Leaving negative feedback on Ebay

mrearlygold · July 26, 2006 4:46AM

I have a pending order that has gone past the point where it should have been paid and the buyer is not responding to 2 separate contacts I've sent to him/her.

Question, what do you do? If I leave negative feedback for non payment can this person neg me too? If so would ebay allow that?

What would you do?

Thanks!
Tom

goose3 · July 26, 2006 4:48AM

try and call him/her.

have you filed the NPB? How much dough are you talking about?

if all else fails, neg them.

Leiana · July 26, 2006 4:48AM

File a Non-paying bidder complaint before you neg him. It might get him kicked off if there are similar complaints.

-Amanda

ziggy29 · July 26, 2006 4:49AM

<< Question, what do you do? If I leave negative feedback for non payment can this person neg me too? If so would ebay allow that? >>

Yes, and yes.

<< What would you do? >>

I'd neg 'em anyway, perhaps, after filing an NPB and seeing if they would pay after that. If I negged them for being an NPB, any neg they give in return is clearly retaliatory, and one I think a savvy eBayer would ignore as such.

mrearlygold · July 26, 2006 4:49AM

<< try and call him/her.

have you filed the NPB? How much dough are you talking about?

if all else fails, neg them. >>

950 bucks. I haven't filed anything yet. How to call?

mrearlygold · July 26, 2006 4:49AM

<< File a Non-paying bidder complaint before you neg him. It might get him kicked off if there are similar complaints.

-Amanda >>

How do you do that?

Leiana · July 26, 2006 4:51AM

<< 

<< File a Non-paying bidder complaint before you neg him. It might get him kicked off if there are similar complaints.

-Amanda >>

How do you do that? >>

I'm really not sure.

It's my dad who uses eBay.

-Amanda

UncleJoe · July 26, 2006 4:53AM

I have a pending order that has gone past the point where it should have been paid

What is the time frame?

Joe.

ziggy29 · July 26, 2006 4:54AM

<< How do you do that? >>

Try this link.

DeusExMachina · July 26, 2006 4:55AM

Try This

I had a similar problem, filed a non-pay strike and it really got the person's attention. They sent a check a few days later. The first thing I would do is file the strike.

mrearlygold · July 26, 2006 4:56AM

<< I have a pending order that has gone past the point where it should have been paid

What is the time frame?

Joe. >>

Just a day past the point where we should have been paid but there's been no reply to our contact us asking to verify address and today to verify the payment being sent.

mrearlygold · July 26, 2006 4:56AM

Maybe we should give it another day or 2 and then file one of these strikes?

DeusExMachina · July 26, 2006 4:56AM

Also the strike serves as a signal. For example, I block bidders with 2 unpaid strikes in the past 30 days. It's saved me a ton of headaches (so far).....

relayer · July 26, 2006 4:57AM

Go to the "Dispute Console" on the left hand side of the screen and open an Unpaid Item Dispute.

The buyer has 7 days to respond. You can close the dispute on day 8 and get your final value fees refunded.

If the buyer doesn't participate in the dispute resolution process, he can't leave you negative feedback (this is a new rule)

ziggy29 · July 26, 2006 4:57AM

<< Maybe we should give it another day or 2 and then file one of these strikes? >>

Up to you. That might be the "nice" thing to do. The only question is whether you personally believe you've already been nice enough.

19Lyds · July 26, 2006 4:58AM

I would suggest that you strongly exhaust all venues in contacting the user. After that file the non-paying bidder and file a negative only if your willing to get a neg in return. Unfortunately, this is how Ebay works.

How much time has elapsed since the auction ended?

DeusExMachina · July 26, 2006 4:59AM

<< 

<< Maybe we should give it another day or 2 and then file one of these strikes? >>

Up to you. That might be the "nice" thing to do. The only question is whether you personally believe you've already been nice enough. >>

I agree. I filed my b/c the guy was being a donkey. He just kept giving me the run around. It sounds like your situation might be different.

Russ · July 26, 2006 5:00AM

<< Just a day past the point where we should have been paid >>

And that is how many total days since the auction ended?

Russ, NCNE

MORGANHUNTER2 · July 26, 2006 5:02AM

I have a pending order that has gone past the point where it should have been paid and the buyer is not responding to 2 separate contacts I've sent to him/her.

Question, what do you do? If I leave negative feedback for non payment can this person neg me too? If so would ebay allow that?

What would you do?

Thanks!
Tom>>

HEY I tol ya I was short this week- and I ain't talking about my stature!

I think you can request buyer info from ebay and they can give you confirmation as to addy and ph# as in this case. 950.00 is a fair amount of $$ and if you don't file the NPB soon- you will be hit with the fees, only neg him after you have made a reasonable attempt to contact them, and the NPB- if all fails there- you can get out of the final fee and possibly the listing fee- if you have to relist the item.

Since when did you start sellin cheap stuff on the flea anyway?

Fletcher · July 26, 2006 5:08AM

How many days since the auction ended???

cullenbryant · July 26, 2006 5:10AM

i'd request his contact info and call him/her at home.
sometimes if someone changes emails the checkout stuff doesn't get to them.

mrearlygold · July 26, 2006 5:19AM

It's been 6 days since the auction ended

mrearlygold · July 26, 2006 5:20AM

<< I have a pending order that has gone past the point where it should have been paid and the buyer is not responding to 2 separate contacts I've sent to him/her.

Question, what do you do? If I leave negative feedback for non payment can this person neg me too? If so would ebay allow that?

What would you do?

Thanks!
Tom>>

HEY I tol ya I was short this week- and I ain't talking about my stature!

