Never heard this one before from customer service

Wolf359 · June 21, 2004 5:21AM

Sent a package in to PCGS that arrived over the weekend. I haven't received the courtesy email saying they received my order, and the order is at the $100 a coin, Walkthrough Service Level, so I called customer service.

Well...it's not checked in yet (they have 24 hours). I was asked if I wrote "Walkthrough" on the outside of the package and no, I didn't (never heard of this requirement before).

Ok, I was told I just delayed myself by a day. WHAT? Did I miss something new?

RGL · June 21, 2004 5:24AM

PCGS asks that you write your service level on the outside of the package to assist processing ...

Placid · June 21, 2004 5:25AM

rlawsha · June 21, 2004 5:25AM

I always write the service level on the outside of the package. It says so somewhere on the web site or the form. I have yet to have any "EXTRA" delays.

Russ · June 21, 2004 5:32AM

<< <i>PCGS asks that you write your service level on the outside of the package to assist processing ... >>

They do, indeed. The only time I do, though, is on those rare occasions when I use Express, (two whole times, so far).

Russ, NCNE

Wolf359 · June 21, 2004 5:35AM

OK, my bad. I'll try to remember for next time...

Barry · June 21, 2004 5:57AM

Next time one of you guys sends a submission in, write MOLASSES on the envelope. I wonder how long it will take...

RGL · June 21, 2004 5:58AM

You can try that tact ... on my next one, I am writing: "David Hall's cousin."

jdimmick · June 21, 2004 6:01AM

Yes the do want the service type on the outside. But I actually only do it when I am sending express or 15 day. I puposely dont on the Economy hoping they will open and enter it into the system. Ialthough I very rarely use economy, I feel that if it said economy, they would leave it laying around to do last.

Also, I noticed on my last 15 day shipment, they recieved it on a Thursday according to USPS, but was not entered till the following monday. That was quite annoying. They claimed that thier was an overload in recieving?

jim

tmot99 · June 21, 2004 6:21AM

Let us know exactly how quick the walkthrough service level is. Is it 1-day or is it walkthrough, take a week or so rest, grab a bite to eat, then you can get your grades in a week?

jeffnpcb · June 21, 2004 6:29AM

Apparently you didn't read the fine microprint in the "0" at the bottom of the page! Apathy comes to mind regardless of how much they pay the employees!

Bochiman · June 21, 2004 7:00AM

So, send an economy submission in, write EXPRESS or WALKTHROUGH on the outside....then, if they ask/complain, say "oops...I was going to do that but changed my mind and forgot to cross it off

"

Wolf359 · June 21, 2004 9:47AM

Looks like no harm, no foul. Just got the email, the order has been checked in. WHEW....

Grades by Wednesday evening I hope.

Never heard this one before from customer service

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