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Update on an EXPRESS order that's OVER 80 business days at PCGS UPDATE #3

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  • SanddollarSanddollar Posts: 233 ✭✭✭

    @blitzdude said:

    Sounds like an issue with your CC company not PCGS. Pehaps it's time to shop for a new one? RGDS!

    This. I think many of us here secretly suspected it was a payment issue. PCGS won't and shouldn't ship back coins that have been "paid" for either on expired or fraudulent credit card(s).
    I'd imagine PCGS doesn't have the time or manpower to deal with the OP's banking issues although as suggested above, it would be nice if the submitter was somehow notified of the issue so they could then resolve it on their end.

  • ProofCollectionProofCollection Posts: 6,599 ✭✭✭✭✭

    @Sanddollar said:

    @blitzdude said:

    Sounds like an issue with your CC company not PCGS. Pehaps it's time to shop for a new one? RGDS!

    This. I think many of us here secretly suspected it was a payment issue. PCGS won't and shouldn't ship back coins that have been "paid" for either on expired or fraudulent credit card(s).
    I'd imagine PCGS doesn't have the time or manpower to deal with the OP's banking issues although as suggested above, it would be nice if the submitter was somehow notified of the issue so they could then resolve it on their end.

    Clearly neither of you read this thread or the linked thread.

  • BANNEDBANNED Posts: 7,428 ✭✭✭✭✭

    Interesting read.

  • SanddollarSanddollar Posts: 233 ✭✭✭

    @ProofCollection said:

    @Sanddollar said:

    @blitzdude said:

    Sounds like an issue with your CC company not PCGS. Pehaps it's time to shop for a new one? RGDS!

    This. I think many of us here secretly suspected it was a payment issue. PCGS won't and shouldn't ship back coins that have been "paid" for either on expired or fraudulent credit card(s).
    I'd imagine PCGS doesn't have the time or manpower to deal with the OP's banking issues although as suggested above, it would be nice if the submitter was somehow notified of the issue so they could then resolve it on their end.

    Clearly neither of you read this thread or the linked thread.

    Clearly.

  • blitzdudeblitzdude Posts: 6,235 ✭✭✭✭✭

    @ProofCollection said:

    @blitzdude said:

    @ProofCollection said:

    @ProofCollection said:
    I have an interesting but less egregious situation. My express order was entered into PCGS system on 3/5. Two days ago (3/11) they went "Grades Ready" and "Images Ready" but still show "In Process:"
    It's so maddening. If there was an accounting hold it would say so. They know the grades, they just won't tell me. Or ship them to me. They had the coins graded in a fantastic 6-days. But since then radio silence. They specialize in torture I think.

    UPDATE:
    So evidently, sometimes when there's an accounting hold, they don't bother to tell you any more. There is a problem with the processing of credit cards, see this:
    https://forums.collectors.com/discussion/1109448/pcgs-declined-credit-cards-anyone-else-having-a-problem

    The credit card problem is still an issue. Yesterday I actually got the notice about a different order so I called in, they told me to call my credit card company. I talked to them and we verified everything and all of the transaction information was correct. I then called PCGS accounting back again and they ran the card again and it went through. It's so frustrating that aside from the website issues we all deal with, they won't even fix their credit card processing issues. For anyone that needs it, the number for accounting is 949-567-1152.

    Sounds like an issue with your CC company not PCGS. Pehaps it's time to shop for a new one? RGDS!

    Sounds like you need reading comprehension.

    Sounds like perhaps you may need to revisit a lesson in simple financial comprehension. THKS!

  • raycycaraycyca Posts: 1,688 ✭✭✭

    There's nothing wrong with ANYTHING to do with either the submission, the billing/CC issue. I can't say more right now. The error has been/IS on the part of PCGS! They ARE doing everything possible to end this fiasco. There will be MUCH more to come in the near future. After the phone call my trust in PCGS has been restored. There are just two small areas that should hopefully be addressed in the next week or so. One area is really a huge area that I can't divulge today. I will explain EVERYTHING in detail after all is taken care of. I hope this will be in the very near future. One area I hope will be resolved by Tuesday, the other I hope to be resolved this week.
    I have no idea why this has taken over 3 months to come to light and don't know why it had to be elevated to the level it had to be elevated to, but I feel confident that a resolution and end to this mystery is very close at hand. Please be patient and all will be revealed in the end, whenever that shall be be. Thanks for all your support and please be kind to our fellow collectors. There's no reason to attack without having all the information available. Just my fifty cents! Ray

    You only live life once, enjoy it like it's your last day. It just MIGHT be!

    image
  • davewesendavewesen Posts: 6,512 ✭✭✭✭✭

    Thanks for update, I was wondering if you 'should get a call soon' would be a few weeks. Hopefully problems only occurred with one coin out of submission.

