@raycyca said:
Thanks Mitch. I WOULD agree to those terms.
let's rehash
what $ amount would you take to be satisfied and end everything?
What difference does that make? The forum doesn’t get to decide how to resolve the situation.
it's not nosy
it's a public record
then maybe someone who pcgs is not ignoring can broker the deal
CU likely does around $100 million in annual revenue, with roughly a third of that coming from PCGS. Is it really worth the couple-hundred-dollar difference—and the public goodwill it risks—to keep dragging this out? Wouldn’t it make more sense to just resolve it quickly and avoid tying up the time and attention of half a dozen CU employees for months?
I’ve had several frustrating experiences trying to recover less than $200 I was owed by PCGS, and it’s genuinely puzzling. It never ceases to amaze me how often mid-sized or even large companies treat nickels like they’re manhole covers. CU isn’t unique in this, but I'll never understand it.
I don't think anyone is spending any time on it
I don't think the CEO or the like is personally handling it but every time that op calls into the customer service center that's time and attention. Every time he asks for an escalation that's more time and attention.
It's definitely not on anybody's radar on a daily basis but this must have been discussed/emailed about/reviewed/etc multiple times by multiple people over the months. I had a very similar circumstance last year and I can tell you that there were dozens of touch points by PCGS employees over the course of several months. And every single touchpoint cost PCGS something.
@raycyca said:
Thanks Mitch. I WOULD agree to those terms.
let's rehash
what $ amount would you take to be satisfied and end everything?
What difference does that make? The forum doesn’t get to decide how to resolve the situation.
it's not nosy
it's a public record
then maybe someone who pcgs is not ignoring can broker the deal
CU likely does around $100 million in annual revenue, with roughly a third of that coming from PCGS. Is it really worth the couple-hundred-dollar difference—and the public goodwill it risks—to keep dragging this out? Wouldn’t it make more sense to just resolve it quickly and avoid tying up the time and attention of half a dozen CU employees for months?
I’ve had several frustrating experiences trying to recover less than $200 I was owed by PCGS, and it’s genuinely puzzling. It never ceases to amaze me how often mid-sized or even large companies treat nickels like they’re manhole covers. CU isn’t unique in this, but I'll never understand it.
I’ve seen the same thing at multiple places. Companies will spend millions like it’s nothing but your low dollar refund becomes a drawn out painful experience.
That's how they have millions to spend on nothing. Pennywise and dollar foolish. Tripping over dollars in order to save pennies.
First nothing was said EVER to PCGS about taking ANY other actions or threating them for any purpose! They just simply stopped communicating after I was offered $2150 on 29 Apr 25. I told them that Mr. Atkins stated I should be compensated for $2600 for the coin because the error was made on their part. Since 16 Mar 25 there have been no 1965 Kennedy's in MS 67 for sale anywhere. They just dropped the situation like a hot potato.
On 15 May 25 I received an email from Araceli stating that she has emphasized the urgency of this matter and requested a review of this matter and requested a prompt review. As soon as I receive information, I will be in touch with you directly to discuss the next steps.
That's the last time I heard from anyone at PCGS. On 5 Mar 25 I received an email from Hy. I was informed that they processing the request for vouchers in the amount of $150 which is the amount owed due to the extremely long time it was taking for an express order. I got the letter about 2 weeks later but there were no vouchers, only the letter stating they were issuing the vouchers. I heard back from Stephanie Diaz on 28 Mar 25 stating that I would be reissued the vouchers for $150. I still have not received the vouchers for $150.
Another area of concern is that I requested that each coin have a pedigree be entered on each coin. That was also NOT done. And lastly they were supposed to re-look at the 1982-P. It was in an MS 67 holder. I thought this coin should have been regraded and Justin Atkins stated that he would personally bring it down to the grading room and have the graders review the grade again. That never happened. In sum here are the points that SHOULD have happened as requested for this submission:
1. I should be re-imbursed the $2600 that Justin Atkins and I agreed.
2. I should be re-imbursed the $150 for the over-charge on the grading service
3. The 1982-P should be re-evaluated for an upgrade
4. The coins should have the pedigree added to the coins as requested on the submission paperwork
Am I asking /expecting too much? Or I would settle for a check for $2350, have the original coin back, add the pedigree and regrade the 1982-P Kennedy half dollar.
You only live life once, enjoy it like it's your last day. It just MIGHT be!
@raycyca said:
First nothing was said EVER to PCGS about taking ANY other actions or threating them for any purpose! They just simply stopped communicating after I was offered $2150 on 29 Apr 25. I told them that Mr. Atkins stated I should be compensated for $2600 for the coin because the error was made on their part. Since 16 Mar 25 there have been no 1965 Kennedy's in MS 67 for sale anywhere. They just dropped the situation like a hot potato.
On 15 May 25 I received an email from Araceli stating that she has emphasized the urgency of this matter and requested a review of this matter and requested a prompt review. As soon as I receive information, I will be in touch with you directly to discuss the next steps.
