bbcexchange - 1st negative feedback

jcdcubs · April 19, 2007 7:23AM

3/4 Product damage, sorry no refund - take as is - bad way to do bussiness!

Buyer reel4fun( 2868Feedback score is 1000 to 4,999)
Apr-07-07 20:28 120083720653

Reply by bbcexchange: After 9 years on ebay, I get a negative from someone who can't spell business.
Apr-08-07 00:25

storm888 · April 19, 2007 7:26AM

I am sure we will hear "the rest of the story," eventually.

hotmush · April 19, 2007 7:27AM

Hilarious! You can't blame the post office for kicking around a box or two.

CDsNuts · April 19, 2007 7:29AM

The reply is priceless.

Lee

storm888 · April 19, 2007 7:32AM

This was a $47.00-delivered purchase.

It was shipped fully-insured.

There are a couple of bangs to the left-corners of the
boxes, visible in the scans. No way to know if that is
the "damage" being referred to.

EDITED TO ADD:

If the buyer saw the bangs and opened the boxes, he
should not have done so. Opening boxes that have
taken a hit is a sure way to void any seller's "return
policy."

stevek · April 19, 2007 7:37AM

Selling primarily unopened packs and only 1 neg in 9 years - quite extraordinarily amazing really.

storm888 · April 19, 2007 7:50AM

"Selling primarily unopened packs and only 1 neg in 9 years - quite extraordinarily amazing really."

//////////////////////////////////////////////////////////////

I would say that it is miraculous, and virtually unheard of.

I hope that if BBCE does not find that they did something
wrong here, they will stick to their position in the matter.

jcdcubs · April 19, 2007 8:13AM

over 53,000 positive feedback with 1 stupid negative. amazing!!!!!!!!!!!!!!!

goose3 · April 19, 2007 9:07AM

Reply by bbcexchange: After 9 years on ebay, I get a negative from someone who can't spell business.
Apr-08-07 00:25

CLASSIC.

eyebone · April 19, 2007 9:08AM

I participated in the small hockey card box break that renrutmd organized about a month ago and at that time I commented on this forum about the extraordinary job BBC did on packaging up the measley two packs I had delivered to me. I agree that the post office was to blame. The one negative won't hurt him from a business point of view obviously, though I have to believe he is annoyed nonetheless.

Eyebone

Publius · April 19, 2007 10:05AM

If I went to buy from someone with that much feedback and one neg, I wouldnt even hesitate to buy from him. Especiallyafter reading his reply

Like you guys said, Im sure hes annoyed to lose his perfect FB

grote15 · April 19, 2007 10:09AM

Like you guys said, Im sure hes annoyed to lose his perfect FB

I'm sure Steve can and will have this neg removed in the near future.

softparade · April 19, 2007 10:35AM

He has had SOOOOOOOO many positives that the math still says 100%

storm888 · April 19, 2007 10:35AM

"I'm sure Steve can and will have this neg removed in the near future. "

/////////////////////////////////////////////////////////////

Yes. But, if the delivery-carrier was to blame, there
should have been no negative to remove.

My fuse becomes shorter each-day with EBAY's PITA buyers.

grote15 · April 19, 2007 10:42AM

My fuse becomes shorter each-day with EBAY's PITA buyers.

Agreed.

bifff257 · April 19, 2007 11:41AM

<< Reply by bbcexchange: After 9 years on ebay, I get a negative from someone who can't spell business. >>

<< CLASSIC. >>

That was a classic reply.... I had to laugh at that one..

colebear · April 19, 2007 11:42AM

<< Reply by bbcexchange: After 9 years on ebay, I get a negative from someone who can't spell business.
Apr-08-07 00:25

CLASSIC.

>>

Yeah that is one funny reply!!!!

grote15 · April 19, 2007 11:58AM

What surprised me though is that this buyer had bought from Steve several times before and left very positive feedback. If the box was truly damaged during shipping, I'd have a hard time believing that Steve would risk getting a negative FB over a $40 item.

stown · April 19, 2007 12:10PM

<< He has had SOOOOOOOO many positives that the math still says 100%

>>

How is that possible? Should be 99.9% unless it gets removed, right?

Volver · April 19, 2007 12:14PM

Here is his feedback calculation

.99992486851990984222389181066867

=100%

Just swell

grote15 · April 19, 2007 12:15PM

How is that possible? Should be 99.9% unless it gets removed, right?

I believe ebay rounds up to 100% if you have enough positives to offset the one negative.

perkdog · April 19, 2007 12:38PM

<< What surprised me though is that this buyer had bought from Steve several times before and left very positive feedback. If the box was truly damaged during shipping, I'd have a hard time believing that Steve would risk getting a negative FB over a $40 item. >>

Im thinking the same thing.

softparade · April 19, 2007 1:08PM

<< >>

How is that possible? Should be 99.9% unless it gets removed, right? >>

no, if feedback is 99.95 plus then it is rounded to 100%.