  • BANNEDBANNED Posts: 7,428 ✭✭✭✭✭

  • lermishlermish Posts: 3,439 ✭✭✭✭✭

    PCGS:

    chopmarkedtradedollars.com

  • SanddollarSanddollar Posts: 233 ✭✭✭

    I'm venturing a guess if it isn't an issue with the CC (and the jury is still out on that), maybe the forms were filled out either incorrectly or are difficult to read. If you put down the wrong value amount, for example, that could easily slow the whole process down.

    I'd also guess PCGS will be due an apology when all of this comes to light and the finger-pointing is over.

  • Desert MoonDesert Moon Posts: 5,942 ✭✭✭✭✭

    @ProofCollection said:
    UPDATE:
    So evidently, sometimes when there's an accounting hold, they don't bother to tell you any more. There is a problem with the processing of credit cards, see this:
    https://forums.collectors.com/discussion/1109448/pcgs-declined-credit-cards-anyone-else-having-a-problem

    The credit card problem is still an issue. Yesterday I actually got the notice about a different order so I called in, they told me to call my credit card company. I talked to them and we verified everything and all of the transaction information was correct. I then called PCGS accounting back again and they ran the card again and it went through. It's so frustrating that aside from the website issues we all deal with, they won't even fix their credit card processing issues. For anyone that needs it, the number for accounting is 949-567-1152.

    With CACG/CAC (same account), my CC is on file with them. Never an issue…………….

    My online coin store - https://desertmoonnm.com/
  • cinque1543cinque1543 Posts: 160 ✭✭✭

    We’re all speculating without complete knowledge. Re the potential CC issue, however, the businesses I’m aware of will quickly tell you if there is a problem with your card or account. They never wait weeks or months to inform you. So it’ll be interesting to hear what the issue is / was.

  • davewesendavewesen Posts: 6,512 ✭✭✭✭✭

    Any updates? or are they still deciding on course of action?

    the last quarter of this thread is someone else's issue

  • raycycaraycyca Posts: 1,688 ✭✭✭

    The investigation continues on their end. I've requested updated with no response, so far! I have to be patient. It's only been 70 days so far, though I know what their error is/was, I have to wait for a resolution.

    You only live life once, enjoy it like it's your last day. It just MIGHT be!

    image
  • BochimanBochiman Posts: 25,531 ✭✭✭✭✭

    I feel for ya, bro. I really do.
    Patience is a virtue, but it is hard to have for things like this

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

  • raycycaraycyca Posts: 1,688 ✭✭✭

    Patience my A$$, I'm going to kill something, as I've seen on bumper stickers. I started this thread hoping to let others know about my situation, find out if this were actually a common place situation or not. Also I was hoping to have someone at PCGS to reach out and provide assistance. But it took many phone calls, pm's, emails etc. to actually have ANY individual actually respond to the matter. This way I was able to discover whom to contact, this information was provided by fellow board members, not PCGS.
    This situation has been viewed over 2,300 times and with all the responses I've actually gained traction and discovered what has happened to this submission. But by exposing some of the details I've opened myself up to have not filled out the forms correctly, been too messy in filing them out so they couldn't be interpreted correctly. I'm not capable of ensuring my correct credit card information or provided fraudulent information on the credit card areas. That I've submitted rare and/or complicated items that take a very long time to authenticate. I've provided all the details, provided descriptions and photos of the actual coins submitted. I know all the details and have provided all the information that I knew about this submission, yet this is not enough for different individuals attempting to lay blame on myself. As soon as I can possibly clarify 2 areas of information that I need to obtain from PCGS, then and only then can I tell the whole and complete story and ALL questions WILL be answered. If anyone has any more/other questions, I'll be glad to answer them to my fullest capability. Thanks to all of you that have been so VERY supportive, the information you provided has helped tremendously! Without those of whom had helped I don't know where I'd be nor where my coins would be. Ray

    You only live life once, enjoy it like it's your last day. It just MIGHT be!

    image
  • SanddollarSanddollar Posts: 233 ✭✭✭

    I'd only request we (he) leave the swearing to a minimum.

    The old, "You can catch more flies with honey than with vinegar."

