Just figured this out-you might think twice about 45 day specials

As I sit here checking the status of my order that I submitted on June 9, 2006 twelve times a day, I thought to myself, " Self, stop being so impatient, let PSA have their 45 business days to finish the invoice." So I finally broke down and called PSA to find out the status of my invoice. As the customer service politely responded, " Dude, it has only been 24 business days. This is a 45 days, non guaranteed service." He told me that there has been some shows and holidays in between this time period and it was only 24 business days.
So this got me thinking.
365 Days a year
-104 weekend
-20 days for shows/dealer invitational
-79 holidays (Christmas, Halloween, Easter, Grand Parents Day, Human Rights Day, Veterans Day, Bank Day, St. Andrews Day, Hanukkah, Picnic Day, MLK day, Summer Bank Holiday, Boxing Day, Kwanzaa, Fathers day, Mothers Day, Valentines, Labour Day, Lent, Rosh Hashanah (2 days), Yomkipper, Labor Day (US version), Election day, Columbus, Thanksgiving Day, Ground Hog Day, United Nations day, and so on.
If my calculation is right, that leaves us collectors 162 days of non-conflict business days. I am thinking this SOB could be done between the close of Mastro's Christmas Auction and the New Year. Am I wrong to think this is absolutely crazy? I think I have had three suprise invoices done by PSA in like a week. I keep seeing everyone on the boards get there done in 5 days like Goose, Davilillo, and Greg M come to mind.
So in closing, I think I am going to start sending my invoice on a two day guaranteed time period so I can actually get something done at the office.
Regards,
Shane
So this got me thinking.
365 Days a year
-104 weekend
-20 days for shows/dealer invitational
-79 holidays (Christmas, Halloween, Easter, Grand Parents Day, Human Rights Day, Veterans Day, Bank Day, St. Andrews Day, Hanukkah, Picnic Day, MLK day, Summer Bank Holiday, Boxing Day, Kwanzaa, Fathers day, Mothers Day, Valentines, Labour Day, Lent, Rosh Hashanah (2 days), Yomkipper, Labor Day (US version), Election day, Columbus, Thanksgiving Day, Ground Hog Day, United Nations day, and so on.
If my calculation is right, that leaves us collectors 162 days of non-conflict business days. I am thinking this SOB could be done between the close of Mastro's Christmas Auction and the New Year. Am I wrong to think this is absolutely crazy? I think I have had three suprise invoices done by PSA in like a week. I keep seeing everyone on the boards get there done in 5 days like Goose, Davilillo, and Greg M come to mind.
So in closing, I think I am going to start sending my invoice on a two day guaranteed time period so I can actually get something done at the office.
Regards,
Shane
Looking for high grade rookie cards and unopened boxes/cases
0
Comments
Even on the supposed "quick" turnaround invoices, you get screwed because it will take a week or two after the package arrives at PSA before the order is actually logged in [which, in essence, starts their clock ticking]
~ms
They need to deal better with the in/out process. I understand that if someone sends in a T206 H Wagner that it will be put ahead of ours do the level of service, you get what you pay for. But that people that submitt at the same level have their cards graded in a random fashion doesnt make much sense. My order is 80 cards so that is not that massive compated to others.
I dont know if the Greg M your talking about is the same Greg M that I know. But we both submitted cards in person at the Chicago show in June, same day. Both logged into to PSA at same time. Our PSA/DNA order poped a few weeks ago. His $5 special poped 8/2. You and I are still waiting. I dont think that there was any special treatment in this case. His just got pulled faster than ours did.
Collecting:
Brett Favre Master Set
Favre Ticket Stubs
Favre TD Reciever Autos
Football HOF Player/etc. Auto Set
Football HOF Rc's
Shane
The next day, it was surprisingly logged in as 'received on 7/11.' They ran the charge through on 7/17, but my grades still haven't popped. I called them on 8/3 and was told (by a woman who struck me as rather rude) that they'd been at the National and that's what was holding up my cards and that there was no guaranteed turnaround time, blah, blah, blah.