WinPitcher · April 19, 2007 1:16PM

Must be the spring moon.

I too have had my fair share of PITA ebayers as of late.

Steve

storm888 · April 19, 2007 1:19PM

"if feedback is 99.95 plus then it is rounded to 100%. "

//////////////////////////////////////////////////////////////////

The first 2000 positives negate 1 negative in the % displayed.

Thus, 100%.

KalineFan · April 19, 2007 1:22PM

My favorite auction description regarding feedback (I can't remember who it was).

"Once positive feedback has been left, we will reciprocate with the same"

HUH?

Kalinefan

twoinar · April 19, 2007 2:22PM

You've got to have some real onions to do that to such a great seller. Even if I was in the right, I'd give a lot of leeway to not have to leave a neg. And getting a neg from a seller of this stature can't look too good on your feedback either.

TNP777 · April 19, 2007 3:19PM

I can't be the only one that looked at jcdcubs' avatar (without first looking at the name) and think, "how the hell did RichG get reinstated?"

On Steve's response, I agree - classic!

Geordie

storm888 · April 19, 2007 4:15PM

The buyer seems to have been a pretty substantial
BBCE customer. Seems odd he would burn a bridge
over forty-bucks.

It just shows to go you:

Even a great seller like BBCE cannot afford to leave
FB first.

jmbkb4 · April 20, 2007 12:51AM

Is a PITA eBayer the same as a POS eBayer? I get confused.

Steve's reply ALMOST makes the negative worthwhile! What an idiot!

ctsoxfan · April 20, 2007 1:20AM

<< Like you guys said, Im sure hes annoyed to lose his perfect FB

I'm sure Steve can and will have this neg removed in the near future. >>

How so? I would be curious to hear how you can remove feedback like this - I always thought that unless the buyer agrees to remove it, he was pretty much stuck with it. I have read about paying $20 to Square Trade to facilitate this, but I thought the buyer still had to agree to the removal.

envoy98 · April 20, 2007 2:02AM

They can pay for mediation but the buyer still has to agree to it. I left a neg for a seller and he wanted it removed. I vehemently declined and the neg is still there. I would be very surprised if this neg hurts Steve to the tune of even one sale. Besides, nobody will even be inclined to look at his feedback since it still says 100% anyway. I wouldn't even open it up.

In fact, if I saw the "Buyer and seller mutually agreed to remove feedback" I might be more suspicious.

BBCE does a great job, they have nothing to worry about. Glad Steve made the wisecrack though, it is a classic.

ctsoxfan · April 20, 2007 4:46AM

That's what I thought - I'm sure Steve's not sweating it, though.

Like storm888 said - even the best sellers cannot afford to leave feedback first anymore. It's a shame.

baseballfanatic · April 20, 2007 4:52AM

<< That's what I thought - I'm sure Steve's not sweating it, though.

Like storm888 said - even the best sellers cannot afford to leave feedback first anymore. It's a shame. >>

Hopefully this will put an end to the threads where people chime in with "It is Ebays policy that the seller provide feedback once payment is received"....

cravetopps · April 20, 2007 5:06AM

Hopefully this will put an end to the threads where people chime in with "It is Ebays policy that the seller provide feedback once payment is received"....

Usually you get this from people who have never sold anything on ebay. In fact, I will be the 1st to admit I did a 180 on this issue once I took the plunge and started selling. I will, however, leave FB for some trusted buyers but now I am thinking maybe that would not be prodent based on the fact this guy seemed to have established a decent customer relationship with Steve and still left the neg after one bad experience.

kcballboy · April 20, 2007 5:09AM

I still like you, Steve.

storm888 · April 20, 2007 5:19AM

"I still like you, Steve. "

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1989FleerBillRipkencollector · April 20, 2007 5:19AM

I dare someone who knows him personally to email him and say " I saw you have a neg so Im questioning your ethics and..." and then proceed to lowball him.

I have a neg. I didnt deserve. Never though it would bother me as much as it did.

stevek · April 20, 2007 5:39AM

Wow, Steve just listed his entire business for sale on ebay because of this neg.

1989FleerBillRipkencollector · April 20, 2007 5:52AM

Tomorrow flags go half mast and we all wear black.

jimq112 · April 20, 2007 5:57AM

Same buyer left Steve a neutral in March -

Neutral feedback rating
NO Robinson RC in 3 of 4 Boxes - Bad Odds for this boxes

4 sealed boxes of hoops basketball for $36

onlyanumber · April 20, 2007 6:04AM

Let's hope Steve does the right thing and blocks this numbnuts from ever bidding on his stuff again. Apparently, this guy needs Steve more than Steve needs him...

five7teen · April 20, 2007 6:18AM

I'm guessing Steve won't be the only one thinking about blocking this guy from bidding...

grote15 · April 20, 2007 10:34AM

Storm,

Is it correct that the buyer must agree to mediation in order for a seller's neg to be removed? I vaguely recall that there is another method to have a neg removed for fee, without the buyer's cooperation, but I'm not sure. I recall that Steve received a bogus neg about a year or two ago but it was ultimately removed but I wasn't sure if the buyer had to agree to that or not (it was not a "mutually withdrawn" feedback).

