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CW: The U.S. Mint recorded the “highest website traffic we have ever experienced”..7 minute sellout!

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  • MsMorrisineMsMorrisine Posts: 33,789 ✭✭✭✭✭

    @MasonG said:

    @MsMorrisine said:
    anyway....

    mint

    to

    demand.

    Moving

    the

    goalposts.

    please elaborate.

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • MsMorrisineMsMorrisine Posts: 33,789 ✭✭✭✭✭
    edited November 6, 2020 7:42PM

    I must agree with the Amazon site observations.

    their website works from end to end.

    if an item sells out along the way, too bad.

    I have had this happen several times in the past 6 months and that excludes prime day.

    I think you miss the fact that it accepts the orders and "processes it" but fails right there. It does not "sell out." It failed many, many times during "order processing" with it failing. retry the order process? many, many times with many site failures along the way... but met with "order processing" failures.

    crux: I had the order in... the site failed to process it. (many, many times)

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • MasonGMasonG Posts: 6,261 ✭✭✭✭✭

    Ok. You guys win. Stop buying coins from the mint. That'll show them.

  • MsMorrisineMsMorrisine Posts: 33,789 ✭✭✭✭✭

    with a comment like that the sentiment is certainly not "you guys win." I think there is another word to be substituted for win but don't know what it would be.

    if they do not satisfy long term set collectors, demand will fall faster than it already is.

    mint to demand.

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • KudbegudKudbegud Posts: 4,735 ✭✭✭✭✭

    @MasonG said:
    Ok. You guys win. Stop buying coins from the mint. That'll show them.

    That is "cutting off your nose to spite you face" We want to buy direct from the mint, not shut the operation down. We, "I", want them to fix the system up to modern standards. Not provide a messed up, obsolete apparently, ordering system that can't handle the traffic. This isn't the first time the mint ordering system was FUBAR. Get it done and done correctly or find other work.


  • MasonGMasonG Posts: 6,261 ✭✭✭✭✭

    Bottom line- there are more people who want the coins than there are coins to go around. End of story.

    "Fix the system" = "Make it easier for me to get stuff than other people"

  • MgarmyMgarmy Posts: 2,296 ✭✭✭✭✭

    I get what your saying but you are not hearing what they are saying. Put a 1.25 in a quarter slot machine, max bet, three reels center line...all three spin, first two land jackpot, third never stops spinning. Would you have won...probably not...but you will never know because the damn machine is broken

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  • pf70collectorpf70collector Posts: 6,673 ✭✭✭
    edited November 6, 2020 8:17PM

    If the website worked flawlessly I could see a 1 minute sellout definitely. 1945 is not much. It’s not over yet til they put the sold out sign up. I got one silver this morning. Just be persistent and watch the sales report.

  • MasonGMasonG Posts: 6,261 ✭✭✭✭✭

    @Mgarmy said:
    I get what your saying but you are not hearing what they are saying. Put a 1.25 in a quarter slot machine, max bet, three reels center line...all three spin, first two land jackpot, third never stops spinning. Would you have won...probably not...but you will never know because the damn machine is broken

    People bought the coins. The machine wasn't broken for them.

  • MgarmyMgarmy Posts: 2,296 ✭✭✭✭✭
    edited November 6, 2020 8:22PM

    Mason you know you are just being contrarian you filling in for the chemistry professor these days? Check out the mints Facebook page you would be the turd in the punch bowl with your stance, heck you might enjoy it😁 so some people’s machines worked, the vast vast majority did not work.

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  • MasonGMasonG Posts: 6,261 ✭✭✭✭✭

    @Mgarmy said:
    Mason you know you are just being contrarian you filling in for the chemistry professor these days?

    If, by "contrarian", you mean "realistic", I'd agree. As long as there are more buyers than coins to be sold, people will be unhappy. There is no way around that.

    @Mgarmy said:
    so some people’s machines worked, the vast vast majority did not work.