  • JayDubyaJayDubya Posts: 19 ✭✭

    @raycyca You stated: "As soon as I can possibly clarify 2 areas of information that I need to obtain from PCGS, then and only then can I tell the whole and complete story and ALL questions WILL be answered."

    I can only assume you still haven't found out exactly what's going on.

    The suspense is killing me.

    Please give another update when you can.

    For what it's worth, I hate that you had to go through this.

  • raycycaraycyca Posts: 1,688 ✭✭✭
    edited March 27, 2025 6:55PM

    Here's the latest: Like I said, I was contacted by a PCGS VP and gave me encouraging information on tis submission. I was told to expect a couple things to happen. Today is business day 76 Y'all! Since that day, PCGS has gone DARK, like the middle of the night. NOTHING AT ALL!? I have no further information. Right now they are Baltimore, MD. I have half a mind to drop in and say HOWDY Y'all. Remember me?
    I still have so many more coins to submit, but as you can figure, NO WAY. Otherwise, I'd drive to Baltimore, pickup my coins and drop off more. If you want your coins fast, go to the show, drop them off and pay the fee. Get your coins at the end of the show. Or go regular. Express is out of my future here. Why, because out of 4 submissions I submitted that day, 3 were regular submissions. They came back in significantly less time than estimated. Now it's at 5 TIMES the estimate.

    You only live life once, enjoy it like it's your last day. It just MIGHT be!

    image
  • MsMorrisineMsMorrisine Posts: 34,069 ✭✭✭✭✭

    whatever happened at the express level could happen at the modern service level

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • logger7logger7 Posts: 8,766 ✭✭✭✭✭

    I've found PCGS' customer service to be top notch. This one seems to be pretty complicated. Now even NGC has order expedite functions for a fee.

  • ProofCollectionProofCollection Posts: 6,599 ✭✭✭✭✭

    @logger7 said:
    I've found PCGS' customer service to be top notch. This one seems to be pretty complicated. Now even NGC has order expedite functions for a fee.

    Two days to reply to a customer service email is top notch?

  • JayDubyaJayDubya Posts: 19 ✭✭

    Obviously we don't know all the details, so this may not be possible at this moment, but I think it would go a long way if a PCGS representative replied to this thread and issued at a minimum an apology to raycyca.

  • SanddollarSanddollar Posts: 233 ✭✭✭

    @raycyca said:
    Here's the latest: Like I said, I was contacted by a PCGS VP and gave me encouraging information on tis submission. I was told to expect a couple things to happen. Today is business day 76 Y'all! Since that day, PCGS has gone DARK, like the middle of the night. NOTHING AT ALL!? I have no further information. Right now they are Baltimore, MD. I have half a mind to drop in and say HOWDY Y'all. Remember me?
    I still have so many more coins to submit, but as you can figure, NO WAY. Otherwise, I'd drive to Baltimore, pickup my coins and drop off more. If you want your coins fast, go to the show, drop them off and pay the fee. Get your coins at the end of the show. Or go regular. Express is out of my future here. Why, because out of 4 submissions I submitted that day, 3 were regular submissions. They came back in significantly less time than estimated. Now it's at 5 TIMES the estimate.

    Patience is a virtue lacking in our immediate gratification society.

    Out of thens of thousands of submissions PCGS handles flawlessly it is the loudest complaint when PCGS needs a bit more time to get it correct.
    Do you want it quick or do you want it right?

  • braddickbraddick Posts: 24,367 ✭✭✭✭✭

    Mark, I think there has been a bit of trolling in this thread, yet taken at face value, it does take light (traveling at 186,000 miles per second) 100,000 years to cross our Milky Way galaxy. Related to that? I suppose a few more days for an outcome works out to be alright.
    Again, it is a bummer to go through what the OP is experiencing, yet- and perhaps naively- I think the end result will be satisfying and the reasons for the delay justified.

    peacockcoins

  • MFeldMFeld Posts: 14,146 ✭✭✭✭✭

    @braddick said:
    Mark, I think there has been a bit of trolling in this thread, yet taken at face value, it does take light (traveling at 186,000 miles per second) 100,000 years to cross our Milky Way galaxy. Related to that? I suppose a few more days for an outcome works out to be alright.
    Again, it is a bummer to go through what the OP is experiencing, yet- and perhaps naively- I think the end result will be satisfying and the reasons for the delay justified.

    I hope so, Pat.

    Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.

