q&a forums

tahoe98 · May 30, 2007 5:46AM

looks like two questions were asked..............one concerning milk spots, check it out.

TomB · May 30, 2007 5:51AM

Did you notice that the question regarding milk spots was not answered?

Bochiman · May 30, 2007 5:51AM

Gotta love it when you ask a "either this OR that" and get a "yes".

Cladiator · May 30, 2007 5:52AM

<< Did you notice that the question regarding milk spots was not answered? >>

Yeah I tried to reply asking him to clarify and got the "you're not allowed to post" thing.

ziggy29 · May 30, 2007 5:55AM

I asked one about the low-ball registry which appears to be getting ignored.

AskRaq · May 30, 2007 6:05AM

Yeah, I asked about fingerprints on a PCGS coin.... and no answer yet either.

tahoe98 · May 30, 2007 6:21AM

maybe there will be another session tonight!?

AskRaq · May 30, 2007 7:27AM

<< maybe there will be another session tonight!?

>>

Looks like it just came & went.... with ONE new question answered!!

StampAlarm · May 30, 2007 9:36AM

Maybe the ANA candidates could take over the Q & A. for a week at a time.

Jerry

Midus1 · May 30, 2007 12:15PM

I asked the question about the milk spots and was totally confused with the reply.

messydesk · May 30, 2007 1:02PM

It looks like we got the answer about Superior's misattributed 1939 "Rev. of 1940" [sic] proof Jefferson, though.

Bochiman · May 30, 2007 4:37PM

<< I asked the question about the milk spots and was totally confused with the reply. >>

Yes

tmot99 · May 30, 2007 10:53PM

Those two questions/answers are so stupid. Let me clarify, the questions weren't stupid, but the answers certainly are.

1) PCGS guarantee does not apply to their lack of quality control. If they screw up a label, too bad. That's your problem. Isn't that what we pay money for? Attribution and grade are probably the top reasons the coin gets into a slab and if they mis-identify a coin, too bad. That seems totally lame to me. FWIW, NGC sends out a ton of label errors which I turn around and send back each and every one.

2) This second question really irks me. First, it continues to show the lack of interest by Ron and HRH to answer questions on the Q&A. Yes is not an acceptable answer to the entire question. Secondly, it has always seemed strange for PCGS to predict what the coin will look like years from now and give a grade based on that. Either the coin is a 70 or its not. If it's a 70 when they are looking at it, it should get a 70. I can understand them not offering the guarantee on that series if that's what it takes, but if the coin is flawless when they see it, it should get a flawless grade.

19Lyds · May 31, 2007 12:22AM

<< I asked the question about the milk spots and was totally confused with the reply. >>

Whats so confusing about "Yes", PCGS be sticking to their grading policy of MS69 being highest because of milk spots?

You did, after all, ask two opposing questions.

LanLord · May 31, 2007 12:28AM

A big part of the problem is the way that question was asked.

Presenting a question in such a way that a yes answer can be delivered (and yet provide no information) means the question was not well thought out.

Never ask a question and then place "or" with opposing data in the question, you're just looking for no answer.

tmot99 · May 31, 2007 12:54AM

<< A big part of the problem is the way that question was asked.

Presenting a question in such a way that a yes answer can be delivered (and yet provide no information) means the question was not well thought out.

Never ask a question and then place "or" with opposing data in the question, you're just looking for no answer. >>

Then how in the world do I ask you "Do you want whiskey or a beer?"

ziggy29 · May 31, 2007 12:55AM

<< "Do you want whiskey or a beer?" >>

Yes.

tmot99 · May 31, 2007 1:14AM

<< 

<< "Do you want whiskey or a beer?" >>

Yes.

>>

tradedollarnut · May 31, 2007 1:25AM

<< Will PCGS stand behind a coin in a PCGS slab that is misidentified such as a coin that is labeled as a TY 1 when it is actually a TY 2? Consider that a TY 1 coin is worth far more than the TY 2 coin.

Thanks, GrandAm >>

Hi GrandAm,

Those types of mistakes are considered Mechanical Errors and do not fall under the PCGS guarantees. For a complete explanation of the PCGS Guarantees with examples of what is included or excluded, please visit:

http://www.pcgs.com/guarantee.chtml

No doubt that PCGS has recourse against the original submittor who was the beneficiary of the error [and their records DO show who that submittor is]. But how can there be no protection whatsoever to the current owner of the coin???

This passing of the buck from an authorized submittor who has agreed to play by the rules to an innocent owner seems unacceptable to me.

ziggy29 · May 31, 2007 1:36AM

<< No doubt that PCGS has recourse against the original submittor who was the beneficiary of the error [and their records DO show who that submittor is]. But how can there be no protection whatsoever to the current owner of the coin???