<< <i>I hate to sound like the dabighurt, but if you paid for a 45 day service, don't expect them to be done in 24 days. If you need the cards in 10 days, maybe you should ungrade your service level and pay a little more. >>
I agree, it's funny like that.
I don't believe a CC should be charged until the work is done.
Regards..
Paul
<< <i>Time to get into this post!! I don't mind waiting for 45 days or whatever as long as eveyone else has the same wait as me which is FAIR FOR ALL!! What burns me is when I have a submission that has been sitting there FOREVER and other collectors are posting their results using the same special I used in a week or two weeks!! Once PSA treats ever submission the same as far as turnarounds go I won't complain... Until then... I need to vent from time to time... I really see this as PSA's major "FAULT" when it comes to customer service and treating their clients equally!
Regards..
Paul >>
Paul, I'm sorry but that's just silly. You paid for a bulk 45-day turnaround. As long as they adhere to that, what is the problem? How is that "not fair"? It would be incredibly in-efficient for PSA to operate a first-in, first-out system. Everyone would end up getting their cards later. As it stands now, you may have to wait the full 45 days, but usually you'll luck out and get them sooner. Consider the submittals that take only 2-3 weeks as a "bonus." It all evens out in the end, bro.
------- 1960 Topps Baseball PSA 8+
------- 1985 Topps Hockey PSA 9+
<< <i>Paul, I'm sorry but that's just silly. You paid for a bulk 45-day turnaround. As long as they adhere to that, what is the problem? How is that "not fair"? It would be incredibly in-efficient for PSA to operate a first-in, first-out system. Everyone would end up getting their cards later. As it stands now, you may have to wait the full 45 days, but usually you'll luck out and get them sooner. Consider the submittals that take only 2-3 weeks as a "bonus." It all evens out in the end, bro. >>
Silly? I think he has a legitamate complaint.
Paid for? Yes he paid for a 45 TAT and so did everyone else + a membership fee. It's not his fault that he sends in something other than 1960's Topps Baseball that the graders (who get paid for per card so of course they are going to take the jobs they can whip through in an hour) don't want to do because it takes too long fo r them and they can't make any money.
It would be incredibly in-efficient for PSA to operate a first-in, first-out system. Everyone would end up getting their cards later. ? HUH exactly what does that mean when it comes to a 45 day TAT? I think thats what the complaint is coming from. On a special that is the same across the board it should defenitly be a first in first out standard practice!
ON ITS WAY TO NEWPORT BEACH, CA 92658
1977 Topps Star Wars - "Space Swashbucklers"
<< <i>It's not his fault that he sends in something other than 1960's Topps Baseball that the graders (who get paid for per card so of course they are going to take the jobs they can whip through in an hour) don't want to do because it takes too long fo r them and they can't make any money. >>
That doesn't make sense. How do you know this to be a fact? They aren't salaried employees?
Mike
Paul
This has been said before...but wouldn't it make sense for a grader to WANT a 500 or 1000 card order??
as long as it was similar material...they could whip through it.
I think the biggest problem faced by most board members is the INCONSISTENCY..
We all paid $5 for May and June submissions.....some people waited months...some were graded in mere days. THAT is the problem. Someone always comes in 1st...someone has to be last. When people continually are at the front and posting.."look ar how fast my turnaround time was"...you get the masses at the back going "WTF...%###$% PSA!!"
THAT is the problem.
I've had subs returned in days..I've had others lag for months.
It always seems to be that when you need/want them back the quickest..is when they take forever!!
I have a large sub there now with nothing but Jordans..Kobes..and tough inserts...it "should" be worth HUGE money if I get the grades I'm expecting. I sent it the last week of June, it was logged July 11th. I can't wait to get this puppy back!!
But I also know that it could be the end of September before I see it.
It gets even worse when people pop grades ahead of yours and the grades rock...then yours come a month later and are horrible.
We are all at the mercy of the system....love it..or leave it.....we are all in the same boat.
"Don't tug on Superman's cape."
GO MARLINS! Home of the best fans in baseball!!
