Were you aware that you can expedite your PCGS submission upon request?

Goldbully · October 24, 2014 10:25AM

I have a Regular Submission that is now at 19 business days in house.

According to the PCGS Website, a Regular Submission is taking 16 business days on average.

The CSR(James-very nice guy) said that he would put my 19 business day submission on 'expedited' status.

Anyone have experience with this situation?

jdimmick · October 24, 2014 10:27AM

I did this with a currency order once because it was taking too long

TwoSides2aCoin · October 24, 2014 10:31AM

Once tried using speed dial to no avail.

RYK · October 24, 2014 10:34AM

Hmmm...he is going to expedite an order that is already 3 days behind?

Goldbully · October 24, 2014 10:41AM

<< Hmmm...he is going to expedite an order that is already 3 days behind? >>

Amen I say to RYK.

lkeigwin · October 24, 2014 11:22AM

When that happened to me...expediting a stalled submission...the receptionist did fast work!
Lance.

WTCG · October 24, 2014 12:10PM

I think of special requests like expediting an order to be favors. When you use a favor this time you have to wait a while to ask for another favor next time.

Rampage · October 24, 2014 12:22PM

Maybe there is a reason its taking a while. If prefer to wait.

Rampage · October 24, 2014 12:24PM

Submission goals are estimated not guarantees. You seem impatient if it's only three day late.

Goldbully · October 24, 2014 12:27PM

<< Submission goals are estimated not guarantees. You seem impatient if it's only three day late. >>

Longest I've ever waited for a 'Higher Dollar' Regular Submission.....why shouldn't I question?

Oh, and I'm not impatient.....just concerned.

WTCG · October 24, 2014 12:35PM

<< Submission goals are estimated not guarantees. You seem impatient if it's only three day late. >>

The manic personality is a common trait amongst coin people, as is paranoia. It's only three days late to everybody else but to lots of coin people a lot of incredible scenarios can be imagined in three days. I've had submissions delayed months for various reasons. Three days is nothing to sensible people but to others it's a whole different story.

Goldbully · October 24, 2014 12:51PM

<< 

<< Submission goals are estimated not guarantees. You seem impatient if it's only three day late. >>

The manic personality is a common trait amongst coin people, as is paranoia. It's only three days late to everybody else but to lots of coin people a lot of incredible scenarios can be imagined in three days. I've had submissions delayed months for various reasons. Three days is nothing to sensible people but to others it's a whole different story. >>

Manic I may be....but from your post, you recognize this affliction, degree of affliction is up for bids.

Liked your post WTCG.

AMRC · October 24, 2014 1:18PM

Breath in, breath out, now hold it.

Hold it.

Hold it.

Well maybe you should not hold your breath.

MsMorrisine · October 24, 2014 1:22PM

<< Breath in, breath out, now hold it.

Hold it.

Hold it.

Well maybe you should not hold your breath. >>

I agree and maybe James is new and let on a surper secret.

Wabbit2313 · October 24, 2014 1:59PM

<< Hmmm...he is going to expedite an order that is already 3 days behind? >>

You might need a time machine to actually pull off what James is offering.

cointime · October 24, 2014 2:41PM

I had send a modern sub a couple months ago and when I called it was at 34 days, while the web page noted the average was 20. He asked if I would like to mark it expedited and I said sure. 4 days later my grades posted.

Goldbully · October 25, 2014 2:30AM

<< I had send a modern sub a couple months ago and when I called it was at 34 days, while the web page noted the average was 20. He asked if I would like to mark it expedited and I said sure. 4 days later my grades posted. >>

I hope that's an omen.

James said they were very busy with submissions.

WingedLiberty1957 · October 25, 2014 2:33AM

... just sit back and relax (maybe take a long vacation) in the interim.

leothelyon · October 25, 2014 5:57PM

<< 

<< I had send a modern sub a couple months ago and when I called it was at 34 days, while the web page noted the average was 20. He asked if I would like to mark it expedited and I said sure. 4 days later my grades posted. >>

I hope that's an omen.

James said they were very busy with submissions. >>

Me thinks James would be fired if he were to say.......they were slow. No?

jdimmick · October 25, 2014 10:56PM

Cant be too high dollar for a regular submission, isn't the cap 3k. if so then that might be the hold up

ms71 · October 25, 2014 11:09PM

If submissions are taking "16 days on average", wouldn't that say that ~50% are experiencing longer turnaround times, so . . . . about half the time you should expect longer than 16 days?

