New Ebay Changes - Mandatory Returns and Other Goodies
coinguy1989
Posts: 1,056 ✭✭
<< <i>Returns. We updated this section to clarify that if eBay hassle-free returns are applied to your listings, you authorize eBay to remove the refund amount from your PayPal account, place the amount on your invoice, and/or charge your payment method on file. By the 2015 holiday season, all eligible domestic returns on eBay will be eBay hassle-free returns and sellers may not remove hassle-free return settings from their listings. We updated this section also to reflect this future change...
Money Back Guarantee. We updated this section to reflect changes in the Money Back Guarantee, specifically that sellers are responsible for return shipping costs if an item is not as described and that, if an eBay-generated return shipping label is used for return shipping on items not as described, we place the return shipping label cost on the seller's invoice. >>
So who determines whether the item was not as described for purposes of seller liability on return shipping? What is to prevent abuse? It seemingly applies to both raw and coins certified by the top TPGs. I'm guessing that it is FeeBay's way of continuing to abuse sellers.
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<< <i>I'm guessing that it is FeeBay's way of continuing to abuse sellers. >>
Or it's "FeeBay's" way of penalizing sellers who fail to adequately photograph and describe their items.
In my experience on both sides of the transaction, that's the primary reason for returns.
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<< <i>I'm guessing that it is FeeBay's way of continuing to abuse sellers. >>
Or it's "FeeBay's" way of penalizing sellers who fail to adequately photograph and describe their items.
In my experience on both sides of the transaction, that's the primary reason for returns. >>
That supposedly the primary reason for returns, but abuse on eBay is fairly rampant. My problem is not for genuine returns; rather my criticism is because it is overly broad and ripe for abuse. I think PCGS and NGC coins should be excepted.
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<< <i>I'm guessing that it is FeeBay's way of continuing to abuse sellers. >>
Or it's "FeeBay's" way of penalizing sellers who fail to adequately photograph and describe their items.
In my experience on both sides of the transaction, that's the primary reason for returns. >>
Or, it's "Fee Bay's" way of making it even easier for bidders to use sellers as a free approval service, shopping their inventory around to see if they can make a buck, and simply returning it at their whim under the guise of "not as described".
RIP Mom- 1932-2012
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<< <i>I'm guessing that it is FeeBay's way of continuing to abuse sellers. >>
Or it's "FeeBay's" way of penalizing sellers who fail to adequately photograph and describe their items.
In my experience on both sides of the transaction, that's the primary reason for returns. >>
That supposedly the primary reason for returns, but abuse on eBay is fairly rampant. My problem is not for genuine returns; rather my criticism is because it is overly broad and ripe for abuse. I think PCGS and NGC coins should be excepted. >>
Most of the bozos I've encountered on eBay over the many years have been sellers, not buyers. In the rare case
of a deadbeat buyer, eBay has treated me well based on my flawless feedback record. YMMV.
<< <i>I read it last night , returns are not mandatory , a seller can still select no returns , what is posted here applies only to sellers that applied no hassle returns in the first place. >>
The new terms will apply to all that accept returns.
While you will not be obligated to accept returns, you will be obligated to refund money on SNAD claims just as you are now. You simply will not get the item back.
<< <i>I read it last night , returns are not mandatory , a seller can still select no returns , what is posted here applies only to sellers that applied no hassle returns in the first place. >>
Fair enough, but:
1. Coins without a return privilege may not sell at all even with good photos, or at a minimum, there is a reduced pool of willing buyers; AND
2. This hurts honest sellers who want to offer returns to their customers, but might reconsider given the new restrictions that are applied to all returns (at least as I understand the new terms).
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<< <i>I'm guessing that it is FeeBay's way of continuing to abuse sellers. >>
Or it's "FeeBay's" way of penalizing sellers who fail to adequately photograph and describe their items.
In my experience on both sides of the transaction, that's the primary reason for returns. >>
Or, it's "Fee Bay's" way of making it even easier for bidders to use sellers as a free approval service, shopping their inventory around to see if they can make a buck, and simply returning it at their whim under the guise of "not as described". >>
So don't sell on eBay. There are plenty of other venues that don't allow buyer returns. It's kinda like posting on this
forum. We don't get to make the rules.
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<< <i>I'm guessing that it is FeeBay's way of continuing to abuse sellers. >>
Or it's "FeeBay's" way of penalizing sellers who fail to adequately photograph and describe their items.