WinPitcher · April 20, 2007 10:39AM

Grote I think the 'mutually agreed thingy' is only 2 years old. before that you could like you say for a fee (25.00)?have it done. I think the person giving the neg had to respond even back then.

Steve

grote15 · April 20, 2007 10:45AM

before that you could like you say for a fee (25.00)?have it done.

That's what I remember, too, but I thought you could have it done even without the buyer's cooperation.

storm888 · April 20, 2007 12:44PM

"....a "mutually withdrawn" feedback). "

////////////////////////////////////////////////

It takes two.....................

UNLESS the bad-actor uses profanity, or improperly mentions
some "law-enforcement action," or outs personal contact info.

If I was BBCE, I would keep the NEG, block the bidder, and
KNOW that a TON of people are adding the bidder to their
BBLs as well.

EDITED TO ADD: Since the guy is also a seller, he has likely
cost himself alot more than 40-bucks just from this thread.

Estil · April 21, 2007 8:15AM

For a seller who has a great a selection of sets/unopened packs as he has, not to mention the fact he gives practically overnight shipping for no extra charge AND the fact he even replaced factory sets that were smashed (even after they were opened), Steve so did not deserve that neg. Steve is a class act all the way and I hope someday soon to buy up his Topps football set run (if it's still there).

BBCE · April 21, 2007 8:25AM

Hello!
Yes, this customer was driving me nuts for a long time now. The neutral was because he didn't get any David Robinson rookies in 3 out of 4 boxes. Yet, he failed to mention he got 5 out of the 4th box. These were case fresh and untouched. Hoops was AWFUL that year with collation. He tols me that you should get 5-7 Robsinsons per box. Trying to explain that you SHOULD get 1.8 Robinsons per box didn't seem to phaze him about the fact he thought you should get 5-7 per box. Unbelievable.

I even bent over backwards on other items also over time.

This time, I told him that some Classic boxes, Ultra boxes and Stadium Club boxes have cards that may stick together somewhat due to the ultra glossy surface. So what does he do? He opens all 4 boxes and then tells me the cards had to be seperated. He wants a refund and the rest of the world. As usual, I would have worked with any customer to make them happy. However, at this point, I was taking it all the time with this particular person. We all know that some customers will not be happy no matter what. Well, this guy was the apex of that statement. All I can do is take the negative and move on. I don't even want to mediate to get rid of it. My brain has hurt enough with this guy. I guess getting a negative however has only promoted the fact that it took almost 9 years to get it!

Thanks to everyone for all the kind words! Steve

jmbkb4 · April 21, 2007 8:27AM

<< Hello!
Yes, this customer was driving me nuts for a long time now. The neutral was because he didn't get any David Robinson rookies in 3 out of 4 boxes. Yet, he failed to mention he got 5 out of the 4th box. These were case fresh and untouched. Hoops was AWFUL that year with collation. He tols me that you should get 5-7 Robsinsons per box. Trying to explain that you SHOULD get 1.8 Robinsons per box didn't seem to phaze him about the fact he thought you should get 5-7 per box. Unbelievable.

I even bent over backwards on other items also over time.

This time, I told him that some Classic boxes, Ultra boxes and Stadium Club boxes have cards that may stick together somewhat due to the ultra glossy surface. So what does he do? He opens all 4 boxes and then tells me the cards had to be seperated. He wants a refund and the rest of the world. As usual, I would have worked with any customer to make them happy. However, at this point, I was taking it all the time with this particular person. We all know that some customers will not be happy no matter what. Well, this guy was the apex of that statement. All I can do is take the negative and move on. I don't even want to mediate to get rid of it. My brain has hurt enough with this guy. I guess getting a negative however has only promoted the fact that it took almost 9 years to get it!

Thanks to everyone for all the kind words! Steve >>

Steve, no need to explain yourself on here, but it's (as usual) an example of you going above-and-beyond the call of duty.

Your reputation on here is second to NONE!

Here's to your 100% feedback and 100.00% reputation here and elsewhere!

Josh

grote15 · April 21, 2007 8:46AM

Steve, no need to explain yourself on here, but it's (as usual) an example of you going above-and-beyond the call of duty.

Your reputation on here is second to NONE!

Asbolutely agree 100%. I've always been 100% satisfied with my purchases from Steve (and I've been dealing with him for several years now on a regular basis) and there's no one I trust more than him with regard to unopened product.

bbcexchange - 1st negative feedback

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