PCGS Customer Service (Do they ever answer their phones?)

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mrhighgrade
mrhighgrade Posts: 91 ✭✭✭
in Q & A Forum

I just joined their Collectors Club membership and have a couple of questions regarding submitting a couple of Trump coins. I called them yesterday around 11 am EST and got a recording telling me that already reached maximum capacity callback volume.
I called again this morning at 10 am EST and received the same message.
What am I missing here??

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  • Samets
    Samets Posts: 410 ✭✭✭✭
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    Some days are busier than others. I have never had issues getting a callback.

  • mrhighgrade
    mrhighgrade Posts: 91 ✭✭✭
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    It doesn't even allow you to leave a callback number.

  • johnny9434
    johnny9434 Posts: 34,054 ✭✭✭✭✭
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    @mrhighgrade said:
    It doesn't even allow you to leave a callback number.

    i wonder if ya leave it in the voice mail?

  • mrhighgrade
    mrhighgrade Posts: 91 ✭✭✭
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    @johnny9434 said:

    @mrhighgrade said:
    It doesn't even allow you to leave a callback number.

    i wonder if ya leave it in the voice mail?

    It doesn't allow you to leave a vm. They just hang up and tell you to call tomorrow.

  • johnny9434
    johnny9434 Posts: 34,054 ✭✭✭✭✭
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    @mrhighgrade said:

    @johnny9434 said:

    @mrhighgrade said:
    It doesn't even allow you to leave a callback number.

    i wonder if ya leave it in the voice mail?

    It doesn't allow you to leave a vm. They just hang up and tell you to call tomorrow.

    ok got it, ty

  • JBK
    JBK Posts: 17,860 ✭✭✭✭✭
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    Just some ideas....

    1) call earlier than 10AM.

    2) post your questions here and maybe someone will know.

  • mrhighgrade
    mrhighgrade Posts: 91 ✭✭✭
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    @JBK said:
    Just some ideas....

    1) call earlier than 10AM.

    2) post your questions here and maybe someone will know.

    I started calling them around 9:30 am EST and you get a recording telling you that they're closed.
    Basically, I joined their Gold Collectors Club membership for $149.00 over the weekend. It includes four grading vouchers.
    I wasn't sure if they actually mail you these vouchers or can I start submitting immediately. Also, which service tier can I submit under? These would be for some Trump coins.

    Thanks in advance

  • JBK
    JBK Posts: 17,860 ✭✭✭✭✭
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    I'm sure someone here knows. I seem to recall someone saying that the vouchers show up on your account somewhere.

  • Samets
    Samets Posts: 410 ✭✭✭✭
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    Under My Account page, scroll down until you see the "Membership" heading.

  • mrhighgrade
    mrhighgrade Posts: 91 ✭✭✭
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    Where is My Account page?

  • Samets
    Samets Posts: 410 ✭✭✭✭
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    Go to PCGS.com and in the upper right corner you will see "Account":

  • mrhighgrade
    mrhighgrade Posts: 91 ✭✭✭
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    Thanks, I found it. Are these Grading vouchers only for certain tiers?

  • MetroD
    MetroD Posts: 2,568 ✭✭✭✭✭
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    Thanks, I found it. Are these Grading vouchers only for certain tiers?

    From the "FAQS" page, "PCGS Collectors Club" section:

    Source: https://www.pcgs.com/faq> @mrhighgrade said:

  • jt88
    jt88 Posts: 3,564 ✭✭✭✭✭
    edited September 18, 2026 7:44PM
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    @mrhighgrade said:

    @JBK said:
    Just some ideas....

    1) call earlier than 10AM.

    2) post your questions here and maybe someone will know.

    I started calling them around 9:30 am EST and you get a recording telling you that they're closed.
    Basically, I joined their Gold Collectors Club membership for $149.00 over the weekend. It includes four grading vouchers.
    I wasn't sure if they actually mail you these vouchers or can I start submitting immediately. Also, which service tier can I submit under? These would be for some Trump coins.

    Thanks in advance

    No, the vouchers will show up in your account. you go to account info online (your account), then go down you will see Grading Vouchers; click on it you will see how many of them are available. The vouchers are only for regular tier.

  • mrhighgrade
    mrhighgrade Posts: 91 ✭✭✭
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    Thanks gents.

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