    Only a few people out of a much larger group were able to purchase an item with limited availability? Say it ain't so! ;)

  • raycycaraycyca Posts: 1,677 ✭✭✭

    I called the mint and spoke to a lady about how the system worked. She said NOT to use a cell phone because the website was rigged so you couldn’t hit reload. Then, I explained how the mint website always “broke” when limited edition coins came up for sale. She actually LAUGHED out load and said it was going to happen again! And that was Wednesday. Look on eBay at the individuals “selling” or offering presage orders. How many feedbacks do they have? I looked and there were many with 0 or lens’s than 10 and the account was started on Monday or Tuesday. Something is rotten in Denmark, or in this case, the mint. Congratulations to those that got them! Ray

    You only live life once, enjoy it like it's your last day. It just MIGHT be!

    image
  • davewesendavewesen Posts: 6,418 ✭✭✭✭✭

    @Goldminers said:
    The Mint could auction them, that is where they all end up at some point anyway. >:)

    That would actually work if it was a sealed bid type thing. Give potential buyers a week to put in their max bid, and at close time, the highest 75K bidders would get the SAE at the lowest accepted bid for the sale.

  • MgarmyMgarmy Posts: 2,296 ✭✭✭✭✭

    Dont think people would be ass pissed if they had a fair shot and lost vice broken equipment locking them out. I had three machines with different browsers and Firefox did best for me only locked once. I also prepositioned a cheap uncirculated coin set in my basket so my address was prepopulated (one of the guys on this board gave out that trick.). I got a silver, wife actually had a gold almost through checkout and the credit card texted her to see if she made the purchase and she did not hear the ding and when she did not respond they declined the purchase.

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  • MasonGMasonG Posts: 6,261 ✭✭✭✭✭
    edited November 6, 2020 9:10PM

    @Mgarmy said:
    Dont think people would be ass pissed if they had a fair shot and lost vice broken equipment locking them out.

    Why do you think they were locked out?

    @Mgarmy said:

    I got a silver, wife actually had a gold almost through checkout and the credit card texted her to see if she made the purchase and she did not hear the ding and when she did not respond they declined the purchase.

    So you weren't locked out?

    edited to add... You realize that if you get the coin, MsMorrisine doesn't get one. Is that okay?

  • RaufusRaufus Posts: 6,817 ✭✭✭✭✭

    As noted any mechanism they do will leave the same number of people w coins BUT some other options would waste far less time.

    The ultimate in stupidity with this disaster was the absurd lock out.

    Land of the Free because of the Brave!
  • KudbegudKudbegud Posts: 4,735 ✭✭✭✭✭

    @MasonG said:

    @Mgarmy said:
    Mason you know you are just being contrarian you filling in for the chemistry professor these days?

    If, by "contrarian", you mean "realistic", I'd agree. As long as there are more buyers than coins to be sold, people will be unhappy. There is no way around that.

    @Mgarmy said:
    so some people’s machines worked, the vast vast majority did not work.

    Only a few people out of a much larger group were able to purchase an item with limited availability? Say it ain't so! ;)

    It is so....but....ask why. Because the ordering system is under powered. It should have worked with out a single freeze or reload or "Banned". Didn't get the coin you wanted? It shouldn't be because the system choked. The ordering system needs an overhaul and upgrade that will be flexible to demand and NEVER act like it did.

    Say it ain't so.


  • MgarmyMgarmy Posts: 2,296 ✭✭✭✭✭

    @MasonG said:

    @Mgarmy said:
    Dont think people would be ass pissed if they had a fair shot and lost vice broken equipment locking them out.

    Why do you think they were locked out?

    @Mgarmy said:

    I got a silver, wife actually had a gold almost through checkout and the credit card texted her to see if she made the purchase and she did not hear the ding and when she did not respond they declined the purchase.

    So you weren't locked out?

    edited to add... You realize that if you get the coin, MsMorrisine doesn't get one. Is that okay?

