eBay/PayPal Seller Risk

Coxe · March 27, 2007 1:11AM

I am sure this has been discussed before, but I cannot find the right thread.

A buyer bought a coin from me for a little less than $300 on eBay and paid with PayPal. Exact shipping was charged for USPS Priority with delivery confirmation and insurance. USPS Track and Confirm shows it was delivered in three days. The buyer is saying they never got anything. Is my delivery confirmation sufficient against a claim that would lose me both the coin and the proceeds of the transaction? I was going to use signature confirmation, which I do for slightly higher coins and up, but was trying to save the buyer money. From now on, I think I will just do free shipping to the buyer and use signature confirmation for anything over $150, assuming the cost myself.

What are other experiences? How does PayPal handle these situations?

mrpotatoheadd · March 27, 2007 1:16AM

<< A buyer bought a coin from me for a little less than $300 on eBay and paid with PayPal.

Is my delivery confirmation sufficient against a claim that would lose me both the coin and the proceeds of the transaction? >>

Over $250, you need signature confirmation.

HighRelief · March 27, 2007 1:32AM

It shows that the coin was delivered and confirmed. This would make me wonder about the buyer trying to pull a fast one.

I would use signature confirmation next time, it cost a few cents more, but covers you on who picked the coin up.

Hope it all turns out OK for you.

storm888 · March 27, 2007 1:37AM

If the sale was for more than $250.00, you will
lose the dispute unless you used signature confirmation.

Insurance, sig/con, del/con are ALL for the protection of
the seller.

Since the buyer claims the package "is lost," file a report
with your PO. You can file on the insurance, if the buyer
still sticks to his story after the PO looks into the matter.

123cents · March 27, 2007 1:41AM

I had this happen to me. Delivery confirmation is not enough. You have to check and make sure the insured slip was signed. If you have both I think you will be OK.

al410 · March 27, 2007 1:51AM

The last package I shipped was insured for over $250.00 and I did del con also, when I told the clerk I also wanted sig confirmation she said they must sign for the insured item when it is over $100.00 anyway.
AL

Coxe · March 27, 2007 1:57AM

I checked with eBay and since I have proof of insured delivery to a confirmed address they say I am ok. The buyer wrote back to say she will check when she gets home. Probaly is in a stack of junk mail.

Russ · March 27, 2007 2:00AM

<< when I told the clerk I also wanted sig confirmation she said they must sign for the insured item when it is over $100.00 anyway. >>

That's true. But, it's also irrelevant in a PayPal claim situation.

Russ, NCNE

al410 · March 27, 2007 2:30AM

Yes Russ thats true and I still do the signature confirmation anyway, she said I was wasting my money but she isnt the one who would have to fight with paypal.
AL

nencoin · March 27, 2007 5:03AM

<scarcasm>I hope you already gave them positive feeback (since they paid for the item), even though the transaction obviously isn't over yet and you have no idea how it will play out.</scarcasm>

Good luck, Coxe. As you say, hopefully it's already at her house and she just hasn't found it yet.

Barry · March 27, 2007 5:09AM

<< 

<< when I told the clerk I also wanted sig confirmation she said they must sign for the insured item when it is over $100.00 anyway. >>

That's true. But, it's also irrelevant in a PayPal claim situation.

Russ, NCNE >>

Russ is correct. Paypal's excuse is they must be able to verify the signature online. Insurance and even Registered Mail signature's are not verifiable online.

ddink · March 27, 2007 10:40AM

<< I checked with eBay and since I have proof of insured delivery to a confirmed address they say I am ok. >>

You should've spoken with PayPal, instead. They will rule in the buyer's favor.

eBay/PayPal Seller Risk

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