PCGS -Fedex delivery problems-delay after delay- Anyone else have problems with Fedex delivery?
rec78
Posts: 5,963 ✭✭✭✭✭
Every time PCGS sends my package by Fedex-there is a delay or two for a few days-is anyone else having this problem?
After my experiences- I no longer trust Fedex .
The tracking says "delivery exception-customer not available"-This is a lie. I have always been home when the package was supposedly attempted to be delivered.
Or "delivery exception-A request was made to change this delivery date"-not true-I never requested to change the delivery date Can PCGS use the PO to return my coins?
4:33 AM
Departed FedEx hub
NEWARK, NJ
4:36 AM
Shipment arriving early
6:36 AM
At local FedEx facility
6:51 AM
On FedEx vehicle for delivery
9:09 AM
Delivery exception
Customer not available or business closed
9:10 AM
Shipment arriving On-Time
Wednesday, 4/15/26
2:41 AM
At local FedEx facility
2:42 AM
On FedEx vehicle for delivery
8:43 AM
Delivery exception
Customer not available or business closed
7:45 PM
Arrived at FedEx hub
Thursday, 4/16/26
5:54 AM
At local FedEx facility
6:20 AM
On FedEx vehicle for delivery
10:02 AM
Delivery exception
A request was made to change this delivery date. -----NOT TRUE.
I don't know how many times they supposedly "try to deliver" before they send them back to PCGS.
Comments
I did a while ago and there delivery and what I paid for. I got a "I could careless" attitude, never went back 😕
I do everything I can to avoid having packages sent to me by FedEx.
They used to be the gold standard, but now, as often as not, the driver doesn't even come to our door, pretending they did; they don't leave a hang-tag, and we've been home all day waiting, but nobody came. Then we can't even change the next day's "delivery," because it's too late. And, yes, nobody gives a damn when I call to complain.
I typically will tell them ahead of time to just drop it off at a drop-off location, and I'll pick it up. It's annoying, but less annoying than "normal."
We live a bit in the boonies; my best guess is that if the driver doesn't have another package to deliver anywhere near us, they just blow us off.
I do not use fedex to mail -my complaint is that PCGS uses fedex and always delays my packages.
Each service seems to depend on regional or local competence. I read a lot of complaints about USPS, but they’re great in my part of Dallas. If I’ve noticed any delays along the way, they seem to occur on the East Coast with the USzPS. With FedEx, they have been a problem for me in the Seattle area. My default service is USPS. I’ve never had a problem with any service that did worse than try my patience.
I've had trouble with having FedEx deliveries going to the wrong address (same town & zip, same street number, same first three letters of street name). I've had to go to the other address to retrieve my stuff, sometimes from the folks there who took it in, sometimes porch-pirating my own stuff when no one was home. Edited to add: And once I waited near the other place and got the driver to give me my package without it going to the other house first.
Perhaps a similar situation is happening for you, and the other folks aren't home for the delivery. Ask FedEx where they think the delivery is going. I get regular email updates, which sometimes say where the deliveries are going.
Collector of Liberty Seated Half Dimes, including die pairs and die states
I have had some issues with FedEx delivering to the street behind me. However, to be fair the people that live at the same house number have the same last name, and the street is also the same as my (and their) last name. So while annoying and inconvenient I can understand why FedEx has misdelivered there. Luckily as it has happened a few times my neighbors are aware and let me know when that happens.
Luckily as I have no confidence in PCGS (poor grading, horrible photos, and nonexistent CS) I do not submit to PCGS so none of my items that were misdelivered were coin related.
My Collection of Old Holders
Never a slave to one plastic brand will I ever be.
The key factor is the last mile or so -- my FedEx is awesome, my UPS sucks, and USPS falls in the middle (my regular courier is great but vacation or weekend replacements are very bad). And the only one of them that sends coins all over the place for me is USPS. They have a Barber quarter that made it to my post office then went back to the regional facility, went to a different city in a different state and now is finally back at the regional facility hopefully heading to my post office again.
I ordered tires from Walmart, shipped by FedEx.
The driver pulled up, brought out three tires, "sign here".
"Where's the other tire ?", I ask him....."It's the FedEx way", he tells me.......
It never showed up.
I would not want any coins delivered by FedEx.
I guess I'm an outlier here, or maybe just lucky compared to others? No problems whatsoever w/FedEx deliveries.
I'm in a suburb of Denver, so I'm basically a hop-skip-jump from Newport Beach FWIW?
Over the last couple of years I've had easily more than 100 packages delivered w/o incident. All have shown up on schedule with the Express saver 2 day option, and all have been brought to the door for signature. The same can be said for USPS sig-packages. They all come to the door to be signed-off.
Over the last 5 weeks I've had 8 FedEx sig-packages delivered no problem. 6 were from PCGS and the others were from GC & CACG.