    If I had not gotten one on the mint I would have purchased it aftermarket but that has nothing to do with the mint site being broken

    100% positive transactions with SurfinxHI, bigole, 1madman, collectorcoins, proofmorgan, Luke Marshall, silver pop, golden egg, point five zero,coin22lover, alohagary, blaircountycoin,joebb21

  • MasonGMasonG Posts: 6,261 ✭✭✭✭✭

    @Kudbegud said:
    It is so....but....ask why. Because the ordering system is under powered. It should have worked with out a single freeze or reload or "Banned". Didn't get the coin you wanted? It shouldn't be because the system choked.

    But the coins were sold. The only reason people think it choked is because somebody else got the coin.

  • MasonGMasonG Posts: 6,261 ✭✭✭✭✭

    @Mgarmy said:
    If I had not gotten one on the mint I would have purchased it aftermarket but that has nothing to do with the mint site being broken

    The mint sold the coins even though the site was broken?

  • MasonGMasonG Posts: 6,261 ✭✭✭✭✭

    Ok- I get it. "Broken" = "I didn't get the coin and somebody else did."

    Good luck next time. Maybe you'll get the coin and the mint's website will be broken for somebody else.

  • fathomfathom Posts: 1,785 ✭✭✭✭✭

    Good discussion. Some thoughts:

    The ASE is an incredibly popular coin. The Mint knows this and is stoking demand.

    The Mint should accept paid in full preorders, use a forecasting software tailored to the scarcity intent and then cut it off when they feel like the order numbers will approximately meet that scarcity target. Products will be delayed but generate happier customers overall, with the knowledge "you can't please all the people all the time".

    I don't think a lottery solves the issue of unhappy customers.

    Hopefully the Mint will not ruin the ASE popularity and some of these buyers will drift over to US classics where the historical significance, artistry, craftmanship and condition as well as survival scarcity, intrigue and engross new generations of collectors.,

  • MgarmyMgarmy Posts: 2,296 ✭✭✭✭✭
    edited November 6, 2020 10:49PM

    Mason you are a class A sphincter and as comprehension appears not to be your strongpoint, I told you I got one. Go waste somebody else’s time.

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  • MgarmyMgarmy Posts: 2,296 ✭✭✭✭✭
    edited November 6, 2020 10:43PM

    @fathom said:
    Good discussion. Some thoughts:

    The ASE is an incredibly popular coin. The Mint knows this and is stoking demand.

    The Mint should accept paid in full preorders, use a forecasting software tailored to the scarcity intent and then cut it off when they feel like the order numbers will approximately meet that scarcity target. Products will be delayed but generate happier customers overall, with the knowledge "you can't please all the people all the time".

    I don't think a lottery solves the issue of unhappy customers.

    Hopefully the Mint will not ruin the ASE popularity and some of these buyers will drift over to US classics where the historical significance, artistry, craftmanship and condition as well as survival scarcity, intrigue and engross new generations of collectors.,

    Transition to new design is a logical stopping point for those that have been collecting since 86 and a new beginning for those just getting in. Hopefully flip vultures and a mint that is catering to the resale market will not discourage new blood to a hobby that is primarily up there in years

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  • KudbegudKudbegud Posts: 4,735 ✭✭✭✭✭

    @MasonG said:

    @Kudbegud said:
    It is so....but....ask why. Because the ordering system is under powered. It should have worked with out a single freeze or reload or "Banned". Didn't get the coin you wanted? It shouldn't be because the system choked.

    But the coins were sold. The only reason people think it choked is because somebody else got the coin.

    Say this to all the folks on the forum that experienced freezes, Oops, getting to the check out only to be banned. These are experienced Mint buyers. They know error free, even if slow, purchases on opening day. The fact that some, even with hiccups got a purchase, is not proof there isn't a problem at the Mint. The overwhelming reports of problems leading to no coin and even being banned should convince you there was a problem. Being banned has never, in my 30 years of buying from the mint, been even reported.

    You are wrong. I will not engage with you anymore as you seem to relish being contrary.


  • MgarmyMgarmy Posts: 2,296 ✭✭✭✭✭

    Totally concur

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  • RaufusRaufus Posts: 6,817 ✭✭✭✭✭

    @Kudbegud said:

    @MasonG said:

    @Kudbegud said:
    It is so....but....ask why. Because the ordering system is under powered. It should have worked with out a single freeze or reload or "Banned". Didn't get the coin you wanted? It shouldn't be because the system choked.