<< <i>jayhawke> It's been pretty common knowledge for a while that PSA's graders are paid either largely or entirely on volume.
Mike >>
The ranges for grader wages I have been quoted by a former PSA grader were around $0.75 to $1.00 per card.
Not to suggest anyone might cause some delay by their own casual input, but I carefully marked each card with the proper information on the precribed holder, neatly listed all cards in date and numerical order, made sure postage amount was correct ( both ways ), marked clearly the outside of the package with the info requsted, double and triple checked everything, and..................got each submission back in LESS than 45 business days.
As for PSA or any grading company using first in first out, like fancy resturants do NOT do, as they have certain regulars or celebrity types who will be served before Joe Average, it is not fair to those who use deluxe services.
If I send in my 1953 Satchell Paige at 50 bucks for two day service, and Joe Average sends in 50 1970 commons via a 45 day special, which gets there a day before mine, should not the grading company take care of the two day promise before starting on a 45 day obligation ?
If this is true...SIGN me up!!
Heck...I can tear through 10K cards a week and be accurate and fair!!
At that price, I'd give up selling and dealing altogether and just grade 6 days a week for them. (Joe..you listening!!??!!)
<< <i>The ranges for grader wages I have been quoted by a former PSA grader were around $0.75 to $1.00 per card. >>
Would those wages be considered sweat shop wages? I still find it hard to believe the graders are not salaried employees. All this talks congures up the thought of a south of the border garment shop. Better make sure there are no under age graders.
That leaves the temptation for excessive speed, greed, and ultimately sloppiness.
I would think that the only way for their grading to remain consistent would be for the pay to remain consistent as well.
<< <i>I too find it hard to fathom them being paid on a per card basis.....
That leaves the temptation for excessive speed, greed, and ultimately sloppiness.
>>
This gives new meaning to the phrase "more money than god"....
"All evil needs to triumph is for good men to do nothing."
<< <i>Thanks Jackstraw for clarifying what I see as PSA's greatest customer service complaint!! To make it crystal clear I believe that all submissions turned in through a given special ( example: June $5 special/ any card 1964-present) have fair turnaround times for all... If I have to wait 45 days for mine and others are getting there's in let's say 20 days this just isn't FAIR in my book... I believe they should put the submissions in order and then grade them in the order they arrive instead of by what cards are desireable to grade in a hurry... Just my opinion and one shared by many others on these boards!
Paul >>
Paul, if they were to do this, the overall response time for EVERYONE would suffer. First in, first out (or as you say, putting submissions in order they arrive) is less efficient. Less efficiency means 1) less profit for PSA and 2) slower overall turnarounds. I still do not follow your logic of things "not being fair."
You paid for a 45-day service. You got your cards back on or before that time. If you want a faster turnaround time, pay for a faster service. In the end, if you turn in 10 submissions, you'll finish ahead of the curve some, behind the curve some, and hit the average turnaround some. It all washes out.
------- 1960 Topps Baseball PSA 8+
------- 1985 Topps Hockey PSA 9+
The biggest problem I have with PSA's turnaround "guarantees" is that there's really no significant repercussions for missing their deadline. I mean one free grading per day late, regardless of order size, really is a drop in the bucket. For example, if PSA is a week late with a 1000-card order then I get 7 free gradings? And considering I have to pay shipping both ways to capitalize on those "free" gradings, they aren't so free anymore.
Mike
Jawhawke- I actually said in the my first thread that I should pay for quicker service because I am too impatient. But my real point to this thread was to discuss how unfair it is that one invoice gets done quicker than the next in the SAME SERVICE special. I realize Jawhawke that you have probably sent in tons of invoices and you are an expert in this area, I was just trying to be funny and get my point across.
As a consumer we all want to be treated fairly. If we all pay for the same service, we all should wait the same time. Let the guys that have paid the extra money go before the monthly special customers. I believe that many of you that have responded feel the same way that I do.
Shane
<< <i>
<< <i>jayhawke> It's been pretty common knowledge for a while that PSA's graders are paid either largely or entirely on volume.
