More post office problems...
MadMarty
Posts: 16,697 ✭✭✭
Back in Feb. I sold a coin on E-Bay ($100) coin. a week later I get an E-Mail from the buyer, he went to the PO to pick up the coin and the package was ripped open and the coin gone. The clerk tells him to refuse the package and that I should file a claim. So I tell the buyer, I'll do a PP refund as soon as the ripped package arrives back to me.
45 days from the mailing date, I get the package back! I refund the buyers money and get the form 1000 from the PO. I fill everything out, include the envelope and a copy of the click-n-ship receipt and drop it off at the PO. It sits there for 3 weeks! Seems they haven't been trained how to do PP postage claims, and they have changed the form 1000 and I have to fill out another form. I get the form, and return everything to the PO. It sits for another 2 weeks and they finally send it out to St. Louis.
Yesterday I receive a letter that my claim is past the 60 days limit for a damaged package (120 if the package is lost). So now I have to file more paperwork if I want my claim to be looked at again! I talked to the postmaster here and she is going to write a letter that the delay was the POs fault and Friday I submit the rest of the paperwork. Well I'm not holding my breath that I will ever see that $100 again.
45 days from the mailing date, I get the package back! I refund the buyers money and get the form 1000 from the PO. I fill everything out, include the envelope and a copy of the click-n-ship receipt and drop it off at the PO. It sits there for 3 weeks! Seems they haven't been trained how to do PP postage claims, and they have changed the form 1000 and I have to fill out another form. I get the form, and return everything to the PO. It sits for another 2 weeks and they finally send it out to St. Louis.
Yesterday I receive a letter that my claim is past the 60 days limit for a damaged package (120 if the package is lost). So now I have to file more paperwork if I want my claim to be looked at again! I talked to the postmaster here and she is going to write a letter that the delay was the POs fault and Friday I submit the rest of the paperwork. Well I'm not holding my breath that I will ever see that $100 again.
It is not exactly cheating, I prefer to consider it creative problem solving!!!
0
Comments
Didn't wanna get me no trade
Never want to be like papa
Working for the boss every night and day
--"Happy", by the Rolling Stones (1972)
<< <i>Next the PO will put the burden of proof on you re the value of the coin. As of yesterday, we now have the privilege of paying more for such service. >>
They already do that. Funny thing, if I pay for $500 worth of insurance, but I can't prove the coin costs $500 they will refuse to pay!
Boy, if it weren't for the ASE's you REALLY would have been ticked off!
<< <i>They already do that. Funny thing, if I pay for $500 worth of insurance, but I can't prove the coin costs $500 they will refuse to pay! >>
Just print out a copy of the eBay auction. My last claim was settled in three weeks, start to finish.
Russ, NCNE
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<< <i>They already do that. Funny thing, if I pay for $500 worth of insurance, but I can't prove the coin costs $500 they will refuse to pay! >>
Just print out a copy of the eBay auction. My last claim was settled in three weeks, start to finish.
Russ, NCNE >>
Let's say, I have a nice (and very rare) gold plated weenie coin. I want to ship it to Russ. I insure it for $500. I have paid for $500 worth of insurance. Well, it goes POOF at the PO. I have to prove that the item is worth $500! That is BS! I paid for the insurance and they lost it! They should just pay up!
<< <i><< They already do that. Funny thing, if I pay for $500 worth of insurance, but I can't prove the coin costs $500 they will refuse to pay! >>
Just print out a copy of the eBay auction. My last claim was settled in three weeks, start to finish.
Russ, NCNE >>
Let's say, I have a nice (and very rare) gold plated weenie coin. I want to ship it to Russ. I insure it for $500. I have paid for $500 worth of insurance. Well, it goes POOF at the PO. I have to prove that the item is worth $500! That is BS! I paid for the insurance and they lost it! They should just pay up! >>
There is no insurance company on the planet that pays a claim without evidence of value.
Russ, NCNE
Coin's for sale/trade.
Tom Pilitowski
US Rare Coin Investments
800-624-1870
<< <i>Mine was out of Roselle..... hope it turns up someday..... sent it to PCGS about 50 days ago.... have a claim in already on her.... >>
But they all go through Carol Stream.
Had one experience with a seller and UPS. Bought an animated daffy duck picture, they damaged it, it didnt work. I sent it back to the seller, UPS said they would let us know on the insurance in a few days. Seller wouldnt refund me until she got the refund. After about TWO MONTHS, UPS denied the claim saying it wasnt packed well enough (was wrapped in bubble wrap and placed in a box with foam peanuts). So now I have a broken item, and am out $200. No point in buying UPS insurance.
NEVER use UPS.
AJ
PCGS Registries
Box of 20
SeaEagleCoins: 11/14/54-4/5/12. Miss you Larry!
--jerry
<< <i>
AJ >>
Looks more like you ordered an accordion.
<< <i>That's exactly why I self insure in inexpensive coins. I pocket the $2 for insurance and when something like this occurs I happily replace the coin or refund the money and don't fill out a single form. Forms and beaurocracy like you're dealing with are one of the last great evils left in the world. Bummer for you in this case and good luck.
--jerry >>
I started doing that last year on items under $100.
In no time I had $200 set aside. Then I stopped doing it.
I think I may start that again.
$2.05 every item and soon I will have the $100 saved.
Then when I have $200 saved self insure up to $200.
At year's end spend the savings on a nice coin and start over again.
Rookie Joe
<< <i>I used to get a lot of empty boxes delivered from the mint, stamped delivered damaged/delivered empty, had to file claims with the mint, they said thirty days to investigate, I mailed them the empty box and suggested that way they'd have something to play with for the month...
Casman was that from USPS or Fedex?
Joe
<< <i>How do you prove that that item is what you actually put in the package and not just an empty crate to begin with? >>
You can't. Isn't it ironic that you have to "prove" the value of the item you supposedly shipped, but don't have to prove that it was actually that item in the package?
P.S. I filed a claim for loss last February. I'm still waiting to hear back. It's been over a year.
PPS. I've also started self insuring items under $200. It's just so much easier..and in the long run it should be cheaper (you better believe the post office doesn't LOSE money on insurance =D)
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<< <i>They already do that. Funny thing, if I pay for $500 worth of insurance, but I can't prove the coin costs $500 they will refuse to pay! >>
Just print out a copy of the eBay auction. My last claim was settled in three weeks, start to finish.
Russ, NCNE >>
that's because you're you, russ!
<< <i>Seems they haven't been trained how to do PP postage claims... >>
I would think damaged, insured mail claims would all be handled the same way, regardless of whether or not it was paid via Paypal?
and they're cold.
I don't want nobody to shoot me in the foxhole."
Mary
Best Franklin Website
<< <i>
<< <i>Seems they haven't been trained how to do PP postage claims... >>
I would think damaged, insured mail claims would all be handled the same way, regardless of whether or not it was paid via Paypal? >>
The funny thing was, when she entered the tracking number into her system it didn't come up. When I told her to go to USPS.com and she entered the tracking number it showed that the package was refused. Seems the internal and external systems are not liked quite right yet.