Customer service is providing an educated guess, not an exact timetable. Personally, I would be a bit more patient.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
@grote15 said:
Customer service is providing an educated guess, not an exact timetable. Personally, I would be a bit more patient.
day 12 on 7 day, tired of excuses. estimated times, etc. if they are "always" behind hire more.
besides customer service said "it was done", then a day later it's still being worked on. Thats not educated guesses it wrong information period.
The CS people that you speak to have no access to when your grades will/won't be done. I don't know why they say misleading things to you on the phone.
Frankly I can't relate to the impatience part of the grading process. I would bet that many people are submitting cards they have held in their collection for some time and now that they have decided to ship them it is funny to hear how they think it is taking far too long. For myself and I would think most others, there would be more than enough projects to sort through in your existing collection, preparing next submission, researching etc not to mention more important things in life to keep busy with. I can understand being excited yes, but impatient no.
I just submit my orders and only check to see when they were logged and that's it. Then I just let the chips fall where they will and wait for the order shipped email. I have had 50 day subs pop in 10 days! and 50 day subs pop after 50 days. The only thing that I hate when you space out your subs and two pop at the same time and you have a big fat bill to pay lol.
On a 7 day sub I can see why you are getting impatient though, Good luck on your grades.
When you say 7 day order do you mean 5 business day orders? I dont see a 7 day option.
I just had my 5 day express order pop today. It was logged 1/12/17 . It was a review and 0 bumped.
@sushihotwings said:
Frankly I can't relate to the impatience part of the grading process. I would bet that many people are submitting cards they have held in their collection for some time and now that they have decided to ship them it is funny to hear how they think it is taking far too long. For myself and I would think most others, there would be more than enough projects to sort through in your existing collection, preparing next submission, researching etc not to mention more important things in life to keep busy with. I can understand being excited yes, but impatient no.
When you're submitting for 7 day, you're obviously wanting your cards done in a hurry - perhaps to jump on a hot trend. I completely get being impatient when you're 71% past the expedited time you paid extra to get.
It is a 7-day service when you renew your membership and send in your 6 free cards with the Gold membership or 15 free cards with the Platinum membership.
@MrHockey said:
I believe PSA has eliminated the 7 day service level.
This is correct. regular service is 10 BDA, unless you use Express which is 5 BDA.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
I believe CC vouchers and specials get lowest priority, must be busy time or virus season has hit PSA. I don't understand the impatience either, I think it's all about expectations... but I believe today is day 11 with MLK holiday in there.
The online submission form says CC vouchers are 10 day. A change from 2016, I believe. This is reading the tea leaves, to some extent. Perhaps PSA could clarify.
Copied this off the web site, did mine last July I think and it was the normal 10 days.
PLATINUM MEMBERSHIP (1 Year) BENEFITS
A voucher for 15 Submissions ($270 value) - All 15 cards must be submitted at the same time. Valid for both trading card and card and autograph dual service submission types (must use appropriate submission forms and separate shipping/handling fees apply). Turnaround time is approximately seven business days (for trading card service) and 20 business days (for card and autograph dual service). Maximum value per card allowed is $499. T3s, tickets and packs are not allowed on this voucher. Call for details.
One-year subscription to the Sports Market Report (SMR) ($49 value)
Monthly grading special
The 100 Greatest Baseball Autographs book features terrific exemplars and eye-catching imagery of the most desirable signatures in the history of baseball. Each entry includes a detailed story behind the personal and professional lives of men who signed their names on the sweet spot. ($30 value)
These offerings alone are a $397 value, but the PSA Gold Membership is $198 discount.
Smittys
Posts: 9,876 ✭✭✭✭✭
Comments
Did you check with Roxie to see what her thoughts are on the issue? Her guess would be just as good as any of ours.
Customer service is providing an educated guess, not an exact timetable. Personally, I would be a bit more patient.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
day 12 on 7 day, tired of excuses. estimated times, etc. if they are "always" behind hire more.
besides customer service said "it was done", then a day later it's still being worked on. Thats not educated guesses it wrong information period.
The CS people that you speak to have no access to when your grades will/won't be done. I don't know why they say misleading things to you on the phone.
