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Suggestion for improving the eBay feedback system.
PerryHall
Posts: 47,511 ✭✭✭✭✭
Why not have a two week window to leave feedback. No one can see the feedback until both the seller and buyer have left feedback or until the window to leave feedback closes at two weeks at which time no one can leave feedback. It will result in more honest feedback and will eliminate retaliation. What do you thing? Is my logic faulty?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
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Comments
<< <i>when it has been proven to be unjustified. >>
How ya gonna prove it?
Another suggestion might be to eliminate the stupid feedback score. No "100%" would be visible. You would have to manually review a persons actual feedback to decide if he's a trustworthy person.
<< <i><< when it has been proven to be unjustified. >>
How ya gonna prove it? >>
That's admittedly a tough one. It turns into a "he said she said" arguement pretty quickly.
Still, there are cases where negs are obviously unjustified or when a pattern of retaliatory negs are clearly happening.
I recall a case where a user accidently left a neg when he ment to leave positive feedback. None the less, eBay would do nothing despite the user admitting fault.
<< <i>Why not have a two week window to leave feedback. No one can see the feedback until both the seller and buyer have left feedback or until the window to leave feedback closes at two weeks at which time no one can leave feedback. It will result in more honest feedback and will eliminate retaliation. What do you thing? Is my logic faulty? >>
Will this work or is it a dumb idea?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>Im still trying to figure out while people have so many problems on ebay. Simply put, just pay for what you buy and pay for it on time by the means allowed by the seller. Read item descriptions and directions fully. If you sell, then acurately describe your item with good pictures and promptly ship when payment is received. If you cannot do all the above you should not be buying or selling on ebay. If you do something that warants a neg then you probably deserve a neg. I have managed to buy and sell on ebay now for almost 10 years and have not had a problem yet that I could not have avoided. Maybe I sound like a fool, but thats just my opinion. Its fine how it is. >>
The problem is, not everyone is as honest as you are. And a lot of these people are on eBay. There are sellers juicing pictures, overgrading coins and photoshopping their pictures, saying you'll get the same coin as in the photo and sending an inferior coin, etc.; and there are buyers saying they didn't get merchandise and pursuing unjustified PayPal chargebacks, etc.
An authorized PCGS dealer, and a contributor to the Red Book.
<< <i> Im still trying to figure out while people have so many problems on ebay. Simply put, just pay for what you buy and pay for it on time by the means allowed by the seller. Read item descriptions and directions fully. If you sell, then acurately describe your item with good pictures and promptly ship when payment is received. If you cannot do all the above you should not be buying or selling on ebay. If you do something that warants a neg then you probably deserve a neg. I have managed to buy and sell on ebay now for almost 10 years and have not had a problem yet that I could not have avoided. Maybe I sound like a fool, but thats just my opinion. Its fine how it is. >>
If only it were that simple. This assumes everyone is honest, but there are many people purpetuating fraud on ebay and then threaten to leave you negative feedback if you do likewise.
If I sell you a $5 item on ebay, take your money, and then keep the item for myself, what are you going to do about it? Go ahead and neg me, and then watch me neg you back saying something like "This dirtbag never paid for the item. Stay away from this liar!".
There you are looking like a dirtbag to anybody reading this feedback and all for unknowingly dealing with some lieing trailer trash seller offering you a stupid $5 item.
<< <i><< Why not have a two week window to leave feedback. No one can see the feedback until both the seller and buyer have left feedback or until the window to leave feedback closes at two weeks at which time no one can leave feedback. It will result in more honest feedback and will eliminate retaliation. What do you thing? Is my logic faulty? >>
Will this work or is it a dumb idea? >>
I don't see how this would work. If I'm the type to leave retaliatory feedback, I'm not saying anything until you leave me feedback and if you leave me a neg, I'm leaving you a neg for all to see.
The name is LEE!
There are people out there who are sneaky, and there are always those who are never satisfied. I've had 1 transaction fail to be received--delivered to a 'postal road' in a rural area--I repaid the buyer and still received a negative. I did my best, lost money on the loss of the item and still wound up with a negative...felt like a punch in the nose. Oh well.
If I receive a negative and it's justified, I note it in a response.
However, in over 3000 transactions, I've also come across a couple of 'dirty dealers' who either overgrade substantially or are out and out frauds--they'll leave retaliatory feedback that's inflamatory and not justified whatsoever. Initially, I was upset dealing encountering these rats--however, I shrug it off now as their issue. If they're real frauds I alert eBay, and have even gotten involved in an FBI investigation in Nebraska.
The shame of it is with eBay that even if a dealer is suspended permanantly, eBay won't remove the negative mark. They ought to reconsider that aspect of it in my opinion, but it's not that big a deal in my mind.
An authorized PCGS dealer, and a contributor to the Red Book.
Give it time. I sincerely think it will improve one of these days. It might take 10 years, but if people keep complaining, keep sueing, something will happen eventually.
