eBay Cancellation Return Refund PayPal Weird Charge

Broadstruck · May 10, 2018 4:12AM

So I had 2 cancellation requests before shipping this year as the buyers didn't read the description before hitting the BIN button. Which I'd rather nip it in the butt early instead of waiting for a return.

Anyhow while glancing at my PayPal I noticed they refunded the buyer $.30 more than originally paid. I then glance at the other cancellation from 2 months ago and again the refund amount was 30 cents more. I called PayPal who now also seem to have outsourced their customer service department to Asia? So from what I could understand is that this is what happens when you now cancel and refund through eBay and not through PayPal? Although it looks like the buyer is getting the extra it's either eBay or PayPal that's charging 30 cents?

Not a big deal with only a couple cancellations, however figured I'd mention it as for a major volume seller it could really add up.

I've added a lot of question marks as I walked away from that conversation not really knowing what exactly happens? As I was told as a one time courtesy for bringing this to PayPal's attention they would credit me my 60 cents back. Nevertheless if you've done a few eBay cancellations you might want to check your PayPal account.

Treashunt · May 10, 2018 4:17AM

very strange.

ms70 · May 10, 2018 4:34AM

Between this, the possible future tax thing, and everything else it's getting really stupid.

Unknown · May 10, 2018 5:25AM

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amwldcoin · May 10, 2018 6:08AM

Yeap...the 30 cents is a nonrefundable transaction fee. All merchants have to pay it whether paypal,creditcard,or whatever.

MorganMan94 · May 10, 2018 6:17AM

There is one way around it if you know you are going to refund someone. Transfer your balance to your bank account except for the exact amount you received on the sale, after that refund them.

BAJJERFAN · May 10, 2018 7:03AM

@MorganMan94 said:
There is one way around it if you know you are going to refund someone. Transfer your balance to your bank account except for the exact amount you received on the sale, after that refund them.

Won't that drive your PP balance negative?

MorganMan94 · May 10, 2018 7:17AM

@BAJJERFAN said:

@MorganMan94 said:
There is one way around it if you know you are going to refund someone. Transfer your balance to your bank account except for the exact amount you received on the sale, after that refund them.

Won't that drive your PP balance negative?

Nope, I have done it a few times and it takes your balance to zero, it does not pull the .30 cents from your bank account either.

BAJJERFAN · May 10, 2018 7:19AM

@MorganMan94 said:

@BAJJERFAN said:

@MorganMan94 said:
There is one way around it if you know you are going to refund someone. Transfer your balance to your bank account except for the exact amount you received on the sale, after that refund them.

Won't that drive your PP balance negative?

Nope, I have done it a few times and it takes your balance to zero, it does not pull the .30 cents from your bank account either.

PP can no longer touch your bank account without your permission.

MedalCollector · May 10, 2018 9:37AM

I did not know this. Thank you!

@Broadstruck said:
Which I'd rather nip it in the butt early instead of waiting for a return.

I would suggest you don't nip any more butts from now on....

Cougar1978 · May 10, 2018 3:20PM

Interesting

Cancellations very rare almost non existent for me. How can u block them in future w eBay phone app?

Wabbit2313 · May 10, 2018 3:46PM

@GoldenEgg said:
I did not know this. Thank you!

@Broadstruck said:
Which I'd rather nip it in the butt early instead of waiting for a return.

I would suggest you don't nip any more butts from now on....

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davewesen · May 10, 2018 5:43PM

@MorganMan94 said:
There is one way around it if you know you are going to refund someone. Transfer your balance to your bank account except for the exact amount you received on the sale, after that refund them.

Now eBay reverses your PAYPAL credit from a sale as soon as the buyer opens a return request - before they even send you the coin. This can easily put your PAYPAL balance in negative.

MorganMan94 · May 10, 2018 5:53PM

@davewesen said:

@MorganMan94 said:
There is one way around it if you know you are going to refund someone. Transfer your balance to your bank account except for the exact amount you received on the sale, after that refund them.

Now eBay reverses your PAYPAL credit from a sale as soon as the buyer opens a return request - before they even send you the coin. This can easily put your PAYPAL balance in negative.

If they open a case before messaging you yes, both times I have done it was not an Ebay transaction though.

airplanenut · May 10, 2018 6:29PM

@davewesen said:

@MorganMan94 said:
There is one way around it if you know you are going to refund someone. Transfer your balance to your bank account except for the exact amount you received on the sale, after that refund them.

Now eBay reverses your PAYPAL credit from a sale as soon as the buyer opens a return request - before they even send you the coin. This can easily put your PAYPAL balance in negative.

It's semantics, but they put the funds on hold, rather than reverse anything. From your perspective it doesn't matter, but this shouldn't be confused with the buyer getting their money back before the case is decided.

Unknown · May 10, 2018 6:32PM

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mustangmanbob · May 10, 2018 6:36PM

This whole discussion started over 30 cents, right?

eBay Cancellation Return Refund PayPal Weird Charge

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