Frankly I can't relate to the impatience part of the grading process. I would bet that many people are submitting cards they have held in their collection for some time and now that they have decided to ship them it is funny to hear how they think it is taking far too long. For myself and I would think most others, there would be more than enough projects to sort through in your existing collection, preparing next submission, researching etc not to mention more important things in life to keep busy with. I can understand being excited yes, but impatient no.
I just submit my orders and only check to see when they were logged and that's it. Then I just let the chips fall where they will and wait for the order shipped email. I have had 50 day subs pop in 10 days! and 50 day subs pop after 50 days. The only thing that I hate when you space out your subs and two pop at the same time and you have a big fat bill to pay lol.
On a 7 day sub I can see why you are getting impatient though, Good luck on your grades.
My new website www.lowgradegems.com
Tim
Are you on calendar day 12 or business day 12? Big difference if you hit two weekends.
Business day 12, entered in the 13th
When you say 7 day order do you mean 5 business day orders? I dont see a 7 day option.
I just had my 5 day express order pop today. It was logged 1/12/17 . It was a review and 0 bumped.
I honestly can't believe there's another thread about this. But I love all of you. Smooches.
When you're submitting for 7 day, you're obviously wanting your cards done in a hurry - perhaps to jump on a hot trend. I completely get being impatient when you're 71% past the expedited time you paid extra to get.
I believe PSA has eliminated the 7 day service level.
Is that the case on renewal subs? They used to be five then moved to seven.
interesting
IMF
It is a 7-day service when you renew your membership and send in your 6 free cards with the Gold membership or 15 free cards with the Platinum membership.
Donato
Donato's Complete US Type Set ---- Donato's Dansco 7070 Modified Type Set ---- Donato's Basic U.S. Coin Design Set
Successful transactions: Shrub68 (Jim), MWallace (Mike)
This is correct. regular service is 10 BDA, unless you use Express which is 5 BDA.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
it was platinum reup 7 day service, which again this afternoon was told grades should pop any minute and shipped today.
Nothing so far.
all I can hope is my stuff graded to good and they want to charge me more !!!!!
I believe CC vouchers and specials get lowest priority, must be busy time or virus season has hit PSA. I don't understand the impatience either, I think it's all about expectations... but I believe today is day 11 with MLK holiday in there.
The online submission form says CC vouchers are 10 day. A change from 2016, I believe. This is reading the tea leaves, to some extent. Perhaps PSA could clarify.
Smitty: see above re: CS projections. Good luck.
Mr. Hockey, you are correct it is a 10 day as I just did my renewal and it stated 10 days.
PSA told me my platinum 15 card is 7 day service, more than one person told me this
Copied this off the web site, did mine last July I think and it was the normal 10 days.
PLATINUM MEMBERSHIP (1 Year) BENEFITS
A voucher for 15 Submissions ($270 value) - All 15 cards must be submitted at the same time. Valid for both trading card and card and autograph dual service submission types (must use appropriate submission forms and separate shipping/handling fees apply). Turnaround time is approximately seven business days (for trading card service) and 20 business days (for card and autograph dual service). Maximum value per card allowed is $499. T3s, tickets and packs are not allowed on this voucher. Call for details.
One-year subscription to the Sports Market Report (SMR) ($49 value)
Monthly grading special
The 100 Greatest Baseball Autographs book features terrific exemplars and eye-catching imagery of the most desirable signatures in the history of baseball. Each entry includes a detailed story behind the personal and professional lives of men who signed their names on the sweet spot. ($30 value)
These offerings alone are a $397 value, but the PSA Gold Membership is $198 discount.
My new website www.lowgradegems.com
Tim
Interesting. They minimally have a disconnect in their stated policies at the moment.
approximately means 7 to 20 days lol
https://en.wikipedia.org/wiki/List_of_Major_League_Baseball_players_from_Panama
They have always hit the mark or done better on my reup submissions. Maybe they are just really swamped right now.
Appreciate today-
Bill
Okay so now you should be thanking PSA for their service that added lots of value to your cards.
+1...
Collector of Vintage Golf cards! Let me know what you might have.