    But the coins were sold. The only reason people think it choked is because somebody else got the coin.

    Say this to all the folks on the forum that experienced freezes, Oops, getting to the check out only to be banned. These are experienced Mint buyers. They know error free, even if slow, purchases on opening day. The fact that some, even with hiccups got a purchase, is not proof there isn't a problem at the Mint. The overwhelming reports of problems leading to no coin and even being banned should convince you there was a problem. Being banned has never, in my 30 years of buying from the mint, been even reported.

    You are wrong. I will not engage with you anymore as you seem to relish being contrary.

    Extremely well stated and spot on.

    Land of the Free because of the Brave!
  • BochimanBochiman Posts: 25,480 ✭✭✭✭✭

    Not sure why people think the USmint/congress gives a damn about collectors being upset...knowing they will always have the customers there to buy these items no matter what.

    I don't recall this type of debacle back in 2006 with the ASE/AGE sets, but I do recall this REPEATING debacle practically SINCE then on limited/hot items. It hasn't gotten better no matter who was in charge there.

    Matter of fact, shipping got WAY WORSE when someone made the decision to go with "smartpost" for normal orders.

    • As for "big companies have people doing work from home for phone orders: Yeah, they do. How much should the mint/government/ (US TAXPAYERS) pay to get that up and going? Do we honestly think that they people they have on the other end of the lines are top notch people who wouldn't screw around or anything? I've done product support on the phones before...I know what a majority of those people are like. They likely aren't USMint employees (99.99% sure of that) taking the calls and it is what it is,
    • Their entire system was redone, I do believe, but all they really need to do now (other than arrest some really stupid prices on some things) is to work with a major company (like Amazon or Microsoft) and find a way to balance and account for bandwidth on their biggest releases. AWS/Azure. They could contract that out and get it set up and then handle it there. Would only need short term burst....1 day (or less). Just that, right now, their systems aren't meant for it and their planners sucked and didn't appropriately plan.
    • People are hung up on the "banning" bit.....it was a temporary block....refresh/whatever and it was gone and you could go back into the loop of normal denials.
    • Would be MUCH better, imho, if they changed the system so when you were lucky enough to get one in your cart, they allocated bandwidth TO your connection and gave you a timeline, maybe 2-5 minutes, to complete checkout....without having their system crash on you. Maybe even get a code, when you get one in your cart, and then be given another, differently resourced USMint site, to securely log into and complete your purchase. This would not resolve the problem most are having, with even getting logged in/getting to the product/getting product in cart, etc....but would seemingly resolve the issue of NOT getting to complete the purchase even when you get one in your cart.

    Unlike some, I wouldn't go as far as to say this was the worst I have experienced from them....there have been worse....where I was logged on and couldn't even get the site to respond at all, much less get one in my cart.

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

  • RaufusRaufus Posts: 6,817 ✭✭✭✭✭
    edited November 7, 2020 12:18AM

    Excellent post
    The only things I would beg to differ on are

    1) The lockout duration. It lasted minutes. Refreshing did nothing.
    2) Several times it totally froze up on me. I would hit whatever the next step was and it simply did nothing, was totally nonresponsive.

    Land of the Free because of the Brave!
  • KudbegudKudbegud Posts: 4,735 ✭✭✭✭✭

    Thank you @Bochiman for your well thought out analysis of Thursday's relative disaster. I agree the Mint needs to contact AWS or Azure or both right away to get their ideas for implementation a solution as soon as possible in 2021.


  • BochimanBochiman Posts: 25,480 ✭✭✭✭✭

    @Raufus said:
    Excellent post
    The only things I would beg to differ on are

    1) The lockout duration. It lasted minutes. Refreshing did nothing.
    2) Several times it totally froze up on me. I would hit whatever the next step was and it simply did nothing, was totally nonresponsive.

    The experience you had was not necessarily what everyone else had though.
    I feel for you, I really do. Not trying to belittle your experience in any form. Just that it varied.

