New Rule, or Old Rule, Just Not Enforced?

winesteven · July 31, 2019 8:01PM

There was a recent thread complaining about people not marking their sold registry coins as “Sold”, and the resulting delays/extra effort needed to deal with this. As I loaded this Message Board website tonight on my iPad, I was first forced to look at new Registry rules, which included a statement saying that if a person RECEIVES that automated email asking them to remove a sold registry coin from their registry set, and do not do so within the allowed three day time limit, if the “violator” has at least 90% of that set completed, PCGS will then “retire” that set. (Upon request by the violator, the Set can indeed be reinstated as “current”).

As I write this post, I’m not looking at those “new” rules, but just trying to recall what I read about an hour ago, so errors might appear above. Regardless, as in my subject line above, are these new rules, or just old rules that have been in effect for quite awhile, but just not enforced?

Zoins · July 31, 2019 8:36PM

What happens if the violator’s set is less than 90% completed?

winesteven · July 31, 2019 8:41PM

I don’t recall. It was VERY lengthy, and it disappeared after I pushed “I Accept”. However, I’m sure it can be found without much difficulty, probably on the PCGS site in the Registry section.

topstuf · July 31, 2019 8:42PM

Disposed of coins should be deleted from registry sets as soon as possible.
It's no fun to add a coin you just got and be told it's registered to someone else.
There's a remedy but it's an unnecessary hassle.

Bochiman · July 31, 2019 9:20PM

I generally agree with the thought, but what could easily happen is:

A) Someone forgets to update their contact email or it changes and they don't think about it for their registry bits. Yeah, "boo hoo", they should think about that, but, I could see that happening and it will cause hard feelings.

Someone is traveling and actually decompresses from the electronic world. It happens and it shouldn't be held against them. Again, yes, they could have taken the time to delist the coin from their inventory, but maybe, just maybe, they were waiting until the person received it and didn't try to return it (or told them it was good for them)...but the person didn't communicate and then went on their travels......ouch!

C) Person has medical/health issues for themselves or a loved one. Hopefully, unlikely, but it can/does happen. Where are your priorities? Maybe it happened right after sending the coin out....

D) Think of the fire in Paradise, last year. Think logging onto the registry and removing a coin, that they may have sold the day before they lost practically everything, was high on their list of things to remember and do?

E) What about, in the case of "D", above, those collectors that are 1st responders and spent all their waking moments battling the fire/emergency and/or saving lives?

Sure, all the above are not super common, but I have known, over the years here, more than a few members that have been impacted by each and every one of those issues. So, they would have to beg PCGS to restore their set (un-retire)....just not a good thing for anyone.

PS.....in the world of ebay, and some other ways of selling, not everyone knows how to contact everyone else that sold to them......however, even some that DO know how to contact the other member don't always do that and they just use the "ask PCGS to remove" function in the registry.

WaterSport · August 1, 2019 5:44AM

I think the fastest and simplest procedure is already in place, but it could be made more efficent. As it was, you got a coin and it was still listed in someones set. You contact PCGS and wait 3 days. No removal, you sent a picture proving you own the coin and PCGS removed it. Why not just send the picture to begin with and PCGS just remove the coin immediately.

WS

winesteven · August 1, 2019 5:49AM

@WaterSport said:
I think the fastest and simplest procedure is already in place, but it could be made more efficent. As it was, you got a coin and it was still listed in someones set. You contact PCGS and wait 3 days. No removal, you sent a picture proving you own the coin and PCGS removed it. Why not just send the picture to begin with and PCGS just remove the coin immediately.

WS

Because I'm sure there are plenty of times a person enters an incorrect cert number accidentally, so this gives the true owner a three day opportunity to contact PCGS to let them know that the "old" owner actually still owns that coin. Yes, there are holes in my point.

messydesk · August 1, 2019 6:08AM

It's a stretch, but I could imagine this rule being leveraged in an abusive way to attempt to knock out a competitor's set just before registry set award Judgment Day.

winesteven · August 1, 2019 6:22AM

@messydesk said:
It's a stretch, but I could imagine this rule being leveraged in an abusive way to attempt to knock out a competitor's set just before registry set award Judgment Day.

Ha! You're right, but then it's possible that once that's determined, the perpetrator may get his/her due.

amwldcoin · August 1, 2019 7:05AM

Several years ago I had 1 of my sets retired due to this rule. Somehow I missed the email removal request. Thankfully PCGS did restore my complete set!

Coinstartled · August 1, 2019 7:10AM

Buy the coin and not the holder.

jmlanzaf · August 1, 2019 7:49AM

@Coinstartled said:
Buy the coin and not the holder.

LOL

how do I register the coin without the holder?

