A COIN from Heritage (orig title was a typo! Sorry for the confusion!)

AnkurJ · September 29, 2006 9:03AM

So I purchased a coin from Heritage on ebay (1931 s lincoln cent graded MS 63 RB). It came in today, was shipped in a flat rate priority mail envelope. When I opened the package, the NGC slab had a HUGE crack in it from shipping. I called heritage and they said to send it back and they will get it reslabbed.

So this will take what? A month? What a pain!
How can a company as big as heritage not know to ship coins in a bubble envelope??

Ankur

RYK · September 29, 2006 9:09AM

Stuff happens! Relax...you will live longer.

I have received many coins from Heritage and never had a problem like this, but when you ship the volume of coins that they do, occasionally there will be such a glitch. I do know that Heritage is very good at fixing problems when they occur.

Bikingnut · September 29, 2006 9:13AM

How can a company as big as heritage not know to ship coins in a bubble envelope??

I've won many coins from Heritage over the years, and thats the way they have alawys done it. No padding, just a priority mail envelope. Wonder where that shipping charge and 15 percent buyers fee goes?

Dennis

roadrunner · September 29, 2006 10:29AM

You get a brand new slab with no imperfections. There was a good chance the slab already had a crack in it or was scuffed up. As already mentioned, life is too short.

roadrunner

goose3 · September 29, 2006 10:30AM

Mine came in a priority envelope the other day in a safety mailer which was wrapped inside of the invoice and some other crap papers.

BECOKA · September 29, 2006 10:32AM

I have only won items from the main Heritage auctions and those have always come in a box with filling to protect the coins.

Thenewguy · September 29, 2006 10:36AM

<< A con from Heritage >>

You get a coin that was damaged in shipping, how is that a con? Damage sometimes happens during shipping no matter how good it is packaged.

coinmickey · September 29, 2006 10:36AM

You might want to change the title of this thread. I assume you meant to say "coin", instead of "con". Because it doesn't sound like a "con".

coinguy1 · September 29, 2006 10:39AM

If the thread title is not the result of a typo, it's unfair and misleading.

jimjenson · September 29, 2006 10:44AM

lloydmincy · September 29, 2006 10:50AM

Ahkurj:

YOU are a pain in the A$$. I will be contacting Heritage and making sure they know you wrote this ridiculous thread. It's customers like you that Heritage or anyone else could do without. To top it off, you buy some measly coin and expect it to be shipped by a brinks truck or something.

jimjenson · September 29, 2006 10:52AM

sorry for the blank post. I am still new at this message board software.

Now for the topic.

Surely you dont thing they are amassing their fortune from cheating you out of your bubble mailer! Please explain the con.

goose3 · September 29, 2006 10:54AM

ALL TOO EASY LLOYD.

Coxe · September 29, 2006 10:58AM

I have been doigng this a LONG time. Got many coins from Heritage and others and have never had a problem (which is rare to begin with) that was not handled by their customer service in the most professional of ways to more than reasonable satisfaction. Furthermore, when you see a slab cracked like that, you should have a great appreciation ofr the world of slabs as in the old days that would be damage to the coin itself. You should be grateful for their attentiveness in the matter for such an insignificant coin really. You might see it as a key, but it is a common coin that is what, $200 bucks or so. I don't keep up with the date in choice but it is hardly top lot to them. It can hardly justify slabbing IMHO. Such meshugoss over a minor thing.

majorbigtime · September 29, 2006 11:01AM

Heritage sucks lately IMO

lloydmincy · September 29, 2006 11:04AM

<<ALL TOO EASY LLOYD>>

YOUR LACK OF FAITH IN THE HERITAGE DISTURBS ME!!!

mozin · September 29, 2006 11:09AM

I am so particular about not having scratches on my slabs, that in almost all cases, after purchase I set coins aside for future reholder. Auction lots are normally scratched worse than those bought from dealers, and lately, I have not bought from dealers. The way of the future is coin auctions.

roadrunner · September 29, 2006 11:16AM

And to think that during the 1980's before slabbing, I'd routinely ship raw coins in flips surrounded by a standard cardboard mailer.
None ever got damaged enroute.

roadrunner

ABC123 · September 29, 2006 12:16PM

Buy the Coin, and the Holder !

garsmith · September 29, 2006 12:46PM

Take a deep breath, take a deep breath, exhale, relax! After all they said they would make it right for you!

jdsinva · September 29, 2006 1:07PM

It could have been worse, it could have been a CPG and 3+ years later. . .

BAJJERFAN · September 29, 2006 1:19PM

<< How can a company as big as heritage not know to ship coins in a bubble envelope?? >>

Yeah, and if its in an older scarcer holder you will end up with a new slab that may not carry the same weight [collector or otherwise] that the older slab did. And you will also notice that they just had the goddamn thing dumped in your mail box with no way to prove that it was actually DELIVERED TO YOU. Last one I got charged $12 S&H, but the sticker said $4.55 for flat rate priority plus DC. Sounds like they larned sumpthin offa eBay.

rjsriv · September 29, 2006 2:37PM

At least you got your coin. I live within 30 miles and still haven't got mine yet. Normally I would go to Heritage to pick it up but couldn't this time. Almost 2 weeks now but thats how it goes sometimes when you deal with the evil empire

coindeuce · September 29, 2006 2:38PM

Bajjerfan? Bajjerfan? We dun need no stinkin Bajjerfan!! We're the forum police!!!

