Why the PCGS online submission form data can't be saved?
jt88
Posts: 3,319 ✭✭✭✭✭
I entered some coins information on PCGS online submission form yesterday and it looks like it can be saved for the entry I entered. So I existed out the computer last night. Today I tired to enter more then I found out all my coin entry that I enter yesterday was gone. I have to start over, I can't believe this. Why PCGS can't make the form can be save for later. It takes a lots of time to enter 50 coins to the form and sometime you want to do it in couple days when you have time. I really hope PCGS can fix this. It is also good for the benefit of PCGS because PCGS wants people to enter online that will save time for both parties,
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That is odd. I start sportscard submissions all the time and it autosaves any line entries after I shut down for future use. Also, if you attempt to start a new submission, you should encounter a prompt asking you if you want to continue with your previous submission or start a new one.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
why not just wait till you're ready to submit and then fill out the form??
I don't know why but it did not happened to me. Now I am using submission form now.
too many coins to enter. Can't finish in a day. I try to submit at least 50 coins or even more.
I have complained about that several times, it is a PITA. I usually either do the submission on paper and then enter it all at once or just use the paper form.
The other thing that's not good about the online submission is you have to print four copies of the form and mail them to PCGS.
I just tested it one more time. Once I reboot the computer the information is gone.
Do you get a prompt when you start a new submission to resume the one you previously started?
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
No. It just like a new submission. If I don’t reboot the computer the data is there but once I reboot the computer the data is gone.
Do all of the research (e.g. PCGS Numbers) ahead of time entry. Plan tier ahead of time. Figure min grades (if applicable) and declared value ahead of time. You should easily be able to enter 60-75 coins per hour. Anything more and consider splitting them up anyway.
I love our host and their business but it's been obvious for a long time that they are far from the cutting edge of technology. Maybe it's too expensive. Maybe PCGS doesn't think it's important. Whatever. I have come to expect disappointment.
There are many companies -- among them Apple and Amazon, that have had enormous success from exceeding expectations...making the consumer experience simple and seamless. Most everything works as expected.
I am hopeful that PCGS and others, realize this importance: understand what your customers want, and invest in the technology and support staff to realize it.
Lance.
I totally sympathize with this. I started a submission this afternoon, and while it was there after restarting and awkwardly accessing by starting a new submission, it would be so nice to be able to save a started submission for later. I have a few different tiers I'm submitting for, and it might actually be better if I were to just print the submission forms and run them through my typewriter, like I usually do. That way, I can remove the form from the typewriter, insert a different one, and start a different submission. If I want to add to one I already started, reinsert the piece of paper. One of the things the IT people need to ask themselves is if what they are doing is better in all ways than 1920s technology. Put another way, can someone say that there's a way that 100 year old technology beats what they're doing now?
Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars • Variety Attribution
I know on the PSA/card side, paper submission forms are no longer accepted. I'm very surprised that your data is not saved when you turn off your computer as I've had subs in process for weeks at a time with all my data saved each time. Perhaps the process is different on the coin side.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
This!
When I fill in a submission form, I look up the PCGS numbers in advance, and list them on paper or put all of the date into an excel spreadsheet saved and stored on the computer. A few years ago, PCGS started grading tokens and medal. At that time, I had a significant number of items to submit - well over 200 individual tokens/medals. It took a good bit of time to attribute each line item (since PCGS hadn't created PCGS numbers for those). Then, when I was ready to fill in the submission form, it took me no more than 1.5 hours to type that into the online submission forms.
Well said. Thank you. I agree with you. PCGS needs to improve their service on this.
People are talking about workarounds and "why don't you do XXX instead" but the point in the OP is valid.
If you are logged into your account, and start a submission form, it really should stay, as a draft, for at least 24 hours.
I could see an issue if something changed from the time it was started/saved to the time it was "completed", such as prices changed, specials expired, etc, but that should be something that could be triggerable and accounted for....particularly with a disclaimer as a "finished" date/time stamp could be generated real time for each submission when someone clicks "finished" or whatnot.
Maybe some suggestions to them for their IT department may help? As someone who spent over 25 years in the software/high tech field, this is easily accomplished by the right folks (a PM to spec it out, a dev to code it, and a tester to test it....sometimes there is a combo person in that group).
That all said, while I am a stockholder, I don't know how their IT department is made up or what they have on their plate already. Everything has a cost/ROI to it when it's a business. Take a resource from one project to work on another and there needs to be a greater need...whether just visibly, from a cornerstone for other projects standpoint, or financially.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
Most of the time it really is easier to use paper forms. This is what I see every dealer using for show submissions. Seems to me that transferring this task to the submitter (and making it easy) would save data-entry labor costs on their end. There are several ways they could streamline the process too. Even fast food places have figured this out.
I wonder if it depends on which web browser you use. Obviously though it should be fixed
I save the .pdf form to my computer, then I can save and update to my hearts content. It generates a new random form number every time you go into the form.