Mike >>
The ranges for grader wages I have been quoted by a former PSA grader were around $0.75 to $1.00 per card. >>
I should become a grader...40-60+ cards / hr easily and .75-$1/card. If that's the case, they are making $65-$120k / yr as card graders. Why did I become a software developer? Hell I like cards a lot better and I'd be happy to take $120k to grade them!
My eBay Store
BigCrumbs! I made over $250 last year!
<< <i>
I should become a grader...40-60+ cards / hr easily and .75-$1/card. If that's the case, they are making $65-$120k / yr as card graders. Why did I become a software developer? Hell I like cards a lot better and I'd be happy to take $120k to grade them!
You say that now. All you need is one Solomon Cramer-type to dump on your lap 5,000 1990 Topps Sammy Sosa rookies for grading. How long until you took a scalpel to your eyeballs grading out that submission...?
Shane
My recent sub that must be sitting next to yours somewhere is made up entirely of 1990's or newer cards. Yes there are some auto's but they dont have to go to PSA/DNA because they are all factory issued cards. All that needs to be done is the grading.
Collecting:
Brett Favre Master Set
Favre Ticket Stubs
Favre TD Reciever Autos
Football HOF Player/etc. Auto Set
Football HOF Rc's
Shane
<< <i>
<< <i>
I should become a grader...40-60+ cards / hr easily and .75-$1/card. If that's the case, they are making $65-$120k / yr as card graders. Why did I become a software developer? Hell I like cards a lot better and I'd be happy to take $120k to grade them!
You say that now. All you need is one Solomon Cramer-type to dump on your lap 5,000 1990 Topps Sammy Sosa rookies for grading. How long until you took a scalpel to your eyeballs grading out that submission...? >>
lol. good point!
My eBay Store
BigCrumbs! I made over $250 last year!
1) The quoted wages of ..75 to $1.00 per card are accurate.
2) When you do a bulk submission, I would suggest sending in cards of one year only or two years at the max. This increases the odds that your order will get graded faster as it is a type of order that the graders can review faster. No guarantee of course, but anything you can do to increase your odds, you do (including following to the letter the directions to properly package your cards).
Stay classy,
Ron
Buying Vintage, all sports.
Buying Woody Hayes, Les Horvath, Vic Janowicz, and Jesse Owens autographed items
Roughly 135 cards total. This was broken up into two submissions - one of 100 cards and another of 35 cards. This is because of PSA's screwy shipping charges - shipping costs less if you do a 100-card order and a 35-card order than it does to do a single 135-card order. So I ship the two orders (all 70s & early 80s stuff) in the same box. Both were received in the same day. They were completed about 2 weeks apart from each other. And based on the discrepency of the grades between the two orders, they clearly weren't done by the same grader.
Mike
If PSA salaried their graders nothing would get done. I would imagine if grader x is grading 20 cards an hour where is the incentive to grade more? Where is the incentive for the grader next to them to do more? I think you all answered the question about per card pay, much more opurtunity to work later, take shorter breaks and work a weekend or two because you can use the money.
ON ITS WAY TO NEWPORT BEACH, CA 92658
Mike
<< <i>The amazing thing about these threads is that we all know that the right people read these threads. Carol will always jump in when she finds something appropriate to comment on. Although 99% of us agree that FIFO is the best policy, it still isn't happening. They know we want it, they just won't do it. >>
With people paying different rates for different speeds of service, a true FIFO system is very difficult. You could break it out as FIFO for each service type, but this would just add administration costs to PSA without any additional revenue. You will not get an improved service unless additional revenue is thought to be a realistic fruit.
Also, the graders can select their stacks to a certain extent. At $1 per card, I personally would want an easy stacks of cards from the same year and same brand. That would be easy money. Once you start jumping years, brands, add real stars and send in more non-mainstream items, this is less profitable for the grader. Basically the payment program for the graders, combined with paying more for faster service, completely conflicts with a true FIFO system.
