Home› U.S. Coin Forum

How many hours per work day are the phones answered at PCGS.

SwampboySwampboy Posts: 13,216 ✭✭✭✭✭
edited January 15, 2026 12:25PM in U.S. Coin Forum

From recent experience I'd say 3 or less. Leaving a voicemail or a call back # is not available from before noon to closing PST.
Any email inquiries are answered by a bot.
I guess I can blame it on FUN but the chances of me re-upping my platinum membership are zero.

.....update
PCGS replied and I thank customer service for that

"Inspiration exists, but it has to find you working" Pablo Picasso

Comments

  • 1tommy1tommy Posts: 3,035 ✭✭✭✭✭

    It has been 3 years since I felt like you, and I have not sent in one coin in all that time. I feel so much better and the next step is to delete all my registry sets. They still will not care. Sad times and sure miss the old pcgs........

    https://youtube.com/watch?v=UayFm2yCHV8
    I used to be famous now I just collect coins.


    Link to My Registry Set.

    https://pcgs.com/setregistry/quarters/washington-quarters-specialty-sets/washington-quarters-complete-variety-set-circulation-strikes-1932-1964/publishedset/78469

    Varieties Are The Spice Of LIFE and Thanks to Those who teach us what to search For.
  • logger7logger7 Posts: 9,515 ✭✭✭✭✭

    More cost cutting by corporate, I'm seeing it in many sectors, especially the usps.

  • pcgs_socialpcgs_social Posts: 90 mod

    Hi! We're sorry to hear you've had a hard time reaching us. Much of our team is indeed away at FUN this week. For the fastest assistance, please submit a Support Form here: https://www.pcgs.com/contactus.

    Isa (she/her)
    PCGS Marketing

  • LakesammmanLakesammman Posts: 17,644 ✭✭✭✭✭

    While unrelated, the line for PCGS submissions at FUN was 1.5 hours yesterday!

    There were no lines at ICG. :wink:

    "My friends who see my collection sometimes ask what something costs. I tell them and they are in awe at my stupidity." (Baccaruda, 12/03).I find it hard to believe that he (Trump) rushed to some hotel to meet girls of loose morals, although ours are undoubtedly the best in the world. (Putin 1/17) Gone but not forgotten. IGWT, Speedy, Bear, BigE, HokieFore, John Burns, Russ, TahoeDale, Dahlonega, Astrorat, Stewart Blay, Oldhoopster, Broadstruck, Ricko, Big Moose, Cardinal.
  • SwampboySwampboy Posts: 13,216 ✭✭✭✭✭
    edited January 9, 2026 10:57AM

    @pcgs_social said:
    Hi! We're sorry to hear you've had a hard time reaching us. Much of our team is indeed away at FUN this week. For the fastest assistance, please submit a Support Form here: https://www.pcgs.com/contactus.

    Thanks for your reply.
    There's no place on any form to get ask the question where are the vouchers I paid for. I have asked that question several times via the Forms and the reply I get is fill out another form.

    p.s. I've been a PCGS member since 2006

    "Inspiration exists, but it has to find you working" Pablo Picasso

  • World67World67 Posts: 13,088 ✭✭✭✭✭

  • TwoSides2aCoinTwoSides2aCoin Posts: 44,962 ✭✭✭✭✭

    Where is HRH when you need him ?

    ``https://ebay.us/m/KxolR5

  • BarberianBarberian Posts: 4,643 ✭✭✭✭✭

    @Swampboy said:

    @pcgs_social said:
    Hi! We're sorry to hear you've had a hard time reaching us. Much of our team is indeed away at FUN this week. For the fastest assistance, please submit a Support Form here: https://www.pcgs.com/contactus.

    Thanks for your reply.
    There's no place on any form to get ask the question where are the vouchers I paid for. I have asked that question several times via the Forms and the reply I get is fill out another form.

    p.s. I've been a PCGS member since 2006

    That's another issue I have with them. I've had problems applying my vouchers for grading. Being close to the end of my subscription year, it caused me to drive 500 miles to the Sarasota coin show to make a submission and use up my vouchers only to find out that PCGS and NGC were not at that show like the promoter had advertised. So, I had to send a shipment of coins to PCGS via registered mail.

  • Cranium_Basher73Cranium_Basher73 Posts: 3,694 ✭✭✭✭✭

    Throw a coin enough times, and suppose one day it lands on its edge.

  • lermishlermish Posts: 4,560 ✭✭✭✭✭

    @TwoSides2aCoin said:
    Where is HRH when you need him ?

    Holding court at his booth in Orlando.

    chopmarkedtradedollars.com

  • ChrisH821ChrisH821 Posts: 7,021 ✭✭✭✭✭

    When you log into your account online, go to "My account", scroll down and you should see "Grading vouchers", with hopefully "1 Available" under it. Click on that and it should show you how many coins that voucher is good for.
    Does your account show that?

    Collector, occasional seller

  • CoinobsessedCoinobsessed Posts: 143 ✭✭✭✭

    I called multiple times over multiple days and gave up. I just caught up with them at the show.

  • MsMorrisineMsMorrisine Posts: 38,673 ✭✭✭✭✭

    how many customer service agents are at fun again?

  • pcgs_socialpcgs_social Posts: 90 mod

    just sent you a DM, swampboy

    Isa (she/her)
    PCGS Marketing

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Format
SpoilerCodeQuote
Heading 2Heading 1
Emoji
:):D:(;):/:o:s:p:'(:|B):#:*<3o:)>:)
Url
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file
Home • U.S. Coin ForumComment As ...