how do you leave suggestions to PCGS? Could they implement this..?
psxchelly
Posts: 568 ✭✭
I noticed this about myself and some other people on this message board.
As soon as it gets close to the time that your coin order is about to be completed, or after a certain amount of days, people start checking their order status.
I wonder if there is any way for PCGS to track orders better in their system instead of getting the same "Further processing is pending" message.
I notice that PCGS enjoys barcodes, so implementing some type of tracking system as to what stage the order is at shouldnt be that difficult... Even something simple, like:
Stage 1-received order
Stage 2-grading floor
Stage 3-review etc etc etc....
Just something to let the person know the order process is moving along.
Fed Ex handles hundreds of thousands of packages every day and they can give you somewhat detailed status reports. This request seems a tiny bit resonable, and i am sure a lot of people in the message board would agree.
thanks
michelle
PS: think of all the money they could save on customer service reps! If the status check was a tad more detailed there would be less calls into the customer service center. Also, think of all the people what would NOT get mad after speaking with the rude customer service reps that answer the phone sometimes!
As soon as it gets close to the time that your coin order is about to be completed, or after a certain amount of days, people start checking their order status.
I wonder if there is any way for PCGS to track orders better in their system instead of getting the same "Further processing is pending" message.
I notice that PCGS enjoys barcodes, so implementing some type of tracking system as to what stage the order is at shouldnt be that difficult... Even something simple, like:
Stage 1-received order
Stage 2-grading floor
Stage 3-review etc etc etc....
Just something to let the person know the order process is moving along.
Fed Ex handles hundreds of thousands of packages every day and they can give you somewhat detailed status reports. This request seems a tiny bit resonable, and i am sure a lot of people in the message board would agree.
thanks
michelle
PS: think of all the money they could save on customer service reps! If the status check was a tad more detailed there would be less calls into the customer service center. Also, think of all the people what would NOT get mad after speaking with the rude customer service reps that answer the phone sometimes!
0
Comments
seems like PCGS needs to spend some money to catch up to their competitor.
The Ludlow Brilliant Collection (1938-64)
If this senerio is correct, what more or better information can you get that you don't get now. The REAL problem, IMHO, is that we all are guilty of anticipation. We want to know our grades right now. We also would like to know that if today is the 22nd day of October and the coins were received on October 1st, EXACTLY what day is PCGS going to grade our coins. Answer is they don't know because they don't know how many express tier, etc coins they are going to get from some dealer tomorrow or the next day. This will bump our economy tier coins down the grading timeframe. You can see the problems. Again, JMHO. Steve
My Complete PROOF Lincoln Cent with Major Varieties(1909-2015)Set Registry
I asked the same question a few months back. David said they would look into it, but nothing yet! I give the submission tracking process a AU58!