Default eBay return policy
Zoins
Posts: 34,401 ✭✭✭✭✭
Some sellers explicitly list their return policy and others explictly say no returns, but what if there is no policy listed at all? If no policy is listed, is it assumed that there are no returns or returns are allowed in a reasonable timeframe, say 3 days?
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Comments
<< <i>If no policy is listed, is it assumed that there are no returns >>
Yes.
Russ, NCNE
<< <i>Hate to be a conspiracy theorist when it comes to ebay sellers, but you got to wonder about them leaving out their return policy verbage >>
eBay is an auction venue, not an approval service.
Russ, NCNE
Will’sProoflikes
<< <i>Others here disagree with this, but I specifically leave out a return policy and leave that as if therre are no returns. Now, if something was really wrong, I would make it right, refund, etc... but don't list one because some jag-off would abuse it. I would state one explicitly if I sold high end coins, but it's not worth the trouble with what I sell. Kind of like PCGS's authenticity guarantee, they could be more specific, but they are reasonable people in general and will make things right when they mess up a grade/counterfeit, but why add in a bunch of wiggle-room for people who could abuse it.
The best defense against abuse of returns is an accurate, complete description including disclosure of problems (if any) and a good, decent-sized image of both sides of the coin.
I've never had a coin returned to me and I've always given a no-questions-asked seven-day return period. Yeah, maybe I've been lucky but I don't think it's all luck. Describe and image it properly, and you reduce the number of disappointments when the buyer receives their coin.
<< <i>The best defense against abuse of returns is an accurate, complete description including disclosure of problems (if any) and a good, decent-sized image of both sides of the coin. >>
You mean like when I described a 1962 PCGS PR68DCAM Franklin as an utter dog covered in haze, and presented clear 600 pixel images that showed what a POS it was - and the bidder still returned it? That's one example of many.
Russ, NCNE
<< <i>You mean like when I described a 1962 PCGS PR68DCAM Franklin as an utter dog covered in haze, and presented clear 600 pixel images that showed what a POS it was - and the bidder still returned it? That's one example of many. >>
Even the best defenses are sometimes penetrated...
Still, I think not having a return policy might keep bidders away and reduce your winning bids in the long run, so it's worth dealing with the occasional turd.
BTW -- if a PR68DCAM was that doggy, why didn't you send it back to PCGS?
<< <i>BTW -- if a PR68DCAM was that doggy, why didn't you send it back to PCGS? >>
If it had been my coin, I would have.
Russ, NCNE
<< <i>
<< <i>BTW -- if a PR68DCAM was that doggy, why didn't you send it back to PCGS? >>
If it had been my coin, I would have.
Russ, NCNE >>
You called a consigned coin a dog? That's cold-blooded.
<< <i>You called a consigned coin a dog? That's cold-blooded. >>
My regular consignors know that if they send me a dog, it'll be described as a dog. Aside from the fact that it's the right thing to do, returns don't do my consignors any good and being honest reduces the possibility of that happening. The additional benefit is that when I list a coin that really is a PQ piece, bidders are more likely to believe me when I say that. Sellers who describe everything as nice lose credibility real fast.
Russ, NCNE
<< <i>
<< <i>If no policy is listed, is it assumed that there are no returns >>
Yes.
Russ, NCNE >>
Once again, we have a dogmatic and inaccurate statement form our resident AH eggspert.
Every contract has an implied covenant of fair dealing and good faith, and sales of goods are subject to certain implied warranties under the UCC unless expressly disclaimed. This effectively translates to a right to return for a refund if the coin is not up to snuff.
Russ, NCNE
<< <i>Once again, we have a dogmatic and inaccurate statement form our resident AH eggspert.
Every contract has an implied covenant of fair dealing and good faith, and sales of goods are subject to certain implied warranties under the UCC unless expressly disclaimed. This effectively translates to a right to return for a refund if the coin is not up to snuff. >>
If you're so sure of that, I hope you'll provide a citation for it.
<< <i>If you're so sure of that, I hope you'll provide a citation for it. >>
As usual, he's clueless. The UCC doesn't even apply to auctions. He learned that the hard way when he bought a crappy note in an "as-is" auction.
Russ, NCNE
<< <i>
<< <i>Once again, we have a dogmatic and inaccurate statement form our resident AH eggspert.
Every contract has an implied covenant of fair dealing and good faith, and sales of goods are subject to certain implied warranties under the UCC unless expressly disclaimed. This effectively translates to a right to return for a refund if the coin is not up to snuff. >>
If you're so sure of that, I hope you'll provide a citation for it. >>
Do your own research, and read the UCC!