In my experience on both sides of the transaction, that's the primary reason for returns. >>
Or, it's "Fee Bay's" way of making it even easier for bidders to use sellers as a free approval service, shopping their inventory around to see if they can make a buck, and simply returning it at their whim under the guise of "not as described". >>
So don't sell on eBay. There are plenty of other venues that don't allow buyer returns. It's kinda like posting on this
forum. We don't get to make the rules. >>
Many sellers will not notice the new changes, which is why I posted this to bring attention to the issue. I have no intention of continuing to sell on eBay, and I hope others who feel similarly will refuse to use eBay as well.
<< <i>So who determines whether the item was not as described for purposes of seller liability on return shipping? >>
The buyer
<< <i> What is to prevent abuse? >>
Nothing that can be quoted from their update.
<< <i> It seemingly applies to both raw and coins certified by the top TPGs. >>
Yes, of course. It applies to everything listed on feepay accept by side deals that feepay makes with platinum and titanium sellers at your expense.
<< <i>I'm guessing that it is FeeBay's way of continuing to abuse sellers. >>
Correct assumption.
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<< <i>I read it last night , returns are not mandatory , a seller can still select no returns , what is posted here applies only to sellers that applied no hassle returns in the first place. >>
The new terms will apply to all that accept returns.
While you will not be obligated to accept returns, you will be obligated to refund money on SNAD claims just as you are now. You simply will not get the item back. >>
Why wouldn't you get the item back ? Any money in a dispute isnt given back until its returned , ive never had a return so i wont swear to it but it's how i understood it.
Fair points Coinguy 1989 , from what i read though , not a whole lot changed , sellers still can list no returns , buyers can still return regardless.
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<< <i>I read it last night , returns are not mandatory , a seller can still select no returns , what is posted here applies only to sellers that applied no hassle returns in the first place. >>
The new terms will apply to all that accept returns.
While you will not be obligated to accept returns, you will be obligated to refund money on SNAD claims just as you are now. You simply will not get the item back. >>
Why wouldn't you get the item back ? Any money in a dispute isnt given back until its returned , ive never had a return so i wont swear to it but it's how i understood it.
Fair points Coinguy 1989 , from what i read though , not a whole lot changed , sellers still can list no returns , buyers can still return regardless. >>
Just because you don't accept returns doesn't exempt you from satisfying a SNAD claim. If you're not willing to accept a return, feepay will tell the buyer to destroy it, or keep it, or whatever, but you're not getting it back, and they will still take the money from your PP account and refund the buyer. Happens every day to sellers that don't understand how the game is played.
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<< <i>I read it last night , returns are not mandatory , a seller can still select no returns , what is posted here applies only to sellers that applied no hassle returns in the first place. >>
The new terms will apply to all that accept returns.
While you will not be obligated to accept returns, you will be obligated to refund money on SNAD claims just as you are now. You simply will not get the item back. >>
Why wouldn't you get the item back ? Any money in a dispute isnt given back until its returned , ive never had a return so i wont swear to it but it's how i understood it.
Fair points Coinguy 1989 , from what i read though , not a whole lot changed , sellers still can list no returns , buyers can still return regardless. >>
Just because you don't accept returns doesn't exempt you from satisfying a SNAD claim. If you're not willing to accept a return, feepay will tell the buyer to destroy it, or keep it, or whatever, but you're not getting it back, and they will still take the money from your PP account and refund the buyer. Happens every day to sellers that don't understand how the game is played. >>
What your saying is if a seller refuses to accept the item back then the buyer can keep it , well , that's an obvious if unlikely scenario , if a return is forced on someone of course they want it back and will refund when they get it back , who is going to say i dont want it back but heres your refund ?
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<< <i>I read it last night , returns are not mandatory , a seller can still select no returns , what is posted here applies only to sellers that applied no hassle returns in the first place. >>
The new terms will apply to all that accept returns.
While you will not be obligated to accept returns, you will be obligated to refund money on SNAD claims just as you are now. You simply will not get the item back. >>
Why wouldn't you get the item back ? Any money in a dispute isnt given back until its returned , ive never had a return so i wont swear to it but it's how i understood it.
