PSA refused to accept my package and is sending it back to me.

Speedfreak33

Has this ever happened to anyone? Is there a reason for this? Any info on this would be greatly appreciated.

Thanks

grote15

The package must have been damaged in transit. PSA will not accept a package that has been damaged in transit for liability reasons and will return to sender.

secretstash

@Speedfreak33 said:
Has this ever happened to anyone? Is there a reason for this? Any info on this would be greatly appreciated.

Thanks

Did they call you or how were you notified out of curiosity? I think they will be able to tell you why that submission was denied.

Speedfreak33

No call! I checked the tracling and it said it was refused and returned. It's on its way back to me now. Sucks I have my best cards in that box.

Gemyanks10

Curious to how this plays out. If the box isn't damaged, I wonder what it could be...

MrHockey

It's damaged

JBrules

Almost certain that the box was damaged. It does not mean it was totally destroyed as they will return anything with damage to the box so as not to be responsible if the cards inside are damaged. Hopefully it is just some minor damage to the box and the cards are just fine. Did you use a priority shipping box from USPS to ship? I never use the priority box when sending to PSA because the box is just not as sturdy as other boxes. Wishing you the best on this.

Jimmy_Commonpants

I've always been curious as to how a sender or the grading service proves/disproves the condition the car was in when it was sent it in. It just seems to me, with multiple people at the grading service supposedly handling the card, it would be very easy for anyone to claim, "Hey, that card didn't have a dinged corner when I mailed it, YOU did that!!". It just seems like an obvious scam people would be pulling every day. I don't mean making an insurance claim on USPS, I mean claiming the grader "dinged" the card while handling it. Anyone know how PSA, Beckett and other grading services avoids this?

divecchia

As others have said hopefully the damage is minimal to the package and the cards inside are fine. I also never use a Priority box to send cards to PSA in, it is flimsy. I like to use the boxes PSA sends the cards back in as it is much sturdier.

Good luck and I'm hoping the cards inside are fine.

Donato

Speedfreak33

@Jimmy_Commonpants said:
I've always been curious as to how a sender or the grading service proves/disproves the condition the car was in when it was sent it in. It just seems to me, with multiple people at the grading service supposedly handling the card, it would be very easy for anyone to claim, "Hey, that card didn't have a dinged corner when I mailed it, YOU did that!!". It just seems like an obvious scam people would be pulling every day. I don't mean making an insurance claim on USPS, I mean claiming the grader "dinged" the card while handling it. Anyone know how PSA, Beckett and other grading services avoids this?

Are you saying I send in a box that was damaged so they could return it so I could file a claim with Fedex? I shipped the package from a store. I highly doubt that they would accept the package if it was damaged when I gave it to them. Especially if I gave them a value of 10k. As for PSA they refused it. So it must have happened in transit! I should get it back tomorrow. I will keep you posted! Thanks guys for all your help.

MrHockey

It doesn't mean the contents inside are damaged. If the box has visible issues (corner crunch, etc.), PSA will refuse it. If you used proper packing techniques, you should be fine.

Grimster

@Speedfreak33 said:

Are you saying I send in a box that was damaged so they could return it so I could file a claim with Fedex?

No, he's asking a completely different question. He's asking how does PSA/BGS handle card damaged while already in their system/possession. You are asking about the initial shipment to them being returned....essentially never being opened by PSA.

To answer your question - like others have said, it's probably damage to the outside of the box. Maybe it got smooshed or something. We could speculate all day, but it will be evident once you get it back. I hope all of your contents aren't damaged at all and you can just re-box it and re-ship it to PSA.

Speedfreak33

@Grimster said:

@Speedfreak33 said:

No, he's asking a completely different question. He's asking how does PSA/BGS handle card damaged while already in their system/possession. You are asking about the initial shipment to them being returned....essentially never being opened by PSA.

Thanks for clarifying. I was wandering that as well. What happens if you take a picture of the card before you send it in, it is flawless, and you get it back with a dinged corner and a bad grade?

secretstash

@Speedfreak33 said:

@Grimster said:

@Speedfreak33 said:

No, he's asking a completely different question. He's asking how does PSA/BGS handle card damaged while already in their system/possession. You are asking about the initial shipment to them being returned....essentially never being opened by PSA.