LindeDad · October 26, 2014 2:33AM

But is anyone getting less than 16 is the question?

Goldbully · October 27, 2014 10:02AM

Well, business day 20 has come and gone.

Goldbully · October 28, 2014 10:05AM

<< Well, business day 20 has come and gone.

>>

Day 21 has now past.

Just checked the PCGS Regular Submission time frame.....it went from 16 to 18 business days.

robec · October 28, 2014 10:08AM

<< 

<< Well, business day 20 has come and gone.

>>

Day 21 has now past.

Just checked the PCGS Regular Submission time frame.....it went from 16 to 18 business days. >>

I'm at day 31 with Economy (only 1 day late). I take that back, it just change from 30-32. So I'm still a day early.

Maybe tomorrow for both of us GB

Goldbully · October 29, 2014 10:04AM

Maybe tomorrow for both of us GB

Not for me, Bob.

Day 22 has now past.

robec · October 29, 2014 10:07AM

<< Maybe tomorrow for both of us GB

Not for me, Bob.

Day 22 has now past. >>

32 here.

MilkmanDan · October 29, 2014 2:38PM

<< 

<< Maybe tomorrow for both of us GB

Not for me, Bob.

Day 22 has now past. >>

32 here. >>

Candle light vigil for GB until his grades post.

I'm with ya buddy, 22 days for me too on a regular submission. It's hard to be patient sometimes, but hey at least you didn't send a darkside express submission which shows 26 days, even though regular is at 24.

Goldbully · October 30, 2014 10:02AM

Candle light vigil for GB until his grades post

Thanks for the support Dan.......guess what?

Day 23 has just passed!

MilkmanDan · October 30, 2014 10:42AM

<< Candle light vigil for GB until his grades post

Thanks for the support Dan.......guess what?

Day 23 has just passed! >>

Same here and with Baltimore going on I'm not holding my breath for anything before late next week. Oh well, I'll go play some Ben Harper while the candles burn.

panther · October 30, 2014 10:59AM

My regular submission just posted
received 10/17
Shipped 10/30
nine business days

Another one
received
10/8
shipped 10/30
16 business days

Goldbully · October 30, 2014 11:37AM

<< My regular submission just posted
received 10/17
Shipped 10/30
nine business days

Another one
received
10/8
shipped 10/30
16 business days

>>

My Regular submission was received on 9/29......7 business days before you.

How can the top TPG PCGS finalize grade one customer(panther) in 16 business days, and not grade another customer(me) in 23 days and counting?

This is not a good situation......especially since my submission was marked as expedited last week by James.

Unknown · October 30, 2014 11:41AM

This content has been removed.

robec · October 30, 2014 11:43AM

Does the amount of coins in the submission affect the time taken?

My Economy (day 34) has 17 coins.

Bochiman · October 30, 2014 11:55AM

<< Does the amount of coins in the submission affect the time taken?

My Economy (day 34) has 17 coins. >>

Shouldn't. Unless it has changed, it was mentioned before that submissions basically go on trays and graders reach in and grab a tray. They spend, if I recall what Mark Feld and some others have said, much less than a minute per coin, unless there is a need to spend more (they think they see something, etc). So, 17 coins would be under 1/2 hour at the worst case scenario, imho.......grabbing, grading, taking a bathroom break, grabbing a quick drink/snack, putting tray back as done, etc. Then you get the rest of the logistics, but even that shouldn't take that long.

It's also been said this month is seeing lower than normal submissions (dbcoin mentioned that elsewhere)....so, maybe vacations? Maybe shows? I really don't know. I just know they weren't FIFO before and I doubt that has changed.

dbcoin · October 30, 2014 12:05PM

It's also been said this month is seeing lower than normal submissions (dbcoin mentioned that elsewhere)....so, maybe vacations? Maybe shows? I really don't know. I just know they weren't FIFO before and I doubt that has changed.

Coin certs in October are 50K lower than last October. A $1M shortfall compared to last year. Sudden trend change or one off? Last time a month's coin certs were this low the stock was $10. One the plus side, card certs are up slightly and every short is way underwater.