Fair points Coinguy 1989 , from what i read though , not a whole lot changed , sellers still can list no returns , buyers can still return regardless. >>
Just because you don't accept returns doesn't exempt you from satisfying a SNAD claim. If you're not willing to accept a return, feepay will tell the buyer to destroy it, or keep it, or whatever, but you're not getting it back, and they will still take the money from your PP account and refund the buyer. Happens every day to sellers that don't understand how the game is played. >>
What your saying is if a seller refuses to accept the item back then the buyer can keep it , well , that's an obvious if unlikely scenario , if a return is forced on someone of course they want it back and will refund when they get it back , who is going to say i dont want it back but heres your refund ? >>
Welcome to world of retail.
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<< <i>Returns. We updated this section to clarify that if eBay hassle-free returns are applied to your listings, you authorize eBay to remove the refund amount from your PayPal account, place the amount on your invoice, and/or charge your payment method on file. By the 2015 holiday season, all eligible domestic returns on eBay will be eBay hassle-free returns and sellers may not remove hassle-free return settings from their listings. We updated this section also to reflect this future change...
Money Back Guarantee. We updated this section to reflect changes in the Money Back Guarantee, specifically that sellers are responsible for return shipping costs if an item is not as described and that, if an eBay-generated return shipping label is used for return shipping on items not as described, we place the return shipping label cost on the seller's invoice. >>
So who determines whether the item was not as described for purposes of seller liability on return shipping? What is to prevent abuse? It seemingly applies to both raw and coins certified by the top TPGs. I'm guessing that it is FeeBay's way of continuing to abuse sellers. >>
This, very significant changes are coming to put the return shipping on the seller instead of buyer paying the return shipping, if not as described...
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<< <i>I read it last night , returns are not mandatory , a seller can still select no returns , what is posted here applies only to sellers that applied no hassle returns in the first place. >>
The new terms will apply to all that accept returns.
While you will not be obligated to accept returns, you will be obligated to refund money on SNAD claims just as you are now. You simply will not get the item back. >>
Why wouldn't you get the item back ? Any money in a dispute isnt given back until its returned , ive never had a return so i wont swear to it but it's how i understood it.
Fair points Coinguy 1989 , from what i read though , not a whole lot changed , sellers still can list no returns , buyers can still return regardless. >>
Just because you don't accept returns doesn't exempt you from satisfying a SNAD claim. If you're not willing to accept a return, feepay will tell the buyer to destroy it, or keep it, or whatever, but you're not getting it back, and they will still take the money from your PP account and refund the buyer. Happens every day to sellers that don't understand how the game is played. >>
What your saying is if a seller refuses to accept the item back then the buyer can keep it , well , that's an obvious if unlikely scenario , if a return is forced on someone of course they want it back and will refund when they get it back , who is going to say i dont want it back but heres your refund ? >>
Welcome to world of retail. >>
I guess ... but in the scenario provided it's the fault of the seller , not ebay , we all know a SNAD will force a return and if a seller maintains he wont accept it back of course paypal will step in and refund , it's up to the seller what becomes of the item , not ebay and not the buyer.
The availability of decent coins at competitive or better pricing has dried up. Sure the occasional rip can still be scored, but on a Sunday night when a ton of nice PCGS graded Morgans would end over a few hours, hardly a nice coin is found anymore.
The J6P casual seller has pretty much had it with Ebay.
Most of what remains are the preferred PNG houses and the bullion sellers. Nothing wrong with them, but the diversity is gone, albeit by design.
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<< <i>I read it last night , returns are not mandatory , a seller can still select no returns , what is posted here applies only to sellers that applied no hassle returns in the first place. >>
The new terms will apply to all that accept returns.
While you will not be obligated to accept returns, you will be obligated to refund money on SNAD claims just as you are now. You simply will not get the item back. >>
Why wouldn't you get the item back ? Any money in a dispute isnt given back until its returned , ive never had a return so i wont swear to it but it's how i understood it.
Fair points Coinguy 1989 , from what i read though , not a whole lot changed , sellers still can list no returns , buyers can still return regardless. >>
Just because you don't accept returns doesn't exempt you from satisfying a SNAD claim. If you're not willing to accept a return, feepay will tell the buyer to destroy it, or keep it, or whatever, but you're not getting it back, and they will still take the money from your PP account and refund the buyer. Happens every day to sellers that don't understand how the game is played. >>
Come one now That is not true at all. If you have a SNAD case it goes to review and is placed with a team member who investigates both sides of the case. If the seller is found at fault the buyer must use the printed shipping label from the ebay system, the item must be packaged as delivered with everything that was shipped returned to the seller, ebay tracks the shipment and when it is received you as the seller will be asked to refund the money. The only thing ebay does while a SNAD cas is pending is put a hold for the amount of the sale on your account. If you are a good seller with 100%feedback you can call and have the hold lifted.