Of those 6 PC packages, 3 of them were delivered on SUNDAY. Impressive.
I worked briefly in a FedEx express warehouse and learned to never expect a package a day early. Drivers would check delivery due date and if not that day, they didn’t get loaded on the truck.
At least USPS will deliver packages if they arrive early.
My Ebay Store
Priority Mail Express is the only service level that has a specific delivery date and time. There's really no "early" or "late" for anything else.
Like every service things can happen from time to time. I've had packages get stuck in a Fedex black hole for a few weeks and finally emerge unscathed. How or why that happens I have no idea, but it's not like the USPS hasn't send my packages around the country on sight seeing trips unnecessarily either.
Please tell that to PCGS- I don't either, but this is how PCGS sends them.
They don't if you have a PO box.
Leave FedEx a one-star review. Corporations seem to be obsessed with reviews and surveys, so that is probably the best way to get their attention.
For me the solution has been to use their “Hold at Location “ service.
The package is held for me to pick up at a nearby hub thus eliminating driver delivery shenanigans.
For me the hub is 7 or 8 miles away but saves me from having to hang around the house waiting for a delivery driver.
My most recent FedEx experience was beyond amazing:
-- I dropped off the package at 1:55 p.m. Monday April 13 here in Idaho.
-- Recipient in California signed for it at 10:39 a.m. at his print & ship center the next day!
GC sends fedEx, I never had any issues
Mike
My Indians
Dansco Set
I have never had any issues with FedEx.
Another fedex PCGS delivery another FedEx problem-
My latest FedEx complaint:-- I saw that the package was "delivered" according to the tracking.
The Fedex driver did not come to my house for a signature (required) and put my package in my neighbors mail box.
today 9-4-2026.
Hay,PCGS-time to fire Fedex
In the past two weeks, I have had about 15 orders sent from PCGS using FedEx. I don't have any issues. Of course, I need to wait for the delivery.
Any time something is sent to me via Fedex, it gets delivered somewhere else. And often not even close to my address. I think they consider it a job well done if it's within 5 miles.
I ship 500-1000 items a year and will not offer FedEx as a shipping option. They are the worst and when they partnered with USPS for last mile, they were unusable.
Just had a two day FedEx Express delivery sent to me from Miami on MONDAY. I live 16 miles from the sender. It came to Ft. Lauderdale….., spent the day there…..(3 miles from me)…..then left for Memphis last night. Spent the evening in Memphis….back to Ft. Lauderdale this morning, and delivered to me at noon today. So the two day express took four days…to travel 18miles to me. What an inefficient way of doing things….
I bought a preowned $5000 watch a few years ago and made the mistake of having it delivered to my house instead of my UPS Store mailbox. I live at 12 E Main St. they apparently tried to deliver it to 12 W Main St, which is a fenced in empty lot. I’m skipping most of the details, but they just make FedEx look worse.
Have them deliver to a FedEx Office, or get a UPS box which eliminates the problem
I have had that problem so many times with FedEx. I am home waiting for a package, it never shows, but I get an email update that the driver tried to deliver but customer was not home. Totally untrue. The first time it happened, I shrugged it off, but it has happened so many times since.
The second time it happened I went to the nearby FedEx pickup point to complain. The FedEx guy behind the counter begged me to please not report the driver. I should have, but I didn't. Surprise, the problem continued. About a month ago, it happened again. I called FedEx said they told me the driver would be disciplined. He did the same thing the next day.
Please PCGS, drop FedEx.
Complete Set of Chopmarked Trade Dollars
Carson City Silver Dollars Complete 1870-1893http://www.pcgs.com/setregistry/showcase.aspx?sc=2722"
Im in NJ, never had an issue with Fedex with pcgs, maybe just lucky though.
Only issue, signature required.. they leave it at the front door without a signature. Several thousands $$$ ...
For larger, bulkier items, ebay FedEx ground has become known for zapping shippers with significant charges a couple weeks after delivery, even for accurately measured and weighted packages.
Last week I expected a silver shipment. Got email from vendor saying package was delivered. It wasn’t delivered to my address. I opened an investigation. That evening I got a call from the FedEx driver saying he got mixed up and mis- delivered to the bakery next door. I told him the real dough does not go to the doughnut shop.
That in itself seems to be an issue
I stopped Fed-X deliveries when they started insisting on scanning my driver license for proof.
I don't want them to have all that information, who knows what they do with it and with whom they would share it with
Mike
My Indians
Dansco Set
Sounds like a great way to see the sites ,if we could only package ourselves for the trip with the item.
Normally fedex is decent in this area. but lately had a few ebay items I sent fedex get stalled in several locations for days or mis shipped , put on wrong truck, etc.
Here at my office, I have had a few instances in past, where the person (usually a fill in, or not normal carrier) simply state person not available and snap picture of outside foor but never actually stop at the building and come in.
