OK this SUCKS!!!

MadMarty · January 12, 2006 4:19AM

Just called customer service, in the past when you asked about a submission they would tell you where it is in the system, grading, sealing, verifiction, ect... Called to see where an order was and they told me they can not give that information out anymore. Basicly, they give you the same info that is on the website! NOTHING! I really liked it when they would tell you where an order was in the system! DAVID, bring this back!!!

mercurydimeguy · January 12, 2006 4:21AM

It happened to me yesterday...bummer!

I know why they did this...but it stinks nonetheless

Freak1c · January 12, 2006 4:29AM

Why ???

Russ · January 12, 2006 4:37AM

It's probably because too many people were calling and bugging them.

Russ, NCNE

PhillyJoe · January 12, 2006 4:45AM

I hear they were tired of saying "Good Morning, Mr. Kuklinski", "Good Morning Mr. Compucheap" every day.

Joe

MadMarty · January 12, 2006 4:46AM

She did say if I hang on a minute she could tell me what day my order was on, then added "you should be able to figure that out for yourself!"

MadMarty · January 12, 2006 4:47AM

<< I hear they were tired of saying "Good Morning, Mr. Kuklinski", "Good Morning Mr. Compucheap" every day.

Joe >>

BITE ME™

Craton · January 12, 2006 5:39AM

From a November 11th post of mine.
"I don't know who they hired for grading but know that the gal who answered the phone a few days ago was new. She stumbled around my questions. It wasn't terrible service but not what I'd expect from PCGS."

ziggy29 · January 12, 2006 5:39AM

Apparently, this is the price of a cup of Kool-Aid these days.

pontiacinf · January 12, 2006 5:40AM

<< I hear they were tired of saying "Good Morning, Mr. Kuklinski", "Good Morning Mr. Compucheap" every day.

Joe >>

hahahahaha- my thoughts exactly

MadMarty · January 12, 2006 6:32AM

I really like the way NGC lists invoices...

Russ · January 12, 2006 6:36AM

So, where is your grade post for those first two?

Russ, NCNE

weresteve · January 12, 2006 6:42AM

<< It's probably because too many people were calling and bugging them. >>

Yup ... welcome to the wonderful world of PCGS ... turn around times slower than molasses and pitiful customer service ...

MadMarty · January 12, 2006 6:50AM

<< 

<< It's probably because too many people were calling and bugging them. >>

Yup ... welcome to the wonderful world of PCGS ... turn around times slower than molasses and pitiful customer service ...

>>

Hey WereSteve, tell us how you really feel!!

weresteve · January 12, 2006 7:04AM

<< Hey WereSteve, tell us how you really feel!!

>>

Considering the majority of the submissions I have in right now are darkside ... I am betting no less than three month turnaround time on each with the first one reaching three months on the 20th ... 3346875 ... 9044020 is not that far behind either ...

Just sent my second darkside submission off to ICG and will be interested to see how their turnaround times look. If all goes well, and I am pleased with the results then I will be shifting more submissions over to them ... basically everything not destined for PCGS registry sets.

TorinoCobra71 · January 12, 2006 7:53AM

Hang up the Phone, Mad Marty and goto the website that you put up to track them!!!

TorinoCobra71

"Im there at least twice a day!"

DHeath · January 12, 2006 8:18AM

PCGS likes me. My orders will post any time now. I don't have to check.

BTW - What was on that big modern at NGC you haven't said squat about........?

DHeath · January 12, 2006 8:40AM

OK, I just looked. Not bad. Congrats on the

60 PF68* small date .01
70-S PF69 Ucam .50
66 MS66 Ucam .50
and the near misses.

MadMarty · January 12, 2006 9:40PM

<< Hang up the Phone, Mad Marty and goto the website that you put up to track them!!!

TorinoCobra71

"Im there at least twice a day!" >>

I am also, but sometimes I like to hear they are in sealing, they are in verify, or David Hall is waiting until the 15th day to post them!

OK this SUCKS!!!

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