Ebay -- What would you do?

djm · May 3, 2019 8:19AM

Had an $800 item returned as defective. The postman left me a notice that the item was sent postage due $96. Would you pay the postage, get the item and issue a refund, or not get the item and not issue the refund as it was never properly returned, or something else

Hemispherical · May 3, 2019 8:24AM

Wow! That buyer needs to be blocked. What is the Bay’s or PPal’s policy on this?

It has not been delivered if there is postage due is my thinking.

SoFlo · May 3, 2019 8:28AM

Sounds like a scam in the making...

DIMEMAN · May 3, 2019 8:29AM

Could you pay the $96 and deduct it from his return? Return postage is always on the buyer.....I thought.

coinpalice · May 3, 2019 8:30AM

get a e bay Concierge member on the phone asap, they will tell you what to do. go to the bottom of your home page and click on help and contact. they have helped me out before

jmlanzaf · May 3, 2019 8:30AM

@DIMEMAN said:
Could you pay the $96 and deduct it from his return? Return postage is always on the buyer.....I thought.

Dear God, if only that were true.

Return postage is almost always on the seller, unless the buyer is extra kind.

jmlanzaf · May 3, 2019 8:31AM

@djm said:
Had an $800 item returned as defective. The postman left me a notice that the item was sent postage due $96. Would you pay the postage, get the item and issue a refund, or not get the item and not issue the refund as it was never properly returned, or something else

What I would do, and what you should do, is NOT ask us. Call eBay.

djm · May 3, 2019 8:31AM

@Mizzou said:
Sounds like a scam in the making...

Not a scam eBay messed up when they issued the return label and only charged for postage for 1 ounce

djm · May 3, 2019 8:34AM

@jmlanzaf said:

@djm said:
Had an $800 item returned as defective. The postman left me a notice that the item was sent postage due $96. Would you pay the postage, get the item and issue a refund, or not get the item and not issue the refund as it was never properly returned, or something else

What I would do, and what you should do, is NOT ask us. Call eBay.

I know what eBay will say, they will protect the buyer and say to pay the $96 it's my responsibility to accept the return.

Hemispherical · May 3, 2019 8:37AM

@djm said:
Had an $800 item returned as defective. The postman left me a notice that the item was sent postage due $96. Would you pay the postage, get the item and issue a refund, or not get the item and not issue the refund as it was never properly returned, or something else

@jmlanzaf said:

@DIMEMAN said:
Could you pay the $96 and deduct it from his return? Return postage is always on the buyer.....I thought.

Dear God, if only that were true.

Return postage is almost always on the seller, unless the buyer is extra kind.

$96 is a lot of postage for $800 even registered. Express with thousands+ insurance is less then $96.

Was this a coin or something else that actually weighs more than a few ounces?

amwldcoin · May 3, 2019 8:39AM

$96 postage??? I'm trying to figure out how it could be so high? What was the item, a 70 pound rock?

coinpalice · May 3, 2019 8:40AM

how much did you pay to ship it to the buyer?

jmlanzaf · May 3, 2019 8:43AM

@djm said:

@jmlanzaf said:

@djm said:
Had an $800 item returned as defective. The postman left me a notice that the item was sent postage due $96. Would you pay the postage, get the item and issue a refund, or not get the item and not issue the refund as it was never properly returned, or something else

What I would do, and what you should do, is NOT ask us. Call eBay.

I know what eBay will say, they will protect the buyer and say to pay the $96 it's my responsibility to accept the return.

A. Not necessarily
B. But if so - you have no choice no matter what we bozos tell you to do.

If you refuse delivery and eBay won't allow it, you could be out the money and the item

Tetromibi · May 3, 2019 8:45AM

You're not going to find the magic answer you want here.

Call eBay...

Hemispherical · May 3, 2019 9:01AM

There appears to be a flaw in the return process.

If someone buys something.

Returns to seller with seller paying return shipping costs. Regardless of shipping costs.

The buyer puts some lead weights in the package with the returned item.

Buyer adds in extra insurance cost, up to maximum allowed by the PO, and...

Adds restricted adult signature required, and...

Adds Sunday delivery, and whatever else there is available.

Seller is still on the hook to pay for the returned item’s shipping cost as postage due.

If so, then this is a perfect way to put sellers out of business.

There has to be a counterbalance.

djm · May 3, 2019 9:02AM

@coinpalice said:
how much did you pay to ship it to the buyer?

I paid about $60 but it was shipped Fedex with a discount. The item weighs 50 pounds

DIMEMAN · May 3, 2019 9:05AM

@djm said:

@coinpalice said:
how much did you pay to ship it to the buyer?

I paid about $60 but it was shipped Fedex with a discount. The item weighs 50 pounds

50 LBS.....that explains the $96 postage. What is the reason for return?

djm · May 3, 2019 9:05AM

@Hemispherical said:

@djm said:
Had an $800 item returned as defective. The postman left me a notice that the item was sent postage due $96. Would you pay the postage, get the item and issue a refund, or not get the item and not issue the refund as it was never properly returned, or something else

@jmlanzaf said:

@DIMEMAN said:
Could you pay the $96 and deduct it from his return? Return postage is always on the buyer.....I thought.