Goldbully · October 31, 2014 10:10AM

Business day 24 has now passed.......this is the longest in house regular submission I've had since 2006.

Guess the expedited status went with the wind.

Wabbit2313 · November 3, 2014 7:55AM

When you finally get your grades, after all this waiting, I hope they are what you were expecting. That would be the icing on the cake to have a really bad result.

I see they just upped the economy to 34 days. (I have some orders in and one of mine just hit 35 days.) 2 months from start to finish (counting shipping) is a long time to have ones coins tied up. In my 35 or so orders this year, this is by far the slowest.

crazyhounddog · November 3, 2014 9:01AM

I just returned from sending my submission in. I know it's very close to the holiday season so I expect it to take a bit longer than if it weren't.

19Lyds · November 3, 2014 9:27AM

<< 

<< Submission goals are estimated not guarantees. You seem impatient if it's only three day late. >>

The manic personality is a common trait amongst coin people, as is paranoia. It's only three days late to everybody else but to lots of coin people a lot of incredible scenarios can be imagined in three days. I've had submissions delayed months for various reasons. Three days is nothing to sensible people but to others it's a whole different story. >>

No kidding. I had a grade guarantee submission in the shop for close to 4 months.

19Lyds · November 3, 2014 9:28AM

<< Business day 24 has now passed.......this is the longest in house regular submission I've had since 2006.

Guess the expedited status went with the wind.

>>

Maybe next time, submit using Express.

Goldbully · November 4, 2014 10:15AM

Business day #26.......Regular service this week went from 18 days back down to the usual 16 days.

I called PCGS and they said all is well with my submission.

And to think James put my order on expedited service over a week ago.

TwoSides2aCoin · November 4, 2014 11:41AM

19 Days Regular service. No idea why some take longer than others.

Goldbully · November 4, 2014 11:45AM

<<

19 Days Regular service. No idea why some take longer than others. >>

Gorgeous dirty $2½ gold Indian TS2C.....glad someone is getting speedy service.

lasvegasteddy · November 4, 2014 11:51AM

tru-views add a couple days to a week if i'm not mistaken

MsMorrisine · November 4, 2014 11:55AM

I can expedite my order too!

Super Expedite Power, Activate!

I'm sure mine will be done tomorrow first thing.

WingedLiberty1957 · November 4, 2014 12:00PM

I was told by a PCGS service rep a year ago that PCGS grading is random and not "first in, first out" (at a given service level and with the same services requested) ... and that's why there is such a huge spread in turnaround times. It might have been the first time I got an honest answer over the phone in my life!

I posted that info on this board (just to let people know that so they would be more relaxed about the turnaround time) and just about everybody freaked out (LOL).

Still I have had experience with sending a bunch of submissions (of similar coins, and at the same service level) in the same shipping box to PCGS. They all get checked in within minutes of each other. Yet the results on my subs were done nearly a calendar month apart. The slowest subs came nearly 20 biz days after the after average turnaround time said it would be ready.

Ultimately, It's neither here no there ... it doesn't really matter in the scheme of things ... but getting stressed out or calling PCGS is of no help. They might tell you over the phone that your order will be "expedited" -- the truth is they have no idea where your order is at any given moment -- and they are just trying to get you off the phone and out of their hair.

Your slow order is not "lost" and it will eventually be graded -- it just might take an extra 20 to 30 biz days over what they post as the average turnaround time. And of course you will probably be annoyed that others post how fast PCGS graded their subs and that they were faster than the average turnaround time posted. That will happen with random order policy. When I was waiting for my slow submissions, I saw tons of posts about how fast PCGS was (LOL) and how they submitted things only a week or two previously and already had their results back.

My best advice is to try not to think about it --- put your mind elsewhere -- and eventually you will get that email that your grades are ready.

Two calendar months from the check in date is a good guide to use (ignore the average turnaround table) -- your grades will almost always be ready by then. They may come faster ... or not.

The turnaround times posted are just a guide and not guaranteed.

Get outside, take a walk, play with your kids or your dog, go to a movie, tell your spouse you love them. Watching the pot (so to speak) just makes you stressed out -- and it doesn't help it get done any faster.

TopographicOceans · November 4, 2014 12:27PM

The easiest way for PCGS to expedite is VG08, Cleaned, Scratched, Cleaned and ship it back out.

Were you aware that you can expedite your PCGS submission upon request?

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