If they keep taking the easy stuff and glossing over the harder submissions..that leads to the lag and discrepancy in times. If the sub is for 100..1975 and 76 BB cards at the $5 special...it shouldn't be any different than a sub of 100 with 23 1974 BB..17 84-85 OPC Hockey cards...12 1981 Topps FB and the other 48 all different Michael Jordans....for example.
Yes the 1st should be done pretty quickly...the second would take time.
BUT...we're paying for the same service...at the same level..
If they do have a choose at all in what they grade....THAT is the start of the problems.
How many of us ever told our employers what WE wanted to do for work??
I had a few try it with me.....they were shown the door.
But as my post above said..I have an 1015 card order there right now. I paid for the 45 days. Problem....it is mixed sports (BB, BSKT, FB,Golf)...it is mixed years (92-2006)...there are 300 different Jordans alone...all mixed subsets and parallels...some hard to look up....
So I know that it took me close to 3 weeks just to properly prepare this order and get it labled and packed. I can only guess as to what it takes on the other end to finish an order like this off.
If I see my cards in September..I will be pleased.
Now if they were soley 1000 baseball singles in just a few mixed years...I would hope that they'd be back alot sooner than that!!
Thankfully PSA doesn't adhere to the above. But it might be wise to be careful what you ask for; you might get it.
PSA would not want the liability of housing graded cards for an extra 20 days after they were graded. Their insurance would double which would mean that our costs would increase to have cards graded.
If you went to the doctors office and signed in as the second patient to see the doctor and did not get looked at until 5 hours later because others after you had an easier case than you or better insurance, would that stop you from using that doctor? I would not continue with that type of service.
PSA has been very good to us collectors. The turnaround is not really my point on this as it is to say be more consisitant with turnaround for the same service.
Shane
<< <i>PSA would not want the liability of housing graded cards for an extra 20 days after they were graded. >>
Not sure they care. I had an order get done in 7 days (10 day service) and got the grades, but 3 weeks later it still hasn't shipped. Just sitting there on the shelf, apparently.
Always looking for Topps Salesman Samples, pre '51 unopened packs, E90-2, E91a, N690 Kalamazoo Bats, and T204 Square Frame Ramly's
Griffins- they care but sometimes mistakes occur in handling. The last thing PSA wants to do is file a claim for your expensive cards. When PSA does misplace an order or does damage to the card, they usually compensate you with vouchers. If the card was a $6000 item, they would have to pay for this out of pocket or file a claim. This is exactly why PSA charges more for higher dollar items- they want it out of their hands immediately.
Shane
The difference is that I go down the street to one of the other 32 body shops/oil changing stations and have them do it and they will appreciate my business. Not that PSA does not appreciate all of our business regardless of how large our collection is/is not. PSA has a great thing for us collectors, I wish they would operate the FIFO system for the collectors specials. When I pay for the 10 day service or the 2 day service, I am pleased to see it done sooner, but don't expect it. When I see other invoices on the same special completed ahead of mine it is a little frusterating.
1954
Didn't I once read that certain graders specialize in grading certain cards (vintage/modern etc.)? If this is true and they mainly keep them on those tasks, this may be the reason they can't do a FIFO. No?
Mike
Thankfully PSA doesn't adhere to the above. But it might be wise to be careful what you ask for; you might get it.
That's what Beckett does. If you pay for the 45 day service, you wait the entire 45 business days. That's why I haven't had any complaints about PSA's service and it's why I've quit sending lower end modern rookies to BGS.
Shane
Funny..all the guys that I do shows with that send to Beckett ... "claim" that they have a 10 day gurantee...minumum grade of 9 (if not 9.5 or 10)....with a $10 per card price tag on the order.
They have oodles of current stuff all 9.0.. 9.5....and 10's
Best part...they buy my seconds (stuff that I wouldn't send to PSA as I deemed them not PSA 10 worthy)...cards that I thought were 8's are coming back 9's and 9.5's.
Cummon...something's rotten in Demark.
A couple "claim" to have simliar deals with GAI
But then again...this hobby is loaded with blow hards..fabricators..and out right liars...we all seen them at shows...or Shop at Home...lol