Thanks for clarifying. I was wandering that as well. What happens if you take a picture of the card before you send it in, it is flawless, and you get it back with a dinged corner and a bad grade?

Pretty much nothing. They may offer a reach-around but I am not sure...

tonylags

this was how one of my packages arrived at PSA a while back; Thankfully nothing was missing though.

PSARich

Happened to me a couple years ago. I happened to check the DC number and saw that delivery was denied. I called PSA and found they wouldn't accept delivery because of damage to the box. Got it back a week later from USPS and the box was water damaged. Fortunately I always put my cards in a large zip lock when I send them in. Glad I did because it contained 5 Mantle cards among other vintage baseball and none were damaged. I took the box to USPS and told them I didn't feel I should have to pay shipping and insurance all over again because the damage was their fault. They agreed and refunded me my original S & I. Second shipment had no problems.

Panama Mutiny (Formerly lawyer05)

i am pretty sure I'm having deja vu here, didn't someone send this exact post awhile back ?

Speedfreak33

I got my cards back today! The box and the cards were perfectly fine. Maybe PSA just doesn't like me. LOL

HighGradeLegends

Good to hear....the condition part

Piggs

Can you send a photo of the box with your address covered or blurred of course.

divecchia

@Speedfreak33 said:
I got my cards back today! The box and the cards were perfectly fine. Maybe PSA just doesn't like me.

Good to hear the cards are fine, but are you saying that your package had absolutely nothing wrong with it and PSA just refused it?

That doesn't sound right.

Donato

Speedfreak33

I had to open it to check the cards and to resend them back to PSA but here is the box! Looks fine to me.

rhilbeli

My guess would be the tape. With clear plastic tape, particularly multiple irregular layers (as above), it can appear that the package may have been been opened and resealed.

PSA encourages using the brown paper packaging tape with embedded strings, which is attached with glue. Would very easily show if the package had been tampered with.

Just my thoughts

thesouthdoesitagain

PSA encourages using the brown paper packaging tape with embedded strings, which is attached with glue. Would very easily show if the package had been tampered with.

I would say that's the issue +1
It does mention that when doing a Submission. Not to use clear tape, but use the brown tape.
So, when I sent my past order, I used Registered Mail, and the P/O is required to use their brown/mesh tape on all corners for protection since its under lock & key as well.

https://www.psacard.com/Submissions/ShipGuide

STEP 5

Do not use clear, vinyl tape if shipping USPS.
Use packing tape to completely seal the outside of the box

grote15

I have always used clear tape on my boxes with no problems. I think in this case it was the way the box was taped up which made it look a bit funky.

robert67

.

divecchia

I have to admit the box does not look terrible. They may have thought someone opened it in transit and then resealed it. They probably did not want to be responsible if items may have been missing or damaged.

Good luck with your sub.
Donato

Piggs

Did you wrap/tape the package while standing in line at the PO? Can't believe how many times I see that. LOL

Dboneesq

@grote15 said:
I have always used clear tape on my boxes with no problems. I think in this case it was the way the box was taped up which made it look a bit funky.

+1

HighGradeLegends

Must be bad luck for the op. Likely a previous event at psa with damaged cards made them reject it

MULLINS5

@thesouthdoesitagain said:

PSA encourages using the brown paper packaging tape with embedded strings, which is attached with glue. Would very easily show if the package had been tampered with.

I would say that's the issue +1
It does mention that when doing a Submission. Not to use clear tape, but use the brown tape.
So, when I sent my past order, I used Registered Mail, and the P/O is required to use their brown/mesh tape on all corners for protection since its under lock & key as well.

https://www.psacard.com/Submissions/ShipGuide

STEP 5

Do not use clear, vinyl tape if shipping USPS.
Use packing tape to completely seal the outside of the box

He didn't send it USPS though.

secretstash

@MULLINS5 said:

@thesouthdoesitagain said:

PSA encourages using the brown paper packaging tape with embedded strings, which is attached with glue. Would very easily show if the package had been tampered with.

I would say that's the issue +1
It does mention that when doing a Submission. Not to use clear tape, but use the brown tape.
So, when I sent my past order, I used Registered Mail, and the P/O is required to use their brown/mesh tape on all corners for protection since its under lock & key as well.

https://www.psacard.com/Submissions/ShipGuide

STEP 5

Do not use clear, vinyl tape if shipping USPS.
Use packing tape to completely seal the outside of the box

He didn't send it USPS though.

