Had an Unfortunate Disagreement with a Mint Representative On the Phone Yesterday
jfriedm56
Posts: 3,107 ✭✭✭✭✭
So the Mint’s Loyalty Program states that after 3 Mint products have been purchased and shipped, and you meet the requirements for the loyalty program, your remaining purchases for the year will include free shipping. Savings of now $9.95 for each shipment.
I’ve now purchased 5 shipments and was still charged the shipping cost. I called last Monday and was assured by a rep. that these would be reversed once the 5th order was shipped. Call back when number 5 is shipped and they deduct the 2 orders of $9.95.
Long story short is the 5th order shipped and wanted to see if that the shipping charges were reversed. The new representative tells me that because I ordered these before the 3rd order shipped, they were ineligible for free shipping.
We went around and around for 10 or 15 minutes and I finally said to her she didn’t know her own policy and I needed to speak to a manager. Well that was an on hold experience for 20 minutes (deliberately) and finally talked to a supervisor who clearly knew the policy.
Everything was cleared up and he assured me that all charges would be reversed and future shipping costs would be $0. And they will have a meeting with their representatives to clear up any confusion on their part.
Thanks for reading this and letting me vent a bit of my frustration.
Anyone else have a difficult experience dealing with a Mint employee?
Zack.
Comments
Good job Zack.
Fight the power!
Yes, I recently went through a nightmare of an experience - they used to be much more competent. I think they've been Doged!
I've seen the mint employees at ANA shows and the ones I saw looked like they didn't like their work nor were interested in friendly customer service. Probably a stressful job.
But they all got a free July 4th Privy quarter!
they are probably tired. they have a lot to do.
fyi. they are real government employees. the phone reps are contractors
if there was an exception made
those sales counter people aren't permitted to buy HHL items. something like where they were giving a quarter for buying a hhl item would mean they were shut out.
or perhaps they can't buy any. see them in pittsburgh? ask
Looks like we got a little sidetracked. Anyone else have a similar experience that I had?
Yes, I had a similar experience and was told the same, that since mine were not shipped yet they did not count toward the 3 purchase total. I had 9 orders that should have been free.
Mine was not reversed. If yours was you are fortunate.
i didn't have a mint rep problem like that. the closest was when, like you, i was charged shipping when I shouldn't have
They were wrong. Their policy clearly states that after 3 orders are shipped and you are enrolled in their loyalty program, all future orders are with free shipping. Plain and simple.
and I even got a welcome email from the mint
" that since mine were not shipped yet they did not count toward the 3 purchase total. "
The key is that mine were "not shipped yet".
The rep I dealt with said the same thing. Because I had purchased more coins before the 3rd order had shipped she told me I was ineligible for free shipping. After talking with her supervisor, he told me she was wrong about the policy. He said,” Every order includes free shipping once the 3rd order ships.”
You needed to talk to a supervisor/ manager. Just read the 4 bullets on the Mint’s website under Loyalty Program.
Zack.
You were lucky. The supervisor was wrong.
Here is what the website says. It is pretty clear:
Place three orders within the calendar year to receive free budget shipping. **Once all three orders have shipped, the discount will apply to all future orders **placed in the same year and shipped within the U.S.
My 3rd purchase hadn’t shipped when I ordered 2 more orders. Once the 3rd shipped, the 2 new orders had the shipping charges reversed. What don’t you get.
4 bullets from the United States Mint web site.
The supervisor was not wrong. You are mistaken.
jfriedm56 Posts: 3,106 ✭✭✭✭✭ August 15, 2026 4:24PM
Like the Rolling Stones “Thick as a Brick “. You definitely make yourself look and sound stupid.
Can I report to PCGS moderator about your stupidity and harassment? Keep it up cause it’s going to happen
What’s gotten into you?
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
If you complain loudly enough, some businesses will give you what you're whining about even if it's not in alignment with their terms in order to get you to go away.
Most everybody knows this.