That's the last time I heard from anyone at PCGS. On 5 Mar 25 I received an email from Hy. I was informed that they processing the request for vouchers in the amount of $150 which is the amount owed due to the extremely long time it was taking for an express order. I got the letter about 2 weeks later but there were no vouchers, only the letter stating they were issuing the vouchers. I heard back from Stephanie Diaz on 28 Mar 25 stating that I would be reissued the vouchers for $150. I still have not received the vouchers for $150.
Another area of concern is that I requested that each coin have a pedigree be entered on each coin. That was also NOT done. And lastly they were supposed to re-look at the 1982-P. It was in an MS 67 holder. I thought this coin should have been regraded and Justin Atkins stated that he would personally bring it down to the grading room and have the graders review the grade again. That never happened. In sum here are the points that SHOULD have happened as requested for this submission:
1. I should be re-imbursed the $2600 that Justin Atkins and I agreed.
2. I should be re-imbursed the $150 for the over-charge on the grading service
3. The 1982-P should be re-evaluated for an upgrade
4. The coins should have the pedigree added to the coins as requested on the submission paperwork
Am I asking /expecting too much? Or I would settle for a check for $2350, have the original coin back, add the pedigree and regrade the 1982-P Kennedy half dollar.
@PCGS_Hy - from what I’ve seen, you’ve been extremely responsive and helpful to numerous forum members here.
If what @raycyca posted above is incorrect, I think it would be good for the forum and for PCGS for the other side of the story to be posted to this thread. But on the other hand, if, in essence, he has fairly summarized the events that have occurred, I implore someone at PCGS to resolve this long-standing issue without further delay.
Currently, you have a very unhappy, frustrated customer and this situation is a bad look for PCGS.
Thank you for your consideration in this matter.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I always circle back on the fact the OP was blocked by at least one employee of PCGS.
Imagine what that would take. To block someone from emailing or contacting you.
I suppose that'll just remain a mystery as to why and the circumstances that would lead up to that happening.
@OnBendedKnee said:
I always circle back on the fact the OP was blocked by at least one employee of PCGS.
Imagine what that would take. To block someone from emailing or contacting you.
I suppose that'll just remain a mystery as to why and the circumstances that would lead up to that happening.
With some it takes very little. It would not be surprising if someone does not want to deal with it even if they are at fault.
@OnBendedKnee said:
I always circle back on the fact the OP was blocked by at least one employee of PCGS.
Imagine what that would take. To block someone from emailing or contacting you.
I suppose that'll just remain a mystery as to why and the circumstances that would lead up to that happening.
I understand why many in upper management for large companies with hundreds of thousands of customers would not want to be repeatedly contacted by a disgruntled customer.
@OnBendedKnee said:
I always circle back on the fact the OP was blocked by at least one employee of PCGS.
Imagine what that would take. To block someone from emailing or contacting you.
I suppose that'll just remain a mystery as to why and the circumstances that would lead up to that happening.
I understand why many in upper management for large companies with hundreds of thousands of customers would not want to be repeatedly contacted by a disgruntled customer.
Companies without customer focus lack the leadership and direction to establish processes and empower employees to resolve issues in an efficient manner.
@raycyca said:
First nothing was said EVER to PCGS about taking ANY other actions or threating them for any purpose! They just simply stopped communicating after I was offered $2150 on 29 Apr 25. I told them that Mr. Atkins stated I should be compensated for $2600 for the coin because the error was made on their part. Since 16 Mar 25 there have been no 1965 Kennedy's in MS 67 for sale anywhere. They just dropped the situation like a hot potato.
On 15 May 25 I received an email from Araceli stating that she has emphasized the urgency of this matter and requested a review of this matter and requested a prompt review. As soon as I receive information, I will be in touch with you directly to discuss the next steps.
That's the last time I heard from anyone at PCGS. On 5 Mar 25 I received an email from Hy. I was informed that they processing the request for vouchers in the amount of $150 which is the amount owed due to the extremely long time it was taking for an express order. I got the letter about 2 weeks later but there were no vouchers, only the letter stating they were issuing the vouchers. I heard back from Stephanie Diaz on 28 Mar 25 stating that I would be reissued the vouchers for $150. I still have not received the vouchers for $150.
Another area of concern is that I requested that each coin have a pedigree be entered on each coin. That was also NOT done. And lastly they were supposed to re-look at the 1982-P. It was in an MS 67 holder. I thought this coin should have been regraded and Justin Atkins stated that he would personally bring it down to the grading room and have the graders review the grade again. That never happened. In sum here are the points that SHOULD have happened as requested for this submission:
1. I should be re-imbursed the $2600 that Justin Atkins and I agreed.
2. I should be re-imbursed the $150 for the over-charge on the grading service
3. The 1982-P should be re-evaluated for an upgrade
4. The coins should have the pedigree added to the coins as requested on the submission paperwork
Am I asking /expecting too much? Or I would settle for a check for $2350, have the original coin back, add the pedigree and regrade the 1982-P Kennedy half dollar.
