Anybody try contacting PCGS lately? Any luck??

golddustin · December 7, 2005 12:09AM

I've had a bulk submission that was "entered for further processing" on 9/1/05 - it consisted of 120 coins. I have sent several emails and get the automated response that somebody will get back in a few days - nothing so far. From there I made a couple of phones calls and had to leave messages - basically pleading for some correpondence. I'm concerned that the coins were lost - particularly now that I'm getting absolutely no response from anybody there. Whatdya think? Should I be concerned, and keep up the emails/calls, or cool it for awhile?
Has anybody else been able to get through & get any answers from Long Beach lately? Thanks! Chuck

TwoSides2aCoin · December 7, 2005 12:17AM

Is there a BLACKOUT DATE ?????? probably a major show going on ???? If so, don't panic, the graders have other responsibilities I think during these dates.

Just from what I know of..... but I don't know a whole lot.

claychaser · December 7, 2005 12:22AM

I send in 9 coins for economy submission on 10/20, and got the results in the Internet 12/6 (yesterday). Includes my Proof 83 No Cents Nickel at PR65CA.

Rampage · December 7, 2005 12:26AM

I called them yesterday. Had no problem. My order is in sealing right now.

UncleWiggly · December 7, 2005 1:32AM

<< I send in 9 coins for economy submission on 10/20, and got the results in the Internet 12/6 (yesterday). Includes my Proof 83 No Cents Nickel at PR65CA.

>>

This is why I am losing faith in any type of consistent and broad based fairness from PCGS. From what I read and see here on the boards it's like a crap shoot as to when and who gets their coins graded on a timely basis. Doesn't PCGS have some sort of first in first out for each service level?

Jerry

Russ · December 7, 2005 1:49AM

I called them yesterday to find out why an order that was received last week wasn't yet entered in the system. The phone was answered quickly, and the gal was quite helpful.

<< Doesn't PCGS have some sort of first in first out for each service level? >>

Yes, but their FIFO system was created in an alternate universe.

Russ, NCNE

CC2GO · December 7, 2005 1:57AM

<< I send in 9 coins for economy submission on 10/20, and got the results in the Internet 12/6 (yesterday). >>

WHAT??? NO WAY!!

CC2GO · December 7, 2005 1:57AM

I sent in 8 coins REGULAR SERVICE entered on 10/16 and still NOTHING!!!

raycyca · December 7, 2005 1:58AM

I submitted a coin to be holdered with an error annotated and it was received on 9/7/05. They had it over 3 months the first time. I called several times and had to call David Hall's secretary to get results. They had it awaiting processing for over a month. There was a communication breakdown internally. She was very nice and my coin was returned yesterday. Good luck! Ray

Russ · December 7, 2005 2:01AM

<< I sent in 8 coins REGULAR SERVICE entered on 10/16 and still NOTHING!!! >>

Freebies!

Russ, NCNE

CC2GO · December 7, 2005 2:13AM

OH YEAH!! there is justice to all this madness!

golddustin · December 7, 2005 2:30AM

Here's another thing, speaking of freebies......maybe it's just a conspiracy theory, but does it seem to anybody else that those come back rather lower than you would expect? Then you resubmit to get the proper grade at a later time, so is it really free?

I haven't sent this quarter's special in yet, but I will be interested in the grade I get - Yikes! I better get moving...only 3 weeks to go!!!

Just call me Mel Gibson!

Russ · December 7, 2005 2:34AM

<< Here's another thing, speaking of freebies......maybe it's just a conspiracy theory, but does it seem to anybody else that those come back rather lower than you would expect? >>

I haven't seen any difference in the grading of freebies compared to paid submissions. They're all undergraded.

Russ, NCNE

dbldie55 · December 7, 2005 2:36AM

My dealer sent in an order last Thursday, and my part of it was entered in the system on Monday.

MORGANHUNTER2 · December 7, 2005 2:40AM

I haven't seen any difference in the grading of freebies compared to paid submissions. They're all undergraded.

Russ, NCNE

ohhh that ought to stir up a little controversy- where is the camaroboy when ya need him-

Russ, tain't them bammable words you just spewed out?

only my view on this whole issue of grade the coin not the amount you have to pay to get the grade...

nwcs · December 7, 2005 2:42AM

I've never had them reply to an email during blackout or not. They just don't do it.

claychaser · December 7, 2005 3:11AM

I did send PCGS an e-mail when they listed another proof coin in the data base but did not give it a "CA" designation for cameo. They did not directly respond tom the e-mail, but the did correct the on-line database.

Boom · December 7, 2005 7:35AM

As usual, Russ IS right! I know every so called freebie came back as if graded by a 12 yr old.

TorinoCobra71 · December 7, 2005 8:50AM

I finally got grades after 61 days on an Economy........

Submit 10/04
Ship: 12/05

TorinoCobra71

WTCG · December 7, 2005 9:40AM

I have spoken to a live person every time I have called PCGS. Calling and speaking to a live person is always more effective than e-mail.

UncleWiggly · December 7, 2005 10:54AM

<< 

<< I sent in 8 coins REGULAR SERVICE entered on 10/16 and still NOTHING!!! >>

Freebies!

Russ, NCNE >>

Russ, remember the horror story I told you about my Express submission? Stayed at PCGS 2 weeks after being graded due to a glitch? Well, I got exactly ZERO freebies. The reason given was it was graded within the proper time frame!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It just sat around for 2 weeks after before being sent back to me. But, then my economy, popped up with about 14 days to go.

Jerry

Trinketts · December 7, 2005 11:47AM

I sent mine in 15 day service on 11/01, entered on 11/07, and still nothing as of yet....

Anybody try contacting PCGS lately? Any luck??

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