Dear God, if only that were true.

Return postage is almost always on the seller, unless the buyer is extra kind.

$96 is a lot of postage for $800 even registered. Express with thousands+ insurance is less then $96.

Was this a coin or something else that actually weighs more than a few ounces?

This was something else that weighs 50 pounds. They didn't put any insurance on the item so if I get it and the USPS damaged the item I'm out even more.

Coinstartled · May 3, 2019 9:10AM

What is your return policy?

djm · May 3, 2019 9:12AM

@jmlanzaf said:

@djm said:

@jmlanzaf said:

@djm said:
Had an $800 item returned as defective. The postman left me a notice that the item was sent postage due $96. Would you pay the postage, get the item and issue a refund, or not get the item and not issue the refund as it was never properly returned, or something else

What I would do, and what you should do, is NOT ask us. Call eBay.

I know what eBay will say, they will protect the buyer and say to pay the $96 it's my responsibility to accept the return.

A. Not necessarily
B. But if so - you have no choice no matter what we bozos tell you to do.

If you refuse delivery and eBay won't allow it, you could be out the money and the item

I can't refuse the delivery if no attempt has been made to deliver the item.

The post office should never have accepted a 49lb package with 1 oz postage paid.

djm · May 3, 2019 9:13AM

@Coinstartled said:
What is your return policy?

Doesn't matter they are claiming received defective.

djm · May 3, 2019 9:14AM

@DIMEMAN said:

@djm said:

@coinpalice said:
how much did you pay to ship it to the buyer?

I paid about $60 but it was shipped Fedex with a discount. The item weighs 50 pounds

50 LBS.....that explains the $96 postage. What is the reason for return?

They are claiming defective (SNAD)

blu62vette · May 3, 2019 9:17AM

Once you figure out shipping be sure to video opening the package to cover yourself from potential return fraud.

3keepSECRETif2rDEAD · May 3, 2019 9:22AM

...produce the 50 pound coin via pictures immediately please...and stupid is, as stupid does in regards to buyers, sellers and eBay

Coinstartled · May 3, 2019 9:27AM

To add insult to injury, Paypal will no longer refund the fee that you paid them when you issue a refund.

Good luck.

amwldcoin · May 3, 2019 9:45AM

He's got 4 days until that goes into effect.

@Coinstartled said:
To add insult to injury, Paypal will no longer refund the fee that you paid them when you issue a refund.

Good luck.

jt88 · May 3, 2019 9:57AM

It will be interesting to see the outcome on this issue. Please keep us posted on the outcome

jmlanzaf · May 3, 2019 10:03AM

@Hemispherical said:
There appears to be a flaw in the return process.

If someone buys something.

Returns to seller with seller paying return shipping costs. Regardless of shipping costs.

The buyer puts some lead weights in the package with the returned item.

Buyer adds in extra insurance cost, up to maximum allowed by the PO, and...

Adds restricted adult signature required, and...

Adds Sunday delivery, and whatever else there is available.

Seller is still on the hook to pay for the returned item’s shipping cost as postage due.

If so, then this is a perfect way to put sellers out of business.

There has to be a counterbalance.

That can't happen if they handle the return through eBay.

That could happen, in theory, with a chargeback through PayPal.

Not an eBay problem, it's a people problem.

Hemispherical · May 3, 2019 10:13AM

@djm said:

@Hemispherical said:

@djm said:
Had an $800 item returned as defective. The postman left me a notice that the item was sent postage due $96. Would you pay the postage, get the item and issue a refund, or not get the item and not issue the refund as it was never properly returned, or something else

@jmlanzaf said:

@DIMEMAN said:
Could you pay the $96 and deduct it from his return? Return postage is always on the buyer.....I thought.

Dear God, if only that were true.

Return postage is almost always on the seller, unless the buyer is extra kind.

$96 is a lot of postage for $800 even registered. Express with thousands+ insurance is less then $96.

Was this a coin or something else that actually weighs more than a few ounces?

This was something else that weighs 50 pounds. They didn't put any insurance on the item so if I get it and the USPS damaged the item I'm out even more.

Ouch!

Hate for it to be you or anyone, actually, but this is/will be a good case study. Let us know how it goes in the long run.

djm · May 3, 2019 10:16AM

eBay is the one who issued the return label for 1 ounce on a 50 pound item! So they are totally clueless. The Post Office should not have accept a Large Package that weighs 50 pounds with a 1 ounce First Class Label.

jmlanzaf · May 3, 2019 10:48AM

@djm said:
eBay is the one who issued the return label for 1 ounce on a 50 pound item! So they are totally clueless. The Post Office should not have accept a Large Package that weighs 50 pounds with a 1 ounce First Class Label.

Is your default weight in the listing 1 ounce?

Ebay -- What would you do?

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