@PCGS_Hy - from what I’ve seen, you’ve been extremely responsive and helpful to numerous forum members here.
If what @raycyca posted above is incorrect, I think it would be good for the forum and for PCGS for the other side of the story to be posted to this thread. But on the other hand, if, in essence, he has fairly summarized the events that have occurred, I implore someone at PCGS to resolve this long-standing issue without further delay.
Currently, you have a very unhappy, frustrated customer and this situation is a bad look for PCGS.
Thank you for tagging me in @MFeld. @Raycyca I believe someone has already gotten in touch with you now, but if not, you will be recieveing a call or email shortly. I am going to close this thread while the issue is being resolved. I hope everyone has a wonderful day!
Comments
I don't think the CEO or the like is personally handling it but every time that op calls into the customer service center that's time and attention. Every time he asks for an escalation that's more time and attention.
It's definitely not on anybody's radar on a daily basis but this must have been discussed/emailed about/reviewed/etc multiple times by multiple people over the months. I had a very similar circumstance last year and I can tell you that there were dozens of touch points by PCGS employees over the course of several months. And every single touchpoint cost PCGS something.
chopmarkedtradedollars.com
That's how they have millions to spend on nothing. Pennywise and dollar foolish. Tripping over dollars in order to save pennies.
First nothing was said EVER to PCGS about taking ANY other actions or threating them for any purpose! They just simply stopped communicating after I was offered $2150 on 29 Apr 25. I told them that Mr. Atkins stated I should be compensated for $2600 for the coin because the error was made on their part. Since 16 Mar 25 there have been no 1965 Kennedy's in MS 67 for sale anywhere. They just dropped the situation like a hot potato.
On 15 May 25 I received an email from Araceli stating that she has emphasized the urgency of this matter and requested a review of this matter and requested a prompt review. As soon as I receive information, I will be in touch with you directly to discuss the next steps.
That's the last time I heard from anyone at PCGS. On 5 Mar 25 I received an email from Hy. I was informed that they processing the request for vouchers in the amount of $150 which is the amount owed due to the extremely long time it was taking for an express order. I got the letter about 2 weeks later but there were no vouchers, only the letter stating they were issuing the vouchers. I heard back from Stephanie Diaz on 28 Mar 25 stating that I would be reissued the vouchers for $150. I still have not received the vouchers for $150.
Another area of concern is that I requested that each coin have a pedigree be entered on each coin. That was also NOT done. And lastly they were supposed to re-look at the 1982-P. It was in an MS 67 holder. I thought this coin should have been regraded and Justin Atkins stated that he would personally bring it down to the grading room and have the graders review the grade again. That never happened. In sum here are the points that SHOULD have happened as requested for this submission:
1. I should be re-imbursed the $2600 that Justin Atkins and I agreed.
2. I should be re-imbursed the $150 for the over-charge on the grading service
3. The 1982-P should be re-evaluated for an upgrade
4. The coins should have the pedigree added to the coins as requested on the submission paperwork
Am I asking /expecting too much? Or I would settle for a check for $2350, have the original coin back, add the pedigree and regrade the 1982-P Kennedy half dollar.
Unfortunately there are some who are penny wise and dollar foolish . Winning the battle but losing the war is not a good strategy.
if you get 2350 for a coin, then you don't get that coin back
@PCGS_Hy - from what I’ve seen, you’ve been extremely responsive and helpful to numerous forum members here.
If what @raycyca posted above is incorrect, I think it would be good for the forum and for PCGS for the other side of the story to be posted to this thread. But on the other hand, if, in essence, he has fairly summarized the events that have occurred, I implore someone at PCGS to resolve this long-standing issue without further delay.
Currently, you have a very unhappy, frustrated customer and this situation is a bad look for PCGS.
Thank you for your consideration in this matter.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
I always circle back on the fact the OP was blocked by at least one employee of PCGS.
Imagine what that would take. To block someone from emailing or contacting you.
I suppose that'll just remain a mystery as to why and the circumstances that would lead up to that happening.
With some it takes very little. It would not be surprising if someone does not want to deal with it even if they are at fault.
Sometimes you do, I got my coin back once (in a lower grade) plus a cash payout. You can make it part of the negotiation.
http://ProofCollection.Net
I understand why many in upper management for large companies with hundreds of thousands of customers would not want to be repeatedly contacted by a disgruntled customer.
Companies without customer focus lack the leadership and direction to establish processes and empower employees to resolve issues in an efficient manner.
http://ProofCollection.Net
Can anyone assist?
Thank you.
@PCGS_Hy
@pcgs_education
@PCGS_Marketing
@PCGS_Moderator
@HeatherBoyd
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Thank you for tagging me in @MFeld. @Raycyca I believe someone has already gotten in touch with you now, but if not, you will be recieveing a call or email shortly. I am going to close this thread while the issue is being resolved. I hope everyone has a wonderful day!
Heather Boyd
PCGS Senior Director of Marketing