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New Ebay Changes - Mandatory Returns and Other Goodies

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  • Bayard1908Bayard1908 Posts: 4,179 ✭✭✭✭
    eBay is committing suicide. Don't let them take you down with them. Small and medium size sellers are either being thrown off the site for trivial DSR "violations" or are being driven off by the increasingly intrusive policies. As these sellers' listings disappear, eBay is becoming less and less of a place to find unique merchandise and more of just another retail venue full of me too products. As a consequence, plus the recent security breach, buyers are also abandoning eBay.

    eBay does not want small and medium size sellers. They want international brands, large retailers, and high volume Chinese sellers. The handwriting has been on the wall for some time. Find yourself an alternative sales channel and do not depend on eBay.
  • BAJJERFANBAJJERFAN Posts: 31,616 ✭✭✭✭✭


    << <i>

    << <i>This is why you need two checking accounts.

    Have only one linked to PP.

    Payment comes into PP, transfer to your PP linked checking, transfer to your non PP linked checking.

    You will still have an issue and will not be able to use PP, but at least you have your money and you can decide what to do. >>



    PayPal will still hit your checking account for it and will cause checks to bounce if there are insufficient funds to cover it. And you might be able to fix this, but it would be a mess. >>



    I thought that PP could no longer raid your linked bank account without your approval.
    theknowitalltroll;
  • As the policy is now, say seller has a 14 day return policy with buyer paying return shipping for any reason (also consider that most coins ship free these days, seller's expense). Buyer thinks twice before shipping back unless there is truly a SNAD issue. With the new policy, seller has to pay for the return shipping if the buyer states SNAD, no matter if seller states buyer pays for returns. This is a big policy change IMO and may encourage buyers to use this new policy as "take it out on approval" no penalty for returning, buyer's remorse, etc. Sort of like buying a Kennedy from the U.S. Mint and if it doesn't presell on ebay, eh, send it back. Maybe the big sellers can absorb this type of selling, but many small sellers will not, as ebay continues to push for bigger retail store business.
  • 7over87over8 Posts: 4,733 ✭✭✭


    << <i>BST is free and works well >>



    I haven't found it to work well at all. I did my share of trades, but if you want to sell for higher end of wholesale / retail to the end consumer, BST is not the place.

    Everyone on BST is trying to do the same thing.

    I found Great Collections to be the place to sell.....and getting much more popular to use.
  • bestdaybestday Posts: 4,271 ✭✭✭✭
    Can't always blame the buyer or Ebay .. picked up some old silver coins on ebay ... sprinkled in the lot were non silver 1965 quarters
  • TwoSides2aCoinTwoSides2aCoin Posts: 45,011 ✭✭✭✭✭


    << <i>Wonder why folks are still active on this site (myself included). BST is free and works well on the more popular coins if you have a bit of patience. One of the well regarded auction houses will handle coins at 15% in B/S fees on mid priced coins and 10% on coins over $1000.

    They handle the chargeback and return grief and the imaging and the general aggravation. Costs 10-12% on Ebay with a lot more work. >>



    I'm still active because ebay still reaches a wider audience and through the BST and my website, I would starve to death with all the patience in the world.


  • << <i>

    << <i>BST is free and works well >>



    I haven't found it to work well at all. I did my share of trades, but if you want to sell for higher end of wholesale / retail to the end consumer, BST is not the place.

    Everyone on BST is trying to do the same thing.

    I found Great Collections to be the place to sell.....and getting much more popular to use. >>



    Thanks for the info.
  • ebaytraderebaytrader Posts: 3,312 ✭✭✭


    << <i>Perhaps as the sellers are handcuffed, why not require the buyer to link a CC and automatically hit it for an Ebay purchase which is not paid for in 48 hours.

    HAL the computer would have no problem with that. >>




    One new feepay policy that's not being talked about here is that buyers will be able to opt out of completing a purchase within 1 hour after the close of the sale.

    This includes auctions!

    Look for tons of bidders backing out of completing a sale for a variety of reasons - or none at all - and all without any repercussions. This may be one of the most insane policies of all.
  • ebaytraderebaytrader Posts: 3,312 ✭✭✭


    << <i>

    Ebay has never told a buyer of mine to destroy a product and they have never done so and refunded a buyer. My reading comprehension is just fine. How many times when a customer was entitled to a refund of something you sold that is your property has ebay told that customer to destroy your property? If this has happened to you I would like to see proof of it. The only way for a buyer to force a return is to file a SNAD. So again I call BS and ask you to prove what you are saying. >>




    image


    ^ Buyers do not have to return SNAD items based on seller elections.
  • bestdaybestday Posts: 4,271 ✭✭✭✭
    I think it is rather odd ,that ebay attempts to position itself as a retailer , while using other people's labor, time , and money to do it
  • telephoto1telephoto1 Posts: 4,966 ✭✭✭✭✭


    << <i>Or, it's "Fee Bay's" way of making it even easier for bidders to use sellers as a free approval service, shopping their inventory around to see if they can make a buck, and simply returning it at their whim under the guise of "not as described".

