Mint Subscriptions Disappearing?

SkyKing · July 16, 2007 6:39PM

I went to check on my list of subscriptions at the U.S. Mint web site yesterday and discovered that they are all gone except for one! I thought maybe it was a glitch due to a database update, etc., but now, some 12 hours or so later, it still shows just one.

I logged into My Account, and selected My Subscriptions, expecting to see the page load with all of my subscriptions. I have subscriptions to all of the available ones, with the exception of the gold and platinum coins. It should list all of the proof sets, mint sets, state quarter rolls, silver Eagle coins, etc., etc. But now the only one listed is the Presidential $1 Coin Proof Set subscription for 2 units. None of my others are listed!

Before anyone asks, yes, my credit card info is up to date and valid with plenty of funds, as is all of my other info on the Mint web site. I received confirmation emails from the Mint when I subscribed to all of them, and they were all listed on the page every other time I have checked, with the last time being about 2 weeks ago.

Anyone else have this problem?
--
Stephen

ONETHREE · July 16, 2007 9:41PM

I had the same problem. I just got an email about one of the subscriptions that had disappeared. I think it is a glitch, but I resubscribed anyway.

ksammut · July 16, 2007 9:57PM

All mine are gone except for one.

ModernCrapNut · July 16, 2007 9:59PM

Mine has been the same way for over a week, with only a subscription for Presidential FDCC showing. Subscribed again to SHQ FDCC, proof and mint sets, got the confirming e-mails but still nothing on subsription page. Who knows what they might be doing.

slipgate · July 16, 2007 10:11PM

I just checked - all my silver sets are still there but the regular mint sets are gone. Who runs that place? The rainman?

hubird · July 16, 2007 10:33PM

This was mentioned in another thread several days ago. I called the Mint to check on my subscriptions that were disappearing too. They did not show up (except for one) in My Account info. They did, however, show email verification when I updated some generic account info. The customer service rep admitted they were doing some updating/maintenance and stressed to not resubscribe to the temporarily unseen online subscriptions.

SkyKing · July 17, 2007 4:05PM

Thanks for the feedback. I was getting worried!

I actually got an email today from the Mint saying to expect my card to be charged in about 4 weeks for the next 2-roll Presidential dollar coin. This one, of course, is not showing up on my list, but is one subscription I did sign up for.

It looks as though the actual subscriptions are still in their system and being processed just fine, just not showing up on the My Account page. I'm glad I didn't sign up for those subscriptions all over again, because I would likely have duplicate orders coming then!
--
Stephen

Enjoymint · July 18, 2007 4:09AM

I can't see my Proof Set subscription but the order was placed today automatically. I guess they're still in effect we just can't see them.

EricSan · July 18, 2007 6:19AM

My subscriptions are also invisible. Hope they get things straightened out soon!

Eric

LALASD4 · July 18, 2007 6:23AM

Its been like that for 2 weeks. I want to cancel but they are gone already.

Camarasa · July 18, 2007 6:29AM

Yup still have my subscription of 10 for the gold Jefferson spouse

ModernCrapNut · July 18, 2007 7:21AM

The orders must still be somewhere in the system. My original subscription for a proof set disappeared to subscribed again and today both showed up as reserved and in stock with an active cancel button.

57loaded · July 18, 2007 7:51AM

<< <i>Yup still have my subscription of 10 for the gold Jefferson spouse >>

just 10?

SoundPoint · July 24, 2007 11:34PM

<< <i>I went to check on my list of subscriptions at the U.S. Mint web site yesterday and discovered that they are all gone except for one! I thought maybe it was a glitch due to a database update, etc., but now, some 12 hours or so later, it still shows just one.

I logged into My Account, and selected My Subscriptions, expecting to see the page load with all of my subscriptions. I have subscriptions to all of the available ones, with the exception of the gold and platinum coins. It should list all of the proof sets, mint sets, state quarter rolls, silver Eagle coins, etc., etc. But now the only one listed is the Presidential $1 Coin Proof Set subscription for 2 units. None of my others are listed!

Before anyone asks, yes, my credit card info is up to date and valid with plenty of funds, as is all of my other info on the Mint web site. I received confirmation emails from the Mint when I subscribed to all of them, and they were all listed on the page every other time I have checked, with the last time being about 2 weeks ago.

Anyone else have this problem?
--
Stephen >>

Just an update. I called the Mint today to check on my subscriptions.
Only one subscription shows up. Customer service indicated they are
still performing maintenance -- which will probably last another month.
As long as their maintenance work is being performed, only 1 subscription
will be displayed, even though a customer may have several subscriptions.
What kind of maintenance takes this long?

SoundPoint

Mint Subscriptions Disappearing?

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