I think you can request buyer info from ebay and they can give you confirmation as to addy and ph# as in this case. 950.00 is a fair amount of $$ and if you don't file the NPB soon- you will be hit with the fees, only neg him after you have made a reasonable attempt to contact them, and the NPB- if all fails there- you can get out of the final fee and possibly the listing fee- if you have to relist the item.

Since when did you start sellin cheap stuff on the flea anyway? >>

It's actually my Wife and I trying to develop a lead source and secondary revenue stream

Russ · July 26, 2006 5:35AM

<< It's been 6 days since the auction ended >>

You are jumping WAY too soon. I have regular customers who take 10 to 14 days to pay without ever responding to the invoice. Payment just shows up. In fact, a couple of them are forum members.

Russ, NCNE

goose3 · July 26, 2006 5:39AM

<< 

<< It's been 6 days since the auction ended >>

You are jumping WAY too soon. I have regular customers who take 10 to 14 days to pay without ever responding to the invoice. Payment just shows up. In fact, a couple of them are forum members.

Russ, NCNE >>

can you start a new thread about them so we can bash them for slow payment?

I have cardboard collectors ignore my terms WEEKLY. I have my terms listed in my auctions and on my invoice in BOLD and every week there are still 3 or 4 that do as they please. I have blocked a couple for this. 2 weeks to get me 20.00 or less is a joke. The more expensive the card, the quicker people seem to pay though.

Russ · July 26, 2006 5:43AM

<< 2 weeks to get me 20.00 or less is a joke. The more expensive the card, the quicker people seem to pay though. >>

Yeah, there does seem to be a strong correlation between cheapasses and slow payment.

Russ, NCNE

mrearlygold · July 26, 2006 5:44AM

Whew, WAY too soon?

This sho is difrent from what I'm accustomed to

mrearlygold · July 26, 2006 5:45AM

Hanh just told me that ebay will credit us back the fee if we do not get paid. Is that accurate?

Russ · July 26, 2006 5:51AM

<< Whew, WAY too soon?

This sho is difrent from what I'm accustomed to >>

It's eBay. Get used to it. You'd be negging a third of your customers if you did so after only a week has gone by since auction end.

Russ, NCNE

TWQG · July 26, 2006 5:53AM

<< Is that accurate? >>

-This link should answer all of your questions.

Fletcher · July 26, 2006 5:59AM

<< It's been 6 days since the auction ended >>

Lol ... no offense, but you guys crack me up. No payment for 6 days and you want to neg the buyer. Don't receive a coin and no refund after 6 weeks, and you are the devil if you neg the seller.

TWQG · July 26, 2006 6:27AM

<< but you guys crack me up >>

-More out of context drivel.

<< and you want to neg the buyer. >>

- No one but the OP suggested this.

mrearlygold · July 26, 2006 6:34AM

<< 

<< It's been 6 days since the auction ended >>

Lol ... no offense, but you guys crack me up. No payment for 6 days and you want to neg the buyer. Don't receive a coin and no refund after 6 weeks, and you are the devil if you neg the seller. >>

A) Who is "you guys"

This is business and business is business. If you can't be trusted to do what you say you are going to do then this makes the dealer or seller wrong?

Spare me the B/S

goose3 · July 26, 2006 6:39AM

Oh God....not the whining and crying again.

pharmer · July 26, 2006 6:40AM

You want to neg him, do it. Just tell us how it goes from then on.

UncleJoe · July 26, 2006 6:43AM

This is business and business is business

It's eBay.

It is not like ordinary business no matter how much everyone wants or hopes it would be. If you realize that you are dealing with people that are not always business people, it will be easier on you IMO.

Joe.

raycyca · July 26, 2006 7:17AM

I'd give them two weeks, maybe they're away this week. If you don't hear anything by day 12, I'd call. You can get that info from E-bay. If you don't get ANY response by day 15/16, I'd then go for a NPB strike 1. That should get their attention. It serves as a warning. If they don't respond within a week, then, I'd suspect there might be something wrong. They're could be MANY reasons why they haven't contacted you. You have to let E-bay and Paypal know by day 30 to obtain a refund of fees, etc if I'm not mistaken. Good luck!

mrearlygold · July 26, 2006 7:24AM

<< This is business and business is business

It's eBay.

It is not like ordinary business no matter how much everyone wants or hopes it would be. If you realize that you are dealing with people that are not always business people, it will be easier on you IMO.

Joe.

>>

Good advice Joe

mrearlygold · July 26, 2006 7:25AM

<< Oh God....not the whining and crying again. >>

KoinDawg · July 26, 2006 7:37AM

You can't file a Non-Paying Bidders Claim to recoup final value fees until 10 days after close of auction. Once you file the claim, the buyer still has 10 days from date you file claim to pay and avoid the strike. So wait at least for 10 days after close of auction.

ricardouno · July 26, 2006 7:48AM

I would be patient.

First check out your buyer's feedback.

If they have a very good rating over a long period of time without any negative feedbacks or just a rare isolated negative months or years ago you probably are dealing with a good buyer and it would be inappropriate to get huffy and puffy real quickly.

During the summer, especially, many people travel and loose track of their bids they may have placed before leaving.

When the time comes ( perhaps two weeks to twenty days ), just get the contact information on your buyer and call them on the telephone before placing any negative. Occassionally, an otherwise reputable buyer was taken ill or otherwise unable to respond.

A courteous phone call often clarifies and resolves the situation.

Best of luck,

Richard

relayer · July 26, 2006 8:23AM

The eBay link for the rule on buyers losing feedback privileges when they don't participate in the Unpaid Item Process is here

Petescorner · July 26, 2006 9:24AM

Is this the same buyer who already told you he wasn't going to pay because he couldn't verify your address?

majorbigtime · July 26, 2006 11:35AM

Use the NEG--too many woos are afraid to do so IMO!

Leaving negative feedback on Ebay

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