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PCGS needs to change something - Order arrived 6 days ago and not entered one is express.
Clackamas1
Posts: 1,762 ✭✭✭✭✭
My order arrived 6 days ago and has not even been entered in yet. The other services are Johnny on the spot. This is not a good way to run a business. CAC would have them done and back by now; I know this because they have. I wonder if the CEO is under pressure from shareholders to keep costs down, and that has resulted in short staffing that will eventually kill the business.
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I don't have first-hand experience in the matter, but from reading the boards the last few years it appears that PCGS has made no pretense of keeping customer service or quality control as a priority and that folks who utilize PCGS are implicitly stating that they will accept being treated with the utmost disrespect.
Just sayin'...
In honor of the memory of Cpl. Michael E. Thompson
6 days or 6 calendar days? CU is no longer publicly traded, but every business is under pressure to keep costs down. Did you make sure to label the box "express"?
Collector, occasional seller
https://forums.collectors.com/discussion/1126557/pcgs-check-in-times
I just submitted an express order. It was delivered on Wed 10/21 and booked into the system on Tue 10/27. I marked both the outside of the envelope and the inside packaging to indicate it was an express order (per PCGS' recommendation).
The order moved to Encapsulation today.
chopmarkedtradedollars.com
I just canceled my membership; I have had it.
Is it possible they are just really busy??
"Those who would give up essential Liberty, to purchase a little temporary Safety, deserve neither Liberty nor Safety," --- Benjamin Franklin
All of my recent Express orders took 7 days from arrival per tracking to order entry. I'm sure they are swamped with orders due to all of the mint new releases but I agree. I'm fixing to have to contact them as my BOM5 St. Gauden shows to have shipped on 11/4/2026 but FedEx says only label has been created but not picked up yet.
My BOM2 and BOM3 were shipped on 11/5/2026 and I received my BOM2 but not the BOM3. BOM3 was out for delivery yesterday along with BOM2. Driver could not find BOM3 on truck so it is now in limbo. I don't understand. if it was scanned when put on truck, there are 3 possibilities;
My BOM3 issue is not a PCGS problem, other than using one of the least competent shippers in the business, IMO. I have never been fond of FedEx. However, if it is not found, PCGS should have it insured for $4,000.00 as that was my listed value.
Gary TheGasMan - Retired Hank Hill
Sure it’s possible that they’re “just really busy” - just as it was possible on the large number of other occasions when similar delays were mentioned here.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
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What's your point? It's been like this for years and does not get better.
@Clackamas1, I’m not your enemy. All I did was ask a question.
"Those who would give up essential Liberty, to purchase a little temporary Safety, deserve neither Liberty nor Safety," --- Benjamin Franklin
Look at the bright side, you don't have to be a member anymore to submit.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
@Clackamas1 why does PCGS need to change anything? By your own admission this has been the normal customer service from PCGS for years.
Why would PCGS need to change anything when customers, like yourself, are willing to put up with this level of service. Until a significant number of submitters vote with their wallet and stop submitting PCGS will be willing to continue to provide substandard service at premium prices.
My Collection of Old Holders
Never a slave to one plastic brand will I ever be.
Personally I don't have the patience for long waits though I do some submissions when called for to PCGS. With cacg their critical analysis can be brutal; it doesn't seem that they do "market grading". I sent ICG a two coin 5 day order on Saturday, it's already being looked at by the graders the day it arrived, maybe our old friend "Skip" is still doing some of that. If you want strong grading and the top holders you have to pay for it.
********folks who utilize PCGS are implicitly stating that they will accept being treated with the utmost disrespect********
Agreed, I have been one of these loyal customers since 2007. Currently awaiting movement on an estimated 30 day submission that arrived at host on Sept 21st. It appears to be held up in the grading environment at 35 business days (won't waste my time deducting Holidays, Show Days and Whatever days.) Upon reading this and other relative threads here, am not expecting anything other than the same, knowing that customer concerns fall on deaf ears. All due respect to host and members, I'm well aware of other options available when my membership expires in March.