  • cheezhedcheezhed Posts: 5,936 ✭✭✭✭✭

    I hope this gets resolved soon and I'm genuinely surprised that this has gone on so long.

    Many happy BST transactions
  • Old_CollectorOld_Collector Posts: 226 ✭✭✭

    I'm convinced -- CAC.

  • davewesendavewesen Posts: 6,512 ✭✭✭✭✭

    @raycyca said:
    Here's the latest: Like I said, I was contacted by a PCGS VP and gave me encouraging information on tis submission. I was told to expect a couple things to happen. Today is business day 76 Y'all! Since that day, PCGS has gone DARK, like the middle of the night. NOTHING AT ALL!? I have no further information. Right now they are Baltimore, MD. I have half a mind to drop in and say HOWDY Y'all. Remember me?
    I still have so many more coins to submit, but as you can figure, NO WAY. Otherwise, I'd drive to Baltimore, pickup my coins and drop off more. If you want your coins fast, go to the show, drop them off and pay the fee. Get your coins at the end of the show. Or go regular. Express is out of my future here. Why, because out of 4 submissions I submitted that day, 3 were regular submissions. They came back in significantly less time than estimated. Now it's at 5 TIMES the estimate.

    Can you tell us about the VP call? What are the couple things you should expect to happen?

    I apologize about the third of you thread hijacked by other stuff :(

  • bigmountainlionbigmountainlion Posts: 236 ✭✭✭

    They lost it and don’t know what to say.

  • TomBTomB Posts: 21,790 ✭✭✭✭✭

    I realize I am ignorant here, but by now what could possibly be the reason other than they lost the coins long ago yet they do not want to pay a fair replacement value?

    Thomas Bush Numismatics & Numismatic Photography

    In honor of the memory of Cpl. Michael E. Thompson

    image
  • raycycaraycyca Posts: 1,688 ✭✭✭

    I can't comment about the VP call yet. Where the coins are is still a mystery! I'm not sure they know, but have been told they know they're somewhere at PCGS? Can I believe that?

    You only live life once, enjoy it like it's your last day. It just MIGHT be!

    image
  • 1madman1madman Posts: 1,542 ✭✭✭✭✭

    @raycyca said:
    I can't comment about the VP call yet. Where the coins are is still a mystery! I'm not sure they know, but have been told they know they're somewhere at PCGS? Can I believe that?

    That’s kinda the question I asked earlier in this thread, at what business day in the grading process can you call PCGS and file a claim for the missing coins? What did PCGS tell you the answer is?

  • raycycaraycyca Posts: 1,688 ✭✭✭

    I don't know why, but I updated the post and it stayed on page 4. So here's a NEW update on my post, since I'm posting a reply, it should bring it up to the top where it belongs. I'm sure many of you have been awaiting this update. There's still yet another update, but this has the most important up to date information you have all been waiting for! Ray

    You only live life once, enjoy it like it's your last day. It just MIGHT be!

    image
  • TomBTomB Posts: 21,790 ✭✭✭✭✭

    I'm glad you have an update, but did you forget to include it in the post?

    Thomas Bush Numismatics & Numismatic Photography

    In honor of the memory of Cpl. Michael E. Thompson

    image
  • MFeldMFeld Posts: 14,146 ✭✭✭✭✭

    @TomB said:
    I'm glad you have an update, but did you forget to include it in the post?

    The update appeared as an edit in the very first post to the thread. It would have been better to have just included it in a new post, as understandably, some readers won't see it in the first post without a prompt, like this one.

    @raycyca, for the above stated reason, I recommend posting the update as a new reply/post to this thread.

    Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.

  • TomBTomB Posts: 21,790 ✭✭✭✭✭

    Ahhh...thanks Mark!

    Thomas Bush Numismatics & Numismatic Photography

    In honor of the memory of Cpl. Michael E. Thompson

    image
  • TomBTomB Posts: 21,790 ✭✭✭✭✭

    Now that I've read it, the ending is a lot better than I had feared. That second 1967 is still an absolute moose of a coin and I am glad it isn't lost or stolen.

    Thomas Bush Numismatics & Numismatic Photography

    In honor of the memory of Cpl. Michael E. Thompson

    image
  • ProofCollectionProofCollection Posts: 6,599 ✭✭✭✭✭
    edited April 7, 2025 6:24PM

    It's so disappointing that they were so unwilling or unable to communicate what was going on when the reason was very legitimate. There is no reason for the subterfuge and secrecy and radio silence.
    Also for the upgrades, it would make for a better story if you told us what the original grade was, not just the new one (unless I missed it).