The new return policy is geared up for the holiday season and as of 2015 returns will be made a mandatory part of sales, even though this will be mandatory you can contest a return as sellers are not rental services. Most establishments that sell product accept returns like Walmart, BestBuy, Boston Store, Younkers, Kohels etc... People need to stop makeing a big deal out of nothing and propagating misinformation.
Very pretty coin, John.
<< <i>I will relate a recent scam played on me though , i offer immediate shipping , i don't know if that's what attracted the scammer but it played a part. Item got payed for overnight so packaged and mailed in the morning. Feedback given by myself and money in paypal. Lucky for me late that afternoon i looked at ebay and seen the funds frozen and a message from ebay saying the buyer had notified paypal the account was hacked , this was once USPS tracking showed the item on the move. It was a collectible zippo , sold for 100 , not a big deal and luckily the guys at the USPS were on the ball and stopped it while ebay said its unfortunate and nothing they can or will do. Next thing i see is the buyer no longer a registered user. >>
This is an old scam but is back in action and that is why I always print a label right away but wait a day to actually ship my items, this makes it real easy to stop this from happening.
<< <i>Just because you don't accept returns doesn't exempt you from satisfying a SNAD claim. If you're not willing to accept a return, feepay will tell the buyer to destroy it, or keep it, or whatever, but you're not getting it back, and they will still take the money from your PP account and refund the buyer. Happens every day to sellers that don't understand how the game is played. >>
<< <i>Come one now That is not true at all. >>
I really appreciate you calling me a liar based on a lack of your reading comprehension. And, I bet you're one of those that just doesn't understand why more dealers won't post here.
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<< <i>Just because you don't accept returns doesn't exempt you from satisfying a SNAD claim. If you're not willing to accept a return, feepay will tell the buyer to destroy it, or keep it, or whatever, but you're not getting it back, and they will still take the money from your PP account and refund the buyer. Happens every day to sellers that don't understand how the game is played. >>
<< <i>Come one now That is not true at all. >>
I really appreciate you calling me a liar based on a lack of your reading comprehension. And, I bet you're one of those that just doesn't understand why more dealers won't post here. >>
Ebay has never told a buyer of mine to destroy a product and they have never done so and refunded a buyer. My reading comprehension is just fine. How many times when a customer was entitled to a refund of something you sold that is your property has ebay told that customer to destroy your property? If this has happened to you I would like to see proof of it. The only way for a buyer to force a return is to file a SNAD. So again I call BS and ask you to prove what you are saying.
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<< <i>I'm guessing that it is FeeBay's way of continuing to abuse sellers. >>
Or it's "FeeBay's" way of penalizing sellers who fail to adequately photograph and describe their items.
In my experience on both sides of the transaction, that's the primary reason for returns. >>
That supposedly the primary reason for returns, but abuse on eBay is fairly rampant. My problem is not for genuine returns; rather my criticism is because it is overly broad and ripe for abuse. I think PCGS and NGC coins should be excepted. >>
And without it then it's the sellers' abuse of buyers that runs rampant. They had to pick one and decided buyers were more important to their business than sellers. I understand their view.
And I agree with it. Having had, as a buyer, to deal with a couple unscrupulous sellers myself in the past.
<< <i>And without it then it's the sellers' abuse of buyers that runs rampant. They had to pick one and decided buyers were more important to their business than sellers. I understand their view. >>
In 14 years on the site I have never taken a hit of any consequence as a buyer or a seller, though I did get a an altered slab one time. NGC was notified and seller took it back without a problem.
A handful bogus listings on the buy side were covered by Paypal, as well as a false claim against me, also covered by Paypal.
Don't understand the constant changes on the site regarding returns. They are cumbersome, burdensome and difficult to follow.
<< <i>Hey MG it is easy they are just doing the same thing as the rest of the retail market. If you sell something and the customer doesn't like it they can return it instead of being stuck with it. Fairly easy right? >>
Seems like that has been the case as long as I have been on Ebay. At least on Paypal transactions which is pretty much the currency of choice on the site.
