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Would this be a solution to the eBay feedback problem?
PerryHall
Posts: 47,510 ✭✭✭✭✭
Many people are reluctant to give negative feedback even when its well deserved because of fear of retaliatory negative feedback. What if eBay changed their feedback system so that feedback is hidden until both buyer and seller leave their feedback? Also, both buyer and seller have 30 days to leave their feedback. At the end of 30 days, it is no longer possible to leave feedback and all feedback that has been left is then shown. Any problems with this suggestion?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
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They should have a text reminder to sellers to rate buyers by the above checkoffs. If they pay promptly they are good buyers.
<< <i>Good suggestion, they could also have checkoffs such as; was the item shipped and packaged properly, did the buyer pay promptly, was the item as advertised, etc...
They should have a text reminder to sellers to rate buyers by the above checkoffs. If they pay promptly they are good buyers. >>
I think being a "good" buyer entails more than this. If he receives something that isn't exactly what he expected, a "good" buyer would try and work it out with the seller prior to leaving a negative. A bad buyer would neg the seller and than dipute the paypal charge before word one in explanation from the seller.
Not to open up old wounds or anything - but there was a prior thread describing a transaction in which the buyer paid immediately, yet did not receive the coin in question. How many people thought he was a good buyer?
The problem is major when someone starts to scam people and the victims are afraid of that neg.
I know someone who was going to take a hit of almost $900 to avoid a neg, I talked him out of it and he got his money back. In the interim the seller received 6 more negs and was NARUed!
Let's just say it's not an Ebay priority.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>I think if Ebay would spend a little money and hire some moderators for transaction disputes this would help to solve the feedback problem . >>
I don't eBay gives a damn as long as the cash cow keeps flowing. They let scammers and thieves run rampant, so I really doubt they would invest in anything that helps the good guys and might expose the bad ones.
What eBay really needs is some serious competition to slap them upside the head with a reality check.
John Marnard Keynes, The Economic Consequences of the Peace, 1920, page 235ff
<< <i>What eBay really needs is some serious competition to slap them upside the head with a reality check. >>
I second that. They won't do any more than they have to which is currently next to nothing.
<< <i>What if eBay changed their feedback system so that feedback is hidden until both buyer and seller leave their feedback? >>
I'm not sure what a surprise feedback system would accomplish.
Buyer leaves a positive; seller leaves a positive - No changeBuyer leaves a negative; seller leaves a negative - No changeBuyer leaves a neutral; seller leaves a positive - Oops! Seller gets screwedBuyer leaves a negative; seller leaves a positive - Oops! Seller gets screwedBuyer leaves a positive; seller leaves a neutral - Oops! Buyer gets screwedBuyer leaves a positive; seller leaves a negative - Oops! Buyer gets screwed
If you got notified about the type of feedback, and it wasn't positive, well that gets a negative.Buyer feedback is pretty meaningless except when the buyer trys to pull a scam, like switching a coin and returning it. If sellers reported all non-paying bidders, eBay would NARU them.
A second tier of feedback would be more useful -
For the buyer, they get a + or - for sending paymentFor the seller, they get a + or - for shipping the goods
Then beyond that then standard feedback could be left. That way a sellers score would be a better indicator for any fraud.I don't really care about eBay feedback. I just wanted the chance to use the (bullet) command in a post.
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since 8/1/6
The feedback system is not perfect. I do not know if that would improve the system or not. I think if they used the system that you propose a lot of sellers(and buyers for that matter) would not even bother to leave feedback at all. After all-why should anyone take a chance and leave a positive feedback when they may get negatized? Remember that Feedback is voluntary.
However having said that- Most sellers now use the "you first" approach after they get an undeserved negative. JMHO. Bob
<< <i>After all-why should anyone take a chance and leave a positive feedback when they may get negatized? >>
The feedback is hidden. If you leave feedback or not would have no effect on what feedback the other guy leaves. Until both sides leave feedback, the feedbacks would be hidden. If only one person leaves feedback, at the end of 30 days his feedback would be displayed and the person would didn't leave feedback would no longer be able to leave feedback. This would essentially eliminate retaliatory negs. I'm not holding my breath waiting for eBay to fix this situation and I agree with those that say eBay needs some serious competition.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>eBay's revenue comes from SELLERS not from BUYERS >>
While eBay's income is from seller account billings, were it not for the buyers the house of cards would collapse. Both are equally important.
<< <i>when someone is NARUed for misconduct, his negs are cancelled >>
That is a perfect scenario, I remember hearing once that for every complaint against a business, there are 6 people who didn't complain?