    <<So don't sell on eBay. There are plenty of other venues that don't allow buyer returns. It's kinda like posting on this forum. We don't get to make the rules. >>



    Nice flippant answer... but it isn't that simple for many honest sellers who derive a significant portion of their income from their eBay activity-and having "buyers" who only want to use them as an approval service, switch items, or worse, simply steal the item- isn't exactly conducive to staying solvent. I've done eBay since 1997 and can state with certainty that it has never been easier for buyers to abuse the system... and good sellers are getting fed up and leaving as a result. And it isn't about not allowing returns...it's about being able to maintain control of your own business. eBay has a lot of double standards; when there's liability involved, they push away from the table and say "we're just a venue and can't control our members!", but when it comes to the money end, they control them start to finish, essentially an unofficial business partner participating in the sale, dictating payment method and policy.

    It's "their site, their rules" all right...and they're going to gradually run it into a ditch with the only sellers left being the purveyors of low end junk and Asian fakes. Or you can buy from the Wally World style sellers who get different terms than smaller sellers and do so much volume that they've already factored in X% of losses from bad buyers into their margin. All I can say is enjoy the selection. We haven't listed anything in about a year and may not do anything this fall either.

    RIP Mom- 1932-2012
  • streeterstreeter Posts: 4,312 ✭✭✭✭✭


    << <i>

    << <i>

    << <i>

    << <i>I'm guessing that it is FeeBay's way of continuing to abuse sellers. >>


    Or it's "FeeBay's" way of penalizing sellers who fail to adequately photograph and describe their items.
    In my experience on both sides of the transaction, that's the primary reason for returns. >>



    Or, it's "Fee Bay's" way of making it even easier for bidders to use sellers as a free approval service, shopping their inventory around to see if they can make a buck, and simply returning it at their whim under the guise of "not as described". >>


    So don't sell on eBay. There are plenty of other venues that don't allow buyer returns. It's kinda like posting on this
    forum. We don't get to make the rules. >>

    >>

    CoinJunkie,
    Would care to enlighten a dummy like me? I have three eBay selling venues and sell wildly different items and am looking for ideas to spread my risk.
    TIA
    Have a nice day
  • CoinJunkieCoinJunkie Posts: 8,772 ✭✭✭✭✭


    << <i>

    << <i>Or, it's "Fee Bay's" way of making it even easier for bidders to use sellers as a free approval service, shopping their inventory around to see if they can make a buck, and simply returning it at their whim under the guise of "not as described".

    <<So don't sell on eBay. There are plenty of other venues that don't allow buyer returns. It's kinda like posting on this forum. We don't get to make the rules. >>



    Nice flippant answer... but it isn't that simple for many honest sellers who derive a significant portion of their income from their eBay activity-and having "buyers" who only want to use them as an approval service, switch items, or worse, simply steal the item- isn't exactly conducive to staying solvent. I've done eBay since 1997 and can state with certainty that it has never been easier for buyers to abuse the system... and good sellers are getting fed up and leaving as a result. And it isn't about not allowing returns...it's about being able to maintain control of your own business. eBay has a lot of double standards; when there's liability involved, they push away from the table and say "we're just a venue and can't control our members!", but when it comes to the money end, they control them start to finish, essentially an unofficial business partner participating in the sale, dictating payment method and policy.

    It's "their site, their rules" all right...and they're going to gradually run it into a ditch with the only sellers left being the purveyors of low end junk and Asian fakes. Or you can buy from the Wally World style sellers who get different terms than smaller sellers and do so much volume that they've already factored in X% of losses from bad buyers into their margin. All I can say is enjoy the selection. We haven't listed anything in about a year and may not do anything this fall either. >>


    It wasn't my intent to be flippant. Does anyone honestly think that complaining about this will change eBay's policies?

