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Our technicians are working on the issue, and hope to have it resolved by April 4, 2005.
tlhoy
Posts: 2,204
U.S. Mint website
If, that's IF they get it fixed by then, it will have been down almost a month!
Someone should be fired over this.
As part of our ongoing effort to provide high-quality customer service, the United States Mint is enhancing our web site to provide additional functionalities to better serve you. During these updates, some web features are temporarily unavailable such as “Where is my order?” and “Account Information Update”.
Our technicians are working on the issue, and hope to have it resolved by April 4, 2005. Should you need additional assistance, please contact the United States Mint at 1-800-USA-MINT (872-6468). Thank you for your patience while these changes are taking place.
If, that's IF they get it fixed by then, it will have been down almost a month!
Someone should be fired over this.
As part of our ongoing effort to provide high-quality customer service, the United States Mint is enhancing our web site to provide additional functionalities to better serve you. During these updates, some web features are temporarily unavailable such as “Where is my order?” and “Account Information Update”.
Our technicians are working on the issue, and hope to have it resolved by April 4, 2005. Should you need additional assistance, please contact the United States Mint at 1-800-USA-MINT (872-6468). Thank you for your patience while these changes are taking place.
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no capacity planning and no infrastructure planning ....
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Fired?
BITE YER TUNG!
Perhaps paid administrative leave.
Sure that's what you meant.
Thank you for your interest.
I just do not understand how a site as large as this could be having such problems unless they had been hacked or lost a drive that contained a database and did not have a good disaster recovery (DR) plan in place!
The name is LEE!
I do software consulting work for a living and have developed many applications similar to the US Mint's website, no government work though, mostly corporate applications. None with the visibility of this application. That being said I cannot imagine how fast I would be fired if something I was working on had been unavailable for as long as the US mint's site has been.
When making major changes to an app we always have a contingency plan so if the new changes don't work or have issues we can roll back to the old system. I realize backups can fail but you can always roll back to a certain point.
Maybe it is not so critical for them because if is just as easy for people to pick up the phone to place an order. Would be interesting to see what percentage of their orders come from web, phone and regular mail.
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Maybe it is not so critical for them because if is just as easy for people to pick up the phone to place an order. Would be interesting to see what percentage of their orders come from web, phone and regular mail. >>
Another issue is monopoly. Can't just go down to walmart and buy your 2005 PROOF sets or Buff nickels. Gotta get that stuff from one place and if it's down, gotta try again later.