November 1, 2007 1:54AM

Hucking aye

ebaytrader · November 1, 2007 1:55AM

<< 

<< I dunno if it's legal but I think going to court over being called a son of a Hitch and being told to Huck you is being a little overly dramatic.

>>

How about "huck you and the forse you rode in on?" >>

Just don't stick your finger in my face when doing it.

wayneherndon · November 1, 2007 2:04AM

This has happened to me a few times too. Most of the time, the buyers are gracious and let me out of it. However, I have gotten a negative or two over it from less gracious buyers. While, I don't like it, I believe these negatives are appropriate under the eBay system and therefore I did not leave a negative in return.

All-in-all, buyers understand a few negatives on an otherwise stellar feedback profile. Don't sweat it. After the first one, the others won't sting as much.

WH

PS: The PayPal issues doesn't mean the buyer shouldn't have bought it. He just shouldn't have paid via PayPal. He could send you a MO and you'd be in the same position.

PerryHall · November 1, 2007 2:06AM

<< While his feedback was a little rough he has a legitimate reason for leaving you a neg. He didn't do anything wrong other than assume that a coin being listed for sale on ebay was actually available. Sorry but I don't see how you're the victim here. >>

Preussen · November 1, 2007 2:11AM

I'll certainly never buy from the OP. IMO the seller is using the feedback/paypal acceptance thing as camouflage for the real issue...selling the coin elsewhere is wrong unless the ebay listing is canceled first, particularly when there is a BIN option. Initially, the OP griped simply because he received a negative when the coin was sold 15 minutes prior to the ebay BIN. Later, the Paypal/feedback rating thing was thrown in. From what I saw, the auction terms restrict paypal payments based on feedback ratings, not bidders in general; What would the OP have used as an excuse if the bidder had hit the BIN with the intent of sending a money order? The coin was still sold elsewhere.

IMO, the buyer has the right to be pi$$ed although the wording of their negative doesn't appear to fit the scenario outlined by the OP, but neither does the OP’s retaliatory negative. Certainly the fowl email was inappropriate, but the seller's poking fun at the buyer’s race and language skills is repugnant. Looks like a seller (and a bigoted person in general) to be avoided IMO. -Preussen

57loaded · November 1, 2007 2:12AM

<< 

<< Watch out for this one, maracucho21 No se habla. >>

You left them a neg because they used a BIN and paid immediately? Interesting... >>

I would be cool about it, and wouldn't neg....but would expect the seller (you) to offer something for your mistake. If you are worried about your feedback try to work with the buyer and get a mutual withdrawl.

I do think the neg was hasty though and a wee bit harsh.

doh · November 1, 2007 2:16AM

<< Certainly the fowl email was inappropriate, but the seller's poking fun at the buyer’s race and language skills is repugnant. Looks like a seller (and a bigoted person in general) to be avoided IMO >>

Russ · November 1, 2007 2:16AM

<< Most of the time, the buyers are gracious and let me out of it. However, I have gotten a negative or two over it from less gracious buyers. While, I don't like it, I believe these negatives are appropriate under the eBay system and therefore I did not leave a negative in return. >>

An example of a class act.

Russ, NCNE

mrearlygold · November 1, 2007 2:21AM

<< This has happened to me a few times too. Most of the time, the buyers are gracious and let me out of it. However, I have gotten a negative or two over it from less gracious buyers. While, I don't like it, I believe these negatives are appropriate under the eBay system and therefore I did not leave a negative in return.

All-in-all, buyers understand a few negatives on an otherwise stellar feedback profile. Don't sweat it. After the first one, the others won't sting as much.

WH

PS: The PayPal issues doesn't mean the buyer shouldn't have bought it. He just shouldn't have paid via PayPal. He could send you a MO and you'd be in the same position. >>

Wayne, True and I would have handled it the same way by advising the buyer the item just sold and apologizing for the inconvenience.

Apparently to some, we should not be allowed to have items for sale in places other than ebay when we list on ebay? These items should be exclusively sold on ebay or elsewhere?

fc · November 1, 2007 2:26AM

but the seller's poking fun at the buyer’s race and language skills is repugnant

i bet the person who stated this never ever laughed at a polish joke.
but hey, they are mostly all white so it does not matter.

pharmer · November 1, 2007 2:26AM

"although the wording of their negative doesn't appear to fit the scenario outlined by the OP"

Was something else said that would inflame him so?

mmiller40 · November 1, 2007 2:27AM

<< 

<< 

Apparently to some, we should not be allowed to have items for sale in places other than ebay when we list on ebay? These items should be exclusively sold on ebay or elsewhere? >>

Not saying that. What we are saying is that before you finalize the deal locally , you should have removed the auction. My grandmother always told me "if you make your bed, be prepared to lay in it". You created the problem, you deserve whatever results from that. The buyer was not in the wrong, you are. If your upset about what happened you have only yourself to blame.

Who cares if he paypaled against your rules, you could reply back that you will refund the $$ once you receive the money order.

ziggy29 · November 1, 2007 2:27AM

<< Apparently to some, we should not be allowed to have items for sale in places other than ebay when we list on ebay? These items should be exclusively sold on ebay or elsewhere? >>

I don't have a problem with that. But when I hit a BIN, I expect the item to be available and I expect the seller to deliver.

