Maybe Ebay is slowly getting it

Carew29 · August 15, 2007 12:20PM

Received this tonight. They should make it 98% and not 95%. I have yet to see someone with thousands of buyers and a rating of 95%

Dear Marc,

We're writing to tell you about an important announcement we've made concerning eBay policies and standards for seller performance. eBay is taking steps to protect the interests of good sellers like you and the consumer's overall experience on eBay.

First of all, we assure you that your current level of performance exceeds the standards. Congratulations and thank you.
Sellers are expected to perform in a manner resulting in a consistently high level of buyer satisfaction. If, over a 90-day period, a seller's interactions with buyers result in greater than a 5% level of buyer dissatisfaction as evidenced by negative/neutral feedback and/or Item Not Received complaints, that seller will be considered in violation of eBay's Seller Non-Performance policy. Note we're currently not including Detailed Seller Ratings in the enforcement of this policy since they're so new to the marketplace.

As a seller in good standing, you're well aware that buyer satisfaction is vital to your continued success -- and the continued success of eBay. Thank you for your solid track record and continued commitment to good customer service. We're confident that enforcing this policy will go a long way to keeping eBay a great place to buy and sell for you and for all our users.

Sincerely,

eBay Trust & Safety

DeutscherGeist · August 15, 2007 12:24PM

I agree, 98% is a better standard.

msassin · August 15, 2007 12:26PM

98% is kind of weak.....I would question the quality of anything ungraded from a veteran 98.5% seller.

rube26105 · August 15, 2007 1:05PM

i got that to carew, i just checked, i never pay any attention to stuff from ebay,usually its something stupid or one of their great deal specails that is a scam

CDsNuts · August 15, 2007 1:44PM

I gotta find some 95.1% sellers just so I can buy something and put them over the edge.

gotsparks09 · August 15, 2007 5:00PM

Personally, I find it really hard to buy someone who doesn't have at least a 99.7% rating.

Allen · August 15, 2007 5:19PM

<< <i>Personally, I find it really hard to buy someone who doesn't have at least a 99.7% rating. >>

I have not bought someone in a while, but I usually like them to be 99.8% or better, either way they always say its too beau coup anyways.

bjork73 · August 15, 2007 5:29PM

I look for a MUCH higher rating for those selling cards (99 percent MINIMUM or more if they've done a lot of transactions), but other areas of Ebay are prone to higher incidence of negative ratings (clothes come to mind, although I've been happy with my purchases so far...). It seems like it wouldn't be too hard to alter minimum performance standards according to what a seller is actually selling.

bigfische · August 15, 2007 8:44PM

I think this is gonna cause a lot of problems. I sell maybe 3 things a week on average. which comes out to right around 40ish items in a 90 day span. So i get a crazy buyer, or the PO misplaces just one envelope/box, and i will have a 90 day average below 95%. Trust me, this is not gonna be smooth, a lot of good sellers will be put in a tight spot if something goes wrong on just one transaction.

Leiascards · August 16, 2007 12:08AM

Bargainland is in trouble...

Question is how is the 95% figures is it figured like Power Seller min. rating is or liike the percentage is figured?

The 98% for Power Seller status is based on all transactions not just uniques.

gstarling · August 16, 2007 1:05AM

<< <i>I think this is gonna cause a lot of problems. I sell maybe 3 things a week on average. which comes out to right around 40ish items in a 90 day span. So i get a crazy buyer, or the PO misplaces just one envelope/box, and i will have a 90 day average below 95%. Trust me, this is not gonna be smooth, a lot of good sellers will be put in a tight spot if something goes wrong on just one transaction. >>

This is the problem I see, and it's a big one. It's not talking about your ranking being below 95% it's talking about any 90 day snapshot dropping below 95%. If you sell 2 or 3 items a month, and 1 comes back negative your in violation even if your overall rating might be 99.8%.

Leiascards · August 16, 2007 1:06AM

Again depending on how the percentage is figured it could even be a bigger problems. Say you sell 100 items in that time and sell 6 of those items to a nut who pings you for 6 negs. Your overall rating would be over 99% assuming you got positive feedback from all others and they were all uniques, but because of those 6 your actual rating would be 94%.

Leiascards · August 16, 2007 1:07AM

I have yet to see someone with thousands of buyers and a rating of 95%

largest seller on Ebay Bargainland has like an 89%

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Elemenopeo · August 16, 2007 1:19AM

What does it even mean, in terms of consequences, to be "in violation of eBay's Seller Non-Performance policy"? What happens? Suspension? A dirty look?

Leiascards · August 16, 2007 1:20AM

My understanding is much like the PS standards when you slip below you are given a month to correct them if you fail to do so you lose your selling priveledges.

rube26105 · August 16, 2007 4:40AM

<largest seller on Ebay Bargainland has like an 89%>
they are definately not going to get rid of him, makes em too muck jingle!i dont pay any attention to their stupid new rules and stuff, too much reading and they change their polices every other day,too many chiefs and not enuff indians at ebay,kinda like the time they tried to push the great new checkout on everybody a few years back that sucked,found out people wernt going to do it, made it optional

Yankeeefan · August 16, 2007 4:42AM

<< <i>I gotta find some 95.1% sellers just so I can buy something and put them over the edge. >>

Maybe Ebay is slowly getting it

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