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Got my 3rd return since Paypal started keeping the fees What do you think of my message to the buyer
amwldcoin
Posts: 11,269 ✭✭✭✭✭
This was a $70.00 NGC Graded coin.
Hi, ******
I just wanted to let you know many dealers and myself included are blocking and sharing usernames when accurately pictured and described coins are returned(And the pictures are spot on on this coin). Paypal is now also not refunding the fees. What this means is it just cost me $8.00 for you to look at my coin. That was basically all I was making on the coin.
This is strictly a business decision and I hope you understand.
Best Regards,*******
8
Comments
Sounds more like an issue with PP, not the buyer.
Why throw doo-doo at him ?
EAC 6024
It’s a ridiculous response. You accept returns and it was returned. Cost of business. Of course you can block the buyer but why do you feel it necessary to respond at all? Personally, I’d laugh if I got an email from a dealer whining about not making enough profit.
Just block them and move on. You don't have much to gain.
Why not say something like this in the listing before you make the sale:
"Paypal no longer refunds it's paypal fee to sellers when a paypal paid item is returned to the seller. Any refund will be reduced by the 2.9% paypal fee that we are charged to process your payment to us."
No Way Out: Stimulus and Money Printing Are the Only Path Left
It's poorly written and nothing good will come of it.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
The posting of this message probably does you more harm than help, especially if your eBay handle is similar to your business name.
If it is cathartic and keeps blood pressure down..awesome. However if ebay or the buyer dings you will be counter productive
100% positive transactions with SurfinxHI, bigole, 1madman, collectorcoins, proofmorgan, Luke Marshall, silver pop, golden egg, point five zero,coin22lover, alohagary, blaircountycoin,joebb21
That will not work until ebay allows restocking fees. I'm watching closely and if I get another return or 2 I will go to no returns. I can understand if it has a poor picture, etc. I also wanted to let the buyer know, as even many ebay reps do not know about this.
And to all the naysayers....believe you me there are many ebay sellers on board with my practices and opinions.
I think Slowhand hit the nail on the head. Why respond to a buyer how you think? The buyer/ looky loo doesn't care. And never respond with a threat to black ball a buyer in writing. It doesn't pay to be vindictive for $8.00. In fact it's a rather stupid use of your time & energy.
If you conspire with other sellers in writing to black ball a buyer from doing business, one of these days you might open your mail & be reading a S/C from the buyer's attorney brother.
A long time ago, Russ gave me a tip on being an eBay seller. Always leave feedback in advance. If the transaction is shaky, as some are then by leaving feedback in advance one thing you are doing is transmitting a message to the buyer that you, as a seller, feel confident about the transaction. You'll get the benefit of the doubt on some of those 'return possible' transactions.
After doing eBay for 20 years, my No1 100% turn off from a seller is when they state in their auction that they want the buyer to leave feedback 1st. That's almost always a weak seller.
YMMV
The only positive is you probably felt a little better for about 2 minutes after sending it by blowing off a little steam.
Everything else with the message is a negative and does you no good. IMO just block and move on next time and instead of the message chant "Serenity now".
I put in a 3% restock fee, they haven't pulled it yet. Maybe I'm rename it buyer remorse fee.
It will work at reducing the chances of a return when the buyer thinks he will loose 2.9%. Who knows, maybe even ebay will allow the reduction in refund.
No Way Out: Stimulus and Money Printing Are the Only Path Left
First of all, I have no firsthand knowledge of why these coins were returned (and I have never had to return a coin). However, if I received a coin that didn't live up to my expectations and I returned it to a dealer who has a stated return policy and if I received that massage I would most likely leave negative feedback and mention the threat of being "black balled" in my feedback.
I like to think I would leave positive feedback if the return was handled properly.
$6 of the $8 is round-trip shipping. So only 25% of the problem is PP
I wonder if sellers colluding to block a buyer is against eBay policy?
I wouldn't send it. I block the seller for returns on a 1st sale. I usually don't even tell them I did it. If I mention it at all, I leave a note with the refund that says something like: "I'm sorry to inform you that my policy to limit returns is to block buyers with whom I have no prior experience."
There is absolutely nothing to be gained by getting into a spat with a buyer. He might be just as pissed at you for the substandard coin and have no interest in every buying from you again. [NOTE: I'm not saying the coin isn't what you say. I'm suggesting you look at it from the buyer's standpoint. He obviously feels it is substandard for the grade.]
Buyer might also return just to make you eat the fee and couldn't care less if you block him.
I did the same on a pricey coin. The $70 coins are not a concern, it is the over $1000 sales.
I had to return something a seller didn't describe accurately and took misleading pictures of. They attempted to keep 3% or so as a restocking fee. I opened a case with eBay, immediately escalated, and was made whole by eBay within 24 hours.
Charging a restocking fee is against eBays listing policies. It will not fly.
eBay does have a serious problem on their hands here, though, and they will need to get creative to solve it, or hurry up with rolling out and achieving widespread adoption of their new payment processing system, and refund charges on returns thereafter.
"It's like God, Family, Country, except Sticker, Plastic, Coin."
