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eBay shipment missing USPS delivery confirmation shipped
direwolf1972
Posts: 2,076 ✭✭✭
In all the items that I have shipped on eBay I finally have one that shows up missing and need suggestions. I shipped a set of 20th anni. ASE's that were bought from an eBay auction to a buyer. The buyer did not opt for insurance and they were sent USPS priority mail with delivery confirmation. They are showing that they were delivered 5 days after being sent and I have tried both online and thru the USPS 800 number to get the signature for the person who signed for the shipment. I am working on getting the buyer to do a "return receipt after mailing" at their local post office to see if they can get the signature of who picked up the package.
Anyone who has had a similar experience and if so any advice or anything that I am missing that could be of help in tracking down what happened to the package?
Anyone who has had a similar experience and if so any advice or anything that I am missing that could be of help in tracking down what happened to the package?
I'll see your bunny with a pancake on his head and raise you a Siamese cat with a miniature pumpkin on his head.
You wouldn't believe how long it took to get him to sit still for this.
You wouldn't believe how long it took to get him to sit still for this.
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Oh Jeez, that's gotta be painful.
This won't help on this one, but this is what I do on any item over $100. I INSIST on insurance. At the very least you could've insured it for the min $100, that way the USPS would had to have gotten ID with his signature, that is good as gold to prove he got it.
I'm afraid in this instance, that the buyer is a scum bag thief. Perfect scenario for a theif. Seller ships high dollar item w/o insurance, claims he never recv'd it. No one has to sign for Delivery Confirmation to my knowledge. Am I wrong ?
<< <i>The buyer did not opt for insurance and they were sent USPS priority mail with delivery confirmation. >>
So, you shipped them without insurance?
<< <i>I have tried both online and thru the USPS 800 number to get the signature for the person who signed for the shipment. >>
If you used "delivery" confirmation, there will be no signature.
Sorry, but you're screwed.
Russ, NCNE
DC is really meaningless. It doesn't mean it got to the right address. Let's just say that my mailman delievered my package to the house next door on accident and scanned the DC paper. It's done and it never got to my address. You have to get a signature for it to have any tracking ability.
Others have said that PayPal requires signature confirmation. Otherwise, the buyer has payPal on his side.
<< <i>I think the new insurance minimum for signature at USPS is $201. A couple months ago they started a new tier of insurance. The form is grey instead of blue. What they used to do is basically write off anything under $100 and now, they write off anything under $200. >>
Correct, but not relevant in this situation. He didn't buy insurance.
Russ, NCNE
<< <i>Others have said that PayPal requires signature confirmation. Otherwise, the buyer has payPal on his side. >>
You need *signature* confirmation over $250 for PayPal's seller protection to kick in. I assume a 20th anniversary ASE set sold for more than $250. Of course, that's moot if it wasn't a PayPal purchase, but if it was, over $250 absolutely needs signature confirmation or else you're SOL.
<< <i>
<< <i>I think the new insurance minimum for signature at USPS is $201. A couple months ago they started a new tier of insurance. The form is grey instead of blue. What they used to do is basically write off anything under $100 and now, they write off anything under $200. >>
Correct, but not relevant in this situation. He didn't buy insurance.
Russ, NCNE >>
I know. Just correcting Amigo's information on that.
Over a certain dollar amount, I require the buyer to pay for insurance and signature confirmation.
<< <i>I know. Just correcting Amigo's information on that. >>
Oops! Missed that.
Russ, NCNE
You wouldn't believe how long it took to get him to sit still for this.
Coin's for sale/trade.
Tom Pilitowski
US Rare Coin Investments
800-624-1870
In honor of the memory of Cpl. Michael E. Thompson
<< <i>I guess we will have to duke it out thru Paypal. >>
I hope you get the good news you are wanting tonight, because you're already disqualified from the fight with paypal if you didn't use signature confirmation to a confirmed address.
"You Suck Award" - February, 2015
Discoverer of 1919 Mercury Dime DDO - FS-101
<< <i>If in worst case scenario the package does not show up and he claims he never received then I guess we will have to duke it out thru Paypal. Just figured for any advice, since I don't ship thru USPS that often and this is the first time I have ever had a problem with one of their packages. Maybe tonight there will be good news when I hear back from the buyer. >>
Hopefully it really did arrive and the buyer is honest and acknowledges receipt...because you will lose with PayPal. If it's over $250, you need signature confirmation or else you can kiss it goodbye.
