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PCGS submittals - definitely NOT first in...first out (within the same service tier)

I have been watching my order (like most people do with their own) that was received on 21 Aug 2015, and was in the Variety Attribution queue as of 24 Aug 2015, by the certification numbers being updated per PCGS Cert Verification. Three of four attribution were updated, while the forth remains as it was when it arrived. As I am looking at the Shared Order page, every one that is on the front page has a received date after mine and are being in the process of being shipped out to their respective owners. So much for my order "should be shipped out by the end of the week" per PCGS Customer Service Rep. Then again he did not say which week. My email that I sent to info@PCGS.com last week remains unanswered on this subject.
Perhaps I just don't "get it".
Perhaps I just don't "get it".

oih82w8 = Oh I Hate To Wait _defectus patientia_aka...Dr. Defecto - Curator of RMO's
BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore, Nickpatton, Namvet69,...
BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore, Nickpatton, Namvet69,...
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-Paul
BST transactions: dbldie55, jayPem, 78saen, UltraHighRelief, nibanny, liefgold, FallGuy, lkeigwin, mbogoman, Sandman70gt, keets, joeykoins, ianrussell (@GC), EagleEye, ThePennyLady, GRANDAM, Ilikecolor, Gluggo, okiedude, Voyageur, LJenkins11, fastfreddie, ms70, pursuitofliberty, ZoidMeister,Coin Finder, GotTheBug, edwardjulio, Coinnmore, Nickpatton, Namvet69,...
<< <i>I have been watching my order (like most people do with their own) that was received on 21 Aug 2015, and was in the Variety Attribution queue as of 24 Aug 2015, by the certification numbers being updated per PCGS Cert Verification. Three of four attribution were updated, while the forth remains as it was when it arrived. As I am looking at the Shared Order page, every one that is on the front page has a received date after mine and are being in the process of being shipped out to their respective owners. So much for my order "should be shipped out by the end of the week" per PCGS Customer Service Rep. Then again he did not say which week. My email that I sent to info@PCGS.com last week remains unanswered on this subject.
Perhaps I just don't "get it".
Perhaps the person who can attribute that one coin is on vacation or they sent it out to an independent expert.