No need for an explanation. No good will come of it and it's not going to make the buyer change his mind about the coin he's returning. Safest course of action is to just refund and block him if you don't want to sell to him again.
A fools errand, you will gain nothing and have more to lose if the buyer reports you to ebay.
My Collection of Old Holders
Never a slave to one plastic brand will I ever be.
Does hitting a buyer with a restocking fee increase your chances of getting a neg from that buyer?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
Yes, it's really the shipping on the $70 coins that is the bigger problem. That's why it's worth trying to negotiate a partial refund.
I would like to say this. In my 22 years on ebay, and purchase of probably well over 10,000 coins I can count how many coins I have returned on 1 hand. The only way I return a coin is if it is a big value difference and I thought the seller was misleading.
Probably. I got a negative last year from a buyer on a SATISFACTORY SUCCESSFUL TRANSACTION because he asked a question about a different item and he felt my response wasn't warm enough.
It is also worth asking if a partial refund would suffice. If you are going to be out $8 anyway, maybe an $8 to $10 refund allows him to keep it.
Great, now Ebay will force sensitivity training on us.
LOL. The funny part is my response to his request was positive, but he felt my response was too short and "sounded dismissive"...via email...based on the voice in his head...
Probably but you can't allow buyers to hold you hostage. I do so little on ebay they could close my account and it wouldn't make a gnats ass difference to me. I only play on ebay because of free listings. Charge me a dime and I'm out. I know a lot of you guys are big into eBay, my condolences.
I like it.
Let him have it.
BHNC #248 … 130 and counting.
It is not worth stirring the pot. I would just take the item back, refund, and block.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
This.
I agree with the message. When a Seller tries to take great pictures and writes accurate descriptions there should be no reason to return the coin. Additionally, many Buyers don't bother to familiarize themselves with E-Bay policies and could be unaware that you pay anyway when they send a coin back.
If this keeps up they'll find quality at a fair price disappear from the platform. Who can afford tire kickers?
We are reaching a point that properly graded PCGS coins are no longer a fit on Ebay. The cost of doing business continues to escalate and the previous minimal margins continue to get squeezed. For a transaction chain to continue, it must be successful for everyone along the chain. The seller, Ebay, Paypal the carrier and the buyer.
I noted in another thread that a bounty of no reserve slabbed coins ended on Ebay each Sunday night. It is a fraction of that now while 3000 coins end at no reserve on Great Collections instead.
Sellers may be stubborn, but they are not dumb.
Soon eBay will stop the blocking of buyers.
Great transactions with oih82w8, JasonGaming, Moose1913.
If the buyer is "savvy" or whatever word you want to use, the next step would to get your account suspended.
And slabbed coins will have to have a cac sticker...
Doesnt matter how good your pics are.What if I dont like the look in my HAND?Why offer a return in the first place if you cant deal with it?
I bought some shoes online the other day, size 9. My size! The photo was great, and description was arcuate, but when I tried it on, it did not fit.
The seller did nothing wrong, I did nothing wrong. The size 9 in that brand just didn't fit.
EAC 6024
I don’t think you should message him period. Buyers don’t care how much it costs you to be in the business whether shows or online.
Once returned refund his money and then block him.
This is part of being in the business. If you feel your returns have been high for a short period of time look into if this just bad luck, market conditions, or some other reason. Do you offer free shipping on returns? I don’t. I don’t know what time period your tracking returns against but offering free return shipping that could be part of your problem. Your giving a free approval service and if they get a better buy somewhere else guess what.
How would feel if you had paid $210 setup at a local 2 day show, then having a really bad selling show sales were only $120 on material costing $100?
Try the mens, 9 next time.
Everyone seems to have some kind of valid point, I can't quite decide who to side with.
It seems that many support the blocking but might not send that notice. However, might it be beneficial to let the bidder know why he lost bidding privileges?
I try very hard not to have buyer's remorse. I study the pictures and description and ask for more information if needed. One time I asked so many follow-up questions about a silver medal that the seller finally politely suggested that I might want to consider not buying the item. In the end I did buy it and I loved it.
But returning a $70 slabbed coin that was properly described, knowing the cost it would incur to the seller?
The problem is not returns, the problem is paypal's handling of returns.
No Way Out: Stimulus and Money Printing Are the Only Path Left
This
What were the other two returns?
When the Paypal fee was 2.2% all fees were refundable. At 2.9% they are not.
Paypal is run by shylocks.
People offer returns because it used to be possible to have the prospective buyer pay the cost of looking and not buying. Which is reasonable- if a buyer wants to take advantage of a service offered by the seller, he shouldn't be surprised to find there may be a cost involved. Between PayPal and eBay, it is getting increasingly difficult to do this anymore and sellers appear to be tiring of the ever-increasing expenses they're expected to cover that benefit others, not themselves.
Life in a corporate world. Want to share your block list ? PMs welcome.
``https://ebay.us/m/KxolR5
Interesting ... you offer free 30-day returns on your coins and then want to send a nastygram to somebody who returns a coin? Why not eliminate the drama and list your coins with no returns?
See http://www.doubledimes.com for a free online reference for US twenty-cent pieces
A LOT of GC coins have reserves