I think you may have just solved the puzzle.

A theory that the OP sent the FEDEX package to the wrong address for PSA as I believe they have at least 3. Fedex has a specific address different than USPS and they also do not accept UPS I know of.

Dboneesq

Check markStep 4: Ship Your Item(s) to the Appropriate Address

Cards, Packs
& Tickets

Via United States Postal Service (USPS):
PSA
P.O. Box 6180
Newport Beach, CA 92658

Via FedEx (Express Service):
PSA
7000 Barranca Pkwy
Irvine, CA 92618

FedEx (Ground Service only):
PSA
1921 E. Alton Ave.
Suite 100
Santa Ana, CA 92705

Speedfreak33

I sent it fedex express and sent it to Irvine Ca! Oh well! Cards are on their way back to PSA now! Brand new box! Thank you for all the help guys!

ldferg

@grote15 said:
I have always used clear tape on my boxes with no problems. I think in this case it was the way the box was taped up which made it look a bit funky.

Ditto! Actually, I never read the fine print to not use clear tape. I have had one package returned due to damage. The box was dinged on one corner, but not opened/cut in any way. I was contacted beforehand.

erikthredd

@Speedfreak33 said:

@Grimster said:

@Speedfreak33 said:

No, he's asking a completely different question. He's asking how does PSA/BGS handle card damaged while already in their system/possession. You are asking about the initial shipment to them being returned....essentially never being opened by PSA.

Thanks for clarifying. I was wandering that as well. What happens if you take a picture of the card before you send it in, it is flawless, and you get it back with a dinged corner and a bad grade?

In 03-04 I sent PSA a perfect Tracy McGrady 97-98 Sp Authentic rc that should have been at minimum Mint 9 and they sent it back a 5 with an inch long straight impression in the center of the card. After calling them & shipping the card back i eventually was sent a check for $450 (their market value for a 9 at the time) & 6 free gradings. In the end I made out ok seeing I only paid about $50 for the card and the free gradings made up for what I spent on their express grading.

secretstash

@erikthredd said:

@Speedfreak33 said:

@Grimster said:

@Speedfreak33 said:

No, he's asking a completely different question. He's asking how does PSA/BGS handle card damaged while already in their system/possession. You are asking about the initial shipment to them being returned....essentially never being opened by PSA.

Thanks for clarifying. I was wandering that as well. What happens if you take a picture of the card before you send it in, it is flawless, and you get it back with a dinged corner and a bad grade?

In 03-04 I sent PSA a perfect Tracy McGrady 97-98 Sp Authentic rc that should have been at minimum Mint 9 and they sent it back a 5 with an inch long straight impression in the center of the card. After calling them & shipping the card back i eventually was sent a check for $450 (their market value for a 9 at the time) & 6 free gradings. In the end I made out ok seeing I only paid about $50 for the card and the free gradings made up for what I spent on their express grading.

How did you submit proof it was them who damaged the card?

erikthredd

@secretstash said:

@erikthredd said:

@Speedfreak33 said:

@Grimster said:

@Speedfreak33 said:

No, he's asking a completely different question. He's asking how does PSA/BGS handle card damaged while already in their system/possession. You are asking about the initial shipment to them being returned....essentially never being opened by PSA.

Thanks for clarifying. I was wandering that as well. What happens if you take a picture of the card before you send it in, it is flawless, and you get it back with a dinged corner and a bad grade?

In 03-04 I sent PSA a perfect Tracy McGrady 97-98 Sp Authentic rc that should have been at minimum Mint 9 and they sent it back a 5 with an inch long straight impression in the center of the card. After calling them & shipping the card back i eventually was sent a check for $450 (their market value for a 9 at the time) & 6 free gradings. In the end I made out ok seeing I only paid about $50 for the card and the free gradings made up for what I spent on their express grading.

How did you submit proof it was them who damaged the card?

It was the only card I sent in on a 2day grading. I don't remember what the fee was at the time but i told them there was absolutely no way I'd submit that card with that damage on a 2day submission. I don't know how PSA sealed their slabs at the time but it had to be from that. The impression was a perfectly straight inch long line right where McGradys head was on the card. I was hoping for a 9 for my own collection and just ended up buying one for $400+ with their check.