This passing of the buck from an authorized submittor who has agreed to play by the rules to an innocent owner seems unacceptable to me. >>

I agree. People who don't know that much about evaluating coins buy coins in PCGS holders to protect themselves. Such people buying mislabeled coins are presumably trusting PCGS to get it right. So if they overpay due to a "mechanical error," they're apparently SOL.

tradedollarnut · May 31, 2007 1:53AM

<< 

<< No doubt that PCGS has recourse against the original submittor who was the beneficiary of the error [and their records DO show who that submittor is]. But how can there be no protection whatsoever to the current owner of the coin???

This passing of the buck from an authorized submittor who has agreed to play by the rules to an innocent owner seems unacceptable to me. >>

I agree. People who don't know that much about evaluating coins buy coins in PCGS holders to protect themselves. Such people buying mislabeled coins are presumably trusting PCGS to get it right. So if they overpay due to a "mechanical error," they're apparently SOL. >>

Exactly. IMO, this cheapens the entire brand. PCGS should stand behind their holder 100% and go after the original submittor.

tahoe98 · May 31, 2007 2:02AM

some very very good points here and questions that weren't answered..............i guess we have to keep asking and maybe get lucky with a good reply!

now i'll go and risk pooficide after this.

Steve · May 31, 2007 2:05AM

<< No doubt that PCGS has recourse against the original submittor who was the beneficiary of the error

Exactly. IMO, this cheapens the entire brand. PCGS should stand behind their holder 100% and go after the original submittor. >>

In what LEGAL way could PCGS go after the original submiter? Bottom line is PCGS has made the business decision NOT to eat costs associated with their mislabeled slabs. Any owner of the slab can probably have it corrected FREE of charge. Problem is, knowledgeable owners want to cheat the hobby to make money IF the error is favorable to them. Why should PCGS pick up the tab?
Steve

NowhereMan · May 31, 2007 2:06AM

I think a more satisfying answer would be: "Look, even though this is not EXPLICITELY covered under the guarantee, we do want to get these mislabeled slabs back in and fixed, so please contact us with all of the details, and we will try to work with you..." That way, he's not committing to anything, but is showing that he cares about the integrity of the PCGS holder in the marketplace, and will take reasonable steps to correct an issue, after evaluating the totality of the circumstance (such as, who was the submitter, how long ago was the error, how obvious is the error, etc)

Rex

AU58WALKERS · May 31, 2007 2:09AM

"Why should PCGS pick up the tab?"

Because one of PCGS' HUMANS screwed up. NOT some damn machine!

ziggy29 · May 31, 2007 2:10AM

<< Why should PCGS pick up the tab? >>

Because they made the mistake?

Longacre · May 31, 2007 2:13AM

I wish this area of the boards got more action.

tradedollarnut · May 31, 2007 2:15AM

In what LEGAL way could PCGS go after the original submiter?

The submittor already agrees in writing that they will review all coins and afford PCGS the chance to correct errors. Any unwarranted gain they got from PCGS's mistake should be returned to PCGS in order to make the current owner whole.

All they have to do is enforce the submission terms already in place. That's how I'd do it if it were my company.

NowhereMan · May 31, 2007 2:18AM

<< I wish this area of the boards got more action. >>

Longacre, (if you're talking about the Q&A forum) I agree with you -- I also wish that the information were compiled into some official FAQ on the PCGS site -- there is a lot of information that a PCGS submitter has to go hunting for -- things like bulk submission, state flag labels, multi holders, truview photos, etc, etc etc. Many of these things have been discussed in threads and CS phone calls, but are not clearly communicated on the main site -- it's like an easter egg hunt to find the information...

Rex

19Lyds · May 31, 2007 4:04AM

<< Exactly. IMO, this cheapens the entire brand. PCGS should stand behind their holder 100% and go after the original submittor. >>

Just to stir the pot: Why would you conclude that it was the original submitter that did something sneaky?

What if the original submitter did not know what type of coin it was and simply left the coin number field blank on the original submission to have PCGS identify the type?

tradedollarnut · May 31, 2007 5:01AM

<< 

<< Exactly. IMO, this cheapens the entire brand. PCGS should stand behind their holder 100% and go after the original submittor. >>

Just to stir the pot: Why would you conclude that it was the original submitter that did something sneaky?

What if the original submitter did not know what type of coin it was and simply left the coin number field blank on the original submission to have PCGS identify the type? >>

Whether or not the original submittor did anything 'sneaky' or not is irrelevant. He still received the benefit of the mistake and under the written terms of submission is responsible to PCGS.

bushmaster8 · May 31, 2007 5:48AM

I really wish KingRon would do a bit of research before answering the questions. A certain % of his answers are simply incorrect. HRH did a far better job on the Q&A IMO.

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