PCGS barcode and NFC check is not working on some coins with PCGS Gold Shield
jt88
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Recently, I found out that both barcode and NFC check are not working using the PCGS app on many PCGS graded coins, and I got couple return requests because of that. I checked 40 to 50 coins that are on my desk that from different auction houses, all of them barcode check is not working and 12 NFC check is not working. I have already sent 12 of the coins back to PCGS for re-holder recently because of NFC problem. Today I got another return request from a buyer on another coin because of the NFC issue. From now on I will check NFC to make sure it works when I receive them from PCGS grading or auction house. I think you guys should do the same. In case someone don't know what is NFC; here is the link from PCGS on Groundbreaking NFC Technology. If you can see the green message when you check that means NFC is working otherwise it is not working. https://www.pcgs.com/news/groundbreaking-nfc-technology-included-in-all-holders
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I want to make sure people understand not all the PCGS Gold Shield has NFC feature. PCGS Gold Shield was unveiled as a replacement for PCGS Secure and began implementation in January 2018. NFC came out on October 2020. But barcode should work as it is a mature technology.
I have a considerable amount of skepticism over some return requests due to barcodes. nfc? maybe
I had a problem with my 2023 sovereign back in 2023, I sent it back to be fixed and by the time it got back to PCGS, the system was recognizing it…
Sometimes it’s just a system issue that will fix itself, eventually
I still ended up getting the coin reholdered…
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Thanks, I believe this is good information for everyone.
@jt88,
Hope you do not mind a question, but I am curious.
Let's assume the 12 'coins/holders' you sent to PCGS for reholder due to the NFC issue are authentic. IOW, the 'coins/holders' were legit, and the failure to verify was a PCGS 'problem/mistake'.
Do you pay for the reholders, or does PCGS cover the costs?
good question.
nowadays part of the QA check needs to include the nfc working
I don't know yet but I am sure and hope PCGS will do the right thing, but anyway I need the TV so if I end up have to pay for the holder that's fine with me because I want the TV. I will report back when I get my coins back.
When you use PCGS App to check your coin using NFC, the first photo showed NFC worked with green message; the second photo showed it is not working.
I have quite a few recently graded coins where the NFC does not function. Not
to mention some that had NO TV even taken of the coin. In addition, many of my newer slab coins (around 25% of them) that spiderweb crack for no reason and need to be reholdered already….😐
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Just highlighting these customer concerns.
1) Source of Customer Feedback: PCGS Forum (Social Media)
2) Customers Providing Feedback: @jt88, @PeakRarities
3) Category of Feedback: Customer-Flagged Quality Issues
~ barcode scan not functioning after customer receipt;
~ NFC verification not functioning after customer receipt;
~ and, "spiderweb" cracks in "newer" holders after customer receipt.
4) Recommended Action: Forward concerns to the appropriate internal party for further investigation.
Thank you, kind sir.
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Some extra tags to make sure this is noted.
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It is very important that the coin and holder be in good condition because many of the buyers are well-educated collectors, and they don't want to buy a coin then ending up to send them back for re-holder. They would rather the seller take care of this before they buy.