Actually BF, your Heritage package didn't show the full amount you paid 'cause they use private insurance(ever heard of Jeweler's Mutual?) so that the insured value doesn't appear on the PVI label as a temptation to those pesky parttime sorters/handlers and airline employees. Got it now?

morgannut2 · September 29, 2006 2:48PM

When I've had a problem with Heritage--it's always been their shiping department.
Talking with several higher ups, the department is not held in the highest esteem by
other Hertitage employess. JUst very hard to fix when there's so much volume.
----------
I think you should orreect you title from " A con" to " A coin"--a "Con" is illegal.

bumanchu · September 29, 2006 3:51PM

Yes, please orreect it!

northcoin · September 29, 2006 7:06PM

Have to admit, the title is an attention getter. To the extent you are being overcharged for shipping and handling I guess technically that is a "con." A $200 coin may be peanuts to some of us on the board, but if five to ten percent of your purchase goes to shipping and handling I think you have a point that you deserve better packaging than you got - and no, private insurance on a $200 coin does not make up the difference, go figure. By the way if you have been reported to "the evil empire" (not my term) they will probably blacklist you as they have many others and you will never be able to even access the many neat features on their website, much less purchase or bid in their auctions - even those on EBAY (which they will fail to honor even if you are the successful bidder.)

Coxe · September 29, 2006 7:15PM

I think my coins from them always come in safe-t-mailers, inside a box, inside an express mail box or the equivalent, whether it involves $100K in coins or a single $100 coin. Pretty much everyone minimally uses the cardboard safe-t-mailer in shipping coins, even in letter-sized envelopes. Is that not the experience for some?

earlygoldnut · September 29, 2006 10:30PM

While it's understandable that a cracked holder is annoying as heck, it's such a minor issue that it would have been best to handle it privately rather than start a thread about it- let alone with that title. Typical petty dealer bashing that goes on here, and you wonder why more dealers won't post here. Take it up with their shipping dept this is the wrong venue.

ANACONDA · September 29, 2006 10:36PM

Doesn't sound like a rare coin. They probably have a better one in inventory that they can trade out with you.....or give you a credit on another coin.

goose3 · September 29, 2006 10:44PM

As your apprentice, we shall rule CU.

itsnotjustme · September 29, 2006 10:49PM

Hardly a con. A con would be an act committted to cheat you. Sounds like they made an error and they are going to fix it. Ease up.... it is good for your blood pressure.

Torrero · September 29, 2006 10:57PM

<< A con? Evil Empire? Sucks? >>

Something is seriously disturbing with people that make such ridiculous statements. Making a minor shipping error does not constitute a con. Being the largest coin company because you hire the smartest, hardest working people and build a website that everyone flocks to does not make you an evil empire. And thank heaven for brilliant, helpful contributors like majorbigtime who simply want to announce that Heritage sucks.

BAJJERFAN · September 29, 2006 11:56PM

Bajjerfan? Bajjerfan? We dun need no stinkin Bajjerfan!! We're the forum police!!!
Actually BF, your Heritage package didn't show the full amount you paid 'cause they use private insurance(ever heard of Jeweler's Mutual?) so that the insured value doesn't appear on the PVI label as a temptation to those pesky parttime sorters/handlers and airline employees. Got it now?

Yes I got it now. I know all about the self-insured thingy and I was borned at nite but it warn't last nite. I warn't complainin about the insurance but $4.55 means they paid for priority flat rate plus del conf which we all know is just about effen useless. They could have paid a little extra for signature confirmation which would at least assure that I had to sign for it to receive it. SO DO YOU GOT IT NOW???

VTCoins · September 30, 2006 12:00AM

You get a coin that was damaged in shipping, how is that a con? Damage sometimes happens during shipping no matter how good it is packaged.

dizzyfoxx · September 30, 2006 12:05AM

<< You get a coin that was damaged in shipping, how is that a con? Damage sometimes happens during shipping no matter how good it is packaged.

>>

marmac · September 30, 2006 12:17AM

Relax...

I have bought numerous coins from Heritage and never a problem. They will make it right...just relax...

BAJJERFAN · September 30, 2006 12:18AM

Talking with several higher ups, the department is not held in the highest esteem by
other Hertitage employess. JUst very hard to fix when there's so much volume.

They can fix it if they want to or if they care about it. If/when I order again and they just dump it in my mailbox I mite just claim I didn't get it just to see how they handle it.

coinpictures · September 30, 2006 6:28AM

Just as an aside, I find it humorous how Ebay sellers generally are raked over the coals for "outrageous" shipping and handling fees if they charge a buck or two more than actual USPS postage, but so-called "reputable" coin dealers and auction houses *routinely* charge $10-15 to ship a single coin, and no one bats an eye.