You and Russ must be joined at the hip (or the AH)! Two peas (or pees) in a pod!
Every post in every thread is always negative against someone.
This is a great hobby and board, that does not need your lack of common courtesy to others.
It would seem all you have in mind is who you could insult or sue next.
PCGS, please ban this member for his lack of common sense.
Many come here for the joy of the hobby and the Major is not part of anything other than bashing others and PCGS.
Just my flying cents.
<< <i>As usual, he's clueless. The UCC doesn't even apply to auctions. He learned that the hard way when he bought a crappy note in an "as-is" auction. >>
Yup. The "crisp" circulated and pinholed note!
<< <i>
<< <i>
<< <i>If no policy is listed, is it assumed that there are no returns >>
Yes.
Russ, NCNE >>
Once again, we have a dogmatic and inaccurate statement form our resident AH eggspert.
Every contract has an implied covenant of fair dealing and good faith, and sales of goods are subject to certain implied warranties under the UCC unless expressly disclaimed. This effectively translates to a right to return for a refund if the coin is not up to snuff. >>
ebay is like a garage sale.....you don't have implied return privileges. If there is doubt, ask BEFORE the auction closes and you win (ie...ask before you bid).
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>The bidder can always claim he doesn't agree with the grading or whatever and file a "item not as described" complaint and the seller will have the choice of issuing a refund or getting NARU'd. >>
Spoken by someone who clearly has very little experience with eBay and PayPal.
An item not as described chargeback claim applies to things such as purchasing a new iPod and getting a used one that doesn't work, or getting a box with a rock in it. It does not apply to a disagreement about the grade of a coin.
Russ, NCNE
<< <i>
<< <i>
<< <i>If no policy is listed, is it assumed that there are no returns >>
Yes.
Russ, NCNE >>
Once again, we have a dogmatic and inaccurate statement form our resident AH eggspert.
Every contract has an implied covenant of fair dealing and good faith, and sales of goods are subject to certain implied warranties under the UCC unless expressly disclaimed. This effectively translates to a right to return for a refund if the coin is not up to snuff. >>
Hello! Say, what's your eBay ID?
Apropos of the coin posse/aka caca: "The longer he spoke of his honor, the tighter I held to my purse."
..PART 3. GENERAL OBLIGATION AND CONSTRUCTION OF CONTRACT
§ 2-313. Express Warranties by Affirmation, Promise, Description, Sample.
(1) Express warranties by the seller are created as follows:
* (a) Any affirmation of fact or promise made by the seller to the buyer which relates to the goods and becomes part of the basis of the bargain creates an express warranty that the goods shall conform to the affirmation or promise.
* (b) Any description of the goods which is made part of the basis of the bargain creates an express warranty that the goods shall conform to the description.
* (c) Any sample or model which is made part of the basis of the bargain creates an express warranty that the whole of the goods shall conform to the sample or model.
(2) It is not necessary to the creation of an express warranty that the seller use formal words such as "warrant" or "guarantee" or that he have a specific intention to make a warranty, but an affirmation merely of the value of the goods or a statement purporting to be merely the seller's opinion or commendation of the goods does not create a warranty.
§ 2-314. Implied Warranty: Merchantability; Usage of Trade.
(1) Unless excluded or modified (Section 2-316), a warranty that the goods shall be merchantable is implied in a contract for their sale if the seller is a merchant with respect to goods of that kind. Under this section the serving for value of food or drink to be consumed either on the premises or elsewhere is a sale.
(2) Goods to be merchantable must be at least such as
* (a) pass without objection in the trade under the contract description; and
* (b) in the case of fungible goods, are of fair average quality within the description; and
* (c) are fit for the ordinary purposes for which such goods are used; and
* (d) run, within the variations permitted by the agreement, of even kind, quality and quantity within each unit and among all units involved; and
* (e) are adequately contained, packaged, and labeled as the agreement may require; and
* (f) conform to the promise or affirmations of fact made on the container or label if any.
(3) Unless excluded or modified (Section 2-316) other implied warranties may arise from course of dealing or usage of trade.
It is clear that a seller's opinion doesn't create either an express or implied warranty of any kind under the UCC.
I definitely have a new appreciation for those sellers who have the nads to expressly state in their auction listings: "as is", "absolutely no returns" or "ebay is an auction venue not an approval service" or something to that effect.
The cleaned or otherwise problem coins, not mentioned in the description, but hidden by creative photography/editing, are the ones I am trying avoid vs grading disagreements.
Don