PSA is a lot like my local Tim Horton's
RookieWax
Posts: 1,066 ✭✭✭
I could probably have the exact conversation with PSA management that I seem to have with the manager of my local Tim Horton's on every visit. The 3 things I like to order are Chocolate Dipped donuts, Chocolate Timbits, or Blueberry muffins. And sure enough, they are always out of one or all of those things when I order. Manager apologizes and says they got an "unexpected large order of the item" I wanted. So my response is they should better plan for such events by preparing more of these obviously more popular items, hire more donut makers, and buy more equipment if needed if they can't keep up with the demand. Bottom line is, if you offer consistently poor service, the problem goes beyond "unexpected large orders".
As you can probably tell.....I am venting, as I am still waiting on a 25 card order logged on February 10th.
Regardless of the reasons, a wait of over 2 months for service is simply poor service...and should simply never happen in any business.
Comments
Sir watch your vulgarity here.
'Timb*ts' is not allowed and could get you one of those ultra inviting 'User Banned' monikers. Other than that.... Whaaaaaaa with the rest of us
Mine was Feb 8. Is it safe to assume you subbed from the January special and was logged on the 10th? Was that the 45 day special? If it was, they are still under 45 days....close, but still under. I believe I am on business day 43 or 44. Often times they go over the days...it's only an estimate and not a guarantee.
Yes...mine was.
Friends of grote15 please take note as your next social event could include some good natured anatomical name calling.
Next time get a box of 5-holes.
I wonder why psa just doesn't hire more graders/employees to shorten up wait times and provide a better service? It would seem a win for all involved, faster service and more items graded for psa.
George Brett, Roger Clemens and Tommy Brady.
Yeah. I'll grade cards. Gimme the loupe !
I don't think I could be a grader even though I like looking over my own cards before submitting. I picture sitting in a dark cubicle with overhead lamp, and a loupe looking at cards I may not even like all day. For me, if it's baseball it's fine, but could you imagine grading 1987 Growing Pains Kirk Cameron RC's or Michael Jackson cards all day long without having a pyschaotic episode?
hahahahaha !!!
Nope. Unless (could be wrong show) but unless it was a Mallory card. My first TV love (besides the porn stars MarayAnne and Ginger)
Asking them to plan for the unexpected sounds like it might be difficult, to say the least. If they make 200 blueberry muffins each day now, how many should they make?
If they ran the place like you want them to, they might make less profit. There might be extra sales, but that could be outweighed by extra waste, and employee expense. At some point, it may be better to have some unhappy customers. BTW, if all of their customers are like you, then there's no good reason to make changes, since you keep returning over and over again, right?
Yep, wrong show. Mallory is from Family Ties with Michael J. Fox.
They have to grade over 3,800 items a day based upon their claims. 28,100,000 +/- items graded, 20 years * 365 days = 2,810,000 items/7,300 days = 3,849 per day. I've wondered how this is possible myself, but anyway.
I actively collect Kirby Puckett. I have collections of Michael Jordan, Emmitt Smith, Roberto Clemente, Dwight Gooden, Tom Seaver, Errict Rhett and Evan Longoria.
If the "unexpected" happens constantly...is it really unexpected? Shouldn't the company adjust to offer better service?
Do they work/grade 7 days a week...or Mon-Fri?
It depends on how often it's actually happening. Do you go there every day? If it happens every day, then they'd be wise to make some changes. But, the employee seems to be saying that it only happens occasionally.
Oh man, so I was raring to send off some cards as soon as they came in the mail.
Is 30-45 day wait times normal? What should usually be expected?
Collector of Topps Series 1,2, and Update parallels; Pirates Topps Triple Threads; and vintage Roberto Clemente
I thought you meant that a coked out Mayor shows up there and dances
Or overserved NHL players crash into it.
Kevin
Kevin
They should just get rid of the specials. Problem solved
4,000 cards split-up between about 10 guys per day isn't much, but when you add processing, encapsulating (which I personally think is the most time consuming), and shipping - it's realistic to see why the turnaround time is what it is. I believe they do care about turnaround times and I bet Joe Orlando has rolled-up his sleeves and went downstairs more than once to grade some cards, encapsulate cards, enter in the database, process, and ship.
Out of blueberry muffins again this morning...and another weekend is here with no grades on my PSA order.
I guess its like someone said...if we keep coming back, what motivation is there to improve their customer service?
Ironic thing is that I have a Tim Horton hockey card as part of this order I have been waiting on.
The analogy you're using doesn't work because you are getting exactly what you paid for. If you wanted your cards sooner you had that option at checkout.
The point is, the vast majority of 1970s and newer cards that people want to send in on the specials aren't worth more than the grading fee unless you hit a 9 or a 10. PSA must know that. Doesn't mean you should have to wait over 2 months to get service on those types of cards. If they can grade those cards at $6 each in 2 to 3 months, they should be able to do it in 1 month if they cared enough and hired more staff. I highly doubt those extra employees would ever be just sitting around doing nothing. They used to offer specials below $5..and could always do that again to quickly increase submissions if they ever get "slow" again....which I can't see happening anyway.
Here's a better analogy:
RookieWax walks into a popular five-star restaurant and is greeted by the hostess. RookieWax asks how long it will take to get a table. The hostess says 45 minutes. RookieWax agrees and waits in their lounge area. Thirty-five minutes pass and RookieWax gets up and walks over to the hostess and asks why he is still waiting. She apologizes and explains that they are busy, that the wait time was up to 45 minutes, and they are working on getting a table for him. RookieWax then says that the restaurant has horrible service, nobody should have to wait this long for a table, and to fix the problem they should hire more staff, expand the size of the building and add more chairs. As he rants, the hostess is embarrassed and apologizing. RookieWax seizes on this opportunity to attempt at publicly humiliating the restaurant by raising his voice so that all who are waiting patiently and those who are enjoying their meals can hear. He yells, "You call this a five-star restaurant? This place is like Tim Horton's down the street. When I go in there are three things I like to order: Chocolate Dipped donuts, Chocolate Timbits, or Blueberry muffins. And sure enough, they are always out of one or all of those things when I order." The hostess, people waiting, and those who put their forks down are looking at RookieWax. The manager hears the commotion and comes out from helping in the kitchen, "Sir, what is the problem?" he asks. RookieWax says he has been waiting for 40 minutes now and that the hostess said it would be up to 45 minutes. The manager apologizes. RookieWax and the manager go back-and-forth with each other. Five minutes pass. A couple walks out. A table is cleaned. RookieWax is walked to his table.
Mullins...I can't believe you took that much time on a Saturday night to write a post that long and not address my point at all. If you are having trouble comprehending....I will try one more time. My entire point was that both companies could better equip themselves to handle a large number of orders and thus offer better service...IF THEY REALLY CARED AND WANTED TO. If you want to argue that point and say that they couldn't possibly do that...then go for it.
Your restaurant scenario (with a 45 minute wait during a busy time) is not remotely close to a consistent 2+ month wait from PSA. If you want a restaurant wait analogy, then it would be more like this: A restaurant has a 2+ hour wait at all times of the day and all days of the week....and this has been going on for years. Because people keep coming back, they couldn't care less. They won't expand their staff and equipment, but do have a sectioned off portion of seating for people who don't want to wait 2 hours. In this area, you get the same tables and chairs and same menu as people who wait...but the prices on the menu are doubled. Mullins is in the lobby of the restaurant and overhears another customer venting about the now over 2 hour wait, and rudely comments: "You have absolutely no right to be frustrated, because you have the option of paying double the price and not having to wait 2 hours to be seated."