TommyType · August 1, 2019 7:52AM

Minor inconvenience most of the time....

But there is one dealer I've purchased from several times, (3 or 4 times)...and every time, the coin showed as being already in a registry inventory. Worse, they never acted on the automated email.

Of all the possible reasons to boycott a dealer. this might the stupidest....but I'm nearly at that point.

lkeigwin · August 1, 2019 8:06AM

@winesteven said:
I don’t recall. It was VERY lengthy, and it disappeared after I pushed “I Accept”. However, I’m sure it can be found without much difficulty, probably on the PCGS site in the Registry section.

Here's the language from the Set Registry Rules update.

I don't quite get the point of the 90% thing. I suppose if you have a highly competitive set with over 90% completion and among the set are coins you don't own (i.e., haven't deleted) then the high rating is suspect. PCGS will retire it. Restoring its status sounds easy enough, however.
Lance.

"Should you attempt to list a coin and you receive an error message telling you that the coin is currently owned by another registrant, please use the automatic email feature that will send an email to the former owner asking for release. Your name will not be sent to the other member. Please allow three business days for the former owner to release the coin. If, after three business days, the inventory item has not been removed, please submit a scan of the front and back of the item to setregistry@collectors.com and the item will be removed for you. We reserve the right to remove a coin from your inventory prior to the three business day requirement at our discretion. Registrants are urged to delete their sets or coins from the registry soon after sets or coins are sold in order to release the certification numbers for other registrants who may have purchased the items and wish to register them. If after 3 business days from receiving a removal request you have not deleted a sold coin from your set(s) and inventory and your set is 90% complete or greater, your entire set will be retired. Contact Set Registry customer service to have your set reinstated to active."

RogerB · August 1, 2019 8:09AM

The new rule is very simple: Violate any register set rule and all coins in your set will be electronically destroyed - from your safe deposit box or cigar box.

Davideo · August 1, 2019 11:24AM

@Coinstartled said:
Buy the coin and not the holder.

Buy the picture of the coin in the holder so you can add it to your registry set

SetRegistryManager · August 1, 2019 12:30PM

Hello Everybody,

The PCGS Set Registry is member-driven, without our members it wouldn’t be what it is today. No one ever wants to “punish” anyone, we enforce the Registry rules as issues come up. We will always do our best to work with members to fix the issue they’ve encountered.

The rules of the Set Registry, like many rules for many platforms and online resources, are in place based on previous experiences, issues and what we've learned is the best process over the years we've been building and enhancing the Registry.

As we continue to grow the Registry, we are doing our best to add features that we think will benefit the larger collecting community and most of the Registry participants. We’re also working to streamline some of the more complicated processes and are working to make the Registry as efficient as possible for all members.

As the PCGS Set Registry Manager, I receive a lot of feedback from members through email, phone, in-person and through our online forums. I’ve probably received more feedback regarding the removal process than any other aspect of the Set Registry. I hear you! 😊

As some of you may have noticed, we’ve made some updates to the removal request process in the last month or so. The member requesting a coin be removed now receives a confirmation email from the Registry letting them know we've received their request and what the next steps should be if after three days they are not able to add the coin(s) to their inventory. We also provide the requesting member the information pertaining to the coin in question, which helps members realize when a mistake has been made and when a removal request can be canceled.

Soon, you will be able to see all your pending requests within your Registry, whether you submitted the removal request or received a removal request. You will eventually be able to perform all the actions surrounding removal requests right from your Registry as well, easier and more efficient than before.

We are working closely with our IT team to continue to enhance this process and improve it per the feedback we've received.

Please, if you sell a coin or an entire collection, remove the coin and/or collection from your inventory! I’m sure most of us have tried to add a coin to our inventory only to be told it’s already in someone else’s. I know this is frustrating and I would never keep a coin in my inventory that I do not physically own, I would hope that you wouldn’t either.

As always, if you have questions, feedback or you experience issues you’d like addressed, please email our team at SetRegistry@Collectors.com.

winesteven · August 1, 2019 12:59PM

David - Excellent!!!!! Thank you, and your team, for doing such a great job! Your process is very fair and logical!

djm · August 1, 2019 6:36PM

@WaterSport said:
I think the fastest and simplest procedure is already in place, but it could be made more efficent. As it was, you got a coin and it was still listed in someones set. You contact PCGS and wait 3 days. No removal, you sent a picture proving you own the coin and PCGS removed it. Why not just send the picture to begin with and PCGS just remove the coin immediately.

WS

Because there are many stolen coins in PCGS holders. The actual owner needs time to contact PCGS and the Police when someone is attempting to register a stolen coin.

New Rule, or Old Rule, Just Not Enforced?

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