  • Desert MoonDesert Moon Posts: 5,942 ✭✭✭✭✭

    @raycyca said:

    Sanddollar: so you can crawl back under the slimy rock you came out from under and stay there. Your opinions and ASSumptions show what you truly are. Your posts and unwanted opinions are just that!

    Gotta say, I realize you have been put through a nightmare with PCGS, but, is it appropriate for you to violate the PCGS board rules and blatantly denigrate a board member? Wow.

    My online coin store - https://desertmoonnm.com/
  • braddickbraddick Posts: 24,367 ✭✭✭✭✭

    @MFeld said:

    @braddick said:
    Mark, I think there has been a bit of trolling in this thread, yet taken at face value, it does take light (traveling at 186,000 miles per second) 100,000 years to cross our Milky Way galaxy. Related to that? I suppose a few more days for an outcome works out to be alright.
    Again, it is a bummer to go through what the OP is experiencing, yet- and perhaps naively- I think the end result will be satisfying and the reasons for the delay justified.

    I hope so, Pat.

    May we conclude the results were worth the efforts and wait?
    I'd think so.
    Terrific grades on beautiful Kennedy half dollars.
    -I've always wondered if some MS67 1965; 1966, and 1967 Kennedy halves were actually SMS coins.

    peacockcoins

  • raycycaraycyca Posts: 1,688 ✭✭✭

    Yes indeed, there are several 1965 Kennedys in MS holders that are really SMS coins. I reported 2 of them to PCGS and they never replied. one was in a Heritage auction. The description read: "this is a very nice Kennedy half dollar. PCGS has graded it as an MS 67. But, it has a very nice CAMEO on the devices. We think it's actually an SMS coin". Even with a link to the coin, and sending a photo, PCGS didn't respond to me, and about 6 months later I checked the cert number and it was still listed as an MS coin. That plus another coin was reported by Richard since I failed and he got the same results. Pat, there is another date that has SMS coins that are also listed as MS coins but are really SMS coins. But we can't do anything about it.
    Desert Moon, please PM me. Thanks!

    You only live life once, enjoy it like it's your last day. It just MIGHT be!

    image
  • MsMorrisineMsMorrisine Posts: 34,069 ✭✭✭✭✭

    once a coin is out in the wild, what can pcgs do?

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • lermishlermish Posts: 3,439 ✭✭✭✭✭

    @MsMorrisine said:
    once a coin is out in the wild, what can pcgs do?

    I bought a raw coin that I had authenticated by PCGS. They authenticated it as a rarity worth $30-40k. I thought it was not the rarity and was worth $5k. Nonetheless, they spent months authenticating it and they are the professionals. I reached out to an expert in the coinage to inquire about auctioning the piece. He confirmed that the coin was improperly authenticated (by viewing the TV) and then took it upon himself to contact PCGS.

    PCGS then, at his word, cancelled the certification. While the coin was in my hand and I had had it back from grading for about one week. They then put me through the wringer for months to properly certify it and refund me my grading fees. The entire process took over 6 months.

    So, to answer your question, PCGS can do whatever it wants at any time with any certified coin.

    chopmarkedtradedollars.com

  • braddickbraddick Posts: 24,367 ✭✭✭✭✭

    Yes. There was an "MS68" Franklin half that was an obvious proof coin. PCGS did fix it rather quickly, I am sure at the dismay of the owner.

    peacockcoins

  • MsMorrisineMsMorrisine Posts: 34,069 ✭✭✭✭✭

    they can do a lot. ok.

    what will they do for a misattributed hot lips morgan in a low value grade?

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • BochimanBochiman Posts: 25,531 ✭✭✭✭✭

    @raycyca said:

    1966: this coin was graded as an MS 66, it stayed as an MS 66. I resubmitted it because I bought one in MS 67. this coin is better than that one. So since I have a couple others that need restoration, this one goes back for restoration and then regrading.

    I'm glad you are getting closure on this.

    I will ask if, on the one I quoted above, you think that if you had also resubmitted the newer one at the same time, do you think they both would have come back MS67?

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

  • MsMorrisineMsMorrisine Posts: 34,069 ✭✭✭✭✭

    @lermish said:
    The entire process took over 6 months.

    differentiating a sms kennedy from not shouldn't hold up a submission. coin numbers on moderns shouldn't be required. doesn't pcgs say submissions can have that blank?

    verifying a sms kennedy error shouldn't take 80 business days

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions

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