    I recently purchased, like 3 days ago, a new monitor. HUGE. 4k. Samsung 32" 4k monitor.
    What's that got to do with this thread? Well, I was able to have 2 full size browser windows open, side by side. Two different browsers/brands. Instead of tabbing back and forth, I had each one logged in and could just slide my mouse.

    When I noticed one of them got the "banned", I refreshed and then went to the other browser window. I did a lot of that back and forth stuff. Sometimes refreshing brought up the correct screen, sometimes it took multiple refreshes.....the last was very common the last few years anyway. Nothing different there.

    I did not experience, at any time, any "total freeze-up". Not sure if others did/didn't.
    I DID notice the screen had nothing happening BUT in the address bar area, I had my little circle going, showing it was attempting the connection.....so, while it looked like nothing was happening, it really wasn't frozen....for me. Again, this has been par for the course with the USMint for years now (since after the 2006 releases, that I can remember).

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

  • OnastoneOnastone Posts: 4,035 ✭✭✭✭✭

    Remember the frustration of years gone past with phone operators taking orders: getting a busy signal repeatedly after dialing over a hundred times?

    And good point, a faster, bigger, more powerful computer system on the customer's side could improve your chances.

    And what does the mint gain by setting such small mintages anyways??? Who decides that? Why wouldn't they have a mint to demand and perhaps just limit the window of opportunity instead such as : available for only 24 hours?

  • MFeldMFeld Posts: 14,032 ✭✭✭✭✭
    edited November 7, 2020 4:50AM

    @MasonG said:
    Ok- I get it. "Broken" = "I didn't get the coin and somebody else did."

    Good luck next time. Maybe you'll get the coin and the mint's website will be broken for somebody else.

    I largely agree with your posts in this thread. Those who weren’t able to buy the coins are unhappy and there’s no fix that will satisfy everyone.

    However, I think many of those who are upset wouldn’t be nearly as upset, if the coins hadn’t appeared in their baskets and then ended up being unavailable. It’s partly about (understandably) getting one’s hopes up, only to have them dashed.

    Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.

  • morgansforevermorgansforever Posts: 8,465 ✭✭✭✭✭

    Are those who didn't get one upset that they didn't make $7k out of the box, or upset they couldn't get one for their collection? If 75k gold pieces were struck, most/some would be upset that the mintage was to high. I'm glad I didn't obtain a gold example, now I don't have to struggle with profiting from a piece of gold commemorating an event where a million Americans died. More than likely I would have kept it, keeping my silver example also.

    World coins FSHO Hundreds of successful BST transactions U.S. coins FSHO
  • TwoSides2aCoinTwoSides2aCoin Posts: 44,444 ✭✭✭✭✭

    It's easier ordering Bitcoin. Faster too.

  • MsMorrisineMsMorrisine Posts: 33,789 ✭✭✭✭✭
    edited November 7, 2020 5:52AM

    All Steps OK Then Nothing Past Here





    Correction It Lands on a "PAGE NOT FOUND" Error Page


    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • olympicsosolympicsos Posts: 857 ✭✭✭✭

    @MsMorrisine said:

    All Steps OK Then Nothing Past Here





    Correction It Lands on a "PAGE NOT FOUND" Error Page


    For me I got there a few times, then got the ban and then oops something went wrong.

  • MsMorrisineMsMorrisine Posts: 33,789 ✭✭✭✭✭

    it can't even handle a reduced load

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • olympicsosolympicsos Posts: 857 ✭✭✭✭

    @MsMorrisine said:
    it can't even handle a reduced load

    The bottom line is that the ASE and AGE were the wrong series to do this with. If perhaps they had a 1,945 mintage limit v75 end of wwii gold coin with the design that's coming out on the 9th, maybe we won't have the same problem. The AGE and ASE are too popular plus it's the last year of the original reverse.

  • MgarmyMgarmy Posts: 2,296 ✭✭✭✭✭

    To not even consider different days tells me they knew full well they knew they were gonna make another mess

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  • MsMorrisineMsMorrisine Posts: 33,789 ✭✭✭✭✭

    mint to demand

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • olympicsosolympicsos Posts: 857 ✭✭✭✭

    @MsMorrisine said:
    mint to demand

    Even more so if it's a popular series.