Having said that, if something like your situation happened only very rarely, I'd be cool with it. If a seller demonstrated a pattern of having this occur time and time again, then the seller has a problem with inventory management, IMO, and might want to reconsider how they market their goods.

mrearlygold · November 1, 2007 2:30AM

<< 

<< Apparently to some, we should not be allowed to have items for sale in places other than ebay when we list on ebay? These items should be exclusively sold on ebay or elsewhere? >>

I don't have a problem with that. But when I hit a BIN, I expect the item to be available and I expect the seller to deliver.

Having said that, if something like your situation happened only very rarely, I'd be cool with it. If a seller demonstrated a pattern of having this occur time and time again, then the seller has a problem with inventory management, IMO, and might want to reconsider how they market their goods. >>

Of course! Takes time but this is a first.

mrpotatoheadd · November 1, 2007 2:34AM

You don't have to look too hard to find references to "sleazeBay" and "PowerScrewers" when describing various sellers and the items they list for sale on eBay. That being the case, it's not difficult to see why a buyer might react negatively to finding out that the item they thought they were buying is not really available for sale- if he doesn't know you from a past transaction, there's no way for him to be sure you're not one of the numerous scammers that "everybody knows" are out there on eBay trying to take advantage of unsuspecting buyers. Now, I'm not excusing a buyer for a nasty negative or email (there's never an excuse for that), but it might be useful to try to figure out why someone might act as he does in a situation such as this before deciding on a course of action yourself.

Batman23 · November 1, 2007 2:35AM

<< 

<< Most of the time, the buyers are gracious and let me out of it. However, I have gotten a negative or two over it from less gracious buyers. While, I don't like it, I believe these negatives are appropriate under the eBay system and therefore I did not leave a negative in return. >>

An example of a class act.

Preussen · November 1, 2007 2:37AM

<< but the seller's poking fun at the buyer’s race and language skills is repugnant

i bet the person who stated this never ever laughed at a polish joke.
but hey, they are mostly all white so it does not matter. >>

Feel free to hit me with a good (or bad) Scots-Irish, German Greek joke if you wish. -Preussen

ArgentumRex · November 1, 2007 2:38AM

<< 

<< While his feedback was a little rough he has a legitimate reason for leaving you a neg. He didn't do anything wrong other than assume that a coin being listed for sale on ebay was actually available. Sorry but I don't see how you're the victim here. >>

Well again, it's clearly stated that we will NOT accept a paypal order from anyone with less than a 99% feedback rating. This guy had a 97%. So in effect he shouldn't have bought the item to begin with.
>>

It sounds more like, in effect, he made a payment error which I guess you refunded and informed him that he could send you a postal money order? But I imagine that didn't happen, because you didn't have the item to sell, the reason for the neg. And then you
give a baloney response to his feedback, because that is not the reason for the for the problem here (i.e., his feedback rating and payment method).

Now, I'm not saying that I approve of this guy's feedback to you. I guess he has the right to leave a neg for you cheesing out on the deal. However, his feedback comment is a flat-out lie and is despicable. If you returned his payment right away, you are neither a swindler nor a thief. He was right, and only right, about the irresponsible part. If he had left it at that, I really couldn't fault the buyer, though I'd still think he was kind of a jerk.

I guess being publicly labeled at thief and swindler does represent a negative transaction on your end, so I wouldn't necessarily consider your feedback to him to be retaliatory. Maybe your warning will be useful to other sellers. It seems that others have had issues with him, though we'll never know the details. I know you are upset. I don't think you're a horrible person.

This sounds like a problem tailor-made for Xanax. Do you have any?

BlindedByEgo · November 1, 2007 2:44AM

Part of his name, "cucho", is slang in my wifes' dialect of Spanish (Bable, from Asturias, Spain for those who care) for sheep dip. Appropriate in this case.

slipgate · November 1, 2007 3:26AM

1 neg isn't going to kill you. Ignore it and move on. I would, however, leave him a neg just because. It will hurt him as his feedback already is in the toilette.

Coinhog · November 1, 2007 3:33AM

<< i do. i leave feedback as soon as i get the paypaled money, check, etc...
it is my way of saying your part has been completed and it is now
my turn to complete the deal. >>

Feedback shouldn't be left by either party until the transaction is completed. That means after you ship him a coin and he recieves it and is satisfied. There are too many instances where unreasonable people don't like a 4 day delivery window and will neg you for slow shipping. If they are waiting for your feedback they will be much more inclined to contact you first before negging you.

Griv · November 1, 2007 3:35AM

I would add a disclaimer on your auctions to say that this coin is also offered for sale on your website so as to make things clear. I would probably have been a little ticked off myself if I was him so a little communication goes a long way.

mrearlygold · November 1, 2007 3:44AM

<< I would add a disclaimer on your auctions to say that this coin is also offered for sale on your website so as to make things clear. I would probably have been a little ticked off myself if I was him so a little communication goes a long way. >>

I absolutely agree with that and we're doing that now. What a learing experience.

Got a negative feedback on ebay!

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