As with any business, driving up the cost to do business will always drive up the cost to the consumer. Gefilte fish is $12.00 a jar at my local supermarket. Has nothing to do with coins, just felt like sharing as I wait for UPS!
<< <i>Hey MG it is easy they are just doing the same thing as the rest of the retail market. If you sell something and the customer doesn't like it they can return it instead of being stuck with it. Fairly easy right? >>
I don't think anyone is contesting the right to a return privilege generally. Rather (my criticism at least), is at the procedure used which allows many abuses. As I said, with TPG certified coins, forced returns should not include return shipping in the vast majority of cases. If the images are poor, buyers shouldn't buy the coin. The policy as is is far too broad and legitimate/honest sellers will be hurt by it.
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<< <i>I will relate a recent scam played on me though , i offer immediate shipping , i don't know if that's what attracted the scammer but it played a part. Item got payed for overnight so packaged and mailed in the morning. Feedback given by myself and money in paypal. Lucky for me late that afternoon i looked at ebay and seen the funds frozen and a message from ebay saying the buyer had notified paypal the account was hacked , this was once USPS tracking showed the item on the move. It was a collectible zippo , sold for 100 , not a big deal and luckily the guys at the USPS were on the ball and stopped it while ebay said its unfortunate and nothing they can or will do. Next thing i see is the buyer no longer a registered user. >>
This is an old scam but is back in action and that is why I always print a label right away but wait a day to actually ship my items, this makes it real easy to stop this from happening. >>
Funny thing was though , the same time another buyer messages me and says if that deal on the lighter falls through ill make an offer , turns out the deal did fall through , i got the lighter back and sold it as a BIN for 60 which is what i was offered , then i get the buyers address , its 2 minutes and 47 seconds in the car away from the first buyer , coincidence ? I agree though , now i stipulate 2 days handling time , sucks for the buyers but thats how it is.
The scary thing about their new policy is what if the guy does not return the item or its damaged or switched? Sometimes shipments are even delayed in transit due to USPS. Too many players.......
It reminds me of a hostile sweatshop work situation with a company that was insolvent and losing money. The site controller I reported to was an incompetent with the little man complex and openly stated they would believe others over people in the department I worked (it was almost hilarious insulting, I mean the guy was not even fit to carry out my trash). I left there (after riding it out until I found a new job) and got a higher paying financial position with so much less stress and non value added work. The people were even decent and the General Manager even told me one Friday after work "I am so glad your here." In addition, family health insurance is free. I have tried to look back at that experience and see if there was any lesson learned and the only thing which makes any sense is if your in that kind of miserable environment either get out or if you need the job just ride it out until it ends (whether termination or you find something better) and definitely don't give them anything beyond your core hours (8-5 for instance) your paid for.
I would say you don't have much experience.
I haven't' sold on Ebay for years and years. However, over a yr ago I purchased bullion items from a newer Seller. I recv'd garbage counterfeit items. I don't remember if I contacted Ebay or Paypal. They instantly refund my money and said they didn't care what I did with the stuff. That was over a yr ago. Forget his word against mine, they took my side instantly. Forget the proof, believe me or not, don't care.
The way I read the new change is that's the procedure they will follow. Soon as the Buyer requests refund, it will be made immediately without a dispute process. That's what makes it hassle free for the Buyer.
It's all a joke to me. I hope Sellers by the tons quit using Ebay. That way the market WILL come up with an alternative marketplace where you're not paying Dealer commissions simply to use their Server space. Ebay has turned into a Greedy Corporate Monster that hoses people as much as they can.
Not worth it--too many fussy buyers just used "not as described" as a catch all and
eBay folks have no idea of what they are looking at so they side with the buyer
A real joke--not for me
And for the record I was a 100% feedback seller for over 13 years, exclusively coins with
2000+ feedback
"A car is a tool that takes you from one place to another. Everything beyond that is a payment for other people's perception of you."
<< <i>I have a friend who sells expensive collectable Disney Pins and had problems with people buying the item then claiming it came broken and demanding a refund. She noticed quickly that they were switching the pins. She started to put a small blacklight ink stamp on the back of the pin and told them that if the item that is returned does not have the ink dot she will file fraud charges against them. Well, someone tried it and they didn't realize that she is an attorney that does criminal law, since it was across state lines, the postal inspector got involved along with the FBI. In the end, she got her money back, the person got a criminal record all for a few hundred dollars. I know this can't be done to pins, but maybe sealing the coin in the flip to know you are getting back the same coin is a start. >>
A local collectibles shop I frequent had a similar problem. They sold an antique clock through EBay and the person who purchased it swaped out some parts (their defective ones) for the good parts in the purchased clock. Of course buyer stated clock was defective upon receipt. But the shop owner had taken photos of the inner workings and were able to offer proof that the parts were indeed swaped out.
