Heritage Question

Does anyone know at what point in terms of value that Heritage sends coins registered mail. After paying for shipping and "handling" of $25 my coins from a recent auction arrived in a damaged priority mail package. I opened it with trepidation as the package with multiple coins represented $2000 in coins. I was shocked and also very worried when opening the package. Luckily all the coins were fine, but my heart stopped for a moment. Did I do something wrong and accidentally not request specific shipping?
Retired United States Mint guy, now working on an Everyman Type Set.
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Comments
<< <i>I doubt that Heritage sends any coins through registered mail. They are privately insured and it is cheaper to send via Fedex or USPS Priority Mail... >>
<< <i>I have in my account ,with Heritage, to send all of my purchases via registered mail. I pay for the extra cost. A few years ago before I did this they sent an extremely hard to find item via priority mail. I was horrified ,so I have the instructions to only ship registered on my account. >>
I do the same, and for the same reason.
<< <i>Sometimes the item won is worth far more to the buyer than the money spent to acquire it. Receiving financial compensation if something gets lost is fine, but it's little recompense when the unique or impossible-to-find item never shows up. If you buy nothing but top pop, rare variety, pedigreed, or "plate" coins, you might see this differently than the guy who mostly buys midgrade common-date stuff. >>
<< <i>Did I do something wrong and accidentally not request specific shipping? >>
From the Heritage website:
NOTE: Our shipping charges include shipping, handling and private carrier insurance. Shipping varies according to the item type, quantity, and value (for insurance purposes). Certain packages may cost more to ship and insure and you may be contacted if there are additional costs after receipt of shipment. All charges are based on shipping within the continental United States, and shipments to other areas will likely incur a higher charge. If you still have questions, please complete the form below and we will get back to you with the answers you need, or call our customer service department at 1-800-872-6467.
It look like Heritage is reserving the right to ship as they wish. I would imagine you might be able to contact them and make special arrangements if you wanted to.
<< <i>After paying for shipping and "handling" of $25 my coins from a recent auction arrived in a damaged priority mail package. >>
Unless you think Heritage damaged the package, wouldn't your concern be with the post office?