Lovely NEW Ebay policy for Customer Service Call
jesbroken
Posts: 11,303 ✭✭✭✭✭
The Ebay Customer Service number has been 1 (866) 540-3229, but don't bother calling it for it will tell you it is no longer accepted for Customer Service and that we buyers or sellers should use the website ebay.com/help. When you try to use this website for specific problems it says "Something went wrong" and returns you to the previous page over and over again.
I bought an item to use the new 5% discount and bought the Square Trade warranty with it. All went well and the agreed price went through as a sale plus the Square Trade and Tax. Later I get an email from Square Trade thanking me, but no email from Ebay. So, I go back to ebay purchases and there is the Square Trade purchase but no item purchase. I check Paypal and sure enough only the Square Trade purchase. I decide after the new Ebay policy of NO customer service, I will just cancel the Square Trade warranty.Right? Smart move except as soon as you select cancel it says "Something went wrong". I believe I will just wait a couple of days and see if it cures itself. 
Thanks for the rant avenue.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
Comments
I also feel better now.
Governments can print currency. Only the people can print faith in it — and they’re running low on ink.
"Something went wrong?" Are they sharing a server with the mint?
Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars • Variety Attribution
It’s things like this that have convinced me to not use eBay anymore, really. I’ll still look for a few hard-to-find things that don’t come up often that are not typical collectibles but eBay just isn’t a good place to use anymore overall.
I need to look into this eBay thing that everyone talks about.
It is an amazing place. The biggest coin show on earth by far. Open 24/7. Fantastic deals. Unique coinage that can be found nowhere else. Extremely safe.
Absolutely true. But there are the times when things go wrong...... that make you want to yell out the open window "I'm not going to take it (ebay) anymore!!"
Seems to be the trend now to remove CS telephone numbers and rely on a website form for "contact". Very frustrating when you know that just talking to a competent person would solve the issue in a few short minutes.
Collector, occasional seller
Companies (eBay included) don't like paying to have competent people available to handle problems. It's much cheaper and less time consuming for them to have their customers muddle their way through structured automated phone menu systems that don't always provide clearly recognizable options to deal with any particular issue.
Oh, another great Ebay moment. I finally was able to cancel the Square Trade Warranty purchase, I THOUGHT! Then I received this. I've had some things happen today that overcame this downer, so I won't shoot anyone after all. Can't wait to get my warranty. Wonder how it will come, HMMM!
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
And what will it cover?
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
Thanks.
I think it used to be an amazing place in the early days of the 2000's. Not so much now. I still buy coins on there but seems like you have to be more careful than before.
The last competent person at eBay came to the realization that they were alone in that respect.
Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars • Variety Attribution
The risk as a buyer on eBay is effectively zero. Pay with a credit card and between eBay and the credit card company you are very well protected. Something like buying a counterfeit coin and then finding out 2 years later is a risk, but should be a very small one if educated/careful.
The risks are greater as a seller, but still relatively small if proper procedures are followed.
Until the phones are up and working again I will limit my ebay purchases to inexpensive items. And if the phones are never up and working I will make my purchases elsewhere.
I think the small inexpensive items are the worst and I think that Ebay knows also that we will get so aggravated just to throw the money away and move on as it is such a small amount. I would bet the majority of their income is from small items. Then, that's just my opinion.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
One thing in particular that keeps me from buying most coins on eBay now is that most coins are buy it now only with the price set at PCGS price guide retail or higher. At least for the items I look for. And I’ve seen several who believe their items are worth 150% of that. If I were to buy at these prices, I’d be buried very quickly.
It has became such a game on ebay that it is hard to judge. I do know that until very recently I would make an offer on coins overpriced and like as not I would either be accepted or have a counteroffer and I'm speaking of BIN's not asking for offers. Lately I have either been ignored or said they had their coins fairly priced. I recently made 4 offers(last 3 weeks) that were all in regards to MS65 coins that were roughly $70 to $80 coins priced from $115 to $120 and all were refused or ignored. So I bid on the same date and grade MS65 coins on Great Collections to which I won all 4 from $62 to $86 which was well less than I offered them for theirs. I have no problem with anyone's pricing for their own merchandise as I can always ignore it and move on and even understand if they have a coin that is undergraded in their opinion due to special characteristics such as toning, strike or another trait such as attractive die cracks or such.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
Everything tech-related is going live chat. They just need to train and organize to bump to the next level as the situation requires.
Exactly! eBay is now mostly a fixed price list or auctions with starting bids higher than retail with very few true auctions any more.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
An astonishing number of eyeballs view listings on ebay.
Facts are stubborn things.