Sucks to learn that lesson this way, but it seems like about once a month we hear this same story happen again and again. The moral of the story, in just about every case, is to NEVER make insurance "optional" on anything above $50-100 or so, and if you take PayPal always ship to confirmed addresses and get signature confirmation/registered if it's at least a $250 item.
<< <i>Delivery Confirmation simply shows that someone, likely the postal delivery person for that address, scanned the item into the database as delivered. >>
Yep, this just happened to me. A package I was expecting showed "delivered" on 8.04, and it was not delivered. In fact, the idiot on the route didn't even try to deliver it or leave a notice. He just scanned it in as delivered and dumped it at my local post office.
Russ, NCNE
Boy am I glad I re-read this post. Thank you tmot99. None of the clerks told me about the new $200 level. I have private insurance and I always used what I thought was the min required for signature to satisfy the insurance company. Wow, again, thanks for the heads up. I'm shaking just realizing that I could've lost substantial money the last couple mts.
<< <i>I don't want to jump to conclusions and call the buyer a thief (I am one to always give benefit of the doubt until I have to do otherwise). Last night was the first I had heard of it and so far I haven't heard back from him after a couple of emails today. I am hoping that everything works out. I remember once a spouse had put a package in a closet and forgot to tell husband. That time emails went back and forth for a week+. That was with a FedEx shipment and there was a signature. I am going to for the time assume that this can be cleared up and only a mistake. If in worst case scenario the package does not show up and he claims he never received then I guess we will have to duke it out thru Paypal. Just figured for any advice, since I don't ship thru USPS that often and this is the first time I have ever had a problem with one of their packages. Maybe tonight there will be good news when I hear back from the buyer. >>
I had a thing like that where the wife put it away with all of his stuff while he was out of town. Wait to hear back. We always think the worst.
good luck
....But it was insured.
I've sent things with a Sig. required, the delivery person STILL didn't get the Sig.
Anyway, my shipping charges include insurance. ALWAYS.
I'm pretty sure,
In order to make a claim for insurance, the recipient has to sign something stating they didn't get the package, if they are lying; it's a federal crime, so this usually discourages any scammers. It's one thing to tell ebay they didn't get something, it another to scam the Govt.
<< <i>In order to make a claim for insurance, the recipient has to sign something stating they didn't get the package >>
For blue slip, ($200.01 and up), insurance they don't have to sign anything in order for the claim to be processed. For black slip, they do.
Russ, NCNE
<< <i>Amazing how often this scenario occurs, isn't it? >>
It's truly stunning.
In honor of the memory of Cpl. Michael E. Thompson
You wouldn't believe how long it took to get him to sit still for this.
Joe G.
Great BST purchases completed with commoncents123, p8nt, blu62vette and Stuart. Great coin swaps completed with rah1959, eyoung429 and Zug. Top-notch consignment experience with Russ.
<< <i>You need *signature* confirmation over $250 for PayPal's seller protection to kick in. I assume a 20th anniversary ASE set sold for more than $250. Of course, that's moot if it wasn't a PayPal purchase, but if it was, over $250 absolutely needs signature confirmation or else you're SOL. >>
Does this generally apply to all PayPal transactions or just those thru eBay?
<< <i>...The buyer did not opt for insurance... >>
Insurance is to protect the seller, not the buyer. You are required to make good on the transaction without regard to what the buyer "opted" for.
My icon IS my coin. It is a gem 1949 FBL Franklin.
<< <i>
<< <i>You need *signature* confirmation over $250 for PayPal's seller protection to kick in. I assume a 20th anniversary ASE set sold for more than $250. Of course, that's moot if it wasn't a PayPal purchase, but if it was, over $250 absolutely needs signature confirmation or else you're SOL. >>
Does this generally apply to all PayPal transactions or just those thru eBay? >>
Only on eBay. PayPal offers NO protection when used elsewhere. As a matter of fact, PayPal doesn't stand behind that policy on eBay transactions when they stand to lose a lot of money.
<< <i>A happy ending for all. I had been worrrying about this since I first posted. I havent heard back from the buyer thru email but positive feedback showed up yesterday for my account saying "nice coin". I guess the "return receipt after mailing" that I had requested him to do thru his local post office worked out. Just thought I'd give an update.
Luckily, a lesson learned without the tuition. I don't mind a seller including insurance in his shipping charges, but I'm sure as heck not going to add it onto what I've already agreed to pay.