Yet another true story of the US Mint...............

ROBERTB · March 30, 2006 5:41AM

I come home today to find a message on my recorder from the US Mint saying that since my order for my Franklin Commemoratives has problems I need to call them. Apparently because my shipping address (PO Box that I use all the time) is different from my home billing address so I have to fax a signed letter today authorizing the charges or my order will be cancelled.
I call "customer service" and I was extremely polite. I ask if this is a new policy?........she doesn't know. I ask if this is done to everyone who has a different shipping address and she says she does not know again. I ask for a supervisor who would know and she tells me that it's "not going to happen" and rudely and repeatedly cuts me off.
I don't understand these people. I'm quite certain this is retaliation for the complaint about shipping delays I made to my US Representative last year. Unfortunately that's the only option I have unless call.........."customer service." Get it!

So..........I'm supposed to fax this letter today or lose my order? Like I have a fax machine in my home. Some do, but most folks DO NOT. These people are unreal. OK rant over.

relayer · March 30, 2006 6:54AM

I always have the Mint ship to my PO box without any problems.

I enter my home address as the billing address and my PO box as the shipment address.

Works every time for me, so

FullStrike · March 30, 2006 7:17AM

My PO BOX is my billing and shipping address for all US Mint transactions yet whenever I order Platinum Eagles they put my order on hold. Their explanation - Proof Platinum Eagles are expensive. DUH ! They offer them - I want them - where is the problem?

This year may not be a problem. I might not order from them. If I want a Proof Platinum from them I'm going to DC and hand select a Coins. Tired of getting their problem coins.

mhammerman · March 30, 2006 7:28AM

Yeah, it seems it's best to make it easy for them and there are fewer problems. Use the same Billing address as charge address and shipping address, use same charge everytime so you don't have to enter more fields on the order from, use a charge so there aren't any checks moving around, and you will know when it shipped because that's when they punch your ticket on your card. No need to call to see if it shipped because the status will be on the "track order" drop-down at the on-line mint site. I've been ordering from them for years and I have yet to talk to anyone there. Maybe that's OK.

Saul Goode

gil · March 30, 2006 10:43AM

I went thru my posts from last year and thought this may help. It worked for me. The Customer Service folks are in plano Texas and are contracted for the US Mint. They are not employees. When I called D.C. and spoke to a Manager I gave them the names of the people in the call center. They said they would report it and it was unacceptable. I had my order in hand 3 days later.

Sunday June 19, 2005 1:13 PM

I CALLED INFO FOR D.C AND THEN WENT ONLINE. YES THEY ARE ALL GOOD #'S AS I CALLED THEM
SO, as a public service and just because I am generally pissed off..Here for your dialing pleasure are the numbers to call....LETS GET OUR SETS DELIVERED.

Public Information- 202-874-3134
Customer Service- (not the idiots at the 800 #) - 202-283-2646
US Mint main # - 202-589-0112
Press Office - 202-354-7222
Public Affairs- 202-354-7227

I WILL get some answers with all these numbers to call... I'm just that determined.

ROBERTB · March 30, 2006 12:03PM

Great!! Thanks for the phone numbers. I will be using them.

carl · March 30, 2006 12:24PM

Best call fast. Soon enough the government will outsourse any problems with the Mint to either Mexico (now called California) or India. If in India, you'll be talking to the same people that answer for AOL and HP.
AND soon enough you'll see Mint marks on Coins such as I for India when they move the Mint there.
The brighter side is your order will be delivered by CAB.

CaptHenway · March 30, 2006 2:52PM

It is my understanding that the Mint is having a tremendous problem with credit card fraud, people buying Proof gold and platinum eagles on cards and then stiffing the credit card company. Eventually the Mint gets the chargeback from the credit card company.

If this is so, then perhaps the Mint is just being extra cautious on orders above a certain dollar level, requiring that the billing address and the shipping address be the same. It is inconvenient, but not unreasonable.

TD

gemstatecoins · April 5, 2006 10:54PM

<< <i>I went thru my posts from last year and thought this may help. It worked for me. The Customer Service folks are in plano Texas and are contracted for the US Mint. They are not employees. When I called D.C. and spoke to a Manager I gave them the names of the people in the call center. They said they would report it and it was unacceptable. I had my order in hand 3 days later.

Sunday June 19, 2005 1:13 PM

I CALLED INFO FOR D.C AND THEN WENT ONLINE. YES THEY ARE ALL GOOD #'S AS I CALLED THEM
SO, as a public service and just because I am generally pissed off..Here for your dialing pleasure are the numbers to call....LETS GET OUR SETS DELIVERED.

Public Information- 202-874-3134
Customer Service- (not the idiots at the 800 #) - 202-283-2646
US Mint main # - 202-589-0112
Press Office - 202-354-7222
Public Affairs- 202-354-7227

I WILL get some answers with all these numbers to call... I'm just that determined. >>

I just tried the 202-283-2646 number and it was disconnected... anyone else have the updated real customer service number(not the 1-800 one that the reps don't seem to have a clue)????

IrishMike · April 5, 2006 11:11PM

Of course if someone stole your credit card and ordered something sent to a PO BOX none of you would complain or have your credit card company charge it back.

Yet another true story of the US Mint...............

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