I just recently got back into numismatics. When I got out of it, due to a life changing event in 2005, PCGS was the top dog in grading. So naturally, when I got back into it again earlier this year, I joined PCGS for my grading. Not even 90 days in and well, you know. Not impressed. Looks like I will be looking at other alternatives.
Gary TheGasMan - Retired Hank Hill
Like others, it's been taking about a week to get things entered. However, if you mark the outside of the box clearly with the submission level that does help. I had them enter a walkthrough really quickly a couple of months ago but I made sure it was clear on the box that it was Walkthrough. Sadly "Express" now means about a 1 month turnaround. Regular has been taking 2 months, and economy 3 months. It could be worse.
CU is primarily a sports card grading company and coins is NOT a priority.
Nonmembers can only submit raw coins...if I recall correctly.
BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore, Nickpatton, Namvet69,...
I’m just gonna let the quality of the image do the talking…..
@MEJ7070
That is the other issue. The photography was once a major incentive to submit to PCGS. Now, it is deplorable, and the other TPGs are making giant strides. NGC's images are suddenly world class. Why doesnt PCGS care about this??
Dead Cat Waltz Exonumia
"Coin collecting for outcasts..."
Why do you claim "PCGS needs to change something" ? Their business model has proven successful so far.
Official PCGS account of:
www.TallahasseeCoinClub.com
And these:
I second this. I am paranoid putting walkthrough or express on the outside, but PCGS does open the packages faster this way. Sometimes I put "walk" with a horizontal arrow pointing away from the text, probably doesn't matter tbh.
How about “WT” or “EX” etc.?
Interesting.
I submit everything on drop off Wednesday at PCGS in Santa Ana and my coins are typically inputted in 48-72 hours.
Thank you for not cancelling your membership to the PCGS forum.
Good idea! Would be shocked if that didnt have the same outcome.
They did get the orders entered.
So since you cancelled your membership are they just sending them right back to you?
Collector, occasional seller
I have had an Economy Order of 12 coins that was received on 8-31-2026 remain in Order Entry ever since (74 calendar days now; and 53 business days). I had expected that the order would be completed and the 12 coins returned to me by the end of November.
That expectation is no longer present. I have no idea when the 12 coins will move from Order Entry into Grading, thence to Encapsulation, thence to QA, thence to shipped and thence to delivered.
My current expectation is that I receive my 12 coins back by the end of the first week in January, 2027.
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Wow, that is a long time sitting. Have you called to inquire?
Collector, occasional seller
I am GUESSING that he cancelled his payment authorization for the next membership period, and that he remains eligible to submit as a 'Collectors Club' member until the end of the current membership period.
Source: https://www.pcgs.com/termsandconditions/collectorsclub
I just sent an Inquiry to PCGS.
If everyone cancels their membership then maybe I'll join and can get faster service.
They love residual income. They don’t charge the card until after they ship the coins back. Who cares if it takes them four to five months for one order ? It’s like having your stuff in a safe deposit box.
If the output exceeds the income, the upkeep will be the downfall.
First world problem.
Dave
I wouldn't put too much stock into the statuses. I've always felt that there's a magical "wheel of destiny" that they spin when they get your order. Sometimes it's fast tracked a little. Sometimes it means your order falls into a black hole for a while, and sometimes you get the normal turnaround. I have an economy order for 2 coins that is marked received Sep 24 and I think went into Grading status within the last week or so. I still don't expect it until Xmas.
I have had five coins in QA for over three months now (submitted at the FUN Show in Orlando in July). The cert numbers say they don’t exist anymore. Can’t leave a phone message as the mailbox is always full….and they haven’t responded to my emails. Three other coins submitted at the same time were graded/conserved and received back over two months ago. I guess eBay authentication is their priority.🤔
These results are simply unacceptable. I’’ll be sending my business to their competitors moving forward.
Happy, humble, honored and proud recipient of the “You Suck” award 10/22/2014