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Coin mix-up
logger7
Posts: 9,921 ✭✭✭✭✭
I'd call this politely a "mix-up". I sent some coins to be graded at one of the services. The Morgan dollar got correctly entered into the system as an 1892-s Morgan dollar last week. This week it's in the system as an 1892. I asked them what was going on with this submission? This is the coin that was sent in:
This is the reverse of the coin that the customer service worker sent me that was on my submission, now as an "1892":
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Clearly not the same coin
umm. What?
Collector, occasional seller
That's disturbing.
Is this one of those "mechanical errors"?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
They said they'd get back to me on this. I can't imagine how it would happen. Someone at the company said that they have two shifts of workers now, nearly 100 employees.
Glad I stopped sending in coins!
How long before an eBay verification gets mixed up?
That would make me feel uneasy.
I hope it works out.
Student of numismatics and collector of Morgan dollars
Successful BST transactions with: Namvet Justindan Mattniss RWW olah_in_MA
Dantheman984 Toyz4geo SurfinxHI greencopper RWW bigjpst bretsan MWallace logger7 JWP BruceS bigjpst
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PCGS and NGC have top quality systems, with videos to record and verify every package that comes and goes; I'd doubt they'd make mistakes like this.
I do not know of any instance where a CSR would go and take pictures of a coin to send a customer. I find this very odd.
The big services have lost coins in their facilities or shipped to the wrong customer:
"If a major grading service confirms that a coin was lost, stolen, or structurally damaged while under its direct control, they do not default to standard grader warranties. Instead, they process the claim via internal insurance or specialized terms:
• PCGS Terms: Under the PCGS Terms and Conditions, if PCGS determines at its sole discretion that a coin was lost, stolen, or damaged while in its possession, it will compensate the owner. If the coin was already graded, they pay the current fair market value. If it was not yet graded, they determine a fair market value in good faith. However, total liability can never exceed the Declared Value the user wrote on the submission form.
• NGC Terms: Similarly, NGC and its regional guarantors assume responsibility for items lost or broken in their facility. Compensation relies heavily on fair market value evaluations up to the submitter's declared insurance limit.
Real-World Incident Trends
While complete company-fault losses inside grading rooms are relatively rare due to heavy video surveillance and inventory tracking, notable payout and clerical failure scenarios do occur within the numismatic community:
• The "Wrong Coin" or Mix-up Payout: A prominent vulnerability occurs when a service accidentally ships a collection or specific coin to the wrong customer. In collector circles, there are documented cases where PCGS paid out full insurance claims when an expensive coin was misrouted to an uncooperative third party, occasionally letting the impacted customer keep the "mistake" coin received in error. Other legacy instances involve services offering either a check for full retail value or double that amount in future grading credits.
• The In-Custody Damage Split: If PCGS or NGC accidentally drops or damages a coin during the grading or encapsulation process, they typically execute a specialized split payout. They will regrade the newly damaged coin and pay out a cash check for the exact difference in market value between the original undamaged grade and its new lower grade."
Anything shipped outside their custody falls into the responsibility of shippers and their insurance.
In this case on an expedited submission the customer service representative was able to find the submission and pull the coin and send an image of the reverse.
That ain't good!!!!
better than being thrown in the trash!
@logger7 On the picture you posted where you indicated the CSR sent you, I see a coin in a flip, and I also see your coin in the background that appears to be on a screen of some sort. So, I am a little confused what we are looking at.
@logger7 never wrote this was sent to PCGS.
In honor of the memory of Cpl. Michael E. Thompson
Sent in an 1892-S but shown a Philly?
"When they can't find anything wrong with you, they create it!"
Bright side is your old coin had rim dings and your new acquisition doesn’t
In addition to that, he posted:
“ PCGS and NGC have top quality systems, with videos to record and verify every package that comes and goes; I'd doubt they'd make mistakes like this.”
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
@TomB @MFeld @logger7
Sorry guys, I guess I read into @logger7 follow-up post incorrectly. I edited my post.
I would guess it is Anacs before pcgs or ngc. I don't thing pcgs or ngc would respond with a photo response like that but anacs likely would.
Were they given to a rep at a show or did you actually mail the coins in?
Actually it was ICG. I spoke with them today, they said they are certain I sent them an 1892. I have not had an 1892 p mint coin for a long time. I know what I sent them and it was an 1892-s not an 1892. They entered it as a 92-s when it arrived then this week it becomes an 1892.
It would be nice if you had a record of it being recorded upon receipt as a 92-s. It will cost them 4x more.
I bought it in a group of coins as a deal from a local brick and mortar. I haven't had an 1892 P Morgan for a long time. Yesterday when I called the customer service worker was able to put his hands on the 2 coin submission quickly and compare my coin with the one he had in hand and sent me a side by side picture. They said they were going to call me back, and didn't. When I called today they completely dismissed my concerns.