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eBay Feedback Removal Question

I had a minor dispute with a user on the NGC forum (link) recently.

Long story short, later on, I found that two of my items I was selling on eBay had been sold (~$100 total) via my Buy it Now option. The buyer, who I think was a pretty obvious shill (mainecoingradingservice) (0 feedbacks) created by the NGC user (DCC_06) left me negative feedback within 10 minutes of buying my items.

(My Feedback Page)
never received item idiot ebayer never again waste of time should go to school F
never got item horrible ebayer never again loser!!hope you burn in hell image


I'm having a bear of a time with getting eBay to remove his negs. They clearly violate two of the conditions eBay has set for removing feedback. (1) They contain profane language, and (2) the items were clearly bought with no intention of paying soley so that the buyer could neg me. eBay keeps telling me that the feedback doesn't violate those two policies. I got charged a final value fee for the $100 worth or items to boot, but (of course) the buyer hasn't responded to my invoice, which I sent before noticing the negs.

Can any of you big time sellers tell me how I should address this?



Comments

  • I had almost the same problem.I emailed the person about 5 times and no response.You have to file a dispute and ebay will also give you the user's phone number but if you call the person do not get nasty with them or you can lose it all..I called the user and all i got was his machine at least 5 time so ebay got him and i finaly got my money..The user left me some nasty feedback and ebay removed it with no problem because he used the word sh*t in it..
  • braddickbraddick Posts: 24,818 ✭✭✭✭✭
    Generally SquareTrade blows, but when it comes to your exact problem there is no better way.

    File your claim with them (I think they may charge you $20. to do so...) and let them handle it.

    peacockcoins

  • braddickbraddick Posts: 24,818 ✭✭✭✭✭

    peacockcoins

  • I think ebay will block a bidder from leaving feedback if you file a NPB and he doesn't reply to it. I don't know what happens if he already left feedback but maybe they will remove it. If he won't pay see if you can hand it off to some shyster collection agency and let the guy take a nice hit on his credit report.
  • TorinoCobra71TorinoCobra71 Posts: 8,061 ✭✭✭
    File the NPB report ASAP! Dont let this nut job get you down. He will be fit for a NARU jacket soon enough. Square Trade will charge $20 to get the two negs removed.

    TorinoCobra71

    image
  • You're probably stuck with the negs. I wear mine as a badge of honor!
  • ldhairldhair Posts: 7,350 ✭✭✭✭✭
    See what your second email to ebay brings and then use SquareTrade if needed.image
    Larry

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