    Heritage and Great Collections (among others) run weekly coin auctions with limited or no allowance for buyer returns.
    I suspect that people continue with eBay because they offer either a lower cost basis, better exposure, or more
    convenience. If that is correct, then dealing with bad apple buyers has to be factored into the cost side of the
    equation for using eBay. Granted I rarely sell coins directly on eBay these days, but when I've had issues in the
    past as a seller, I felt that the company acted in a responsible manner and that I got a fair shake. It's not in their
    best interest to have scamming buyers using their site, and I believe they will act against them if the evidence is
    clear.

    I'm not sure why you bristled at my post. We seem to be saying the same thing: If eBay sucks for sellers,
    they will go elsewhere. And buyers interested in their wares will follow. The loser here seems to be eBay.
    And we've already established that you don't like them, so why do you care?
  • RaufusRaufus Posts: 7,241 ✭✭✭✭✭
    For several years the only constants on FeeBay are progressively more anti seller policies and higher fees.
    Land of the Free because of the Brave!
  • MGLICKERMGLICKER Posts: 7,995 ✭✭✭


    << <i>I think it is rather odd ,that ebay attempts to position itself as a retailer , while using other people's labor, time , and money to do it >>



    Post of the day!
  • mrearlygoldmrearlygold Posts: 17,858 ✭✭✭


    << <i>I think it is rather odd ,that ebay attempts to position itself as a retailer , while using other people's labor, time , and money to do it >>



    image
  • mrearlygoldmrearlygold Posts: 17,858 ✭✭✭
  • ebaytraderebaytrader Posts: 3,312 ✭✭✭


    << <i>

    Ebay has never told a buyer of mine to destroy a product and they have never done so and refunded a buyer. My reading comprehension is just fine. How many times when a customer was entitled to a refund of something you sold that is your property has ebay told that customer to destroy your property? If this has happened to you I would like to see proof of it. The only way for a buyer to force a return is to file a SNAD. So again I call BS and ask you to prove what you are saying. >>






    Judge rules class-action suit against eBay and PayPal may proceed...allowing buyers to keep whatever items they bought and receive a full refund of the purchase price.

    Looks like a judge believes there's merit to the claim that feepay lets buyers keep SNAD items at a seller's expense.
  • RaufusRaufus Posts: 7,241 ✭✭✭✭✭
    I think that there is a problem with that link.
    Land of the Free because of the Brave!
  • telephoto1telephoto1 Posts: 4,966 ✭✭✭✭✭
    I'm not sure why you bristled at my post. We seem to be saying the same thing: If eBay sucks for sellers,
    they will go elsewhere. And buyers interested in their wares will follow. The loser here seems to be eBay.
    And we've already established that you don't like them, so why do you care?


    The losers here are smaller sellers who derive most of their income from eBay and can't afford to take big hits.
    And FYI I care because some of those guys are my friends...

    RIP Mom- 1932-2012
  • CoinZipCoinZip Posts: 3,253 ✭✭✭
    I really feel sorry for those that depend heavily on ebay sales for their income.

    Coin Club Benefit auctions ..... View the Lots

  • coinpicturescoinpictures Posts: 5,345 ✭✭✭


    << <i>One new feepay policy that's not being talked about here is that buyers will be able to opt out of completing a purchase within 1 hour after the close of the sale.

    This includes auctions! >>



    This needs to be reiterated, as it is buried deep in these new changes and most people don't realize the implications.

    It signals the death knell of the auction format at eBay.

    1. A seller could conceivably go through and bid up everyone elses competing-widget out of price range, leaving only theirs at a reasonable price. When theirs sells, send in a cancellation for all the rest.

    2. From a buyer's perspective: I know who the other party is bidding on this so I'm going to put a $50,000 snipe just to make sure he doesn't get it. I can just cancel and then wait for it to be listed again; lather-rinse-repeat.

    3. I'm curious what the ceiling is on this item, but I don't want to necessarily buy it OR risk not getting it, so I'll put in a $50,000 snipe just to see where it goes. After all, I can just cancel.

    4. I just like messing with certain sellers, so I am going to jack all their auctions.

    5. I see a seller auctioning several similar items ending Sunay night. I like many of them but I can't afford all of them, so I'll just nuclear snipe all of them and then once the bidding is over, I'll decide which, if any, I want to buy.


    We have known for a while now that eBay wants to do away with auctions and push everything to fixed price. This is their hidden-between-the-lines way of cinching it.
  • icsoccericsoccer Posts: 1,339 ✭✭✭
    +1
    Successful BST transactions to date: Coindeuce, Cohodk, dantheman984, STONE, LeeG, jy8s, jkal, SeaEagleCoins, Hyperion, silverman68,Meltdown,RichieURich,savoyspecial,Barndog

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