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<< <i>No one can see the feedback until both the seller and buyer have left feedback >>
Back in the mid to late 90's I did a lot of selling on a site called haggle.com. They had a similar system that worked perfectly. In fact, they took it one step further. The feedback didn't become public until the recipient clicked "make it public". Now, some might argue that this system allows buyers and sellers to selectively hide negative feedback. In reality, the "user has chosen not to publish this feedback" is just as effective as a published negative.
Russ, NCNE
If you're a NPB, you deserve a neg. As a NPB why should you still have the ability to leave the seller feedback?
Whatever you have to say, as a NPB, is worthless drivel.
Yes, your logic is faulty. Such a system will embolden users to leave negative feedbacks without worrying about a retaliatory neg, resulting in unhappy sellers. Buyers don't pay eBay, sellers do.
Require all items to be tracked in shipping.
If I as a seller ship out a coin after getting payment, I don't want some dirtbag buyer to be able to say they never got the item. As a buyer, I want some sort of proof that my item shipped, and to be able to track it. That won't fix all scams, but if you have to itemize what you say you shipped, and when you shipped it, it will make it harder to offer something in an auction and never ship it.
The other important thing: Forbid all self-grading. Anything not graded by a TPG (preferably one of the big three) should simply state, "I offer this coin for auction. Please examine the photos carefully and bid what you think is appropriate, as this has not been professionally graded."
And of course, Ebay needs to get serious about counterfeiting. If a counterfeit is brought to their attention, the proper authorities need to be brought in. It's not enough to just end the auction (or even ban the seller) and call it a day.
One more thing: The selleer should be required to leave feedback 7 days after the funds have been delivered. (At the very least, it should work that way in PayPal auctions.) Once you can prove you shipped the coin sold and that the buyer received it, you have no excuse for not posting feedback once you get your money. At that point, the buyer's responsibility for the transaction is over. (Seven days is a reasonable amount of time for a buyer to initiate a return, IMHO.)
-- Adam Duritz, of Counting Crows
My Ebay Auctions
<< <i>I think it does a pretty good job as it is. >>
jmj3esq - I think it does a VERY good job as it is. Unfortunately, there is a small percentage of idiots and hucksters that cause problems.
<< <i>
<< <i><< Why not have a two week window to leave feedback. No one can see the feedback until both the seller and buyer have left feedback or until the window to leave feedback closes at two weeks at which time no one can leave feedback. It will result in more honest feedback and will eliminate retaliation. What do you thing? Is my logic faulty? >>
Will this work or is it a dumb idea? >>
I don't see how this would work. If I'm the type to leave retaliatory feedback, I'm not saying anything until you leave me feedback and if you leave me a neg, I'm leaving you a neg for all to see. >>
Read what I said. No one would see any feedback until both buyer and seller have given feedback. If, after the two week period, only one person gave feedback, that feedback would be shown and the the other party wouldn't be able to leave any feedback, retaliatory or otherwise. You can only give feedback during the two week period after the transaction is completed.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>Another point - - I don't understand the point of this thread. Ebay IMO is going to do what it's going to do, it is imprevious to suggestions, it has no idea what customer service is, and when it does anything it ususually sides with the scammers. Do you actually expect eBay to make any changes to its mega-flawed feedback system? Even now, when a retaliatory feedback is left, their answer is wear it as a badge of honor. If you've ever heard any of the eBay management interviewed about anything, they deny that any problems exist. >>
Of course nothing will change. This is an academic discussion to determine if the feedback system can be made to work.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i> What do you thing? Is my logic faulty?
Yes, your logic is faulty. Such a system will embolden users to leave negative feedbacks without worrying about a retaliatory neg, resulting in unhappy sellers. Buyers don't pay eBay, sellers do.
Sorry. You can't have it both ways. Should people worry about retaliatory feedback or should they not worry about retaliatory feedback?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>There should be a means by which you can have negative feedback removed when it has been proven to be unjustified. >>
I had this done one time,about eight years ago(neg removed) I think it cost me $20.00.Im not sure
if that service is still available,but you need to prove your case..
Al
reviewed negs before allowing them to be posted .
However the sheer numbers make it a logistical
nightmare if not an impossibility. My negative was
left by a seller that is now NARU , but I have to carry
the mark forever .
Coin transactions seem to have more than the
average share of neutrals and negatives on ebay
than other categories .The ebay world is unforgiving
and has become the nature of the beast .
Go ahead , order a winter scarf from one of the
large mail order catalogs . $17.99 for the item ,
$6.00 flat rate shipping for 8 ounce package ,
and receive a postcard in the mail some days
later stating that the item is on backorder and
will ship in 10-14 days . Happy shopper is estatic
that the order worked .
Shift to a few coins . Get nasty grams for charging
$3.50 on a 8 ounce order , since it only costs about
$1.80 , and where is it? "I sent paypal on saturday
evening at 9:48 pm , and your email states that you
mailed item monday at 4:45 !!!! Whadda ya mean it
will take til thursday am to get my lousy coins?"
"You're getting a negative for high shipping and slow
delivery ya rip-off con artist! That will teach ya!!!
Should it get better?
Yes
Will it get better?
No
Thank You for venting