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PCGS Customer service line. And an Charlotte I used to have.
Spud2020
Posts: 106 ✭✭✭✭
I have been having problems with a password change for my account and have issues that need resolved with customer service. Every time I call, early in the morning or later, the call center says it is filled up for the day. I have sent emails and have yet to have a response. Here is a pretty coin I used to own.
8
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I called the PCGS line at 2 minutes after it opened yesterday. It took my phone # and said they would call back. They never called.
Sadly not uncommon
https://forums.collectors.com/discussion/1052302/pcgs-customer-service
Superb collections are built more by omission than by addition.
I called on Tuesday & Wednesday mornings. I got a call back in the evening yesterday (6pm EDT)
They must be totally swamped. If their subs are as backed up as they appear, CS must be similarly busy.
It seems they are having a hard time scaling to meet current demand, which could be a good sign for the hobby/industry, but obviously bad for us collectors individually.
I got another, separate, call from CS an hour ago. I guess yesterday’s call back was in response to Tuesday. Hopefully they can address my issue!
I did the same thing today. No return call.
Student of numismatics and collector of Morgan dollars
Successful BST transactions with: Namvet Justindan Mattniss RWW olah_in_MA
Dantheman984 Toyz4geo SurfinxHI greencopper RWW bigjpst bretsan MWallace logger7 JWP BruceS bigjpst
JWP PROMETHIUS88
time to employ AI agents, at least to resolve the basic stuff and free up the humans to resolve the more complex issues
I think this happened to me twice now I don’t call anymore. I email them instead; some got reply and some got ignored.