Somehow it's perceived as acceptable for established enterprises to overcharge for shipping, but if you're a collector or home dealer operating out of your garage, you're a crook and a con artist...

ScarsdaleCoin · September 30, 2006 6:43AM

again shipping charge is not just the postage.... you have to factor the other costs involved!

Trinketts · September 30, 2006 8:13AM

I have to agree with the notion about Heritage not shipping in a bubble wrap mailer.

The last coin I got from heritage was shipped in a flat rate priority envelope(not a box). With only delivery confirmation.
Seeing as I paid $10.90 for shipping I do feel somewhat short changed.

Also noted I paid for the item right after the auction and it was not shipped out until 7 days later.

I do believe their customer service does need some much needed work, but I wouldn't call it a con.

coindeuce · September 30, 2006 8:28AM

<< Bajjerfan? Bajjerfan? We dun need no stinkin Bajjerfan!! We're the forum police!!!
Actually BF, your Heritage package didn't show the full amount you paid 'cause they use private insurance(ever heard of Jeweler's Mutual?) so that the insured value doesn't appear on the PVI label as a temptation to those pesky parttime sorters/handlers and airline employees. Got it now?

Yes I got it now. I know all about the self-insured thingy and I was borned at nite but it warn't last nite. I warn't complainin about the insurance but $4.55 means they paid for priority flat rate plus del conf which we all know is just about effen useless. They could have paid a little extra for signature confirmation which would at least assure that I had to sign for it to receive it. SO DO YOU GOT IT NOW??? >>

Of CURSE I GOT IT! CURSES!

lloydmincy · September 30, 2006 9:19AM

Hey:

How about they charge you NOTHING for shipping, and you go get the coin yourself!!!

How much would that cost YOU??? If I was Heritage and had these type of whiny complaints from a client (about shippingcharges) for example, I would tell them just that: "Come and pick it up!!!".

pharmer · September 30, 2006 9:51AM

<< I think my coins from them always come in safe-t-mailers, inside a box, inside an express mail box or the equivalent, whether it involves $100K in coins or a single $100 coin. Pretty much everyone minimally uses the cardboard safe-t-mailer in shipping coins, even in letter-sized envelopes. Is that not the experience for some? >>

I too was puzzled by all this. I win Heritage lots fairly frequently, and they have always come the way you describe, boxed and in a safety mailer.

Myqqy · September 30, 2006 9:52AM

And thank heaven for brilliant, helpful contributors like majorbigtime who simply want to announce that Heritage sucks.

The only other contribution he has to offer is his fascination with flatulence.....

Burks · September 30, 2006 9:57AM

<< Ahkurj:

YOU are a pain in the A$$. I will be contacting Heritage and making sure they know you wrote this ridiculous thread. It's customers like you that Heritage or anyone else could do without. To top it off, you buy some measly coin and expect it to be shipped by a brinks truck or something. >>

YOU are taking this way too far and personally. He has every right to voice his concerns about their shipping practices. As a large dealer in coins, they should protect their products a little more than just an envelope. This very well could have been an isolated incident with a package "slipping" through proper shipping. It really doesn't matter how expensive a coin is. A $50 coin should be shipped with the same care as a $5,000 coin.

Coinpictures does make a valid point though...

AnkurJ · September 30, 2006 10:07AM

Wow this sure did get out of hand! And yes, I meant to type "A COIN from Heritage" not CON. Typo mistake, my error.

Ankur

coinguy1 · September 30, 2006 10:09AM

<< Wow this sure did get out of hand! And yes, I meant to type "A COIN from Heritage" not CON. Typo mistake, my error.

Ankur >>

Glad to hear it. You might want to edit the thread title accordingly?

lloydmincy · September 30, 2006 10:39AM

Burks:

I am not taking it personally. Whether he spelled coin or con makes no difference to me. Companies have more to do with their valuable time than to worry about a SMALL customer bad-mouthing them all over the coin forum over what I think isn't even an issue.

Again, if you don't like that sometimes the mailroom botches up envelopes, or delivery is sometimes late or slow, or you accidently got the wrong item...

Go get it yourself.

Personally!!!

Trinketts · September 30, 2006 10:54AM

<< Burks:

I am not taking it personally. Whether he spelled coin or con makes no difference to me. Companies have more to do with their valuable time than to worry about a SMALL customer bad-mouthing them all over the coin forum over what I think isn't even an issue.

Again, if you don't like that sometimes the mailroom botches up envelopes, or delivery is sometimes late or slow, or you accidently got the wrong item...

Go get it yourself.

Personally!!! >>

The thing is if they continue doing this to many SMALL customers it can turn into a BIG problem. I would wager to guess that if you add up all the sales that are under let's say $500, their sum is greater than those big sales they make.

Burks · September 30, 2006 12:01PM

I must be old fashioned but a small customer is still a customer. But hey, if you want to treat the small guy like a piece of crap, be my guest. They'll just go give more money to a company that may actually care.

Sure seemed like you took it personally, with the name calling and all.

A COIN from Heritage (orig title was a typo! Sorry for the confusion!)

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