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<< <i>I will relate a recent scam played on me though , i offer immediate shipping , i don't know if that's what attracted the scammer but it played a part. Item got payed for overnight so packaged and mailed in the morning. Feedback given by myself and money in paypal. Lucky for me late that afternoon i looked at ebay and seen the funds frozen and a message from ebay saying the buyer had notified paypal the account was hacked , this was once USPS tracking showed the item on the move. It was a collectible zippo , sold for 100 , not a big deal and luckily the guys at the USPS were on the ball and stopped it while ebay said its unfortunate and nothing they can or will do. Next thing i see is the buyer no longer a registered user. >>
This is an old scam but is back in action and that is why I always print a label right away but wait a day to actually ship my items, this makes it real easy to stop this from happening. >>
New Top Rated seller standards not only require you upload tracking in your specified handling time, but also that delivery service used confirms acceptance. FWW
My Ebay Store
Have only one linked to PP.
Payment comes into PP, transfer to your PP linked checking, transfer to your non PP linked checking.
You will still have an issue and will not be able to use PP, but at least you have your money and you can decide what to do.
<< <i>This is why you need two checking accounts.
Have only one linked to PP.
Payment comes into PP, transfer to your PP linked checking, transfer to your non PP linked checking.
You will still have an issue and will not be able to use PP, but at least you have your money and you can decide what to do. >>
you've agreed for them to hit your CC if they claim your account is in the hole. You then have to fight with the CC co. to try to take it back, probably won't win based on your agreement with PP.
"A car is a tool that takes you from one place to another. Everything beyond that is a payment for other people's perception of you."
HAL the computer would have no problem with that.
Hassle Free Return after Christmas: College student can buy a textbook (some books are over $1000 EACH), use the book, and return after the semester.
A car parts dealer is being targeted for next year by some people who feel he wronged one of their friends. Their plan is to buy HEAVY cheap items. For example, a cast iron used engine head, cost $25, shipping is $55. On a used part like that, there is ALWAYS something that can be found wrong. File a SNAD. Send back at seller's expense, so now the seller is either 1) refuses the return, so ebay bills him the $70 AND he loses his part or 2) pays $110 in shipping costs for a $25 part. Plus the seller starts getting SNAD from seemingly unrelated buyers from all over the country. Rating plummets, might be kicked off of ebay.
I have had several swapped items on returns, so I am REALLY contemplating if I am going to stay on ebay after this new policy. I am looking at setting up a lot of ebay / paypal accounts to mitigate my exposure.
Nothing like selling a $1800 Shelby fan shroud, in the original box, and getting back a used Maverick fan shroud.
<< <i>This is why you need two checking accounts.
Have only one linked to PP.
Payment comes into PP, transfer to your PP linked checking, transfer to your non PP linked checking.
You will still have an issue and will not be able to use PP, but at least you have your money and you can decide what to do. >>
PayPal will still hit your checking account for it and will cause checks to bounce if there are insufficient funds to cover it. And you might be able to fix this, but it would be a mess.
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<< <i>This is why you need two checking accounts.
Have only one linked to PP.
Payment comes into PP, transfer to your PP linked checking, transfer to your non PP linked checking.
You will still have an issue and will not be able to use PP, but at least you have your money and you can decide what to do. >>
you've agreed for them to hit your CC if they claim your account is in the hole. You then have to fight with the CC co. to try to take it back, probably won't win based on your agreement with PP. >>
Credit card companies are usually going to side with their customers to keep their business, or at least that has been my experience with the cases I have seen come through for clients.
``https://ebay.us/m/KxolR5
They handle the chargeback and return grief and the imaging and the general aggravation. Costs 10-12% on Ebay with a lot more work.
The seller can block a buyer from making any new purchases if they abuse the return policy still. So it's not totally a one way street.
BTW many on my blocked list came fron this forum members doing some self protection.
It is important for honest ethical sellers to be able to discuss counter measures for dealing with scam buyers.
When a short fused poster starts to call another poster a liar for disagreeing then the discussion heads right for toilet.
Happens way too often here.