Question on "NOHOLDER" Label

System · March 6, 2017 9:37AM

This discussion was created from comments split from: New Forum: Q&A.

mcainas · March 4, 2017 7:37AM

Hello, I am new PSA Club member and recently submitted a 1955 Topps Clemente rookie for grading. The card was definately in very poor condition. The worst was that the card had been glued to a scrap book and about half the cards back was missing. When I received the card back from PSA : It had the standard PSA label with certification number and hologram attached to the card saver. It was not encaopsulated. Where the grade would be, it stated NOHOLDER. When I entered the cards certification number for verification, it comes up as NOT FOUND. Does anyone know what this means? Has anyone had a card returned like this? I called customer service and spoke with a very pleasant young man. He said that the card was too fragile to encapsulate. But could not answer why the certification number attached to the card would not show up. Thank you very much! PS: I hope the scans of the card are visible.

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alifaxwa2 · March 4, 2017 9:28AM

@mcainas said:
Hello, I am new PSA Club member and recently submitted a 1955 Topps Clemente rookie for grading. The card was definately in very poor condition. The worst was that the card had been glued to a scrap book and about half the cards back was missing. When I received the card back from PSA : It had the standard PSA label with certification number and hologram attached to the card saver. It was not encaopsulated. Where the grade would be, it stated NOHOLDER. When I entered the cards certification number for verification, it comes up as NOT FOUND. Does anyone know what this means? Has anyone had a card returned like this? I called customer service and spoke with a very pleasant young man. He said that the card was too fragile to encapsulate. But could not answer why the certification number attached to the card would not show up. Thank you very much! PS: I hope the scans of the card are visible.

My guess is they attempted to take it out of the CS1 and decided the card may fall apart on the removal and didn't want it to risk it.
Un-slabbed cert numbers aren't in the public database.

mlbfan2 · March 4, 2017 10:19AM

@mcainas said:
Where the grade would be, it stated NOHOLDER. When I entered the cards certification number for verification, it comes up as NOT FOUND. Does anyone know what this means? Has anyone had a card returned like this? I called customer service and spoke with a very pleasant young man. He said that the card was too fragile to encapsulate. But could not answer why the certification number attached to the card would not show up.

Since they can't encapsulate your card, your card was not graded or authenticated. There would be no reason for them to enter the cert number into their database.

mcainas · March 4, 2017 11:31AM

But why give it a cert number in the first place. They could have just sent it back as N9 Not Gradable.
I thought the reason they give you certification numbers is among other reasons, so that buyers can search the PSA cert prior to buying to make sure it's authentic.

jfkheat · March 4, 2017 11:34AM

Every card receives a certification number when it is checked in. It is PSA's way of keeping track of the card while it is in their hands.
James

mcainas · March 4, 2017 11:42AM

Guess the NOHOLDER designation sort of leaves you hanging. Does that mean it would have been gradable or authenticated if they had attempted and successfully taken it out of the card saver? I mean, I was charged the full price. They could have at least stated that the card is authentic, but way to fragile to encapsulate.

jfkheat · March 4, 2017 11:53AM

They won't say that it is authentic unless they slab it. If they left it in the card saver and said it was authentic what would stop someone from removing the card and replacing it with a fake card?
James

mcainas · March 4, 2017 12:02PM

Oh, absolutely true. There is a guy on eBay now selling his Micky Mantle card that was sent back with the PSA label and cert number on his card saver. He took the Mantle out and is just selling the card saver with the PSA label.

mcainas · March 4, 2017 12:11PM

Thanks for answering James. Starting to make more sense now. When I spoke with customer service, they said that it was just way too fragile to remove from the card saver to possibly encapsulate. The card is from my personal collection. I'm just trying to get all my 1955 Topps hall of famers PSA graded. I emailed PSA to see if I could send them a notarized signed waiver releasing them of any liability if indeed the card does tear during removal. Haven't heard back yet but I'm probably sure they won't allow it. Thanks again.

jfkheat · March 4, 2017 1:42PM

I saw the Mantle card saver. There is a chance that a fake card will end up in it. Good luck with your card.
James

SportsModerator · March 6, 2017 9:46AM

mcainas: All cards that PSA receives for grading are assigned a "cert" number at entry. However, if the card is deemed too fragile to encapsulate, not authentic, not gradable, or we are simply unable to find information on it, we return raw with a sticker showing a cert number that is not active. And the reason it is not active is because we are not authenticating/certifying this item.

The "cert" number and sticker in this instance is simply being used for tracking and accountability purposes. Since the card isn't being encapsulated, the sticker and "cert" number allows staff to know it belongs to your order. But after it ships, that number is voided and this is why it doesn't show up online. The only way a cert would show up online is if we are authenticating/grading the item and it is being returned encapsulated to you.

Hope this answers your question.

Jackie

Question on "NOHOLDER" Label

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