  • Mdcoincollector2003Mdcoincollector2003 Posts: 665 ✭✭✭✭✭
    edited November 7, 2020 7:47AM

    I agree I hate what they did with the website, but I’ve heard some little guys got the gold. Without the messed up website all the gold probably would of gone to the big guys.

  • MasonGMasonG Posts: 6,261 ✭✭✭✭✭

    @MFeld said:
    However, I think many of those who are upset wouldn’t be nearly as upset, if the coins hadn’t appeared in their baskets and then ended up being unavailable. It’s partly about (understandably) getting one’s hopes up, only to have them dashed.

    I'm sure you're right. On the other hand, even Amazon says that putting an item in your cart on their website doesn't mean that you will be able to buy it.

  • KudbegudKudbegud Posts: 4,735 ✭✭✭✭✭

    @MasonG said:

    @MFeld said:
    However, I think many of those who are upset wouldn’t be nearly as upset, if the coins hadn’t appeared in their baskets and then ended up being unavailable. It’s partly about (understandably) getting one’s hopes up, only to have them dashed.

    I'm sure you're right. On the other hand, even Amazon says that putting an item in your cart on their website doesn't mean that you will be able to buy it.

    But on Amazon the has not been the chaos that happened on Thursday on the Mints web site. Not even close by a long shot X 1,000. And they handle many times the volume on their big days like Black Friday.

    How do they do it? I think it's time the Mint asks them. And Microsoft too. Get proposals from both to solve the problem once and for all. Permanently. Implemented ASAP. There's a new sheriff in town. Act or look for a new job that is at your level of competence. I don't want to demean any job done well that I would suggest but can't stand utter incompetency at an appointed job. You failed, more than once in the past few years. Last chance or go do anything else. Good riddance to bad rubbish.


  • MFeldMFeld Posts: 14,032 ✭✭✭✭✭

    @MasonG said:

    @MFeld said:
    However, I think many of those who are upset wouldn’t be nearly as upset, if the coins hadn’t appeared in their baskets and then ended up being unavailable. It’s partly about (understandably) getting one’s hopes up, only to have them dashed.

    I'm sure you're right. On the other hand, even Amazon says that putting an item in your cart on their website doesn't mean that you will be able to buy it.

    People don’t normally - note, I didn’t say “never” 😉 - try to buy items on Amazon, which they plan to sell for a hefty profit.

    Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.

  • MsMorrisineMsMorrisine Posts: 33,789 ✭✭✭✭✭

    it's this simple

    i have bought high demand items on amazon and have also have them sell out during checkout. too bad.

    i have bought high demand items on the mint site and have had this one sell out on me. too bad.

    simply - the experience on amazon versus the mint site is vastly different. I am not upset about my sell out experience on amazon but I am upset because of the mint site experience.

    Current maintainer of Stone's Master List of Favorite Websites // My BST transactions
  • KudbegudKudbegud Posts: 4,735 ✭✭✭✭✭

    But Amazons volume of activity on a busy day far out does the volume at the Mint site on Thursday. They have not had the melt down experienced on the Mint site. Ever.


  • MasonGMasonG Posts: 6,261 ✭✭✭✭✭

    @MFeld said:
    People don’t normally - note, I didn’t say “never” 😉 - try to buy items on Amazon, which they plan to sell for a hefty profit.

    I'd agree. People regularly buy on Amazon for their own personal use. So- what happens when demand exceeds supply on Amazon?

    Frustrated Amazon shoppers vent at record levels

    The crush of coronavirus-fueled demand for online shopping clogged Amazon’s operations, flooding it with orders from homebound customers that it was ill-prepared to handle.

    Shoppers, who can register opinions about the service received from third-party merchants as negative, neutral or positive, are clicking “negative” at the highest levels ever recorded.

    https://www.washingtonpost.com/technology/2020/05/21/amazon-shopper-complaints/

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