My regular driver who often, will circle back by later during my normal operating hours, told me thier bonus is paid on a percentage of actual deliveries? The more closer to 100% the better it is
Every company has their issues. When you handle millions of packages, a small percentage of them will have incidents, and those are the ones you hear about. Not the 98-99% that get delivered just fine.
Pass on fed ex, the rest theres no real issues
My last two Fed ex deliveries were a minor disaster. Both were during this Summer and both were delivered to the wrong address. Luckily, they were addresses in my neighborhood and
I was able to recognize the houses from the delivery photo. I just went there and got them.
GC always sent my coins by US mail. Never by FedEx.
On GC,You get to pick what service to use your choice at checkout
Mike
My Indians
Dansco Set
I had a fedex package from polly c gilmore that i could not redirect since i knew noone was going to be at the house when it was scheduled to arrive.
They will try again on Tuesday. I wish that regular customer recipients could pick these up at fedex like the post office.
BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore, Nickpatton, Namvet69,...
@ProofCollection: Within the past two years, I would say that only about 60% of my FedEx deliveries have been problem-free.
@oih82w8: Some dealers do not permit packages they ship by FedEx to be picked up at the FedEx office. I had a long phone call with another major dealer about a month ago who explained that they have been ripped off in the past having packages designated for pickup at a FedEx office. Therefore, they will only deliver to residences.
Complete Set of Chopmarked Trade Dollars
Carson City Silver Dollars Complete 1870-1893http://www.pcgs.com/setregistry/showcase.aspx?sc=2722"
If you go over $10K they force you to use Fedex (unless you want the 30+ day registered route with the additional 3x shipping fees). I porously try to stay under on every shipment now just to ensure I can still request and receive competent reasonably priced service. RGDS!
The whole worlds off its rocker, buy Gold™.
BOOMIN!™
Wooooha! Did someone just say it's officially "TACO™" Tuesday????
Retiring at 55, what day is today?
I had something expensive shipped to a FedEx Hub in January.
1.5 hrs before I got there, someone wearing a medical mask with an ID with my name on it picked up the package.
It was covered by insurance, but was still very stressful.
I had some issues with them as well. I noticed 2 of the 3 an attitude about it was built into it. Lose the attitude part 😒
PCGS is the one who prevents that.
All comments reflect the opinion of the author, even when irrefutably accurate.
That's amazing. That has to be either an inside job or you've been hacked. How would they know it was there?
All comments reflect the opinion of the author, even when irrefutably accurate.
Fortunately tracking has usually been good so you know (approximately) when to expect it. I was stopping by a coin shop that I do regular business with and they'd left a monster box of silver eagles in the shipping cardboard outside near the door! Anyone could have taken it and they were lucky no one did. I think the shipper was ups.
On Fed-ex zapping you with extra charges 2 weeks after the shipment arrived I filed a complaint with the state and got this:
Ms. Scarlett-Black: "Please allow this letter to respond to the complaint regarding the shipments traveling under FedEx tracking nos. 382711563106 and 875506998201. Please be advised that eBay merchants who use eBay’s discounted shipping program receive discounted FedEx rates. eBay then bills those discounted rates to their merchants and eBay collects payment from its merchants. FedEx is not involved in either the billing or payment transaction. Therefore, any shipping credit owed to an eBay merchant or any request for adjustments is the responsibility of eBay. Additionally, FedEx provides an estimated shipping charge based on the information provided at the time of tender. The Shipment Receipt provides the following language: The estimated shipping charge may be different than the actual charges for your shipment. Differences may occur based on actual weight, dimensions, and other factors. Consult the applicable FedEx Service Guide or the FedEx Rate Sheets for details on how shipping charges are calculated. "
Thank you. Sincerely, Wendy Kuhta Sr. Paralegal Specialist
I've complained to Fed-Ex about their high charges for ground and all their add-ons and sometimes they'll rebate something.
Not at all delivery on time in my beautiful Ruby Red PCGS container.
The only way I get close to expected service out of Fedex, is to select the “Deliver to Alternate Location” and select my local Walgreens pharmacy. They are on a regularly scheduled route, and the clerk asks for ID even though she knows me and knows I am picking up coins. They get captured on camera when a delivery is dropped off, in case they suddenly “lose” the shipment.
Much better than the time Fedex, who in my area uses contract delivery idiots who rent uhaul trucks to deliver their Fedex packages, signed for my CC coins then threw the PCGS box in the snowbank beside the front door. The coins lay in the snow for a week, with PCGS telling me it was my responsibility to deal with FEDEX and to file a police report for the “stolen” shipment.
When the snow melted, I found the coins that I miraculously signed for from Kentucky, where I was located when the FEDEX idiot signed my name and threw the box in the North Carolina snow